Collision Craft

Geico sure does have good body shops like this.
*Friendly
*Helpful
*Respectful
I left my car for a repair of a rear end issue. When the car was finished I received a call and a text. However, when picking up the car, I still saw a scratch at the rear bumper, Moses who works there helped me by polarizing it. Now it looks like new, thank you Collision Craft!

Josh Manny and Moses are all a class act. They have a respect and demeanor that is rarely encountered in the automotive repair industry. They were so incredibly respectful and well spoken and articulate and authentic in their customer service. I noticed this not only with myself but with how they interacted with other customers. I brought my car back for a second time to have some additional repairs done and they were equally kind and compassionate. When I got my car back it has been cleaned which was an added bonus. I will refer all of my friends and family to this place for repairs not only for the great customer service but for the great quality work that was done to my car. Thank you for getting it right.

I had an amazing experience at la collision craft. I took my car there after getting hit in the rear. I was constantly updated with the progress of the car throughout the repair process and when I got there to pick it up, I was amazed to see that they fixed several scratches and dents on the car that they had no obligation to do. When I asked the manager Manny Gonzales why they did, I was told that they just wanted me to leave happy. I would highly recommend LA collision craft to anybody who needs work on their car. The work was professional and the service was excellent!

The entire team at Collision Craft in Mid City was AMAZING!
Manny and Moses really went out of their way to make sure that my experience was a positive one.
They communicated with me in a timely manner and always over delivered .
I hope to never need to return but if I do ever need car repair I will, without a doubt return to these guys!
Cheston, the one was the damage adjuster was also fantastic, as well as Lindsay with Enterprise on site was extremely helpful with my rental car!
Thank you everyone for a fantastic experience!

I had my car keyed a few months back (I hope the punk ass who did it is lying in a ditch somewhere) and had to get it repaired before my lease was up. I was told it would take a whole week and a half so I kindly asked them to contact me for an update but never got one. After 10 days I called and they asked for an extra 2 days. When I went to pick the car up they did not repair the slightest of extra damages because it wasn’t reported under the claim (I’ve had a shop fix up scratches from other incidents free of charge in 5 days). I left the lot and immediately noticed I was missing my tow line cap so I called and they failed to acknowledge their misplacement — in fact they complete LOST it so they had to order one. And paint it to match the color of my body. They made it seem like they were doing me a huge favor by replacing something they lost in the first place. *Knock on wood* If I ever need another shop, I won’t be coming back here. Ever.

Thank you Manny for excellent service. Every step of the process Collision Craft kept me informed so I knew what to expect and when. They were very professional and accommodating to make the experience pleasant as possible. My issue was resolved quickly, and they got me back to normal as soon as possible. Highly recommend them and you can relax and trust that they’ll take care of everything. Also Holly at the Enterprise Car Rental on site at Collision Craft was equally awesome.

I was blown away, not only by the job they did, but the way everything was done. Checking me in, an inspection I had, the set up for my rental car, their text messages to let me know how my car was progressing… they were very communicative and they did everything they said they would. They could not of treated me any better or with any more respect. I really really had a fantastic experience like I have never ever ever ever had before! And then Gio over there was extra kind on my way out. I am beyond impressed and will refer everybody to them. These guys are awesome. And that’s including the two girls I dealt with :) Nothing but great attitudes all around and the fastest service I have ever had in my entire driving career. And no, they are not paying me to say this! Lol!

These guys are awesome! They are so sweet. I called them like 5 minutes before they were closing because of all the traffic on la cienega and not only did they pick up the phone they were happy to help and wait for me. I can imagine how annoying it is when you’re at the end of the work day and ready to go home and that last inconsiderate customer comes in — I am so sorry I was that person! Luckily these guys did not make me feel like that person at all. In fact they were so helpful and patient and kind. They were so professional with fixing my car — keeping me updated and coordinating with my schedule. I really appreciate all their hard work and wonderful customer service!

I don’t thik Collision Craft could have taken better care of me and my car. I came to them via Gieco and everything went perfectly. I was met by the Geico claims adjuster, a Collision Craft manager and was later introduced to the enterprise rental associate, all of whom were friendly and on site. Each person was incredibly profession, courtious and helpful. A few days later my car was looking brand new (after a minor accident) and I was in and out without any issues at all.
These guys are great and I would highly recommend them and I will be continuing to do business with them whenever I need an autobody shop.

