CVS

So disappointed in this CVS. Went to buy 4 packs of 28 water bottles and was promised assistance with the moving of the items. However, there was only one male staff available. So my mother (who suffers from a bad hip), young sister and I (with my ankle injury), had to carry the heavy packs of water to our vehicle. There was no fault with the staff member but I hope CVS reconsider the staffing in stores based on their clientele.

Nothing special about this CVS. It’s actually smaller than the ones I’ve been to.
I guess I was expecting more considering the area — like the nearby Ralph’s — It’s about the average in size, but they do have a nicer selection and good customer service for the area.
Well the only thing I can honestly say, it serves it’s purpose. Although I hate that you have to ask someone to open (or code) to the restroom. I get it also sadly the area, there are homeless & drug addicts surrounding it. I don’t get why such highly desirable rich areas have this problem? I also noticed that (not as much mind you) in Beverly Hills.
One last note, this one has unusual items, as you’ll see in the photos… Lol!

HORRIBLE! Never been to a CVS that treated me so horribly. My friend & I asked a question & the cashier COMPLETELY IGNORED US & went somewhere else. So unprofessional! Another major bug about this CVS is they never have anything fully stocked. This place is not as crazy like the one in Westwood, so there should be no reason why all the medicines shelves were empty! We asked if thy can quickly check in back & automatically said No. So rude. Never again to this CVS.

Pharmacy service at this location is quite inflammatory. Jasmine is rude and obnoxious and did not help at all. Her colleague Sandy did save face for CVS by talking professionally and going out her way to help by calling the insurance company. CVS should investigate this matter — I will never return to CVS ever again due to Jasmine. Does Jasmine not realize that are thousands of pharmacy options out there from independent to big chain to big box to mail-​order to grocery stores? Really, this lady Jasmine clearly thinks her job is secure. Public relations is critical for a company’s success. Abrupt non-​pleasant demeanour is unacceptable for any business. A product requires a paying customer. If you annoy the customer there is no purchase. If there is no purchase, there is no sale, no bottom line, no profit, no business. CVS, please investigate your employees. Your longevity depends on your people and right now, few of your people are friendly to its customers. Next time, I will go to an independent pharmacy and avoid being treated so rudely. Regardless of the issue, arguing by an employee is unacceptable.

This is a very convenient location and is well stocked. Friendly staff. Easy to find what I was looking for. And parking in front (on the street — meters) and in the back (lot) are a bonus.
During slow times, the staff seems to get distracted stocking/​re-​stocking and it’s a little tough to find someone to check you out… but that’s a minor irritation.

Low inventory and unhelpful staff. All I hear is «I’m on my break can’t help you,» or «when can I take my break?» No one on the floor to help you, not enough register staff to leave their post to help you even if they’re willing to. Called to see if they had what I wanted, said yes, got to the store and they didn’t have what I needed. Clearly someone was blowing me off in that conversation. Not sure who’s running the place, but go to the CVS on sepulveda. They have inventory, helpful staff and you don’t wait in like for half an hour.

Small CVS location on Wilshire. Stopped in to pick up some supplies. Stock is a lot more limited at this location and shelves seem a little disheveled. Line was pretty long around lunch time. Waited almost 10 min in line. They could use more help at the register during these peak times.

This CVS is located in Brentwood, sharing real estate with a tanning salon, California Pita, Coco Ichibanya Curry, Ross and California Pita.
I appreciate CVS. It provides a lot of coupons for those who sign up. This one has food and alcohol. A lot of alcohol has discounts if you’re enrolled in the CVS program.

This CVS location is a mess compared to the one on San Vicente in Brentwood. I am glad this location is not closer to me. I had to go in two months ago and the place was a mess and the staff was not helpful.

All the times I have gone which is after 6pm… long lines and one register open, horrible! Also the manager that cashiers is also horrible. He doesn’t care to help when you have a question and he also doesn’t know anything about the promos and all he ever says it «You will save money so it doesn’t matter and you have a lot of coupons!» No, that’s pointless when you aren’t even trying to help me max my savings. Don’t ask him anything, he’s useless. They also have a very small store and can never find anything I need.

