Ecola Termite & Pest Control Services

Very suspicious. We had their service for termites. We were broken into. After the fact I took pictures of something in one position. Literally 5 minutes later, it was clearly 100% moved. No non of the workers admitted to moving it, no one was there but the he workers n myself. Be ware

$ 350 for termite inspection?!! «Well, that’s what we charge.» Glad you’re not the only company in town.
EDIT:
I realize in the middle of this effort that termite inspection during a mortgage deal is quite a racket. The termite inspector gets to state the cost, the possibility of termites, thus the repairs, the damages, etc. Why not hike the rate since the money is coming through escrow as opposed to an owner’s wallet; and the owner can’t really say anything about it? Then, there’s the $ 350’er when others are charging no more than $ 150.

All services at my home have been quality… customer service at the office, not so much. I’m giving 5 stars regardless because not everyone in the office is rude, ask for Daniel, you’ll be kindly and respectfully taken care of. If an inspection is needed, request Joe, he’s 30 years at this and is as friendly as he is experienced! All of the treatment techs that have come out to our home over the years have also been great. Thanks Ecola!

Unprofessional and extremely poor ineffective service. Very sloppy. They came out to take care of sealing up the attic to keep out squirrels and rats. They came three times and each time we found vents near the roof line they failed to cover and we had to call them back. Each time they came we asked if we needed to schedule a follow up visit and they said no, it would happen automatically. Then never heard from them again and we had to call them to reschedule.
Would not recommend to anyone.

Ecola termite service uses orange oil which is safe for pets and humans alike. Yearly inspection and treatment as needed is easy to schedule and staff is both professional and friendly. Costly but worth it.

This is a very unprofessional company, don’t waste your time or money on them. The office manager Anna is especially rude and unhelpful. They misled me into thinking I could get a free inspection (like most companies do), and then just pay their $ 350 fee for an official report. (We don’t need the report, we just wanted an idea of whether their heat treatment would work for our house). Anyway, after time was spent coordinating the inspection, they called to change the time, which was unprofessional. Long story short, I wasted time and almost a lot of money on them. Stay away — they obviously don’t care about taking care of their customers or misleading them. They are clearly just greedy and want to take your money without a care or thought to customer service or customer care.

I love Ecola Pest Control! Non toxic mint fragrance that keeps bugs away!
Great service techs who are friendly and efficient… affordable rates and
professional.
They will inspect the house exterior for any openings that may pose an
issue and tell you how to resolve any problem!
I recommend Ecola Pest Control to everyone!

Professional, courteous and knowledgeable from start to end. Beginning with the representative who answered the phone all the way to the technician who came and inspected and treated the house, all 5 star individuals which make up the whole of the company. Very happy repeat customer here.

Have had a wonderful experience with this company! Jason came out to confirm that we indeed had termites — both subterranean and dry wood. He did a thorough examination of all areas of our home, from attic to crawl space to all exterior wood areas. He explained what his company did, their nice warranty (they will come back in one year and two years to check for termites and take care of any that might turn up). After committing to work with Ecola, Jason sent out a detailed report of the problem areas which detailed the type of termites in each. He was a pleasure to work with.
Rene and Ruben, the two techs who were sent out to deal with the termites, were amazing! They were friendly, polite, professional, and neat. They spent a lot of time attending to the problem areas that Jason had clearly marked and documented.
There was barely any odor from the various materials used to zap the termites, and best of all my three cats and I didn’t have to vacate the house while the work was completed.
The true test of how successful the process is will be in a few years, but in the meantime, I’m a very happy customer and would recommend this company to anyone who wants «Green Extermination» and a pleasant experience.

The team that came to my house were very helpful, answered all my questions, which I had a lot of and the service is excellent. We had this ant problem that I couldn’t quite stop, especially last year. We have birds and I can’t spray inside because it will possibly kill our pets, they still had a solution which stopped them all together. Very pleased with the service and I highly recommend them to anyone with pets. Thank you,

ZERO stars. They have the WORST customer service I have EVER dealt with.
I told them NUMEROUS times I don’t want them doing work at my house when I’m not there. There were numerous encounters with the service reps, but this last one was the kicker, i called and made my appt for Saturday when I would be home. They randomly decided to send someone on a Monday at 930.
THE WORST, don’t use them!

Awesome service!, pricing, and professionalism. Your guys are very polite and know their profession well. The two guys that came out to do the service worked very hard and we’re very through. Crawling under a house digging and dealing with the sub terrarium termites is NOT for me!
Thank you again for the great job they did on our home.

