FedEx Ship Center

had a few packages to return from Christmas. As I walked in, the guy working there told us not to be shy and to make ourselves at home, lol. Customer service here was outstanding, I even noticed the way they dealt with other customers or mail men walking in. This is definitely my go-​to spot for Fed Ex now

I’ve had to come to this particular FedEx location twice because they accept computer battery packages while others didn’t. Both times i entered the facility thinking nothing of it and yet, both times I left thinking only positive thoughts. One employee in particular, her name is Cheryl, was just such a ball of happiness. She greeted everyone with such joy and kindness, and she had a cute and festive purple (FedEx color) ribbon on her hair, that just interacting with her for a few minutes brightened my day. This is New Years Eve too.

Avoid coming here at ALL costs. I have been waiting almost an hour while they look for my package. I just asked how much longer it would be and got yelled at by the rudest asshole. Not to mention there are 7 other people here that have been waiting just as long if not longer. Worse than the DMV!!!

I wish I could give this place a zero star. They have HORRIBLE customer service and no organization! To be fair, I did visit here the day the iPhone 6s came out… The place was packed with people picking up their new phones and I did hear an everyday customer mention that this service center is not normally packed like it was on that day. But regardless, that is no excuse for poor customer service.
When I arrived at the FedEx ship center there was a line clearly marked for pick ups. I waited behind the line of people and (after not moving for 15 minutes) I asked the person in front of me if I was in the right line. Apparently there wasn’t any pick up line! The girl told me to keep an eye out for «a bald guy» and to just give him my slip whenever I saw him. That would have been nice to know 15 minutes ago! Really surprised that FedEx didn’t think to put a hand written sign up to «check in with the bald guy» instead of letting people waste their time in lines they didn’t plan on tending to.
Anyway, another 10 minutes go by and the bald guy finally appears from the back. I hand over my slip and ask how long the wait is. «30 min.» No problem.
Almost an hour goes by and I see people who came in after me getting their packages. I notice why this is happening…
The bald guy collects slips (in no particular order) every 30 min or so. The slips are taken in the back and packages are brought out (again, in no particular order) and are placed in a big pile. There are only 2 people at the counter helping people (and at one point 1 of the 2 people disappear for about 45 min). Since packages are being brought out faster than the counter people can get to them, the earlier packages are getting buried at the bottom of the pile and people who were waiting the least amount of time are getting helped first.
When I noticed this, I walked up to the counter and calmly told the guy that I could see my package at the bottom of the pile (as I point directly at it) and I had been waiting an hour and a half compared to the 2 people who just walked out the door in under 30 minutes. The guy at the counter told me I needed to «calm down» and they would get to me whenever my package got pulled.
REALLY?!
Waiting at that FedEx center cost me 2 hours of my life I wish I could have back. If not for the fact that I was headed out of town that night and my package required signature, I would have never gone there.
So now here I am, Unilocaling about it. Avoid this place like the plague unless absolutely necessary!

Very polite, very helpful, and very fast. Was very happy to have shipped my package here in time for the holidays thanks to the help from the staff.

Came to pick up a package. Parking lot is big, staff were friendly, it took a long time to get my package and there were only 2 people ahead of me. They had two registers open but I guess the process just takes a while??? It seemed longer than the post office.

This review is less a comment about the FedEx service as a whole (which I’ve never had issues with) but for this service center in particular.
I’ve been to this FedEx center twice, once to pick up something that needed a signature for delivery and once to send a package.
I’ve been struck at how positive the employees here are. They are actually happy, friendly, and have both times gone above and beyond the normal customer service that I would expect from someone working a thankless job. I watched people come in and drop off packages while the employees called them by their first names and received them with genuine warmth. It was like the Cheers bar of FedEx Shipping Centers.

We paid overnight shipping for a package and it was supposed to be delivered today by 10:30am. The lazy driver didn’t even care to drive in and the tracking was updated just minutes before the delivery deadline that he can’t get an adult signature! What a liar!!! We was home waiting the whole morning and we really need this package before we fly out tomorrow morning 8am. People pay for overnight delivery for a reason!!! These people need to understand this simple logic!!! So after calling FedEx many times, customer service ppl kept sending the driver a note that he needed to try the delivery one more time, by 1:30! Guess what, the driver dint even care and didn’t show up! We called FedEx again at 3:30 and the lady on the phone told us that the driver can’t do a third delivery and we had to drive to a pick up location after 6 and the location closes at 7:30. People we live in LA, driving in rush hour is not fun and that is why we pay for courier for delivery! The lady at the pick up location (2000 San Fernadino) said to us: we are not far from your home address! Sure, 20 minutes non-​rush hour will mean 40+ driving at 6pm and people don’t just sit at home and drive to pick up the package which they paid delivery fee for! I always chose fedex over others but this time we are really disappointed!!!

