First Security Safe Co

Wonderful service, kind, professional. They have all the keys possible, went to other three places before to make a duplicate of my mailbox, only in this place they have it.

Im very happy in every dimension. Bahram took the time to educate me on options, etc. I later did some research and found his advise sound without overselling. The process was great, delivery excellent and i love the quality of the new safe. I’d highly recommend 1^st Security.

I needed a magnetic key holder so I was passing by and walked in. Not one of the ⁴⁄₅ staff said a single word to me. I believe that when ANY potential customer steps food in your place of business they should be greeted. A simple hello. Can I help you find something? For those speaking with customers, they can say I’ll help you shortly’. I looked around, they did not have what I needed. I walked out with still no word or acknowledgement. Guys, just because I don’t look like I’m buying an expensive safe does not mean you can’t greet me. When I own a business and need locks, safes etc, I will NOT give my money to this establishment.

Excellent and Effective Service, Excellent Customer Service, Five «5» Star Efficiency!!! Obviously I am pleased with their service. I actually found this business by doing a search on the internet for places close to where I needed the service and found the reviews on Unilocal to be very helpful. The comments are correct folks. These guys are that good! My service technician was Baram. He spoke with me briefly over the phone (so that I could describe the service I needed). He came out within 45 minutes, before the hour he time he said he would arrive. He completed his work in less than 30 minutes. He quoted me one price over the phone, offered me a $ 5 discount without me having to ask (appreciated in this tough economy). Although later he found out he needed to do more work than he anticipated, he completed the additional work and did not charge me any additional dollars. He left for his next appointment by simply handing me an invoice in which I called in to pay with a credit card over the phone. No fuss, no pressure, all smiles and very kind. When I called in to pay my invoice, the rep that answered the phone, Alex, was very professional and kind. It took less than 10 minutes and the payment was done. I thought they were going to try to sell me a safe or something, but I quickly realized they didn’t need to sell their business because their business sells itself. I will be a returning customer and do not need to search elsewhere for similar service. This is the ONE STOP SAFE SHOP (you can use that 1^st Security if you like :-)).

Fabulous company! From the in store sales person to the delivery and installation personnel. We could not have hoped for better service. The delivery personnel knew exactly what to do to fit the safe securely into its place. Would definitely recommend this company to anyone wanting an in home fireproof security safe.

Don’t buy a safe on Amazon or eBay or Costco. Go to these guys. They know their product. Delivery and installation made it a breeze. Thank you for an amazing safe.

We went into 1^st Security several times before actually purchasing a safe for our business. The associates were extremely helpful, and patient. There was no pressure to purchase, and it took me a few months before I figured out what I wanted. There were several options for my budget, and their exchange policy is great. The delivery guys were fast and professional, too. The whole experience was wonderful, and I would recommend this company to anyone in Los Angeles looking for a safe.

Opened an office a on Spring St just a few blocks away and was in need of a safe to keep HR documents secure. Shopped Staples and Costco, low prices but poorly reviewed products, and with shipping rolled in the prices weren’t so cheap anymore. Decided to go local and discovered First Security was so close. Taha helped me choose just the right safe for my purposes and arranged for next-​day delivery to my office. The delivery guys were very helpful and courteous as I learned how to use the safe. Highly recommended.

I walked in with a pretty good sense of what I wanted. Taha Khorram helped me find exactly the right thing and within a few days I had my new safe! Highly recommend this company, definitely worth the drive to downtown.

My boyfriend and I just purchased a new safe from here and we could not be more pleased! We were able to get a great deal on the safe and free delivery as well. The customer service was awesome! I will definitely be utilizing 1^st Security Safe Company in the future.

I was looking to replace an old not particularly secure safe that I installed years ago and wandered into the First Security Safe Co in downtown LA. They have a great display of an incredible number of safe options — both in size and in level of security. Their VP (Taha Khorram, MBA) offered to answer any questions — and was extremely helpful and knowledgeable. He also cleared up a number of misconceptions that I had. I purchased a safe and opted for their professional installation (to not make the same mistake twice — doing it myself!). Fernando Diaz (a licensed locksmith) and a helper was their installer and was very courteous and did a nice job and patiently explained the operation of the safe and the various security options. I am very pleased and recommend that anyone with questions or security needs contact Taha directly. There is no sales pressure whatsoever — and outstanding customer service.

1^st. Security Safe Co. one word AMAZING. Customer service was more than I expected. Hamid, was professional, quick and very helpful. Tina kept us updated. I highly recommend them. I’d give them more stars but 5 was the limit !! First time customer, but now a forever customer. Thank you !!!