After listening to the lady on The Fish LA about how great Ecola is for termite and pest inspection, I decided to give them a call. The girl that answered the phone (not going to mention names) seemed like she knew what she was talking about but sounded distracted and like a sales person. After giving her my info and setting the date (verified it twice since it sounded to good to be true), it was too good to be true. I cleaned out my entire kitchen with the help of the hubby and mom (being 5 months pregnant). I called the day before to verify my appt and wanted to speak with a specialist (which I did) and she mentioned to me that because I was pregnant I wouldnt be allowed to return home for about 24 hours. Wait a minute?! The first person I talked to NEVER once asked me that, and I did mention I had «pregnancy brain» and she just by passed that. Not cool! So I waited the day of my appt for Ecola to show up and no one came. I called and was told that my appt was now during the week (mind you I confirmed the to good to be true appt more than once) and had told her I couldn’t during the week. Long story short. I don’t appreciate being lied to or jerked around. I don’t think the Fish L.A. should promote Ecola because they have all these fees like $ 5.00 to call me when the next appt is and contracts. Not cool Ecola. Especially when your dealing with pregnant woman and her family. You should be ashamed.

I had ecola come to my house to give me an estimate for termites under my house
Their estate to do the work …, 1400 dollars
Had another company come out. They did a much more thorough inspection
Their cost to do the job… 275 dollars
Don’t use ecola unless you get another estimate !!! What a rip off (almost!)

We were looking for termite service in our area. The first call we made was to our pest control company (who shall go unnamed). They quoted us a large sum of money and required that all humans and pets move out for 3 days. I noticed the Ecola truck in our neighborhood and called for an estimate. They were not only substantially less, they did not use gas and no one had to move out. I had both of my homes done. The team was on time, professional and courteous! The service comes with the same 2 year guarantee and the tent. I was so pleased that I canceled my previous pest control company and now I only use Ecola.

After years of good service, I have begun getting terrible service. The workers they send do good work, but getting appointments and billing straight has caused so much lost time and aggravation that I have fired them at last.
In addition to my home, I gave them a rental property to service. They could not reliably learn to send bills to my home, on the one hand, and yet to phone my tenants directly to make appointments to see them, on the other. For over a year I went over the meager bits of data needed to make this operation work out: two addresses, each with its own phone number! So when I got a call that serviceman was running late (a common occurrence) I waited for an hour. Only after I called in did I learn that the service guy was going to the rental property, and I was, of course, sitting at home, where he called me.
That’s just a detail. Try asking Ecola to send you a brochure with services and rates. I spent two months of phone calls and emails and got nowhere. One person I email 3 or 4 times with quoted such widely divergent rates for the same service that I had to escalate to the manager. I am still confused by his emails.
I am only speaking from my own experience of Ecola.

Our main concern were our pets — a dog and a desert tortoise (hibernating) and ourselves as we don’t care to inhale dangerous chemicals — there’s plenty in our LA air to go around as it is. The rep arrived in a timely manner and answered all our concerns prior to work. On the scheduled day, he arrived right on time and cleaned up after he left — what’s to complain about? We did our homework prior to enlisting «The Termite Lady» (Ecola) and found their price to be reasonable and business manner extremely professional. Two dead termite thumbs UP!

I’ve been a regular customer for the past few years, so my review is not based on a single experience but rather on their monthly service. Even though their price is slightly more than some competitors, I chose them initially because of their eco-​friendly products. I have a toddler, so I was concerned about which chemicals are applied around the house. That being said, I also needed help fighting my private war against pests. I got tired of hunting black widows at night with a flashlight and can of bug spray.
Ever since I started a monthly contract with Ecola, I rarely find spiders or ants anymore. Now if we need bugs for some kind of science project, I take my daughter to our neighbor’s house.
I have remained a loyal customer because I’ve never had a problem with scheduling, and the technicians have always been friendly and effective. Probably the best technician we’ve had is Charlie. He has provided exceptional service, and he is the reason they receive 5 stars.
Fortunately, we’ve never had a problem with termites (knock on termite-​free wood), so I can’t speak to that. I’m happy with the monthly service, and I would recommend Ecola to help keep the creepy-​crawlies away.

on 9÷21÷13 had ECOLA out to treat for ants in my kitchen.
Cost $ 195 to treat inside and outside. Location Long Beach, CA
Representative was very nice.
update 9÷28÷13: Problem is that i have seen ants in the kitchen everyday since for each of the past 7 days.
No sign of the treatment getting rid of the ants.
Not much value for the $ 195!
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UPDATE 10÷2÷13: after I posted the above review an ECOLA representative contacted me immediately. They offered to come back and retreat at no cost at my convenience. They sent a VERY knowledgeable individual and he went above and beyond. Have not seen a sign of any more ants. I am very impressed with how responsive ECOLA was and that they took a poor posting very seriously.

This company has the worst business practices ever. I had 1 appointment where they were they called and said they would be 3 hours late so I had to move it. The next appointment they arrived 2 hours late. But at least they got the job done.
Then 6 months later I got a second bill from they. They said they had just been for an appointment at my condo but that I had not been home. They did not want to listen that I had never booked a second visit.
Bad business all over for this company.