Frontier Airlines

DO NOT EVER TAKE THIS AIRLINE. I missed my flight earlier today because the pilot decided to leave 10 minutes earlier than the scheduled time. I got on a later flight. Which I had to pay $ 100 for a rescheduling fee and Which I am currently on now. The pilot on this flight ALSO left early by about 9 minutes. We landed at LAX 30 minutes ago and are still sitting on the runway because we don’t have a gate. I understand that this is a common occurrence due to the fact that there are more planes than there are gates, but we are going to wind up sitting here until our scheduled arrival time. So WHY can’t the pilots just wait to leave until the scheduled departure time? Because they are a**holes. Spend the (little) extra money to fly on a better airline.

$ 73 for LA to Orlando roundtrip including taxes. That is how I ended up on a Frontier flight for the first time in a decade. I knew all about the baggage, seat assignment, and food cost from the get go because they told me MULTIPLE times as I was booking so that was no surprise. I split a checked bag w/​a friend and let Frontier choose our seats which turned out great, they kept the 3 of us together there and back and I brought my own snacks so only paid $ 30 on top of the original ticket price. $ 103? Still a crazy cheap price for cross country air fair.
Unfortunately I can safely say this was the worst flight I’ve ever been on and I fly every other month. The low cost of this airline apparently attracts ALOT of families. I’d never been surrounded by so many babies on plane in my life. Screaming babies in every other row there and back. You will see the flight attendants once during the whole flight because they only bring the drink cart around once and you otherwise have to call them to your seat.
And oh my gosh those seats are straight put of a medieval torture chamber I promise you. I really thought other Unilocalers were exaggerating. Make no mistake your back will die during this flight, especially if trying to sleep. If you luck out and get assigned to an upgraded seat you will get SLIGHTLY more cushion and the ability to recline, but most seats do not. Legroom was fine for me but I’m 5 «4» so it’s rare that it’s not. Because of the carryon charge there’s often space overheard so you can usually stick your personal bag up there and get a bit more space.
Oh and the terminal has nothing in it but a lone hudson news store and you have to go to a neighboring terminal for food. None of which have great options, budget airlines bring budget food choices :/​
Overall I think this airline is a great option if you’re in a pinch, not flying more than 2 hours, or don’t fly often enough to know what legit flight service should be like.

Very unprofessional and lazy staff members. My husband and his family waiting over an hour to get the top part of our 3 year old nephews car seat. Harrow was the staff members who I talked to over the phone. She lied about someone being on their way to unlock the office that the car seat was locked in and was extremely rude over the phone. When I called back Connie answered and said everyone was on a lunch break and wouldn’t be available to unlock it until after 10pm. My family had been waiting for a person to arrive since 8:25pm. There needs to be staff available to assist customers at all times especially when children are involved and it is late at night. Also a training should be conducted with staff regarding phone Etiquette when speaking with a customer.

This airline claims to be a budget airline but they are just flat out crooks. They charge you for EVERYTHING! Want to check a bag? That costs $ 35! Want to bring a carry on? That costs $ 40! Want to pick a seat while you check in online? That’s anywhere from $ 13-​$ 30! Pretty soon they will charge you to breathe while you’re on the plane. The extra fees this airline charges aren’t worth the headache! Just book somewhere else and save yourself the hassle!

As a seasoned business traveler, I expect delays and scheduling problems. What I do expect is good customer service. On a recent flight from Denver to Orange County, Frontier Airlines informed me at check in that my original ticket was cancelled which I’d never done. I then purchased a second ticket for twice the price. After the transaction, not before, I was informed that the flight was delayed 1.5 hours. There was a United flight earlier which I would have taken prior to purchase. Later it changed to 2 hours due to the dreaded «mechanical problems». I then took the United flight, requested a refund on the second ticket and was denied. Make sure you read the fine print and have low customer service expectations when you fly Frontier Airlines.

