Drains Unlimited

James came to fix a plumbing issue at my mom’s place in WLA. He was prompt, courteous, and responsible — — we’ll def call Drains Unlimited again!!!

I interviewed five different companies (all with 4 – 5 star Unilocal ratings) for a major job — the repipe of my house, addition of a tankless water heater, and totally new water and gas lines to an outdoor cooking setup.
I’ve managed a lot of construction projects over the years, so I had a printed list ready of what I wanted done, detailed done to the width of piping, type of pipe, and method of branching.
Gaby (the owner) looked at my list, and said to me with a smile something that made me laugh really hard. He said to me: «you mean, you want it done *professionally?*»
Every other company barely glanced at my list, then got back to me with an incorrect quote (missing items), or a hugely expensive quote, with insane labor costs.
When I met Gaby, after he walked out the door I said to my wife «I really hope his price is good, because if it is, he’s hired.» Thankfully, his pricing was fair, and his quote included some upgrades I didn’t know to ask about (because while I might have managed construction projects, I’m not a plumber, I’m just a regular guy).
During the job it was discovered that one of my main pipes (feed from the street to the house) didn’t need to be replaced — they pointed it out to me that it had been replaced recently, and removed the cost from the job. THAT is honesty! I think a lot of other people would have just gone ahead and replaced it, or worse, charged me and not bothered replacing it.
The job was done professionally and cleanly (they cleaned up every day). It took longer than they had budgeted for, but they didn’t ask for more money, and they fit me in their tight schedule to finish it (they didn’t skip days at the end, they just worked straight through until the job was done). They even fit in some last-​minute work without complaint about the schedule.
The people you see in the pictures are the people who will work on your job. This is an important distinction: many companies subcontract when they get busy, or have a constantly rotating cast of employees. Gaby’s crew cares about their employer’s reputation, and it shows in their work quality.
Now that everything in my house is new, I won’t need a plumber for years… but if I do — Drains Unlimited will be my first and only call!

Excellent service over the phone with Linda and in person with Tim. Great customer service, honest and on time. I give them my highest recommendation! Wish I would have called sooner!

I have used Gaby and his crew for years, from my home to a few different business locations. I can always feel confident knowing I’m getting a fair price and will be satisfied with the service provided. Linda makes sure to help get someone out to us when needed. I feel pretty lucky to have a plumbing company I know and trust in the area. I have recommended them to friends and family in the area and will continue to. James is great and everyone of the guys that have ever helped us has been nothing but great.

I just recommended another person to Drains Unlimited. Following my usual custom of including a link to the Unilocal reviews, I realized I had never written a review of my own.
I have used Drains Unlimited on two occasions. Both times were for shower drains (in different locations). Both times, they showed up exactly as promised. Both times, they charged what they had initially promised. And both times, they fixed the problem and didn’t need to come back.
Frankly, I thought one of the guys was a bit gruff during my first experience. He wasn’t really rude; he just seemed like he was in a hurry to get in and out. But, he didn’t compromise the job, and I can appreciate that he didn’t want to keep other customers waiting.

This review is for overall service which includes the receptionist and scheduler LInda who answers the phone. We scheduled a plumbing service for a Wednesday in the morning. When the plumber didn’t arrive I called her only for her to insist that the actual appointment was the next day on Thursday. I was furious because I still have the VOICEMAIL from Linda telling me Wednesday. She denied it and said she scheduled for Thursday which I knew to be false because I STILL HAVE THE VOICEMAIL OF LINDA telling me Wednesday. She should have just fessed up to it instead of trying to throw the blame on me. I have the voicemail and am happy to let anyone at the company hear it .
Needless to say I got the work done on Thursday but had to staff extra workers on Wednesday to get to my store early for no plumbers to show up. It cost me extra labor and I got no apology or no remorse from the company.

I called Drains Unlimited to evaluate some existing plumbing work done at my condo for purpose of passing inspection and Gaby showed up on the same day and gave me the quote for doing the necessary fix. Another plumber James show up to perform the work. James was very helpful and super professional. He finished work for both of my bathrooms much more quickly than expected. Because my contractor failed to show up to do the strapping required by code, James did everything himself without a problem. Reasonable price and competent, friendly plumbers. I will definitely use them again in the future!

