Harry’s Auto Collision Center

Been meaning to write a great review for them for over a year now– this place is awesome! They made my bumper look like new, and the Enterprise rental car office upstairs was super-​convenient. Everyone there was super nice and helpful, and it seemed like they all actually liked working there. They were accurate with the timeline of the work being done as well, and they were good with both written and telephone communication.
As others have stated, be sure to go to the «correct» Harry’s, which is on the corner of Olympic and La Brea. You will be glad you did!

If you have to use a body shop this is the one to go to. Every insurer will approve. Repairs are the highest quality, process is efficient and transparent and the staff goes out of their way to be helpful (Linda).

We have always trusted Harry’s to repair any fender benders that have come our way during the years. Recently, we had a hit and run occur in a parking lot to our auto a day before vacation. James Brownlee, with Harry’s, took great care of us and our Lexus. James is just one of the outstanding employees at Harry’s. There’s not a bad egg in the bunch. When you want it done right, with professionals who really care about you, go to Harry’s. If you ask for James Brownlee, tell him Michele sent you!

I had the best experience at Harrys Auto Collision Center because David Gasparyan took superb care of me. I really appreciate quality service and think it’s hard to find these days. David was outstanding! He had a positive attitude, was extremely quick and efficient, and made sure I was happy during and after my services. Because of David I’m going to refer other to this shop. I’m also going to continue to use Auto Collision Center in the future. I couldn’t believe how timely and quality my car was finished. I’m very impressed. Great opperation down there. THANKS AGAIN HARRYS AUTO COLLISION CENTER AND PARTICULARLY DAVID… AWESOME DUDE.

Great service, follow through and work. GM Michael was very helpful — even removed my baby car seats! Fair prices as well. Very happy with my experience.

I was highly recommend to David @ Harrys Auto Collision, he answered all my questions set up logistics to get the vehicle into his shop and his staff started dealing with the insurance companies asap.
David has only had the car 1 day and his staff is on it working fast to get all items resolved with the insurance company etc, I’ll update the post after I get the car back and add some pics for all to see before and after. Thanks David

It must be employee’s or relatives that have given these reviews with 5 stars. The negative reviews are the reviews to pay attention to since I to have had the worst experience with them. Obviously since there are no reviews other than the worse those have stated of their experience and supposedly those that have supposedly received wonderful service. Ask your self how could that be?!! I wish I had read this reviews prior. It was worse than dealing with a used car salesman! First off be prepared when they state their may be additional charges after tear down to receive a call stating just that Oh and don’t expect $ 100.00 to $ 200.00 mine was $ 1,400.00 and the damage done to my car was minimal. Then there is their quality of work. It’s so sub standard and when confronted they give some of the most bizarre reason’s The issues that are obvious like runs in the paint, parts not the correct part, Air conditioning not working when I picked up the car. The liner under your wheel well was not correct and blamed it on my mechanic or me that we went under neath in the wheel well and cut part of it out!!! If you could see it there is no debating. New clips where not used and the molding is loose and vibrates. Said there was no way possible they could do a front end alignment and I needed a whole new front end. Told them my mechanic has done a front end alignment. Left there went to Firestone since my mechanic was not open and they had no problem doing one that cost me less than a $ 100.00. They refused to refund the $ 250.00 dollars they charged me to do a front end alignment. They insult your intelligence by the way they do business. What scares me more is the quality in parts that where suppose to be new and the are so not!!! With all the issues concerning the quality that is oblivious what are those that are not visible!!! Scary… Was I ever misled by the cars that are parked there. For over six months there was a black Ashton Martin parked out front and always seemed odd for so long a period and parking it in the exact same spot out front. I was duped, insulted, taken advantage of and it has cost me twice as much as if I had went to someone else. (forgive spelling and grammar… so upset I don’t even want to think about it.)
If I had only read these reviews prior to!!!

