Clinica Humanitaria

Esta Es una clínica horrible no atienden los tontos almenos que tengas cita
Osea si te estas muriendo no te atienden al menos que tengas cita es la peor clínica
No lo recomiendo es horrible no vayan

I made an appointment last week to see the doctor and ended up in this location. I came in fill the paperwork and waited my turn. After a while this Hispanic man at the front desk told me I have a new doctor and gave me a new info card. Then I asked him what about my appointment today. He replied with a head movement of some sort. Ok so I went back and sat down. After maybe 10 minutes or so, this different Hispanic lady asked me if I needed help. I swear did she not see me while she was right there when the other guy was giving me the new card? Is this Twilight Zone? Am I missing something here? Or are they missing a brain? She ended up telling me I have to call and make another appointment. So I am not seeing the doctor that I made an appointment. What’s the point of making an appointment then? Why didn’t I get a call earlier this week informing me? Thanks for waiting my time with your incompetence! I truly appreciate your assistance.

They took blood test and I had a bruise for 2 weeks!!! It was so painful… Oh and I forgot to add that I had an appointment and they made me wait 2 ½ hours!!! I only waited because I really needed to know my results but I’m never coming back again!!!

doctors get a 5 star
theyre super friendly and helpful
but the front desk is horrible
even with an appointment expect to wait atleast an hour and then wait another 30mins inside the room waiting for the doctor

They’re at best completely inept and at worst running some kind of scam. Like another reviewer on here, I also was not told to fast before getting blood work done (which I’m at this point pretty sure was unnecessary because they kept changing the reason why I needed to have it done), so what should have been one appointment turned into three after having to go back twice because of their mistake.
Then after they actually did draw my blood they never bothered to do the paperwork they claimed it was needed for, so I have another appointment they’ll be pocketing $ 20 for all due to their negligence.
Aside from that it will take you an hour to even be called back to get started with your vitals, their credit card processing has been down the entire time I’ve been going to this doctor so it’s cash only and I’ve caught them marking the wrong procedures in their billing. AVOID, AVOID, AVOID.

Have you ever used the popular security service in Mexico? (which by the way, is free) Well, expect the same at Clínica «Humanitaria», only my husband is paying a good $ 440 dollar medical insurance for my son and I to get such rubbish service!
A couple months ago, I decided to make an appointment for my son and one for me just to get a regular check up and meet the doctor the insurance had asignated to us, I mentioned about my son being 3 years old and they says to bring picture identities and something to prouve that I’m his mother. So I did. $ 30 +$ 30 co pay. When I got there, they asked me if I had my sons vaccine card so his consultation could be free, (no one had told me so when I made the appointment) I didn’t have it with me and I didn’t have my Mexican doctor’s information on me, and I didn’t want to keep them waiting so I thoght, o well! 30 dollars it is! Little did I know that I would have to fill in a bunch of documents and wait one hour and fifteen minutes just to check my pressure and so and then another 20 minutes to see the doctor. Ones the doctor came in, he did the same check ups to my son and in about 2 minutes he was sending us back home and walking out of the room. I said, wait! I’m next, he stopped and looked confused, I told him I had made an apointment for both and he said «ok, let me go and check» he was gone for 10 minutes and when he came back he said «ok, so what do you need, make it fast because I have other patients waiting!» I told him my story, the only thing he said was: when did you start Noticing this? When did you get your security service? So you waited until you had the security service to come? So unprofessional to make judgments like that! He had no idea that I had just arrived in the USA a few months earlier and I started noticing something while waiting for the enrollment period of my insurance so since my brother in law is a doctor I had been consulting him on the phone, of corse I didn’t feel like explaining anything to him so I just didn’t answer. He then told me to get a pap’s and he asked me if I had fasten, (now I know that he wanted to make me a blood test) When I tried to get an appointment with the gainicologist they told me that because of my insurance they couldn’t give me the appointment on the same day, so I made the apointment. Again, no one mentioned that I needed to fast for a blood test.
I went back for my pap’s test + $ 50 I waited 45 minutes to go in and another 10 to see the doctor. She was great, she asked if I had fasten and I said no, she said someone should have told me to do so, she ordered a blood test but told me I had to go back another day on a fast! the pap’s result would be ready in two weeks. At the front desk they said that the gino wasn’t allowed to order my blood test! So I told them the doctor had asked if I had fasten on my previous appointment so they said ok. They said they would give me the appointment for the pap’s result after getting my blood test done so I could get both results on the same day, that sounded logical to me!
Back to get my blood test done, +$ 30 I asked if I really had to pay again and they said I had to pay every time I came in to the clinic. I waited 30 minutes to get called in. The nurse who took care of me was so nice! She compensated the rest of the people’s long faces from all my previous experiences with the clinic. After that, I reminded the lady from the front desk to consider my appointment on a date when I could get both my pap’s and blood test results. She said «of course» and made me an appointment with the giinecologist.
Back for my results +$ 50. 45 minutes to get in and 10 to see the gino. The Gino had both test results on her hands, but she only gives me the pap’s result because she sais only the doctor can give me blood results! At the front desk they act as if that is obvious, so I ask if I can get a copy of the results and they say «yes, but only after the doctor has read them to you». So I asked if the doctor could do so and they said no, the doctor wasn’t there and besides, they only accept people with appointment and they couldn’t give me the appointment on the same day. So I made one for the next week which was the nearest date available.
back for blood test result. +$ 30 I get there 5 minutes late and the lady from the front desk points it out and sais that I might not get to see the doctor because she has to go in an hour because of an emergency. I say oh, I only need my test results it will be fast! I got to see the appointment list for the doctor, I was her only patient left (they had canceled all the rest) 30 minuts later, I’m in, the lady was lazy and decided to not take my pressure and copy the same details from my last visit! Doctor comes in 5 minutes later and sais everything is fine.
All in all, very disorganized clinic, most people there are not humanitarian, it looks dirty, they make you wait a lot, waiting room is so depressing. Keep away if you can!

I waited for an hour after my scheduled appointment. When I asked how long it would be, they seemed confused — they had forgotten about me and started calling back walk-​ins. When they finally did get me in, they gave me a different doctor than I had scheduled for my appointment. I later found out that she was not an M.D., but a physician’s assistant. This means I missed half a day of work to not see a physician at all. All I went in for was a prescription renewal, but the PA was rude and skeptical of me. I was asked if I had taken any food or water, when I said yes the PA was mad that no one told me to fast. Being as it was just a little breakfast, they decided to draw my blood anyway — I was not aware that this was going to happen and I was horrified. Mid-​way through my blood draw the PA started calling for the nurse, forcing her to stop drawing my blood and go into the hall so that she could be reprimanded (all fully audible). Then two nurses came back and drew the rest of the blood from my other arm. Then since there was impromptu blood work, I had to have a follow-​up appointment, meaning I will have to go back in two weeks (not looking forward to it).
In spite of having an overall awful experience, though, I must say that the nurses were all very nice and professional. I don’t do well getting my blood drawn and they really helped me through it. I think most of the problem is organizational and with reception.

Avoid this place! We decided to give it a try and first the doctor took a 2 HOUR lunch break! The receptionist was so rude who only cared about how i was paying. The nurses were so unprofessional, one was even texting when she was «helping» me and were giving me attitude. Other nurses where just talking with each other when there were so many people waiting. I waited three hours to just get the basics and had to wait more hours to see the doctor. AVOID IT! if you can, go to another place.