FRONTIER SUCKS!!! I usually don’t write reviews but I felt this was necessary because of how horrible this experience was!!! SO UNCOMFORTABLE the seats didn’t recline at all and there was no room to move at all and THE TRAY TABLES WERE THE SIZE OF A CELL PHONE!!! LIKE WHAT THE HECK! I couldn’t sleep the entire flight because of how uncomfortable it was. I was flying with my basketball team and we had to lay on top of eachother to try and get comfortable!!! plus all you get is a cup of water. just sayin I would NEVER ride frontier again

If I could give it zero stars I would.
DO NOT FLY THIS AIRLINE!!!
We had to pay $ 40 to carry on one price of luggage. When you make the reservation they don’t tell you this. They wait until you’re checking in 24 hours before your flight. That’s additional $ 80 to a flight that makes it the same price as American. They don’t have express TSA check in so you have to wait on the long lines like everyone else. The people that check luggage had to pay $ 35 and stand in another long line at O’Hare. If you cxl a reservation it’s $ 99 plus you only get a credit for tour balance .
If you have an emergency and find a cheaper flight to fly home they charge you. Worst policy airline and customer service. It’s a cheap airline and has no customer service. if you need to fly a cheap airline go Southwest they have excellent service and policy.
Flight was also 45 minutes late taking off. They said it was due to paper work. It was a 6:20 am flight.

I would not recommend taking this airlines. Even though airfare was $ 70 from Los Angeles to Las vegas, it is not worth all the wait and delays. I had a dental interview the day after at 8 am in the morning so I had to go home quickly. My plane was delayed 2 hours here in LAX, at a 1 hour notice. The plane right before us to Denver was delayed 2.5 hours as well. Then the airplane ride was ok with alot of shaking and ups and downs. Finally in LAS terminal, the baggages came out 45 mins late. I had to pay an extra 30 dollars for the baggage too, at least be on time. So many unexpected delays. Everyone I talked to said they would never take this airline again. Unless I get a reimbursement or some free airfare, I will continue to recommend this airline.
In the end, I was supported to arrive at home by 11pm. Instead I arrived at 2 am. Sighh…

I thought Spirit Airlines was the worst it could get until I decided to fly Frontier. Yikes! Don’t be fooled by the cheaper appearing flight as they will charge you for EVERYTHING else after you buy that initial ticket. I mean, you even have to pay to get a freaking seat that reclines. Not only do they charge a bundle for a carry on bag and a checked bag, they also charge for coffee, tea, and soda! Oh and if you want to plan ahead and choose your seat? $ 9-​$ 35!!! WTF! The seats are tiny like doll house seats made of flimsy plastic with a thin cover of pleather. I’m not fat or that tall and my knees were crammed against the seat in front of me while I was practically sitting on top of the person next to me. The only saving grace was that for my first flight I happened to sit next to an 8 year old, so I was ok. The semi rotund people in the aisle next me were spilling onto each other. They were a couple, but still, yuck! The only redeemable aspect of this airline is that the staff were very cordial. What a dick move to charge extra for a seat that goes back and a freaking soda. Give me a break. Just add $ 2 to the price of the ticket so I don’t have dig around for my friggin’ credit card in that baby car seat of an excuse for a plane seat. Oh, and it was about 90 degrees on the plane. Never again.

The experience I had with Frontier was way better than I expected. It’s a low-​budget airline so I wasn’t expecting anything fancy, and I knew about the bag fees beforehand, so all-​in-​all my fair was cheaper (I paid for one checked bag and reserved seats online) with Frontier than the competitors. I didn’t notice any smaller legroom than the major domestic airlines and the seats were clean. We actually arrived 45 mins earlier than scheduled.
So basically if you are looking to save money and can go into this with average expectations, I would recommend Frontier based off my experience.

THE most uncomfortable seats ever. They have no cushion and you have to PAY for a seat that reclines. You have to PAY for everything on this airline: checked baggage, carry on baggage, seat assignment… if you would like a soda, you pay for that too. Remember when sitting in an emergency exit was a favor to the airline? This airline has you pay $ 50 to sit in an exit row. Nickel and dime you the whole way.
Don’t even consider doing a red eye here. They wake you up about every 10 minutes to offer you sodas you have to pay for and to pick up your trash (which ironically they do free of charge). They will stop at every row and ask regardless of whether you are asleep or not.
The staff gossips about passengers and about how this airline is cheap and doesn’t have safety as a priority.
Don’t think these guys are in it for the long haul.
Just got my bag, looks like it fell off the cart and got dragged. It’s gnarly. Frontier doesn’t cover these kinds of damages. Shocker.