Harry’s Auto Collision owes me over $ 1,200 in a court ordered judgment I received against them for their negligence and faulty repair work after using them based on Geico’s recommendation. I was promised to have my car repaired in «only a few days» and it was suggested to get the comp & collision waiver from Enterprise on the rental for $ 30/​day. I was promised my car would be ready «tomorrow,» or within 2 – 3 days, over and over again. I could never get a straight answer on when my car would be finished — if I was even able to reach someone in the first place. They returned me my car over a MONTH later — and a fat $ 900+ bill from Enterprise. A few days later, my car began to overheat. It looks like Harry’s forgot to plug in something for my car. That cost me a few hundred in repair bills! After winning in court, my attorney and I have been trying to call them to collect on the judgment and I can’t get in touch with the manager. It’s very shady how they are avoiding me. They don’t even have the decency to return my phone calls. If you are considering Harry’s Auto Collision, I would think again with trusting them with your car!

Was very pleased with the repairs to my AUDI. They replaced the front left fender, bumper, radiator support and repaired the hood. Even took out an acid spot on the hood at no extra charge Since my vehicle repairs took longer than anticipated. The manager Michael gave me a courtesy car to borrow for one day. I was specially treated well by Luis the Production Manager.

Viviana And Jose I bugged them so much but they answered my questions truthfully always got a call back no matter what, All i Have to say If i couldve Give them 100 Star i Would For my First accident I put all my Trust On Them And I sure Would recommend them in A Heart Beat!

I would like to take this time to thank Harry Auto Collision. And Mr Daniel Porter for the great work that was done on my Vehicle. Fast and efficient.

Three times around works like a charm. With a new infectious manager, Brian Robinson running this place, I can say this is the place you want to be when anything goes wrong with your car. The staff are colorful, effective, attentive, personable and accommodating. Their prices are sensible and they do an amazing job. To add, they have a great loaner program. It’s challenging when you have car issues, hug yourself, Harry’s, will turn your car around hello Cinderella. Who needs a Prince? Harry is your man.

I had the best experience with them. I have a Lexus RX 350 and someone hit on my car in the rear bumper. I took it there and end up with David one of the account manager. He was amazing since day one. He send the estimate with the insurance, help me with the rental and was on top of it for anything that I need. I just got my car today. It looks amazing. Brand new. I hope I never need this type of service again but if I do I will definitely contact them. If you need body work go there and ask for David. He was awesome !! Great experience!

My experience at Harry’s was smoothe and seamless. Daniel Porter was my rep and he took great care to keep me updated with the status of my car. The work was done quickly and my car looks great. I would definitely recommend Harry’s for future work or referrals.

I am so upset and fed up with their service that it has forced me to write them a bad review. I was involved in a hit and run accident with my month old brand new car on ¹⁰⁄₂₇ and brought my car in on ¹⁰⁄₂₉ to Harry’s because it’s a AAA approved auto collision repair shop with overall good reviews on Unilocal and they service more high end vehicles. As I arrived on the property, there were tons of cars there and they looked super busy (I should have known that since there’s tons of cars around, my car wouldn’t be a priority to get finished on time). The AAA inspector Luis inspected my car and marked which panels needed to be replaced and repaired. He himself said the side back panel looks like it can be repaired back to the original without having to replace the entire thing. I agreed because he’s suppose to be the professional who deals with this all the time. He gave me an estimated time
Of ¹¹⁄₁₈ and I received an email stating it will take about 2 ½ weeks. I was happy that they gave me a pretty fast completion date but that’s when the happiness ended.
Fast forward 2 weeks into the repair, I get a voicemail from Luis saying they went ahead and ordered the back side panel from the dealership because it couldn’t it repaired and they needed my authorization to go ahead and replace it because I supposedly told him I didn’t want that part replaced during the inspection. That is BS! I never told him that, obviously I was going to trust the guy that does this for a living and since I just need to pay my deductible and insurance was going to cover the rest, why not just replace the whole thing to begin with?! And why did it take 2 weeks to determine that part needs to be replaced when they were supposedly almost half way into completion. The completion date then changed to before thanksgiving, now after thanksgiving ¹¹⁄₃₀ and now probably December. This is ridiculous! I’ve called multiple times trying to speak to him but I always get a, «he’s out on the premise assisting a customer, leave a message and he’ll return your call.» I am fed up with the lack of service on making sure their customers feel as though they’re getting taken care of and the lack of reassurance. I get calls back not on the same day or even a couple of hours later but the next day when I’m at work and can’t answer the phone. I’ve even tried to get a hold of managers but they all failed to call me back. All his voicemails says is we’re working on it and the progress is looking good. But what about the completion date?! My rental car coverage is only until ¹¹⁄₂₉ and he said he spoke to my insurance adjuster and the body shop agreed to pay for my rental car costs each day until my car is finally complete. At least they did that. That would’ve been another huge issue if they didn’t cover the costs since they’ve changed the dates 3 times already with each time being a week longer and longer. I feel like they’re doing this on purpose to rake in more money from the insurance since my car is sitting in there longer and who knows what actually has been done or not. As a brand new car owner who had their car for less than a month after getting in an accident, I can no longer just sit here and be patient twiddling my thumbs. At this point I need to go into the shop and hassle them ²⁴⁄₇ to complete the job already and see the progress myself in person because I don’t trust their word anymore.
I wish I never brought my car there l begin with. I do not recommend them due to their poor customer service and the lack of time constraints. I can only hope and pray the outcome of the actual repair job to be back to my car’s prior brand new state.

