E. Wireless

Stay away. Shady, You will be overcharged sooner or later. No reason to be associated with this company, bad all around.

E. Wireless is a joke of a business. It’s not that their reps are necessarily ill tempered, but the entire operation is totally inept.
In my case, they’ve been trying to bill me for pager service I haven’t used in over 3 or 4 years. They continue sending their ridiculous bill with late fees stacked upon late fees, new charges, etc. I’ve exhausted all the different ways I can think of to tell them I’m not using and HAVEN’T BEEN using their service in years.
Maybe they’ll listen to an attorney.

My review is very simple. If you’re going to offer someone a plan… don’t put them in a «business plan» when they can’t rerieve any information because they aren’t the primary account holder. I have had good service up until now, where I’m trying to have my phone number switched over and NO ONE IS THERE… and what do you know… they aren’t open on the weekend. WHAT SERVICE DOES THAT!!!
Shitty…and on top of that… the prices are quite expensive. Glad I will be off of them by this weekend.

I have worst experience in this store; its a small store that have limited resource and not enough human resource that work there, maybe 2 –3 persons take turn answering the phone.
This place is horrible. Poor customer service with below standard manner.
I am warning to anyone who wants to buy a phone from here
The company just steal from you with over $ 500 monthly phone bill.
My husband made payment without checking all details but once when i found out about the bill; I called and they don’t give any customer service
They will rob you blind.
Also, last week my iphone broke suspect from water. They said i need to pay $ 175
for new phone (although i am under warranty program) so i took the phone to apple and they give me new iphone right away.
I will definitely send complaint letter to the owner or the manager (if they have one) to this place.
Don’t ever go there…

It’s hard getting in touch with a rep. I call as soon as they open and I still get someone’s voicemail. just be patient.

Well its hard to write a review when you didn’t actually talk to anyone… Let me explain– yesterday I went to another phone repair shop a couple of stores down from this place, while the other place was examining the phone I walked around killing time and walked by this place, read the window advertisement that said they fix phones so I walked in to talk to someone. I entered into a large front area with lots of furniture, a few phones on display and a long partition wall. I walked around confused because this was not a typical phone store, I looked at the phones, I looked for someone to help me, I started looking over the partition and saw lots of people at desks and no one ever came out to the main area… so after a few minutes of walking around looking lost I just left… So how do you give an accurate review? They may have great stuff– or not, but I will never know because I will never go in there again.

So my contract is finally over and I felt the need to write an update since I’m not past thinking that any business is not worth saving. If there is any sort of upside to this, it is that my long time rep, Merla came through for me. After explaining my problem and situations to her, she righted all the wrongs by smoothing out all the wrinkles and getting me transferred to another carrier. If I ever do end up coming back to E. Wireless, it will 100% be because of her. Too bad most of her coworkers are terrible on so many levels.

I had such an awful experience with customer service today, I felt compelled to write a review. Now, mind you, I’ve been with E Wireless for little over a year. In this time, the only times I’ve had to deal with customer service was when signing up (of course, the rep was extremely gracious then) and when paying my bills (sometimes when I was a month late, their tone was a bit stern but I never felt like they were rude).
But that was while I was on the Unlimited plan for $ 100/​mo. Last week I called them to change to the $ 70/​mo plan for 2GB of data. While the rep (a man) did try to convince me to keep my Unlimited plan eventually he did what I asked and said I’d get an email confirmation about the change in plan. It never came.
I called back today and first got a lady who was BEYOND RUDE. Since there are only two women in the office as far as I know, and Merla is my usual rep, I can only assume this woman was Yolanda.
I first asked her about a sim card issue and she had the most patronizing tone I have ever heard from a customer rep. She informed me she had no idea what I was talking about, interrupted me constantly and tried to get me to hang up. I then asked her about the change of data plan and she informed me that I was still on the $ 100/​mo plan. When I said I called to make the change, she told me that I WAS FORCED TO STAY ON THE UNLIMITED PLAN BECAUSE I BOUGHT A PHONE AT A REDUCED PRICE. Nowhere in my contract with them does it say such a thing. When I called her out on it, she said my rep is someone else and when I asked to speak to someone else because she was being rude, she put me on a five minute hold.
I called back and tried different extensions. No one answered on a Monday at 2.30PM (including Fred, Mark and Mike), until I reached Pierre this time.
When he heard why I was calling, he transferred me immediately without trying to help me to the Merla’s voicemail THAT STATES SHE DOESN’T WORK MONDAYS. So he knew clearly I’d have to call again tomorrow.
Now, in the past, every time I’ve had to pay my bill, ANY OF THE REPS have been more than willing to help me. No one has ever said «I have to transfer you». Funny how when I’m trying to downgrade my account, suddenly no one is able to help me.
So, while in theory having an account with them is profitable, the customer service can make you wish you were paying that small extra a month to be with actual Verizon.
I unfortunately am still on contract for another ten months. God help me if I have another issue. Also, wish me luck in trying to get off their expensive plan to the less expensive one. It seems like they’re trained to hang up on you if you want to do that.

E. Wireless has been providing Outstanding Cell Phone service to me and my associates for over 20 years even though they have gone through many changes in company name and types of service they provide, their focus has always been on customer service and getting me the best deal/​value for my money.

yolanda, as always, was awesome. just got a new iphone along with my wife. she helped us stay on unlimited data.

i’ve been dealing with these folks for over ten years. i’ve never had a problem like the ones mentioned bi Kit or Logan.
although Pierre is my assigned rep, i’ve been helped by others at the shop and have always received professional and courteous service. just today, one of my employees was i need of a loaner because her HTC was acting up. i sent Pierre a text and he responded promptly in the affirmative.
prior to Pierre, i dealt with Fred, also a fantastic person.
i’ve sent people their way and have never gotten negative feedback from anyone. in fact, i will be heading to E. Wireless sometime next week to pick up either the Samsung Note or the Galaxy S III.

Here’s an update for everyone: Look at the review from T. Thimas on 11/29…same EXACT issues I experienced. Mark Ramirez is a snake. They are emailing me now through Unilocal trying to clear things up. Yeah… a little too late. Buzz off SCAMMERS!

These guys are F***in crooks. They put you on their business plan and rape you on charges. They’re never around when you need them. You try going through Verizon to get some help and they refer you back to these guys when you need help. Also, some of the Verizon help desk employees have heard of them and they’ve even told me that they get floods of calls complaining about their business plan. It’s pretty apparent these guys are shady as hell. Also, they retract whatever they tell you when they promise things. The biggest thing is that they tell you that you can upgrade to a new phone every year but once that year comes around, they say they have no idea what you’re talking about. I’ve researched and they’ve been hit with multiple law suits and class actions… so if you’re a current customer and want to get out of the contract, you have precedence, so it’ll be pretty easy to get out of it.
Oh yeah… The poster above me, Lady Chai, I found out she’s one of the employees… hilarious =D