Evique RM

Horrible service. Will drive you crazy. I bought a couch from them 3 years ago and I had no problems at that time. They delivered right on time as promised. Three years later there was a damage to one of the cushions. I called them. and they told me it’s under warranty and they will fix it. It was just a small rip and had to be stitched up. I dropped the cushion and was told. this is a. minor job and will not take more than 2 days to get the cushion back. Did not hear from them so called them after a week and was told the cushion was ready and will be delivered to the store by monday. Called them. on Monday and was told delivery did not happen so will be there thursday. Called them on Friday and was told it will be tuesday. This continued and I kept calling and they gave me a new date everytime. Then they stopped answering my call. I went to the store and the sales guy could not care less. When I asked him why he keeps giving me a new date everytime I call, he says «I’m not trying to keep your cushion and it will be at the store the next week, I don’t know what you want from me». I had to keep calling him from different phone numbers and I told him I will go pick it up where ever it is. He finally gave me the address and told me I can pick it up anytime after 9 on Monday. I went there Monday evening and they guy there shows me the cushion and says it is not ready. No one told him I was going to pick it up. This is after a momth from the first time I was told the cushion is ready and will be delivered to the store. Guy at the factory
to.pick it up the next day and it was ready the next day. All the while the guy at the store kept lying that the cushion was ready when he never actually followed up to find out if it was truly ready. I will never shop there ever again. SPARE YOURSELF THE TROUBLE AND SKIP THIS STORE.

seriously the worst place ever ever ever to shop from… riq or rick or whatever name he uses will lie and cheat you… he will tell you free delivery and then will say to charge you… he will deliver dirty used furniture and say just to leave it but when it comes time to exchange it, he never ever did and he still owes us a cabinet we paid 600 for which he never ever delivered… total scam … waste of time… buyer beware… all these negative reviews are true… the most unprofessional business you could ever find. in fact they can win an award for the absolute worst for every single category imaginable… the one who posted 5 stars must be his friend and not a customer… in fact, he should get negative stars… he never ever delivers on time… waste your time… if you go here you will lose your money and not get anything close to what you want… if this was the last furniture store on the planet, i would be come a carpenter as i would make millions this guy is sooo bad… he even shipped the wrong couch and then tried to charge us for the delivery… all will get here is a major headache… buyer beware. riq or rick is a lying scam artist and will cheat you… go try to look up his business license… total sham

I just got BURNED from this company. Take my warning.
Do NOT shop here unless you want to give them your hard earned money
One star is too much. Wish there were negative stars.
STEER CLEAR. Ignore any positive reviews for this place they must be fake.
This guy is a rude, con artist, he lies and cheats people.
He took 7K from me. I got a few pieces, one sofa is damaged and still waiting for 4 other pieces. Paid for delivery that never happened.
Drove to LA with rented van as scheduled with them (3 times) and the furniture was not there. Suzy (the store assistant) called the police. They said there was nothing they could do.
It has now been 6 months of calling them every week and them promising the pieces will be ready next week. They won’t answer my calls and when I call from another number they hang up. Liar, Liar, Liar
Save yourself the aggravation and money.
AGAIN TAKE MY WARNING

After reading the other reviews, I HAD to chime in. I am apparently one of the lucky ones, I never bought anything there. I emailed Riq (rick??), he sent me some pics and prices for a sofa, and emailed me back after a few days encouraging me to come in. When I did, he had no idea about our emails, and did not know anything about the couch he sent. After about 15 minutes of looking through his catalogs we were about to reconsider one of the first ones he showed us when he burst into a psychotic rant of «Your wife told you she didn’t like it already 100 times!!!» and showed us the door! We were about to pay $ 3000 for a Leather sectional. What a arrogant Ajole, To top it off, the place a tiny dump out of a Fellini nightmare, with brightly colored bust of Beethoven and a smell like an abandoned crackhouse.

One star is too much. I sent this guy exact measurements for a couch, paid him over three grand, he didn’t follow my measurements and won’t fix the couch. Now I’m stuck with a couch that is all wrong. STEER CLEAR. If there are positive reviews for this place they are fake.
Also this guy is a con artist, he doesn’t follow his own timelines, lies to people and cheats people.
Evique is hands down the worst place to ever give a penny to. You will get hosed.