I’ve been here three times and each time I’ve had great service. The first two were for some body work on my car and the third was when some knucklehead vomited out my window and got some of the nasty stuff inside the door panel. Not a pleasant job but they took care of it quickly and for a great price.
In particular, James and Crystal in the front office are super friendly and professional. Happy to recommend!

UPDATE. On 10÷20÷15 the GM guaranteed that my car would be ready by EOD 10÷21÷15 as I was planning on leaving for San Francisco on 10÷22÷15. The car was not ready until EOD 10÷22÷15. The GM has stopped returning my phone calls /​keeps me on hold until I give up on waiting (+20 minutes on average).
He did, however, instruct a middle man to offer me a $ 50 adjustment on my deductible if I agreed to take down my negative Unilocal review…

Timeliness and speed don’t really seem to be a huge concern here. Everyone is nice. The front desk staff is really personable and were able to answer all my questions.
The gentleman in charge of my car contacted my insurance company when I explicitly asked him to wait – I wanted a few more estimates. I was told the work would take 4 – 5 days and it ended up taking 8 (I’m only counting business days – I was without my car for a week and a half). Most updates I got were because I called to ask. They have you fill out paperwork when you come in asking how often you wanted to be updated; I asked for twice a week and got none the first week and two the second week (once as a call back and once to tell me my car was done).
I waited a significant amount of time when I went to pick up. They called me around two to tell me it was ready. When I got there at 5:15, they were cleaning it. I finally asked them to stop cleaning it a 5:45 because I had to be somewhere. My car made it out at 5:55.
They have an Enterprise Rental on site, which is convenient. The work they do is really, really great. My paint looked perfect and the body work was spot on.
Quality: five stars
Service: two stars
Time is pretty important to me. If it’s not a big deal, I would definitely say go here. If you have a tight schedule or don’t like to wait around, this place could disappoint you. Build some extra time into your schedule (up to an hour) if you plan on bringing your car here.

I found Harry’s Auto Collision through State Farm’s select service repair facility list. I had just been in a head on collision and was looking for a body shop that was close by and had good ratings, which led me to Harry’s.
Everyone I had contact with at Harry’s was extremely helpful and accommodating. Daniel Porter was in constant contact with me through email and phone. When I requested my car be ready earlier than expected, there was no hesitation in getting that done.
The work itself was immaculate. My bumper was completely replaced, which required some paint work as well. The paint and body work looks great. On top of that, they cleaned the whole car and even the engine before I picked it up. I can’t recommend Harry’s Auto Collision enough.

Harry’s is a fantastic place to have your car body repaired if you care about your car. I’ve been here twice now with my BMW and they have gone well above and beyond the call of duty to repair my car to a pristine state.
Drivers in LA are hideously bad. I’ve had two people swerve right into the side of my car because people do not look before they change lanes or they are just simply too busy texting to see anyone else on the road.
I just picked up my car and it looks absolutely perfect. Carlos oversaw my repairs and made sure the low-​ball estimate I was given by the other insurance company was rectified and the necessary repairs were made in a very timely manner.
I could not be happier with the service at Harry’s. Carlos was a real friend and communicated with me every step of the way.
Thanks Carlos and thank you Harry’s for treating my car as if I were a member of your family.
Highly recommend.