So heres my story of dealing with First Security, its kind of long so sorry but I wanted to cover the whole thing.
I had spent a few weeks researching what safe I needed to fit my very picky requirements, and once I had found it, I started looking for the best place to get it that would not overcharge me for the safe itself, and the delivery to my home. This was the part I had underestimated. Every store online that had the safe I wanted had it at a kick ass price but wanted $ 300+ for delivery, and when I say delivery I mean plain old curbside delivery. I did not realize that most online safe stores expect you to make your own arrangements to it the rest of the way. Finally I found a place online that was cheaper than any other, no tax as it was out of state, and had ‘free’ curbside delivery, so all I would have to do would be to find someone to get it from the curb to my apartment. And this is where First Security come into the story.
I called up and spoke to Tina, who was relatively new at the company but very friendly and helpful. We were discussing the cost of sending some of their guys to get the safe from the curb to the apartment when she asked me why I didn’t just buy the safe from them instead. I couldn’t think of a good reason why not, so we went over the specifics of the safe I wanted to see if they could come close to the price I had found online. Tina told me she would look into it and call me back with a price the following day as it was late in the afternoon and they were closing. And she did not disappoint, she called me back the very next morning with their price. Not only was there price cheaper than what I had found online, but it included all taxes and INSIDE delivery. Needless to say I was absolutely amazed and took the deal straight away. There was a little paper work back and forth and then the waiting period. It was going to be about 2 weeks for the safe to be built, as it was a custom order. Tina told me that once they receive a new safe, they usually hold it for a few days so that their technicians can check it for imperfections and issues, which was fine by me as I’d much rather them find any problems at their store than me find them once it is sat in my apartment.
The two weeks seemed to fly by and before I knew it Tina was calling again to schedule the delivery. We settled on a day and time, which thankfully was a 1.5 hour window, allowing me to minimize the time I had to take off work. Unfortunately my schedule changed and I had to move the date. Tina was more than helpful and did not make a fuss at all, which is very rare in my experience when dealing with smaller companies. Finally the day came for me to receive my safe. The delivery guys called me to let me know they were on the way and arrived within 30 minutes of the 1.5hrs window. Now this safe is very big and very heavy, but the two delivery guys managed to get it up to my apartment, and into the room I wanted it without leaving a mark on any of the walls, doorways or floors. The safe itself was in immaculate condition and they gave me a short tutorial on it operation and changing the factory default code to my own. They were very professional, polite, efficient and made the whole event very simple and painless.
Its now a couple of weeks since I received the safe and I’m still over the moon with it and the whole experience of making the purchase with First Security. I really would recommend them to anyone who is in the market for a safe, big or small. And if you call them, make sure you ask for Tina as she was the center of my whole purchase and is true a pleasure to work with. Thanks again First Security.

The customer service here is incredible. Our company couldn’t be more happy with the service and the products.
We first started out with a small safe, but as our company is currently growing we needed to upgrade to a larger safe. It was an easy switch, and the movers were very helpful and friendly. I highly recommend them to anyone!

Best Safe Company.

Very good safes. U get wht u pay for… the employees are very accommodating and wrk with u…

1. See Baram & no one else!
Tell him the good looking guy that bought the GODZILLA sized safe w/​french door opening SENT ya!
2. Got a great deal & drive a hard bargain.
3. Got everything you could need!!!

I got a great safe at a great price from these guys. Really easy going staff that worked with me on my budget and actually came back to the house a second time at no charge (even though I offered to pay?!) when I changed my mind on where I wanted to put the safe. Super nice people working there– I was happy with them and recommend giving them a try.

I bought a Bally’s Slot Machine without a key, and called the many locksmiths in downtown (many advertising on this site), to be told «Can’t be picked, only drilled. No other way. Will cost $ 150−200». I did some research and found a pick set, which none of the locksmiths I called had heard of or owned.
I tried one last time with 1ST SECURITY SAFE COMPANY, who were friendly and helpful on the phone. They told me they would try to pick it and to bring it by. In five minutes, they had the pick set in question out and HAD OPENED MY MACHINE! PS they charged me less than half of the other locksmiths, who would have ruined my machine.
These guys are a real lifesaver, and I would and will repeat! Thanks!

My company always sends me out here for all our key needs because its the closest location from the office. So I’m a regular here.
The pro: The customer service. They’re pretty nice people.
The con: They’re hella expensive. It will cost you between $ 4 to $ 8 for one copy depending on the type of key.
The business is also kind of shady. All their transactions are done by pen and paper. And depending on who makes your key, the guy will round up and incorrectly add up your total, making you pay more for the service.
Personally, I would never come here for any of their services, not worth it.