First I will say the couch is very nice and I love it. However if I had to do it all over again I would pay more money and buy this couch elsewhere. The other reviewer said it best — what you save in $ you will pay for in hassle. I’ve never experienced such unprofessionalism and terrible «customer service», not to mention flat-​out lies and BS as I experienced during the two months I spent trying to get my couch from these people after I had already paid for it in full and was promised it would be delivered in five days. You cannot believe anything they tell you — their excuses change minute to minute and never make any sense. I guess I should have heeded the first red flag which was that the store reeked of pot smoke when I first walked in. Not a good sign… unless you’re into that sort of thing I suppose.
If I wrote an entire account of everything that happened during my two month ordeal with Evique, it would take me a few hours and although it might be fun for you to read, I just don’t have the time. But I can tell you that it got so bad at one point that I threatened to come to the store with the police and have them arrested for fraud and theft. Yep you heard me.
After I finally got my couch and all the drama was over they promised to «make it up to me» by giving me a partial refund and/​or sending me a package of items (throw pillows, etc). That never happened (big shocker there). But hey, I will give them this– at least they are consistent in never doing what they say they are going to do! :-)
The lesson as always: you get what you pay for.

Run! Run like you are running from the plague. Avoid the worst experience you can imagine by learning from others mistakes. Riq is the worst P.O.S. You can do business with. After placing or order his true colors showed and service went out the Window. The cheaper prices didn’t make up for the 6 months we waited for our item to arrive. The wrong order finally arrived and we got charged for shipping cause he uses a 3^rd party.
After expressing our disappointment he goes on the offensive swearing with profanities, and physical threats. He was holding our money and not shipping our order. I’m amazed he’s still in business and I feel sorry for those that fall into his price trap of mediocre product cause you’ll pay the price by delays and extortion of time. This was truly the worst retail experience ever. You’ve been warned.

First off I’d like to let people know I’m a pretty laid back person. Not much bothers me, my motto is «Don’t sweat the small stuff… everything is small stuff».
Well I didn’t read any of the reviews, I actually came across Evique RM via Craigslist. I am a person who doesn’t like the norm as far a furniture is concerned I wanted something unique and and eye catching. Needless to say when I came across the site I was very impressed. It wasn’t something I’ve seen at everyone’s house.
So I called and set an appointment to come in the store and to look at the White Stallion sectional I was told they don’t have one on the floor for me to see but, it’s a beautiful. blah… blah. blah…
I live in San Diego, so unfortunately the day I wanted to go look around I got busy. blah. blah. blah. Well I really like the picture, I figured the beige coloring in the sofa would match my Living room really well seeing as I have beige carpet and drapes.
I called that Monday September 9^th 2013 I asked the sales person «If I were to purchase this today when would I get it delivered» I was told if you order it today we have it in the warehouse you will get it Wednesday”… I was a bit skeptical but figured ok np. I then gave them my credit card and told them to charge it and let me know that everything is all set. I was told no problem, he was busy at the moment but will call back with confirmation, Two hours later I still hadn’t received a call, so I called them back. I was told «Sorry I’ve been busy, I mean to call you. everything is all set you should be receiving your sofa Wednesday».
So I work from home Wednesday 9÷11÷2013 I received no call an no delivery. I then called Evique and asked what time they were supposed to come. I was told «let me check. No one has called? let me find out». So two days went past not it’s 9÷13÷2013 I was told the delivery time was to be Wednesday 16, 2013. I was apologized to but promised it would be there that Wednesday. So Wednesday 9÷16÷2013 arrives again I work from home (boss upset now) I wait all day till about say 3:00 pm. I then receive a call from the delivery company. stating «Sorry we are unable to deliver your furniture today, the furniture failed inspection, it was ripped so we will need to get another one… I was told the delivery would be Saturday 9÷19÷2013 a sales person will call you shortly with the details I’m sorry». I then said «So it will take you two days to order and deliver a new couch to my house. ??? „I was told yes. it will be there Saturday 9/​19/​2013“ So at this point I was pissed. Saturday came around and no call no nothing. I waited till Tuesday 9÷22÷2013 I called back and stated „no one has called, I was told my delivery would be Saturday 9÷19÷2013 the whole 9 yards. I was told „The delivery person made a mistake, that we would not be able to get a new one by that time, he meant Saturday 9/​26/​2013“ I then said I would like my delivery paid for this is ridiculous“ I was told „Ok. ok. we can do that I’m sorry for this misunderstanding“.
So now I’m thinking. ok at least these guys are willing to discount me.
Well Saturday 9÷26÷2013 came. and went No call no email no text… so this time I decided to call that Saturday. I spoke with Dante (warehouse manager) I was pretty pissed I explained I wanted my money back, to hell with the delivery charges. I was pretty irate… I was told „You would have to speak with a sales person or manager.“ I told him ‘Good idea, put one on the line now. „I was told „Let me make a call and I’ll call you back, I’m going to get in touch with the manager“.
So… about an hour goes by the calls me back and states there is no manager or sales person there he’s the only one. he explained the sofa was delivered late from the manufacturer and they are now going through inspection to make sure there are no problems. I was then told it would be delivered Tuesday 10/​1/​2013“ so up until this point I’d been pretty passive. well I then caught Dante in a lie. „I said so you are open till 7 right“ his answer was yes. yes… we are open till 7pm» So I said «Well if you are the only person there and you are as you said just a warehouse manager, how would you be able to help customers. so you mean to tell me there is no Sales person on the floor nor a manager in case there are some issues? he stuttered and said. umm so is «Tuesday good for you ?’ I said «No you didn’t answer my question. if you are open till seven who is going to look after the store and who is going to take care of customers coming it. ?» I was told no one will be available till Monday.
So I called Monday and spoke with … (don’t know, don’t care) and was told in short. the delivery would be better suited for Wednesday, I was told I wouldn’t get my money back, but he can promise Wednesday 10÷2÷2013, I was also told that they would still honor paying for delivery, for the screw up.
it was delivered but I still had to pay delivery.

