Diva Limousine

One of the worst services I’ve ever encountered:
I called to get an estimate and the woman on the phone told me they needed my CC for. When she gave me a quote I asked her to hold a moment so I could confirm it with the paying party but she hang up. I called back to let them know the price was too high and they told me the reservation wasn’t made so no worries, right? Wrong. The charges showed up on my account immediately. I called back again and they were very defensive, kept interrupting me and talking about «pre-​authorization» charges that «will be reversed back to your card in 7 days.» WHY CHARGE MY CARD AT ALL THEN??!
They were rude, defensive and utterly unprofessional. I wouldn’t recommend this service to anyone. Plenty more in LA to choose from, so don’t waste your time.

Just had one of the drivers of this company run a red light and almost hit our car that has 2 babies in the backseat. guy continued to drive like he was somewhere else & not even pay attention! Looks like I’m not the only person to have witnessed such unprofessional driving. I think these drivers need to be more cautious when driving, & could use a few review courses on red lights & green lights.

Just watched one of their vans drive down the wrong side of a crowded street on Beverly Blvd in West Hollywood in order to make a left turn through a red light. The driver and guy in the passenger seat were laughing their heads off. Insane.

like their name implies, this company is diva.
They wouldn’t allow me to make a reservation without opening an account, and in order to open an account i need to fill out pages of paperwork — all that to book a car? Thank you, NO.

Diva will sort your chauffeured ground transportation needs worldwide, they have never let me down. They also maintain their limousine fleet locally, so there is a full garage and auto detail group on staff that will maintain your personal vehicles.

I have had the opportunity to enjoy car service for many years… Mostly airport runs. I have used many different companies over the years. in both New York and Los Angeles. Diva is by far my favorite. They rarely run late… even in bad traffic. And their drivers are top notch. Early morning, rush hour, late night… they are always there. Service is their priority… and it shows.

I’ve used for years and always had good experiences, thats why I am giving two stars. Have also spent thousands of dollars with them. However, when there was a misunderstanding, they refused to meet me in the middle with some sort of credit. I think they should work on customer service. Not pleased right now.

Savvy drivers took us all around the greater LA area and navigated skillfully around traffic bottlenecks. Well done.
There was just one case of mild confusion when we asked to use our bus to get lunch but it wasn’t really clear whether we could do so or not. But that day our chauffeur was a very cute one with millions of freckles, pearly white smile and a great attitude — so who am I to complain?