This is the address on my slip which was outside our secured apartment (the one that has a clearly displayed call box and # for the on-​site manager so that if they do not have a key they can always get in) so this is why my review is for this location.
I have to now NOT purchase from businesses that use Fedex and encourage them not to use Fedex because it’s such a pain to receive packages from them. I don’t know who specifically is responsible for our LA apartment but they do not write ANY thing on the slip EXCEPT the unit # (not even our names). None of the form is filled out so there is actually no explanation of the next steps for me. This happens to all packages in the unit even though we have an on-​site manager who every other delivery service has figured out by now that they need to use the box to call and leave it. Mine does not require a signature or me to be present, nor has anything we’ve ever had delivered to our apartment.
The best part? I’M ALWAYS HOME! I work from home so it’s pretty obvious no attempts are EVER made to get in the building. Apparently I have to sit on the stoop on a 24-​hour watch and chase down the driver as if he is the ice cream man or something?!
I see a few slips every week like this so I can only assume that the rest of our complex is peeved as well. But they likely have cars and I don’t, so now I don’t even know how I’m going to pick my package up. Hence why I had it DELIVERED.

I am so mad i have to drive down here 16 miles to pick up a package when i gave specific instructions to call me because the gate is closed. I had 2 packages delivered in the same day from fedex. I called again to tell them to call me. The first guy called and i came right out the second guy didnt and i was there waiting for my perishables all day so. Whats so hard in doing ur job. He put the notice in the gate… do i live at the damn gate? But wait theres more… why r my packages on two different trucks… the driver and fedex both get donkey of the day.

Twice, this shipping center claimed to attempt a «pick up» at my house, but no door tag was left, nor was my package picked up (still sitting outside my door). The contents are perishable, so they are literally costing me a lot of money right now. I don’t know what to do. There is no way to contact them directly and the 1 – 800 number keeps disconnecting, but several times they have tried reaching out to this shipping center and there is never an answer (even during business hours). It’s all a huge mess.

The worst service experience ever. Did not get any notice for my package being sent. Did not receive any phone call as well. The only reason that I found out that I have package arrived is from a cold voice mail says my package is being send back this Friday (I got the voice mail on Wednesday) I called customer service line and the operator talked to me like flight on the street. I was so shocked by this kind of service that high cost shipping provided. I called again to make sure that if I can pick my package up later. The other operator told me different story. I’m so confused now. Chose ups or usps if you can, it’s not worth it.

This was such an easy experience! I walked right in, no one in line, and the lady that helped me was as nice and friendly as could be!
Any shipping needs I have in the future will definitely be done here :-)

It’s god dam idiotic that I have to drive 12miles down here to pick up a package that should be left at my door! Fed ex deserves to go out of business. I’ll never choose them over a company that drops at my door! Idiots! Eating my time, gas, and money. Killing the environment driving back and forth for no reason.

The drivers at this location are awful. They record that they «attempt to deliver» but do not leave a door notice until the last attempt and by the time i get it the package has shipped back. This has not happened once, but several times. Could it be that the long flight of stairs to get to the mailbox area is too much? Whatever the reason — it’s your job to deliver properly and I am paying for the shipping. I will never use this FedEx office to ship from and will not consider receiving from any company that uses Fed Ex.

Not using fedex anymore. Take a look at the fine print. If you’re paying extra for insurance, just don’t do it. They won’t cover any damage if it’s not professionally packaged. That’s right, so save your money and hope for the best.
I’ve written a letter on
and suggest those of you who have been wronged by this company follow and do the same. They have to realize they are not the only shipping company in town.

Never had an issue with picking up a package here. When the door tag says the time they are really back here by that time. Service was a bit slow though but otherwise have been happy each time I’ve been here.
It is kind of out of the way though if you don’t live here. Luckily it is usually on the way for me either going to work or coming home. I can’t imagine if I didn’t and have to drive to this area of LA just to pick up a package.

Let’s make one thing clear; FedEx in whole get a 3/​5, the shipping gets a ²⁄₅ while customer service gets ⁵⁄₅. Since I’m reviewing this specific office, they do deserve their 4.
Were having some problems receiving a package and the note left unclear directions, and the package should already have been delivered two days ago. Called customer support and they were very helpful, directed me to this office. Arriving, the employees there where too very helpful. The package (which was promised to have arrived to the office an hour prior to me getting there) had missed being scanned, but the employee tracked the delivery route and came to the conclusion that the package should be there even though the index said it wasn’t, and managed to find it for me within minutes. An unfortunate miss to scan the package, hence the 4/​5, but wow I did like their employees.

This is the place to pick up your package if you don’t want your package stolen from you, or have a package that FedEx requires a signature and you’re never home (which was me three door tags later). X_​x
Location is not too difficult to get to, it’s close by the 2 and 110 freeway. It’s pretty easy to pass by the building even with a GPS, so pay attention as you get closer. The building is hidden behind some shrubbery and so you only see small white FedEx sign from the street.
The employee working the counter was very friendly and informative. He even greeted me with a smile and asked how my day was, which was opposite from what I’ve came across in some post offices. The employee explained to the person before me that shipping items abroad varies. It could be cheaper by $ 10 if you come in on a weekday instead of a weekend, since there are more flight options and won’t be stuck taking priority. He also gave advice to ship items in a smaller box, you should fit your items in the smallest box possible because the price is affected not only by weight but by it’s dimensions.
TIP: If your too busy with your life and you have someone living at the same address with same last name on their ID you can send them to sign for/​pick up your package instead!

I don’t think I’ve ever been positively and emotionally impacted during the course of trying to ship something.
The guy who works behind the counter consistently overwhelms me with kindness and fun tips that will save me money shipping!
It’s great interacting with someone who cares deeply about their job and customer satisfaction!
He made my day much better!