Deborah Sharpe Linens

It has taken me quite a long time to even rehash my horrible experience with Deborah personally at Deborah Sharpe linens that it is only now that I can even begin to write this without becoming livid at the horrible way in which I was treated once the fabulous Kim left DSL. I had such an amazing experience with Deborah’s assistant Kim, which really epitomized the way a client should be treated when they are paying thousands of dollars for bed linens, that it was quite shocking the way I was subsequently treated. Unfortunately she left and I was left with the owner who didn’t know what was even going on in her business. I was extremely patient the 6 mos I had to wait for a back-​ordered item, especially in light of having to make the multiple follow-​up calls after multiple ‘deadlines’ had passed when I was supposed to receive my backordered item. The burden being on the client to follow up only to be told they would look into it, no return call right away, myself calling 2 or 3 more times to be told the item would arrive another month later then another month later?! No one would call me on the agreed upon time. I even tried to order additional items, like an insert. No one called me back or responded to my emails. I bit my tongue and still exhibited politeness and patience even when I was sent home with wrong items (Standard shams instead of Euro shams after waiting 6 months!). (Of course I didn’t notice until after I washed them.)
Everything started to fall apart though back when I contacted the store to discuss one of my embroidered Sferra pillow cases that had started to fray after 3 months. I was told personally by Deborah that I should contact Sferra myself and was given the representatives contact details. Incidentally, I mentioned this to my sister, who used to be in the business, and she was shocked that anyone, especially the owner, would even insert the client in the middle of the issue and require them to deal directly with the vendor. But, after contacting the Sferra rep, I finally got an answer to my pillow case issue and a replacement was sent out. The back-​ordered item? Well, it finally arrived and when I felt the quality of this supposedly higher count duvet (and shams) and noticed it was way rougher than my lower thread count insert, I wanted to return it. After a call to one of the assistants and waiting a couple weeks to hear back from Deborah to which she finally called and said that they were probably percale, I sent a one line email that said that in light of it not being what I ordered and and not being satisfied with the quality, I wanted to return the item. I was sent a scathing email in reply stating that I could not change my mind on something I ordered and paid for addressing me by my full name! Subsequent emails in reply were sent in all caps SHOUTING at me and with long strings of exclamation marks!!! Yep, some that long. I couldn’t believe everything I had had to deal with, waiting for 6 months, doing the work for this boutique (following up on myself), being told to deal with a vendor myself and now, when I am not happy (and trust me, after waiting so long I wanted to be happy) all I wanted to do was return the rough, stiff linens and couldn’t.
So that’s my experience with Deborah Sharpe and Deborah Sharpe Linens. Thank goodness we live in a free market and these fine linen boutiques are a dime a dozen, because I would never send anyone to this horribly unprofessional woman. Kim on the other hand was a dream and should maybe consider opening her own boutique!

Love Deborah! She has the best taste and great customer service. Amazing linens. They go out of their way to help you. The highest quality, the best linens and the most helpful staff.