Freeway Insurance Services

Overall Great experience. I actually got amazing help at this location despise the current rating. Ms Joezette Castro made it really easy to see what options I had to select from and was really helpful. The part that surprised me was that she was the Assistant Manager. In my past experiences, Assistant Managers just dealt with complaints, but she did not hesitate to help me whatsoever.

I came here in hopes of getting a good insurance policy and not having to deal with calling insurance companies myself. I completely regret walking in to this place. I work in sales myself and I understand the job of these people is to close a sale, but this situation was ridiculous. After I denied their «offers» they would not return my drivers license to me so I could not leave. They kept trying to call their phone specialist to find other «deals» even after I told them I had to leave. I asked for my license back more than 3 times and they kept telling me to hold on while they worked something out. I was very frustrated at this point, but I was in no way rude. The original representative that was helping me then called another man who I assume was the manager or maybe a senior rep. He wrote down a quote of about 260 a month and i had to initially pay almost 1,000 dollars. Obviously he thought he would get all that out of me. I asked why I was being charged almost 700 dollars apart from the actually insurance payment. He said «they are fees for requesting the paperwork to be sent to the DMV and also you have an accident on your record.» I had a current report from my insurance company of my driving record where it clearly states that I was «not at fault» for the accident. He then said «well it’s the fee for all the paper work.»
C’mon are you kidding me? No way in hell is it that much to fax over paperwork to the dmv. I said «no» repeatedly and that I would be leaving and then he offered to break the amount up in three payments and that I could come back and pay the rest at a later time. I told him I was not concerned about being able to pay all that at once, it was the simple fact that I did not want to pay all that for an initial payment. 1000 is more than half of the 6 month policy they were offering me. He kept asking me what’s the problem you can pay it in payments? At this point I was extremely frustrated and I told him I did not care about payment options I was not going to pay 700 dollars in «fees».
I asked the girl for my id and she still went and called the insurance phone specialist ONCE AGAIN. I told her I did not want to talk to anyone anymore I just wanted my license back.
This place is so ridiculous and inconsiderate. DO NOT LET THEM STEAL YOUR MONEY! And don’t allow them to use their sneaky sales tactics fool you!

I needed insurance. Freeway was the place to go. I got a great that saved me a good amount of money. Juan was the guy that took care of me. He’s a great guy, extremely friendly, made the process quick and painless.

Don’t use them I’ve spent the last week on the phone with them as they hung up, transferred, ignored calls, etc. They are terrible I contacted them two weeks prior to my policy renewal date and was told all is good and I would finished as of ⁴⁄₂₉. Straight up lied to me my policy renewed and was informed that my request was never received. I went through doing this process two other times and finally received a copy of them stamping my submission but when I contacted them it was false again. I was charged and now When I call I need Jessica a broker agent to answer and all she does is hang up on me. Nothing was resolved and a week later still in this mess. I have also had to find a way around her and I can’t tell you how mad this has made me. The biggest mistake is to buy into their crap. Don’t do it!!! If I could I would give them a negative rating nothing good about these guys.

I walked in for a quote. And I understand the quote is based on my driving record. However the staff all seemed unmotivated and unoirganized. One girl was even picking her nails or cutting her cuticles. from her fingernails. The lady that gave us the quote didn’t seem to know what she was doing. She input our information in the computer and walked to another computer to do it again and give us the quote. Not happy with their customer service!

A freaking joke. I do not understand why businesses do not take business seriously and hire such dull employees. I switched bank card expired recently and was given a new card for replacement through my bank. Freeway insurance set me up on auto bill payments through that old card so ALL I HAD TO DO WAS UPDATE MY CARD THEY HAVE I FILE, that’s it. I tried doing it over the phone but was told i had to come in to a store. Irritating and definitely no convenient but regardless it had to be done, so i CALLED AHEAD to this store to make sure it could be done there and was told yes so i drove HALF AN HOUR there just for this nonsense. Upon arrival its a hole in the wall place dingy from top to bottom and unprofessional as all heck. The girl trying to help me seemed like she didn’t know a thing regarding the matter so after minutes of waiting she sends for a manager (why switching cards on file or at least taking a one time payment requires a manager is beyond me but whatever) the manager «ruby» i believe, then talks to her for more time. The girl returns to say sorry its difficult because it’s originally from the baldwin park office. THEN WHY TELL ME OVER THE PHONE IT COULD BE DONE AT YOUR STORE?!? So now im Angry still quiet and patiently waiting for the managers assistance til i notice both women are now just chit chatting with a different co-​worker and ruby is now taking phone calls. Excuse me but if youre helping ME youre helping ME and until youre done your focus should be on only ME. I understand phone calls customers as well but there is 3 of you chit chatting couldn’t the other 2 answer calls while the manager focused on finishing with me? Now im Angry and late for my date because something that should have taken 5 minutes because of how simple it is took closer to 25 with still no help. I stood up Walked out and got in my car at which point the girl ran and chased after me trying to vet me to come back. Well had you decided to focus instead of lolli-​gag i wouldnt have left and you wouldnt now have a bad review. Ive worked in customer service/​retail and around computer systems for 5+ years. I understand your a discount insurance office but try to atleast act professional.