The gas company had shut off the gas due to a leak. I originally called John Riordan Plumbing in hopes that they could find the leak and fix it. What I experienced was a plumber who was more interested in selling me new pipes, new heaters and then telling me that a silver colored oval shaped object that was connected to the gas meter was against regulations and needed to be updated. He did very little to look for the leak.
One of my neighbors recommended Drains Unlimited. I called up the company and told them about the gas leak. I was able to schedule an appointment for that same afternoon between 12 – 2 p.m.
Around 12 Gaby showed up with his assistant and he immediately started looking for the leak. After ten minutes of performing tests on the gas meter pipes Gaby located the leak right there in the pipes near the gas meter. He installed new pipes then re-​pressured the system. He charged me a total of $ 160 for labor and parts.
John Riordan Plumbing estimate for new pipes, new heater, etc. $ 3,900.00
Oh, and a separate bill of $ 99.00 service charge .
According to the representative of So Cal Gas Company, the silver colored oval shaped object is THEIR safety locking mechanism.

I tried a few times to offer a recommendation to Drains Unlimited but I cant bring myself to do it.
Our company toilet was running and not filling up so the guys came out to take a look about seven months ago. They came out and replaced the entire system which was about $ 153 for parts and labor.
About two weeks later the chain ripped through the valve and I had to call them out. They didnt charge us for the fix BUT we were blamed for using a paper clip to attach the chain to the valve. It was absurd because after they left after installing it I had checked to see what they did and noticed it. I didnt question it because they are professionals and know more than I do about toilets. I didnt appreciate being blamed for something we didnt do. Why would I even make that fix when they had just replaced the entire system and it was supposed to be working? Makes no sense.
I called today to let them know the system, now seven months old, is not working. I had a handy man of ours come out to check it before I called them since it could have been something quick to fix. Nope. Turns out we need an entire new system. I called the office to ask if it could be replaced and I was told there is a three month warranty AND they would charge me $ 85 to come out and look at it. The fact that Id have to pay a diagnostic fee when they have been out here twice to look at it blew my mind.
I will not be using this company because they are not professional in any way, shape or form. The woman who handles the calls (sorry I dont remember her name) is nice and compassionate but that isnt enough to keep me coming back to them.
Nope.

Amazing service, experience and honesty. After paying for a hydro jetting service from another plumbing company, just to have the problem resurface a month later, some friends referred us to Drains Unlimited and we couldn’t be happier. A simple snake of our drain fixed the problem. They suggested snaking the drain yearly, and if needed provided an estimate that was less than anticipated to fix a potentially bigger problem down the road. Honest, fair prices, great work, nice people.

This review is way overdue since I haven’t used Drains Unlimited since I left Hollywood almost 3 years ago. But I had to call them out three times and was so happy and would recommend them to anyone.
I always had Gaby come. He was trustworthy and prices always felt reasonable. The issues were always minor, but they were recommended to me by a friend who needed significant re-​piping after a pipe behind the closet in their condo had burst.

Horrible. charged me for work they did not do. I have been a repeat customer for 5 years, they have lost it. Not trustworthy and over charge for work.
Main line — $ 95 not done but charged for work
Alt line to street — $ 42 — yes done but I was not told this service would be extra
Kitchen sink — $ 42 — yes done, but again was not told this was extra
Bathroom sink — $ 42 — yes done, but was not told this was extra.
Now 2 weeks after this service the main line is backing up again.
Do not use these people

Finally found our plumber!!! Can’t say enough great things about Drains Unlimited! We will be using them for our annual sewer line cutting & I would recommend them to anybody.
Came home to our bathroom and two side rooms underwater… I slipped, cut my foot really badly, bleeding everywhere, panicked & called any plumber that would come to our house immediately.
Unfortunately it was Rescue Rooter– LA Basin– he snaked the sewer line ($ 253)/ fixed a sink ($ 150). Total cost = $ 403 Then the supervisor (Chris H) came & used a camera for inspection– gave me the $ 275 price for free but then told me it would cost between $ 1000 to $ 10,000 to actually get the job done. (Actual estimate– $ 275 to locate the roots (when they had already seen it from the camera) & $ 900 to jet out the roots. SERIOUSLY!!! When I told him that I needed it written down & I was going to call other companies for additional quotes he became rude/​short and said that he had two other stops to make.
I called for quotes & was really impressed with Linda from Drains Unlimited. Patrick came the next day and again, I can’t say enough great things about him too! He was very professional but laid back and he knew exactly what was going on. Their cost: $ 109.00 & recommended RootEx– slow growth on roots
Long story short… I’m updating my emergency list with this company & figuring out other reputable companies as well.