The pharmacy here is great! I’d rate the pharmacy 5 stars. Service used to be slower but it’s seemed to have gotten much better. The pharmacists are very nice and helpful. Everyone that works at cvs is nice but the store seems very old. It needs some updates. Their inventory has been pretty disappointing on many occasions. The shelves are usually fairly empty. I hope they’ll make some positive changes soon.

Why does it feel this CVS is closing? The shelves are somewhat bare of essentials. Its dirty in the front entrance. I had my prescriptions transferred to the location in Santa Monica. Just feel gross at this location for some reason.

Great customer service! The man working at the cash register today at 12pm was very kind and helpful.
Anyone who lives in Santa Monica knows that parking can be a pain. I love that there’s a huge parking structure right next door to CVS with plenty of parking, and it’s free.

It’s weird to me to review a drug store, especially a chain, but I just had to write about my latest experience. I go to this CVS mostly because it’s really close to my work. They often have great sale prices, though I imagine those are pretty consistent with the other CVSs in the area.
Juan (I believe he’s a manager) was so friendly and accommodating during my visit, making a point to ask if I had found everything alright while I waited in line. I had forgotten my rewards card, so he gladly scanned an extra one on hand. And my coupon was expired, but he accepted it anyway.
I’ll probably continue to go here just because of the proximity, but I’m happy to know I am going somewhere I’ll get good service. It’s nice to see a manager take pride in his store and job.

The pharmacy staff is rude and incompetent. They make straightforward prescriptions very difficult to pick up and renew. Constantly putting the blame on the systems instead of their poor service.

It’s too bad I can’t give this location negative 10 stars. As far as drug stores go, it’s a one-​star location. It’s grimier than the sidewalk outside, which is frequented by the local homeless population. But the absolute worst part of this store is the pharmacy and its HORRIBLE, USELESS, UNHAPPY female pharmacist. Two nights in a row, my sister and I have shown up as the unhappy pharmacist was on her way to her pathetic life outside of the pharmacy. We may have arrived near closing each time, but you don’t say «I can’t help you. You have to come back tomorrow.» when someone tells you they need antibiotics for their sick father. Who are you? Why did you go to pharmacy school? CVS, you have extremely low standards if you continue to hire some incompetent people. If she’s not there to *help* *sick* people, I don’t know what she’s doing there.
My advice: close this store’s doors and let another reputable business open up in this space. We need better quality business in the neighborhood.

