First Class Auto Craft

This is the second time I have gotten my car fixed here. They are absolutely the best body shop I have been to in LA! The first accident was in my old hyundai genesis, it was almost totalled in a 3 car accident. When I got it back, it looked and ran literally brand new. This time it was a minor fender bender, on my new Cadillac CTS. Even though this was a minor accident, they restored it perfectly once again. They always provide a free full car detail when you receive the car back.
In both cases, the other driver was liable. 1^st craft worked with the insurance companies, to make sure I was 100% covered and didn’t have to pay a cent out of pocket. And when the insurance company may have questions or gives you a hard time (like they did on this last case), they will fight for you and defend your case and need for repairs and parts.
This is an honest, excellent service body shop. All staff are friendly and helpful. They will always keep you updated on the progress of your repair. What is also nice is they have a rent a car partner, so that it’s a one stop place. I didn’t have to go anywhere else to get a rental, the car was there at the shop. They will work to get a rental you like within your coverage too.
I will always get my car repaired here, and recommend to everyone I know!
Ask for Evan! He was awesome and did more than I could ask for. He will go the extra mile and do all in his power to make sure the repair is 1^st class!

This place is a joke. My car was taken in at the end of November. The first few days I was updated on my car then everything just stopped. I contacting them multiple times via phone and email and received nothing. I was out of town at the time so I couldn’t even go to check on it for myself. After a month of being unanswered, I finally receive a call and email from a guy named Even. He proceeds to tell me that person who communicated with me in the beginning was fired and he’d be taking over. Then he tells me the status of my vehicle. «It hasn’t been assembled yet.» After a month. A month. Apparently, they needed other parts and hadn’t ordered them.
At this point I was pissed. He tells me that my car should be fixed by the time I get in town. With was the 8^th. I’m in town, it’s not ready. A week passes, it’s not ready. Another weeks passes, and it’s close to being finished. When it’s finally done they then tell me my insurance hasn’t paid them. They waited a month and three weeks later to tell me this!
I contacted my insurance company and they informed me that they had dropped the check in the mail to them but had also screenshot it and emailed it to the shop because they said it was enough to verify that the check would be coming to them. The shop lied. It wasn’t enough and they refused to release my car.
The check final gets to them and I go to pick up my car. Shit you not, the windows are scratched up. After almost two months, you expect your car to be in perfect condition. I brought this to their attention and Even told me that they would take for responsibility and replace the glass free of charge. A few days later I received a call from the manager and he tells me that my insurance company refuses to pay for new glass. I stopped him at that moment and told him exactly what Even had told me. He then tells me that he shouldn’t have said that. I told him that it wasn’t my insurance company’s issue to handle and Even shouldn’t have said he’d cover it if you really wouldn’t. The manager then gets frustrated and says that it costs them over $ 600 dollars to replace the glass. So, in response I asked for my $ 500 deductible back. He said he’d talk to the owner and get back to me.
I figured that if it costs them so much money to fixed the damage… then lose less money returning what I have paid, ya know.
This conversation was with the manager last week. He has yet to return my call. I’ve left a voicemail recently, which has also gone unanswered.
This has been a total nightmare. Do NOT bring your vehicle here.

Brought my truck here for repairs and they did a great job! Thanks Even for all of your help!

Came in with a minor problem. Evan was very helpful and gave me a reasonable price right off the bat. I usually prepare myself to barter when I go to an auto shop. Not only did I not barter, but I felt inclined to write a review!
Ask for Evan. Cool dude.

I wasn’t fully satisfied. One of The exterior parts they replaced was broken after 2 days. Went back to get it fixed, 3 weeks later, it breaks again. Horrible.

I must say that I’m very very disappointed with this business and the service offered by the manager Adolfo. I had my 2005 Prius in the shop and had my trunk shade and a brand new pair of adidas shoes in my trunk STOLEN.
After bringing this to the attention of the manager, he assured me that it would be replaced — (i even emailed the photo/​receipt of the items that i took when it was dropped off there by the tow truck company). Then, after almost a month and a half of getting no returned phone calls i was told «sorry we are not going to replace anything for you».
PLEASE DO NOT HAVE YOUR AUTO REPAIRED BY THIS BUSINESS.
As a business owner myself, i pride myself on the integrity of service and being honest with my customers. It’s business like this that give auto repair shops a bad name. I know there are some very honest, very reliable auto repair and body shops out there (Shige’s in Gardena is a prime example) — but unfortunately First Class Auto Craft is not one of them.
It’s a shame, but it’s the truth.

Joe has been amazing to work with and talk to. Great customer service given the stressful situation as my car was wrecked in an accident. Highly recommend taking your car here and working with them.

Called they said they were preferred by my insurance. they were not.
Found the whole thing very dodgy. They have changed their name several times regarding complaints.

I’ve been bringing my cars here for the last Five years and will continue to do so! From my fist car that I desperately needed NOT to be totaled to my baby, a 2015 Challenger RT which someone decided to kick two hug dents into I have been completely satisfied by their work, I got a sneak peak at my car today which was under going its final finishing clear coat, it looks almost better than when I bought it! It looks flawless and that is with having to cut out the rear quarter panel to replace it, ask for Adolfo when you go in. He is professional, takes time to answer questions with no B, S and delivers as promised!!!

