Contempo Floor Coverings, Inc

I’m not a big Unilocaler but Matthew Greene and his installer Mario at Contempo Floor Coverings, Inc. deserve a BIG shout out. They installed wood flooring in 3 bedrooms, a master closet and office in my house. They matched the existing wood in my living room and did an EXCELLENT job. They were prompt, answered all my questions and did me right through and through. I recommend them without hesitation.

Prices: not the most competitive.
Service: Out of this world. I’m not an easy customer by any means, and Tracy was an absolute pleasure to work with. The installers were great and came back out a few times to fix things when they weren’t perfect.
If I had an unlimited budget, I’d definitely work with them again.

It’s hard to do business here. You get 3 different prices for the same item, you win, will shop where calls returned, and prices fair.

What a dissappointment. Overall bad experience. The sales team does not care, were not proactive, had to be reminded constantly, and did not have our interests in mind. They were lazy and uncommitted. The only reason I gave them 2 stars is because the installers were pretty good and came on time.
Our sales person was Lance, and he dropped the ball every step of the way. Two weeks before installation we checked in and he told us he could not order the carpet we chose. So, he did give us a discount on another carpet, but we would have to install it in increments. the first job went fine and the installers were great. they did a nice job. We then waited and waited for the second pieces to come in for the stairs, which Lance assured us would only take 2 weeks. We finally called after 5 weeks and would you believe it, it just so happened that the pieces had just arrived that morning and they were just about to call us! Give me a break. the second installation on the stairs was sub par with some obvious misalignment.
Very displeased with the service and will never use them again.

Unfortunately, I have not had a great experience with these folks this time. We used them originally to install all our carpet, and they were fine. This time, I had a much smaller job. One of the sales people helped me find carpet that would repair the job, and sent someone out to measure immediately. All that was great. But, I ordered the carpet October 28 and was charged that day, and called to follow up at least 4 times and never got a call back. I called today and was told the carpet has been there since the second week in November, and has since been moved to storage!!! Not sure who dropped the ball on the back end, but someone did. They did follow up finally and did a very nice job installing the carpet.

Just did business with this company for the first time and it went very well. Their pricer were the best I could find anywhere. The order for the custom rugs I wanted were placed immediately and correctly. I received my rugs and I love them. I am very pleased and will keep coming back whenever I need carpet, flooring or rugs!

Knowledgeable and reliable; they are thorough and have a wide selection of product offerings. Matthew Greene has been a partner in creating flooring needs for all my clients. Their install team is the best in the business and Matthew is an expert who understands the order details, as well as the product education and environments they go in.

Very, very poor experience with Contempo from the salesperson to the installers.

Fast, professional and they have great style. Simon is a pleasure to work with.

I just bought shades from here. Simon was extremely helpful and patient with me. I went back and forth a couple of times. He gave me good advice and was not pushy. Mark the owner is also very knowledgable and helpful. Their customer service was great and their selection amazing. I recommend this place highly

We recommend Ann Marso. She has done major wood floor coverings in both our renovated house and our newly purchased house. She is responsive, knows her stuff, has good taste and a pleasure to work with. Having spent over $ 50,000, her quality is there and was always reasonable when it came to pricing. She is simply a great salesperson who cares and works well with different tastes, needs and budgets.
Gail and Jeff

Terrible customer service. Terrible billing practices. Terrible installation. I could cry every time I see how bad our kitchen floor looks, and it runs under the cabinetry so we can’t easily redo it.
They had someone from the billing department call to accuse us of not paying. They claimed to have called several times (lied) and implied that we were deadbeats. But the bill was not the amount we had agreed to so we had already asked for it to be corrected. and it was the last $ 400 out of thousands that we had already paid.

We recommend Contempo Floor Coverings, especially Anne Marso for all your Interior Design needs. Anne helped us build out an entire Post Modern Marina Del Rey condo as well as redecorate our Tuscan Style Woodland Hills home. From window treatments to flooring, Anne has a keen eye and works within our budgets.