Had Freeway Insurance years ago and choose to come back. Joezett definitely reminded me of the great customer service helpping me with everything. Thank you very much A+++

Went from paying 86+85 for 2 cars different insurance to only paying $ 112 for both cars with the same insurance! Ask for Joezett Castro, she is the assistant manager that is at the corner of the whole room. Real friendly and Very Helpful! Definitely coming back and referring other people to them!

Lenin Rueda helped me and my uncle get insurance today and despite a couple set backs i would recomend him to anyone

My coworker warned me about this brokerage but I didn’t listen.
After trying to switch companies 1 ½ years later, I found out my license was suspended for the exact amount of time I had been paying them. Which means I’ve been driving illegally. As a broker, you should know the requirements per state. Dakota Grazier, the broker, has been least helpful. Today I went through at least three reps to cancel my policy, finally able to email the insurance company directly on my cancellation. I am now with Geico, paying half the amount I was with the right requirements.
STAY AWAY FROM FREEWAY! They only want their brokerage fees & then could careless about your needs.

If you want to save money on your insurance, you have to see Joezett! Make sure you ask for her, she will work hard to get you the best quote. She saved me $ 130 a month! No joke! She treats you like family, always in a great mood. You will leave happy. Make sure you tell her Jose Gomez sent you, she will give you that extra discount lol

The best insurance company in Los Angeles. Ask for Maria Perla, she found me the best coverage and the lowest monthly payments.

HORRIBLE. went in for a quote, monthly $ 180, down payment of $ 618 to start. More than any other quote I had received (so much for them bragging about low prices) although they did offer to discount my down payment if I signed up that day, it was jus too much. The worst part is, I forgot my drivers license when I left. I noticed the next day, called to ask if it was there & the person who answered said she would check and call me back. An hour later, no call back so I called again, another female answered and said she would have to wait for her manager to be done w his meeting to check, because that’s who would have it. Ok so 20 minutes pass and at this point I’m like how hard is it to tell me if my DL is there or not? I call again, the male, I believe his name is Ron, answered and within a minute told me it was there. Great! Now I’m feeling better confirming that I didn’t lose it. About another hour passes, I ask my uncle to go pick it up (since I’m at work.) I call freeway again and ask if that would be ok, the female who answers says «let me ask my manager», she returns to the phone after putting me on hold & says «okay that’s fine. What’s your uncles name?» I give the info, hang up and send me uncle. Only for him to make the drive and be told that he can’t pick it up. WTF. He calls me, I call them, explained what happened and ask for a manager. The first time I get hung up on, the second time I’m redirected to an automated service and the 3^rd time the female finally tries to help me but can’t seem to resolve the issue– & I was still never connected to a manager. So the next day I go in myself to pick it up. I walk in, let a worker know I’m there for my ID, he asks who helped me when I was there, checks her desk and can’t find it. Of course. So he goes to the manager and now the manager is looking for it. I begin to tell the manager, about the great levels of miscommunication coming from his employees. One with giving the okay for my uncle and then two telling me they don’t know if my DL is there cus the manager would have it & now I’m here and he doesn’t have it. You think he cared? He simply looked at me and kept looking for the ID. About 30 seconds later, he went back into his office and sent one his employees to look for it, who thankfully found it. I couldn’t even get an apology from the manager?! Great service right?! Can’t wait to speak to the corporate office!

They underinsured and overcharged us for almost three years. Can’t believe we were conned by this terrible insurance company. TAKE YOUR BUSINESS ELSEWHERE!

Sadly I cant give 0 stars when I came in with my husband he didnt have a license just a driving permit and we ended up getting a high monthy payment on our policy with promises of it going down once the license arrived. Today his license arrived and we came in with hopes of having a lower payment As Promised by the freeway insurance Rep. NOW nothing of this happened when we arrived he said he never offer anything to us he put my husbands info in the policy and said to us that he wont know on whether this is going to change our payments let’s just hope they dnt go more up.
Great doing business with you freeway insurance because it will be the 1^st and last… lying thiefs

Received good assistance and Jose Portillo was able to work with me and my budget. He was looking out for me. Very grateful

This location has been my insurance provider for 3 years. I was not happy with Gustavo (employee) but they have an asset in Reynalda Lopez. She went out over her way to get me the best possible quot and gave me few days to pay for all the amount. Javier is also a great manager but he is not around much.

Really I don know how this place is still around. they take your money with aout a pistol
They have to wear a mask nothing but a bunch
Thiefs. They tell you one thing and went you get your bills surprise .yaa Gustavo Balthazar you are a Thiefs I’ll make sure I report you to brokers in california your number is of 82 773 is enough of your lied

The reason for the 1 star review is because they sneak fees in.
Their location is convenient for many people. The staff present them selves in a professional manner and they are not rude. The office looks clean, but the way these people do business is shady.
So I signed for a policy. They will charge you the policy plus their mark up and they will call it «DMV record fee». which is ok. The company needs to make money somehow. However, after about 1 – 2 hours of going through the whole process, they sneak in a «deposit fee» that they keep. My fee was $ 100 for an old honda and only me as the driver. So beware, they will give you a decent rate, but they sneak in fees and claim they do not charge a broker fee. Which technically they dont, but they charge, deposit fees and DMV records fees. So for my other cars, I am going back to my old broker who charges his broker fee, but no DMV record run fee nor a deposit fee.

Freeway Insurance is false advertisement! They bragg about cheap insurance as low as $ 15/​day, even with DUI. I got an online quote and have NO accidents, but my son has a DUI. They quoted me $ 350/​month!
WOW!