I was very hesitant with this airline reading horror stories regarding Frontier. This was part of a package that we booked thru a 3^rd party.
I tell you what I am very pleased. First it’s a budget airline of course I did not expect them to give out any snacks on a 4 hour flight no biggie at least they gave us free water.
2^nd yes some reviews were right the check in associate was not very friendly at all never smiled nor asked how are we doing. Since we were 1 minute late for them to. load the
the plane the lady told us it may or. may not reached our destination. fine our fault. Fast forward we were already at the gate and my bf asked to see if all the bags were loaded the guy was nice to.check.and.confirmed that all luggages made it.
Going back to LAX, everything was smooth we landed safe I had 2 free cups of h20 lol

I’ve been avoiding budget airlines like the plague, but I couldn’t pass on Frontier’s prices for a last minute flight.
Frontier is kind the Motel 6 of the skies: cheap and a little grimy, but it gets the job done. I flew from LAX to LAX right on schedule and without incident. I did find it annoying that they nickel and dime you everywhere else. $ 1.99 for a water or soda while in flight and that was on top of charging you for a carry-​on bag. I just said to hell with a carry-​on, because a checked in bag would actually be cheaper. The one expense worth while was the stretch seat! Sure it costs an extra $ 20, but I was a lot more comfy than the guy a few rows behind me.

+ Long haul prices
— Higher carryon bag fees than checked
— Crew still offered $ 50 extra leg room emergency exit seats, so the entire room remained empty from ATL to LAX. C’mon.
So I booked a $ 149 RT all taxes included nonstop flight from LAX to ATL before reading the reviews. I quickly became alarmed by all of the horror stories, however I couldn’t find a review on this particular leg.
The flight crew was cool, you wanna know why? Cuz they ain’t have to do ish. They were forth coming over the intercom announcing that they ONLY provide free water (free water, what a novelty).
So far my seat DOES recline. There is enough legroom for me (a 6’3″ guy). The TVs work. The staff hasn’t been rude. I DID bring my own water as a precaution of the starvation tactics I read about.
Btw there is no $ 10 fee for printing boarding passes at the airport.
The flight boarded on time. Listen for $ 200 after bag fees you can’t beat that price to get clear cross country.

NEVER EVER FLY THIS AIRLINE!!!
First off, they nickle and dime you by not only charging you to check in your luggage but will charge you more for carrying on your luggage. Long story short, they cancelled my flight without having any other flights available for me to take until 2 days later and did not reimburse me for the expensive flight that I had to pay with another airlines to fly out to where I needed to be. They supposedly cancelled the flight due to weather conditions while all the other flights going out from LAX to ORD flew fine and landed without any problems. I noticed that my flight did not have too many passengers and I’m pretty sure that’s why they cancelled the flight and blamed it on the weather. I had to pay over 10 times the amount to catch another flight and the weather was perfectly fine. PLEASE DO NOT FLY FRONTIER!!!

NEVER AGAIN!!!
My flight was suppose to leave lax at 2:30PM, it’s now 2:00AM. Still sitting here and waiting for the plane to be fixed. No announcements have been made, NONE, so I had to go around and ask other people what was going on.
Apparently there is a wire in the plane that they need to fix. They flew a mechanic from Denver to fix it but according to the supervisor «there is no guarantee it will be fixed». Ummmm excuse me…
The staff is flat out RUDE!

DISGUSTING AIRLINE. STEALS YOUR $$$ AFTER THEY BUMP YOU FROM YOUR FLIGHT BECAUSE THEY OVERSOLD IT & STILL DONT GIVE YOU A REFUND OR COMPENSATION. COMPLETELY LACKS BASIC CUSTOMER SERVICE SKILLS!
Checked in about 10:20p
Boarded in zone 1 about 11:50p
Because my DIRECT flight was delayed
Once the flight was full & all seats were taken, I was asked to get off of the plane because we were the last to check in.
I refused to get off & then I was told that if I didn’t comply, they would call security to escort me off.
My children started crying & getting scared.
I complied.
When I got off of the plane, I then waited for another 1.5 hrs with my 4 & 7 yr old. It’s 2am, 2 hrs later than my flight was supposed to depart.
I was rebooked on a non direct flight 16 hrs later, with a 5 hr layover, arriving 22 hrs later than my original scheduled time.
I was then told, I’d be given a $ 4100 check when I boarded the new flight. And before I left, I asked for something in writing stating what had occurred, it wasn’t until then that I was given a «denied boarding disclosure.»
I was not given any compensation at the time of the occurrence. As is what frontier states in its policy that they would do in such occurrence.
The only summer vacation for my children was planned months in advance, I lost $ 1268 of 1 hotel night & $ 65 in a cab ride– and most importantly my children’s summer vacation ruined. We were meeting their father & siblings there at the airport.
I have now booked another flight on delta & requested my «involuntary denied boarding compensation» & a refund of my flights & baggage fees. The next day, still nothing was given or resolved.
I arrived to the frontier desk to speak to a supervisor on August 6 at 11:17a & spoke to
sarahleigh toki «Sarah»
Employee Wendy Chavez witnessed Angelica the supervisor that denied our seats & required me to get out of my seats, after we’d already boarded & my children were esleep. Angelica the supervisor, promised me a $ 4100 involuntary denied boarding compensation.
At 1:16p on August 6^th the next day, I was still waiting meanwhile I was attempted to be given a $ 796 check & be on my way. I refused.
Today is August 9 & frontier as still not refunded my flight of which I requested, nor compensated me my «denied boarding compensation» that they state in their policy. I’ve now paid for 2 round trip flight for 4 people– & frontier has not even refunded my flights.