Contempo was able to accomodate my complicated weekends only installation. However, both Ann (Contempo Sales) and myself agree that the installation had a lot of room for improvement. The installers were not specific to the way the black thick bamboo planks and the specifics of how they should be cut and they have placed the very thick white strip at the edge sarrounding the areas that this very beautiful and expensive product was placed. Proper procedure would’ve been for them to remove the baseboards prior to cutting the bamboo planks but that would require additional time that they failed to put in! When I called Ann to come by and take a look, she advised me that she agreed that the white strip was extremely unflattering. She also told me she would contact someone to come and redo the strip as this was unacceptable even in her opinion. Ann has never called back. We have made several attempts to contact her via email and telephone and she has does respond by stating she is looking into it, but this intallation was completed May 19,2011!!!
The installers had also left their nail gun on a guest room bed where my 8 year old son goes to play and spend time with friends! This was fortunately caught 1 whole week after the installation and caught before a devastating accident! The installers had left in such a hurry and despite the several days that had passed, they had not realized that they had left this huge electric nail gun behind!
I found my experience at contempo to be extremely poor! We have given this company over a year to deal with this unsightly issue and they have not managed to do so as of yet!

Whenever I passed by the Contempo store, I looked in but did not enter, thinking its too small and it won’t have what I want, or because they’re small, the prices must be high. It was just the opposite. Their selection and prices are some of the best I’ve seen in the city. A lovely salesperson, Ann, helped me above and beyond. Ann was delightful, and even though I was choosing inexpensive carpet for a small back room, Ann dedicated herself to taking care of the project from start to finish. So in summary; great inventory, good prices and terrific people to help you. I’m ditching the design center and sticking with this great store in my neighborhood.
SF Brentwood

After reading all of the great reviews, I made a trip into Contempo Flooring. I was looking only for materials — not labor or anything — in the $ 5/​ft range for engineered wood. I knew that I wanted a modern style and a darker finish. The saleswoman told me that there was nothing in my price range of any quality, and said that I really should increase my budget to at least $ 7−8/ft. I am reflooring over 1000 sq. ft., so that is a pretty big adjustment to the budget. When I said that wasn’t something I was going to do, she showed me old school oak flooring and other samples that were very different than what I said I was looking for. Since we really weren’t connecting, and the lady was pretty high pressure, I told her I was meeting a friend at Coffee Bean and had to go. This seemed to really annoy her.
Anyhow, I didn’t have a great shopping experience at Contempo. I obviously didn’t go back to make a purchase, so can’t comment on the overall sale or installation. I wouldn’t send anyone on a «budget» to this place, though. Ultimately, I found a lot of other places with nice flooring in my price range with sales people who were more than accommodating.

I had a wonderful experience with Contempo floor coverings. I first went to look at lumber liquidators selection. Everything was priced low, but of very poor quality. I then went to Contempo to look at their flooring, they had a wonderful selection of quality flooring. The women who helped me was Anne Marso, she was very knowledgeable about their products, and helped me find the perfect flooring for my condo. She got me a great price, and I couldn’t be happier with my floors. I will definitely be going back in the future.

The Owner David accused me of price shopping over the phone because I called them twice in the same day for more information on the floor I need. He was rude. Maybe they have good floors but customer service I think not.

I hate to do this, but I’m upset. These people really screwed up my plans. I work hard (like most of us), and the couple of months of summer are the one time I can work from home, so I try to get home improvements done then.
This company has a nice-​looking website, it’s nearby (two locations; I went to the Brentwood one), etc., so I called. Nice guy on the phone answered my questions, was supposed to call back with specifics and never did. A couple of weeks later, I called him. We set up a time for me to come in and look at samples, which I did. Nice showroom ~ small but nice.
Made an appointment for him to come by, look at our situation so he can give me an estimate. He forgot. Which worked out because I had been in a meeting that had run late, so when I called to tell him that, he apologized and left right away to meet me. He came, measured and said he’d email me an estimate right away. That was August 12. (Today is September 7.) By that point, I had so many other things to do, I just didn’t have the energy to babysit him.
So another summer’s gone by and our kitchen and bathroom floors are still embarrassingly shabby. Yes, it’s a small job, but if he didn’t want it, he could have told me to begin with. I asked specifically about that and was told it was no problem.
Very disappointing.