This company has the best selection and prices in Los Angeles! I recently moved and found that my old couch did not fit in my new place. Initially I was bummed, but it gave me the opportunity to change up my style. I was introduced to Riq and Suzi at Evique RM and they took awesome care of me. We spent time going through their collection, and they helped me decide on style, color, and material. I was so surprised to see their prices for such unbelievably nice furniture. We are talking beautfiul, boutique-​esque style for moderate prices. And they also helped me with shipping. I’ve since gone back to buy a new rug, and I’m looking at mirrors for my wall. I’ve been telling my co-​workers and friends about ‘em, and I literally keep finding myself on their website looking at new ideas. I highly recommend Evique RM for any furniture or design needs you may have. They have stepped up my confidence when it comes to hosting gatherings or having guests over. Do yourself a favor and drop in.

TEN THUMBS DOWN!!! STAY AWAY FROM THIS PLACE!!!
I can’t believe there’s one person give 5 stars for this horrible place. My experince was the same with 6 other people times 10 times worst!!!
We have to get together and filed a law suit against this place. I AM WARNING YOU PEOPLE, STAY AWAY FROM THEM. RIQ and SUZIE ARE LIARS, IMMORAL, RUDE AND MANY MORE THAT I CAN’T DESCRIBE. I WISH I READ THE REVIEWS BEFORE. THEY ARE STUPID, ARROGANT AND DONT HAVE MANNERS. I got sick just dealing with them. They will tell you they will delivery the furniture tomorrow, next week, oh tomorrow and another two weeks. Finally when the furniture delivered still missing some parts. and that’s 6 weeks after purchased up till now still unresolved. Be very careful with these snakes, once they have your money/​charge your credit cards, they think they have the right to dissappear and leave you hanging and waiting. I HOPE THIS STORE WILL GO BANKRUPT SOON!!!

I can’t imagine a bigger headache. What you don’t pay in price you pay in life energy.