These guys came to my rescue with little/​no notice late on a Friday afternoon. My kitchen sink was clogged and getting close to flooding the kitchen. My regular plumber sold his business and I couldn’t find another plumber I could trust that would come out before Monday. Someone recommended Drains Unlimited so I called them and they had someone out within a couple hours. Very nice guy who did the job in no time with very reasonable, fair prices. I’m really glad to have a new plumber I can trust!

I want to let everyone know how great Drains Unlimited (DU) is. I’ve seen the great reviews on Unilocal,gotten confirmation of the great service from friends and scheduled them to come to fix a leak under my sink. Unfortunately because of the rains this past weekend they were completely booked on Monday when I called them so we tentatively scheduled a Tuesday morning appointment.
I was supposed to call DU back if I found a plumber to come sooner. Unfortunately I forgot to call back and cancel after I got another plumber to help us on Monday and the DU plumber showed up as scheduled Tuesday morning. I really appreciate the professionalism and commitment to on-​time appointments, and although I used another plumber this time, I will be certain to call Drains Unlimited for my future plumbing needs.

I had a great experience with Drains Unlimited. My service man was Tim. He was nice, personable, knowledgeable, helpful, and honest. I had used the other two heavily rated Unilocal plumbers, both with disappointing results. I still needed a plumber, though, and found these guys on Unilocal.I’m glad I did.
It is 6:44 PM and I just called their office (without leaving them a message that I was about to leave them with a 5 star review) and they called me back immediately. I assume this is normal practice. I’m another happy customer.

We were in a desperate situation where we were having severe flooding due to a backup in our mainline. We had two other plumbing companies come to fix the problem with no results. Thankfully, we finally found Patrick at Drains Unlimited. Patrick is a really awesome, laid back and brilliant guy. From the moment we started talking about the situation, I could tell he understood the problem properly and would find the fix. He knew the entire layout of the house and where the culprit was right away. He was very dedicated and took the time to assess the situation and identify the root cause of our problem. It was clear that it took the right person with the right expertise to get the job done the right way.
Trust me, you want to call these guys. I spent days and hundreds of dollars before finding the right team. Save yourself the time and just call up Patrick.

Called Drains Unlimited today and they were booked for the day and I was so pleased when they recommended another company. What amazing customer service! Way to go!

5 stars isn’t enough! I wish I could give more!!!
A couple weeks ago, we had a bathroom stoppage — our home warranty company send out a plumber who said that we didn’t have the proper clean-​out and that they would have to either install a cleanout for $ 1000 or remove the toilet (about $ 300) and snake it from there (neither of which they could do at the time) and either option would not be covered by the home warranty.
SO, I called Drains Unlimited (after reading reviews on Unilocal) and explained the problem and that they would probably have to remove the toilet to snake the issue. They sent Patrick out who was so polite and helpful. He said he would prefer not to do that but was shocked that the other company couldn’t clear the stoppage through the clean out we have. He said if he could do it without removing the toilet, it would be much less messy and cheaper for us. He spent about an hour snaking (it took several attempts) but he got it! Their price was so reasonable (which the home warranty ended up covering since the first company should have been able to do the same), and they actually tried options that would save us money and not require us to clean the bathroom after!
Needless to say, I am so happy with their service. I would recommend them to ANYONE in need of a plumber and would gladly use them again.
I have never met a plumber as knowledgeable, honest, polite and helpful as Patrick, nor have I ever use a plumbing company as prompt, honest and reliable as Drains Unlimited!
Thank you!!!

I did a lot of Unilocal research before going with Drains Unlimited. The work was done well, but I had a bit of an issue. The owner, Kaci, called me back and made it right. I am very impressed by that level of customer service.
I will be using Drains Unlimited again.