Edward R. Roybal Comprehensive Health Center

This review is for primary care with Dr. Cerda. I know beggars can’t be choosers but geez! It does not hurt to be polite. At the rate you get paid it wouldnt hurt to crack a smile, be polite and let the patient speak. Also if your elderly patient keeps saying huh?! It means she cant hear you… raise your damn voice. And if we are asking you about how certain things work answering us with oh your insurance oh your insurance is not enough. If i wanted to know something about the insurance i would have asked about the damn insurance. Horrible visit. Am going to do all that is possible to establish primary care elsewhere.

Still 5 stars Great clinic. great providers. Do not believe 1 star reviws.

They have been «on a new system» for 2 weeks now, they said call the automated line for appointments, but when I did I put my number in for a call back and never received one. You have to be in line before 7 am to get a number otherwise they won’t see you because you weren’t in time to get a walk-in/don’t have an appointment. Even if you get a number and have been waiting 2 hours they may still turn you away once they are «filled up for the day.» The staff are not friendly and are condescending, as if they know everything and you know nothing. Worst healthcare experience ever, call your insurance provider and have them switch you to a different clinic what ever you have to do just avoid this clinic.

I’m tired of dealing with these people. This is by far the worst service I have ever experienced. I broke my finger, went back for the usual checkups, and the doctor was not gentle, bent my finger every which way without a care in the world as I’m obviously grunting in pain. He said it would heal just fine and it’s looking really good. He was wrong. It did not heal correctly and had to ask for a referral for a hand specialist and the doctor said I will hear from them soon. Two weeks pass, I keep calling the doctors office for days and nobody can give me any info as well as acting rude toward me. I finally get an answer from one of the nurses saying the referral that was sent in by my doctor can take anywhere from 2 weeks to 2 months with this hand specialist center. I don’t know whats wrong with the doctor, but that is not soon. Ended up having to call the hand specialist center where my referral was sent to myself and I sorted it out myself as well as set up an appointment myself. These doctors do nothing nor care about you. Vey dissatisfied.

This review is strictly for the Pediatrics department:
Super friendly staff with knowledgable doctors and nurses. Had to come here to get a couple of shots for my baby daughter, and everyone was nothing but helpful, understanding and patient. The facility is clean and everyone seems to understand the «flow» of how things should proceed. That helped, because when you have lost nurses and staff running around screaming, you get stressed and scared. (i’ve witnessed that before)
After her shots, my baby girl got a small Clifford the Dog book as a reward from one of the nurses. Awww. thank you for promoting books and reading as opposed to candy and lollypops.
Three thumbs up.

Avoid this place at all costs! The doctors are all quacks! They make you wait and wait and wait and wait! Then you see a «doctor» and wait and wait and wait and wait for your medicine!

The doctors and quality of care in the dermatology dept seem to be excellent. As seems to be the case with the public health care system, be prepared to «get in line», though.

Been coming here with my mom for a while now. She doesnt have medical unsurance and they provide her with very good service. Despite it being a county facility, the staff is very informative and friendly, service is pretty good and most of the staff seem to be happy to be there. Giving the ladies in the dermatology department a shout out for being so helpful, patient and nice to my mom… It’s nice to know that although people don’t have health insurance they can still get quality care and the respect they deserve!