I’ll tell you, I’m glad I didn’t read the reviews before I purchased from Riq. I went to his website, stopped by the store, loved a couch and went through the rest of the purchase process over email with Riq. After spending many months searching for a great vintage sectional it was just too hard to find something in good condition so I decided to design my own with Riq. The vintage shape of sofa I wanted was on sale with no up-​charge for a huge fabric upgrade. All in all I got a gorgeous, comfy, brand new but vintage-​esq sectional sofa that I was able to personally design for half of the price it would have cost me at other places I checked out. Delivery was about an hour late but that’s to be expected anywhere. And the delivery man called to let me know he would be late. Upon arrival Riq called personally to see how I liked the finished product and I cannot say enough good things. As I mentioned, the purchase was all done over email after my initial visit to the store, and Riq was always speedy to respond and right on top of things.
After I read these reviews (which was after my purchase but before delivery) I was scared of what I had gotten myself into. Turns out what I got myself into was a stunning sectional for half the price. I’m glad I went with my gut. I don’t know what these other people experienced but perhaps they have stepped up their game since. A+!

I wish I would’ve Unilocal’d this place prior to going here.
Let’s just put it this way, Evique RM should be so happy that they’re getting 1 star from every review because this place clearly deserves none.
I just moved down to Los Angeles from San Francisco and decided to buy all new furniture. After going to many furniture shops, we decided we wanted to get a white leather sectional sofa called the T35. On Wednesday, we went to LA Furniture and they had one in stock but couldn’t deliver it until Monday. We had friends and family coming over so we wanted it by Friday, Saturday at the latest. We decided to look around a little more and found Evique RM. Rick told us they had one in stock but not on the floor for us to view since it was such a little shop. We were pleased when he agreed to have it delivered by Saturday, possibly Friday. Although they were charging us 10% more than LA Furniture, we thought it’d be worth the extra money to have the exact sofa we wanted delivered in time for our guests (especially because we didn’t have any other furniture in our home) and we also like buying from local boutique shops instead of big businesses. We paid on the spot. Friday rolls around and I wake up to clean the house, anticipating that the sofa would be delivered. No calls from rick. No sofa. We finally get a hold of him that night and he assures us that it will be delivered by Saturday. Fine… That allowed us to unpack and clean our house up a little more. So Saturday rolls around and we are anticipating that our sofa be delivered. Saturday afternoon. Nothing. Saturday Evening. nothing. so we call him. no answer. Later that evening, after a few more phone calls, we are able to get a hold of him. At this point, he tells us that he can’t get a hold of the delivery company and that they will just contact us and to deal with them. We wait around and guess what? No phone calls. Sunday rolls around. No phone calls. At this point, we’re very upset. We call Rick back and he gives us more excuses. He tells us that it will be delivered by Monday. Our guests have already come and gone so whatever. Monday rolls around and no phone calls. We call Rick up again to find out that their STORES CLOSED ON MONDAYS!!! Why would he tell us that it will be delivered if their store is closed Monday? I’m sure he knows what day he closes the shop. We leave a long voicemail regarding business ethics and the fact that we could’ve purchased the same sofa from LA Furniture for 10% less AND have it delivered by Monday. Later that evening he calls us back and tells us that he told us Tuesday ALL ALONG! If he really did tell us Tuesday, I definitely would’ve asked, «Why not Monday?» and that is when he would have told me «Because we close on Monday.» BUT NOPE!!!
BUT CHECK THIS OUT!!!
So FINALLY on Tuesday, we get a phone call from the delivery company and 2 men deliver the sofa. But, one of the delivery men looks really familiar. He looks like a younger version of Rick. So I ask him, «Are you and Rick brothers?» He tells us «Yes». So i’m thinking… «COME ON RICK, YOU CAN“T GET A HOLD OF YOUR OWN BROTHER and his FRIEND?»
Oh my goodness. I honestly don’t know how they stay in business. Rick is honestly a liar and a pile. There is a reason why every review talks about the same experience.

Fraud!!! Delivered different merchandise, picked up and promised refund, they never did!!! Had to go to court, won the court case and they still will not refund me!!! Bow I need to go to collections!!! They are nit even worth the star I had to click.