This place really is as good as it gets!
Professional, reliable, and friendly service.
Manny was so nice in taking a look at my car and fixing a few scratches besides what I came in for.
Ronnie was very pleasant in handling my rental car policy and I got a comparable if not better car to my own!
Cheston was professional in handling my accident claim.
Overall, I am very satisfied and it makes me feel at ease to get work done on my car with this great staff

You had ONE job…
Background:
We got into an accident back in March (hit and run) and was referred to this body shop because they were Geico adjuster. We paid the deductible and changed only the rear bumper.
7÷5÷2015:
During July 4^th weekend, we took a trip to Palm Springs. On our way back driving on 10 freeway at about 60mph, we heard this weird noise from the back. Right when we looked in the mirror, the rear bumper literally just FALLS OFF! It was dangling in the air because the top right side was still attached. Can you imagine the whole rear bumper flying in the air on freeway? It was quite a show.
Thank God there was no car behind us or else there would have been a major accident. We immediately pulled to the side of the road and tried to put it back on but we couldn’t because the bottom hooks seemed like it wasn’t even screwed all the way to begin with? It didn’t break. It was unhooked.
7÷6÷2015:
Called Geico and they said this body shop should fix it at no cost because obviously, since we didn’t get into a collision, it was the body shop’s fault for not doing their job right. However, when we took our car to this shop, they didn’t want to fix their mistake. Instead, they were saying «The bumper was fine for 4 months. Why would it fall off?»
Um. That should be my question for you.
Maybe you should admit that you did a horrible job and fix your mistake when you are given a chance to? We ended up making a new claim, paid another deductible and took our car to a different shop because there was no guarantee that my car would be treated right at this place.
Still a mystery why my bumper flew off. Maybe the wind was too strong that day. If that was the case, why was my front bumper still hanging in there?
Avoid. Avoid. Avoid.

Great group of guys. Quality work, excellent prices. Professional, friendly. And no I don’t work here :) just giving credit where credit is due.

lived in LA for 15 years, had my fair share of collisions and repairs. this is the best facility i’ve ever been to.
service, work done and speed is beyond excellent.
shout out to Manny, Sammy and Chele. Excellent peeps that will take care of your car.

+ Top notch communication by the entire team in-​person and by text
+ In-​house Geico adjuster, Enterprise Rental, and Auto Body Shop
+ Auto Body work is premier.
My car needed some auto body work, and my insurance agency, Geico, sent me to Collision Craft. My policy covered a car rental from Enterprise Rental, which was at Collision Craft upon my arrival.
I was greeted by a Collision Craft Representative and Geico Adjuster. They shook my hand and welcomed me. Very friendly. Each person explained how they were going to assist me through the process. Then, I was introduced to the Enterprise Representative, who gave me a warm welcome, offered me coffee, and a few laughs. He set-​up my rental, walked me to the car, and explained all the technology inside the car. Additionally, he informed me that Enterprise offers a competitive gas price, which I took (and saved big!).
Throughout the servicing process for the body work. I received text messages on the progress of my car. Wow! Impressive.
Upon my return, again, I was warmly greeted, led through the paper processing procedures, then walked to my car. I was shown the body work completed! Like new. Plus, they through in a detailed car wash — inside and out. I had an affordable luxury auto body experience.
Thanks guys!

Great service very professional! Quick and easy thanks guys ! They were very easy to work with and quality results
I hope I never need to go back but I would use them again if I had too !!

I initially went to Collision Craft because Geico reps work there and they recommended it for efficiency in managing my claim. I ended up getting the gold star treatment from everyone who works there (and works from there with Geico and Enterprise). These guys are lovely, honest and aim to take care of their customers. I would definitely go back if I need another repair.

From the moment Manny first greeted me to replacement of the damaged fender on my Prius he and others on the La Cienega «team»… ending with a BEAUTIFUL FINISHED PRODUCT… far exceeded my expectations. We’re talking prompt and professional customer service. For example by splitting work between two days (one to match color and paint the newly arrived fender and the following day to install it) the guys were able to accommodate my request to avoid leaving the car overnight. On each day wait time was reasonable. Not to be overlooked their pricing beat others by quite a bit.

These guys are the best!!! Highly recommended. My insurance agent sent me here right after I got into an accident last week. I was still quite upset and stressed and everyone here gave me a warm welcome and made me feel that I was in good hands. Insurance rep and Enterprise car rental rep are both onsite. I was in and out in a new 2014 rental car in less than 10 minutes. Collision Craft called and sent me text messages over the course of the next few days to let me know how the repairs were going. My car was ready a few hours ahead of schedule and looked flawless. I am very impressed with the quality of work, quick turnaround time and impeccable customer service here. Employees are personable and on the ball. I had a perfect, painless and professional experience… not something that can be said about many auto repair shops!

L.A. Collision Craft was amazing. Sammy, Manny and the team provided excellent customer service! I was updated regularly of their progress via text and phone calls. I hope I never need them again. But, if I do, they are top of my list!

I was recently in an accident and my insurance company recommended LA Collision Craft. I dropped my car off on Friday and it was ready by Monday. They did the most beautiful job and the best part was they updated me throughout the day by text and calls.
I would highly recommend them, they are thorough and very professional. Great experience all together!