Omg. Seriously? I’m still not sure this flight happened. Maybe it was just a bad dream? Apparently I’m the only person who hadn’t heard of frontier because when I told people about my horrid experience and told them the airline, they all nodded and said «ohhh.» So consider this your warning, since I didn’t have one.
I booked a cheap flight online. I thought it was a good deal. But when I went online the day before to check in, I noticed I had to pay for carry on luggage… huh?! I had never heard of that but apparently it’s a «thing» with these budget airlines. Anyway, the checked luggage was cheaper than the carry on, so I ended up checking my bag.
I noticed they were extremely stringent on the size of people’s carry on luggage. More often than not, people at the gate were being forced to check their bags because their carry ons were too big, even though they appeared to be appropriate carry on size for regular airlines. Yikes. Once I boarded the plane, I realized why they were so picky on the size. The plane was like a toy plane. like a movie set. It did not look like a real plane. Everything was miniature. The seats were super thin, aka super uncomfortable, and everything was bare minimum. There were no screens on the backs of chairs, or hanging down from the ceiling, or anywhere. It was a newer plane, but thin and missing everything of comfort a normal plane would have. And this was for a long, cross country flight.
After settling into the most uncomfortable, tightest space seat I was ever in, I then met my neighbors, a couple and their screaming child. I was on the aisle and they had the window and middle. They weren’t even assigned to those seats but wanted a window and middle instead of the aisle and middle they were assigned elsewhere on the plane, so they switched. Why they wanted the window as opposed to aisle is beyond me because they got up a million times. I wanted to ask them to switch with me but they didn’t speak a word of English and the flight attendants were of no help. The man was half in my seat the whole time, touching me and jabbing me with his every movement. It was awful. I didn’t yet mention, this was a red eye flight so I was desperately trying to sleep. Even after the screaming baby finally stopped, the man continuously getting up prevented me from getting any shut eye. After about 3 hours into the flight, he gets sick of his own baby and moves to an empty seat somewhere in the back of the plane. Are you kidding?! I would have gladly taken that seat 3 hours ago, had the attendant let me know it was available when I was seeking help at the beginning.
No matter how cheap the flight is, it is not worth it. There’s no entertainment of any kind even on a cross country flight, you won’t be able to sleep because the clientele they attract aren’t exactly courteous enough to grant you that, and you will have to pay for every bag whether checked or carried on, so it won’t even end up being as cheap as it initially appears. AWFUL experience. I will never fly them again.

We got a round-​trip ticket from LA to Chicago for $ 276 and it was steal. I don’t like over-​spending on a flight, because I would rather use that money to stay in a nicer hotel or for food and drinks while on vacay. We had pretty bad seats– very narrow, our seats didn’t recline (our fault for picking seats in the last row), no food or drinks unless you’re willing to pay $ 3.99 for 3 sips of coke. We had individual TV’s you could watch for $ 5.99, which I appreciated because that made the trip go by faster.
A major plus was that we had easy check in, no lines to check in our bags and the whole process was fast and easy. I recommend using Frontier for shorter flights because for cheap prices you should’t be expecting too much.

What’s all the belly-​aching about? You fly a budget airline, you get budget quality. I actually really enjoyed my flight with Frontier Airlines from LAX — Denver.
Prices were reasonable (about $ 60 – 80 cheaper than United). You pay $ 15 for a checked bag. Reasonable. You get crampped seats, but the flight was only 2 hours. Reasonable. You get free water (you pay $ 2 for a can of juice/​soda/​coffee or $ 7 for a beverage). Reasonable. The flight attendants are nice and friendly. Reasonable.
If you want bells and whistles, go to another airline. I enjoyed Frontier!