Here are the policies of EviqueRM;
1. EviqueRM is a charity organization which makes a huge favor for of all its customers. Money paid in advance is generally for basic costs if not a big loss for EviqueRM. Customers shall appreciate that.
2. Each customer shall go to EviqueRM’s fabric storage and measure if there is enough fabric for all of their orders. The customers are responsible to get the extra fabric in case there is shortage.
3. Customers shall arrange their time for EviqueRM’s weekly delivery schedule and wait home whole time. The customers who are not lucky to get their deliveries that week shall wait for the next week.
4. EviqueRM has no responsibility to inform the customers and/​or to return their calls.
5. Customers who call more than once a week will be charged with harassment. There is no exception on this policy. see policy #4.
6. EviqueRM’s owner and employee’s personal matters might affect product completion and delivery.
7. EviqueRM reserves all the rights to use f… words towards its customers. Customers shall come to their senses immediately.
8. EviqueRM is not just a furniture charity organization but also a non-​profit social institution that takes the responsibility to help their customers to grow up when necessary.

I was a bit nervous to buy furniture here after reading the bad reviews on Unilocal but I was pleasantly surprised when Riq (salesperson) was SO patient while I spent hours deciding on the furniture at the store. Not only that, he let me cancel what I originally ordered and waived the restocking fee when I decided to change my order a couple days before delivery. My furniture came just a few days after I ordered it so I didn’t have to wait long. Overall I had a great experience at Evique Rm and definitely recommend them. Thank you Riq!

I had the worst experience with this place. The customer service was insanely bad. If they say 2 weeks for delivery they mean 6 weeks, no updates, no phone calls, no call backs, no nothing. You have to stay on them constantly just to get what you ordered. I’m happy with what i got thus far, but jesus christ, they have no idea how to operate a business. Just horrible. DO NOT BUY FROM HERE!!!

First off, if Unilocal allowed me to give 0 stars I would — consider the 1 star I gave as forced charity.
While I could easily bore you with a 2,500 word dissertation on the crappiness of Evique RM, I will spare you the pain and be as terse as possible.
We went into this little store on June 26, and dealt with a really nice saleswoman who told us all about the store’s owner, who designed his own furniture. We were in the market for a chaise sectional, and my wife really liked their floor model. After about 45 minutes in the store, we decided to buy the couch, and I plunked down my Amex.
We were told that we would get an email later that day from them, including photos of the 3 sofa legs we could choose from, in additional to a quote for delivery. We were told it would be 10 business days until delivery.
A week later, we still hadn’t heard from them. We would call/​email the store, and wait 2 days for a reply, which usually was «We’re still trying to get photos of the legs.»
9 business days after we placed our order, I was finally told they didn’t have photos of the feet. Huh? You gotta be kidding me. I told them without them, I couldn’t pick, and therefore I wouldn’t take the sofa. The owner, Riq, told me I was being dramatic and I had no reason to be upset, since my couch wasn’t late. According to Riq, a bag of dogsh*t in the shape of a sofa would be acceptable, as long as it was delivered on time. Finally, after almost an hour of arguing on the phone, they sent pictures of the legs, and I chose.
Speaking of late delivery, we were told it would be delivered on the 11^th business day (Tuesday), which was very reasonable. They even waived half the delivery charge after the leg debacle. That day, we got a call that they couldn’t deliver the couch. They rescheduled for Thursday (day #13). Of course that didn’t happen, because the «delivery truck broke down.» Delivery was rescheduled for Monday (day #15).
After all this insane drama, we just wanted our couch. The truck pulled up at our house on Monday with the couch («only» 2 hours late — the driver said he wasn’t told about the delivery until 30 minutes before the time Evique scheduled with us). It was pretty obvious right away that the couch was wrong — we had order a left-​facing couch (chaise on the left) and this couch was right-​facing. Mirror image of what it was supposed to be.
I immediately called Riq’s cell phone… no answer. I told the driver I couldn’t accept delivery because the product was wrong. I sent Riq a very detailed email a little while later, explaining everything, asking for a credit back to my Amex, and saying firmly that I didn’t want a replacement couch. No reply.
Two days later, I finally got Riq on the phone, and he said they were «rush ordering a replacement.» I said, WHOA, I emailed you 36 hours ago saying I didn’t want a replacement, please refund my card. He refused, and told me to take it up with Amex if I didn’t like it.
LOOOOONG story short — this is probably the worst-​run business in LA. Just light your money on fire before you shop here.