I took my car in to get repaired. The bolt that was
installed came loose. So although this had
occurred, I am going to give First Class Auto Craft
5 stars because they gladly fixed it without any
hassle. Yes it had a warranty however a lot of
places will try and dodge you on fixing any issues
that were not handled the first time around.
Not this place! Adolfo Huerta was friendly and values
his customers! I came in, sat on their comfortable
couch in the waiting room and relaxed in the AC while
they handled their business!
When my car was fixed, Adolfo walked me out to my
car and also offered me a car wash and wax. I will be
going there this weekend for that since I had to go
back to work.
I will continue to bring my business their way and I
recommend that you bring your car in. Ask for
Adolfo and all else will fall into place nicely I
am sure! =)

I got rear ended at the end of July and this was the first time I was ever in an accident. The tow truck that came for my car recommend this place to me so I went. Once I got there, Evan came over to take care of my car and everything. He helped me through the claim process and was adamant that he would help me get my car fixed to how it was. To make the story short, the insurance company was trying to give me old parts and Evan made sure he got unsalvaged parts because my car is a 2013. He was very patient and was there every step of the way with me. I fully recommend the place but most of all Evan for the amazing job he did on my car. I would go back but would deal with Evan he is great as his job and has excellent customer service!

i dont know how great this body shop is in fixing cars but they sure is very good at adding fees and making it hard for my insurance to get my car back. i had to pay almost $ 600.00 out of my own pocket for my own car to settle everything.
rediculous fees such as $ 250.00 — admin fee just to get the car in. $ 100.00 per day storage fee. and $ 150.00 to tow my car to their storage/​garage area which is right accross from their shop… how did i know… coz i have gps installed in my car. (they claimed that their storage/​garage is few blocks away)
people can be such a crook when they are money hungry.
this is my first and last time coming to this place. as a very unsatisfied consumer, i write this review.

I have to say that I’m extremely satisfied with the work that was done to my car and the price was affordable. I will definitely come back to them when I need my car fixed. Thank you guys so much!

Two month for a front bumper, tire and axel repair, every week I was told the same thing, next week it will be ready. After the fact I was told I could have gotten a loaner car, after! All these fake reviews must be family and friends, notice how there are only two kinds of reviews 1 or 5 stars!!!

Still a fan of this place. I brought my car back to them to get paint work done and they kicked a$$ on it. It looks brand new. They got rid of the scratches that had crept up on me from the idiots in the parking lot at Ralphs and they got rid of a TON of water spots that had been baked into the hood and roof of the car. It looked noticeably apparent before, even after multiple waxes and washes etc. I decided to bring it into these guys and they really made it shine. Looks good as new after such a high end detail!
~Chris

I highly recommend First class Auto Craft, they are hands down the best! Its always scary when you get into a car accident luckily First Class Auto gave me that warm fuzzy feeling when I took my Audi S5 in for repair. I had the pleasure of working with Johhny, and he was fantastic! He was so helpful and gave the best customer service. All the guys and staff at First class are very friendly and accommodating. My car came back looking AMAZING! They even did an awesome detail job when I picked it up. I am so pleased with their service, I will definitely recommend First Class Auto Craft to all of my friends and family. Call and ask for Johnny!
Thank You First Class!

Wish I could give ZERO! Please BEWARE this shop is fraudulent. I got in an accident and a tow truck driver showed up. He said Ford Roadside dispatched him and my car was unsafe to drive. I never got a warning via My Sync and Ford roadside has NO RECORD of any such report.
I asked tow truck driver to take my car to Cooks Auto in Pasadena, where all other work in our family’s cars have been done. I was told that the Ford dispatcher needed to speak to me. The «Ford dispatcher» said I had to take the car to an authorized Ford Auto body repair shop which Cook’s wasn’t. So if I had my car repaired there it would void out my warranty on my 2014 Fusion. Being shook up from the accident I agreed and was taken to this place.
The people were nice enough and signs everywhere hailed them as authorized Ford repair shop. In fact they have no such certification. They made me sign an agreement to pay for storage if I decide to MOVE my car. Well Ya they would need that as it happens in a regular basis there.
Do not go here or allowed yourself to be towed here. Total scam!!!

I will be singing their praises forever.
I had never been in a big accident before, so I didn’t know what to expect. But everyone was super nice, especially Johnny who walked me through the whole thing. He updated me whenever necessary, and invited me to come check up on the car during the repair process. He was just beyond friendly, and hooked me up with a loaner car until my car was completely ready, which was a life saver.
My car also had some dents and scratches from before the accident, and they took care of all that for me to so the car would look perfect. And it does, like brand new. I could stare at it forever.

I’m another person that got taken by the combination of a shady tow truck driver and a shady auto repair shop.
1^st Class Auto Craft isn’t that shop. They were the shop to which I had my car towed.
My car had major damage and the repair took a long time (4 months!), but during that time, I was informed of what was going on and the delays that backordered parts were causing. During this time I had a lot if issues with the insurance company of the car that hit me.
I finally got my car back and within a few days, it overheated and died on me. I called the manager, Johnny Curi and he immediately arranged to have the car picked up at my residence and brought back to look at.
Fortunately it was just a bad o-​ring and my car was returned for free that evening.
The previous (scam) body shop where I had the vehicle for about 4 hours before it being towed to 1^st Class nailed 1^st class with $ 1,700 tow charges of which they wanted me to pay. After talking with Johnny and showing him information of how the insurance company was not paying the proper charges for my rental vehicle, Johnny made it right by canceling the amount claimed due and even offered to help recover the unpaid charges from the insurance company by providing me with any materials or assistance that I may need.
Oftentimes companies and clients have issues. Problems always arise. It’s how a company deals with those problems that defines the experience for the client.
1^st Class dealt with my problems in a 1^st class manner. I’d totally recommend them to a friend. Thanks to Johnny and Alex for a great customer experience.

Everything about this transaction was pleasant. I had updates from Alex which was nice since my insurance company only called once and when my insurance delayed the approval of the repairs, Johnny picked up the cost of the rental car.
I went to pick up the car last night but the battery was dead so they picked up and installed a new one on their dime and had it ready for me this morning.