IDIOTS!!! (whew… that felt good)
Okay, I do go here all the time however mostly just for the pharmacy as it is super close to me. Their staff at the pharmacy used to be top notch but now it is just a chore I must do. I’ve switched primarily over to mail order so I put up with what I need to do and move on however… this review is for the photo department and front check out.
I always try my best to not use their front check out mostly because it is never staffed and when it is; either there is a long a** line or the staff is about the equivalent of the 99cent store (ugh). That all being said, today I went to make some photo prints for my holiday cards as I’m just too late to order on Shutterfly to get them out on time.
Now, I’ve NEVER used the new (er) photo services at any convenience type of store and after waiting in the check out line (in the photo area) they instructed me that it was a do-​it-​yourself. Now there are actually 2 CVS staff members (today) behind the counter and the other (this woman) does not begin to acknowledge me or anyone else. The other (a guy) says the screen will walk you through the process. Since I usually do all this online I did feel a little silly asking but again, I needed my prints now. So it takes all of 2 – 3 minutes MAX to go through the screen prompts to place an order for 11 prints.
The woman is shuffling about so I ask her do the prints come out over by you or… She seemed bothered that I would actually ask but says yes and we will call you when they are ready. I ask if I can just stay and wait right there to pay as I’ve gotta run. I’m at a parking meter and have my dog and we gotta run to mail — it’s Dec. 22^nd — eeek! She says yes.
About another 2 minutes later I hear my prints shoot out of the machine. She then does everything she can not to help me. I figure I’ve asked enough questions so I patiently wait. MY MISTAKE. The line for check out grows and grows and the guy has no idea how to ring up what he is being given. So they FINALLY open another register. Then he is at the photo register and she is at the regular register. AH HELLO — he does not know how to ring up the photo stuff. So NOW they wake up and they switch registers. OY VEY!
Now she takes care of the one person he can’t ring up and she finally tells me me photos are ready and to get back in line again. Okay, now I’ve had enough. I say — IN LINE AGAIN? «Oh have you been waiting?» Can someone say SHORT TERM MEMORY ISSUES!!! Ah YESSSSS! She says, Okay, I’ll ring up yours next… but does she — NO! AND I AM STANDING RIGHT THERE. If she sneezed her snot would land on my shirt — OKAY! Get the picture!
She then takes one more person in front of me who can’t decide what he wants to buy on a gift card, want not to, she rings him up and then he returns what he just got. Now I am loosing internally. She knows I have a meter about to expire and I tell the guy behind me that I’m just going to peek out the door at my car & I realize I only have pennies in change so now I am screwed. I am up and she says «Oh, (yawn) I haven’t sealed your photos.» I say please just give them to me. I’ve had a $ 5 dollar bill on the counter for a bit now. MY METER HAS JUST EXPIRED. «Ohhhh okay». I run out the door and the meter man is in the process of giving me a $ 63 ticket. Merry f**king Christmas!
What a dingbat! I think she was a manager too and this is not the last CVS has heard about this. I came in during a peaceful moment in the store with only 2 other people and because of her ignorance and avoiding to help in the beginning and improper staffing at checkout my $ 3.26 purchase is now over $ 66.00. I should have sent my cards later and gone through Shutterfly! Then when I got home, I ONLY HAD 9 OF THE 11 PRINTS.
***PART DEUX***
OMG, this gets better. So I call CVS and get the same woman. I tell her I got only 9 of my 11 prints. OH yes. We have them here. They were still in the machine. I have them marked with your last name at the front register and there’s no charge. NO SH*T there’s NO CHARGE! I already paid dumb**s!
So I drive back and it is raining now. Great for my mood and driving in it but I take a deep breathe and go. I walk up to the man who is the only one there (who was previously there) and I notice his name is Vargas. I tell him in one sentence why I’m back and yes folks, I have to wait again. OMFG! So he does his thing and now it is my turn while he aimlessly looks for my 2 prints. I get them and since I’ve had so much time to think I remember the stamps that I forgot the 1^st time around with all the chaos so I buy a book and leave.
I get to my car where my cards are waiting, so I can drive by the post office, and I notice 2 stamps have been taken from the book — I go back in YET AGAIN. He gave me a new book (with some reluctance) and I leave shaking my head. If he would have started with me at that point I’d don’t know where I’d be right now. OH, and I forgot he was switching registers again.

This is a review for the pharmacy only. If I could give negative stars, I would.
The service is ridiculously bad. I called in to get a prescription refilled. The guy that answered the phone the first time told me he would get in touch with my doctor and of course he didnt. I called back 2 hours later and was put on hold for 5 minutes and then was deliberately hung up on. When I called back, another person answered and I heard the lady that had put me on hold earlier say «I dont have time rite now!» WOW… so you just hang up on people when you dont have time…
The guy that helped me from then on was a complete moron. He regurgitated information I had told him 2 minutes prior, then he told me I had to call my original CVS, when I asked him why — he was was silent, as if he didn’t hear me ask «WHY?». So I asked him again «why?» and he was silent AGAIN!!! So in the most child-​like english I could muster up… I asked him if he wants me to call my original CVS AND WHYYYYYYY did he want me to do that. He responded with… oh…umm…hold on. Puts the lady back on the phone… she then puts me on hold and the person who was supposed to contact my doctor came on the phone. He told me that he had called several places and they couldn’t pull my info up… funny thing is — he didn’t even spell my last name correctly. That is probably a major issue when it comes to calling my doctor and getting my info, dont you think?
All in All… WORST experience at a CVS EVER in the history of MANKIND. These morons need to be fired. I’m taking my prescriptions somewhere… I dont think I’ll EVER come to CVS for prescriptions ever again.

While I understand that this is CVS and it can’t be held to the highest standards in the first place, I still get a little upset when EVERY time I come here for the essentials they are out of TP! What’s a girl gotta do to get some Cottonelle around here? Geeeez.
Point being… they aren’t always stocked properly. Bummer when you need to grab a specific few things.

I’ve checked twice this weekend and this store’s 1-​hour photo seems to be ‘unavailable’ according to the CVS photo website. Really, this place is SO close to me, and I want SO bad for things to work out between us.
At least there’s another one like 10 blocks away.