Highland Appliance

Great neighborhood store! I wanted a used fridge for a new apartment I just moved into down the street. Their entire selection is very clean on the outside and inside. I chose one and Ricardo delivered it less than an hour later. He took it right up to the second floor, plugged it in and adjusted the settings. He told me to wait a day to buy groceries so the fridge could get cold enough to not spoil the food. Super nice guy and great service.
NOTE: The entrance is no longer on Figueroa. It is now in the back alley around the corner.

What a great used appliance store! It was such a relief to walk into a clean, brightly lit store with CLEAN, nice looking appliances. We came looking for a washer, since ours went kaputz, and wished we had a bigger budget to replace our dryer, fridge and stove! Great selection and very reasonable prices. Ricardo was down-​to-​earth and accommodating, as he delivered our washer within a couple of hours of purchase. I’ve done about 4 loads so far today and washer works great! Highly recommended!

Nice gentleman. Ricardo is knowledgeable, and the customer service was great. Prices are economical. Pricing for delivery doesn’t break the bank either

They had a good selection of used appliances, all of which looked quite clean. The used gas stove we picked seems to work about as good as new. They delivered it and according to my wife (I wasn’t there for the delivery) were very courteous about installing it, even insisting on setting the clock correctly. Prices weren’t rock bottom but seemed reasonable, as the stove does come with a limited warranty.
I originally gave a stronger review, but I must say that when they installed our stove, they neglected to use teflon tape to seal the gas connection. I realized this was the second time this happened, as we had a similar experience with a gas dryer a few years ago that was purchased from their store. I only found this out after a few days of wondering why it was stinky around the stove and thinking the dreaded stove-​destroying mouse had returned. So I slapped some tape on myself and solved the problem, but as professional installers they REALLY should know better!

My husband and I bought a fridge from this store on aug 24^th. They delivered the items within the next 30 minutes and installed it as well! A month later our fridge was giving up. I was a bit skeptical to call since I read all the bad reviews that were given to this store in regards to repairs. I’m 38 weeks pregnant and without having food to eat in our fridge you can only imagine the rest.
The next morning I called and Ricardo answered right away. I explained to him the situation and he came right away!
After the first look he said he will have to come back with some tools to fix the fridge. This is where I thought I would never see him again.
Nope! He came with his partner. took the fridge out and now it’s working way better than it did before!
Service was great and super fast!
The trick is not to be an asshole to these guys on the phone.
I would definitely recommend this place.

Absolutely horrible! Called and made an appointment, planned my whole day around This appt. Repair man never came and never called. After 30 minutes passed 4 I called and the woman who answered yelled at me and said he would be there in 30 minutes then hung up on me. He NEVER showed up.
Ridiculous! So unprofessional. At a time where most people are eager to get a job one would think a business like this would appreciate the opportunity to get more clients.
Tip* Call York appliances and parts instead*

So it’s a bit late for an update, but after I showed the guy all of the negative reviews he got on Unilocal,and explained to him how much money I was losing waiting around for him to show up, day after day, he finally came by when he said he would, with his tools, and when he couldn’t fix the fridge he came back the next day with a replacement. It has worked well for about a year and a half, so I figure the guy at least deserves an honest update. I hope he has continued to be honest and prompt, but I don’t plan on going back to find out.

I purchased a fridge from Highland Appliance and had it delivered the next day. I was pretty excited about the quick transaction and was looking forward to not having to drop all kinds of money on a fridge. Unfortunately when I came home from work, I found that not only was the fridge broken, but it was INFESTED with roaches. I was horrified. I cant stress the word INFESTED enough. Trying to get them to come pick it up was such a fiasco. Every time I called they kept telling me they would pick it up in «thirty minutes» and no one showed up. They did pick it up ultimately and I did get a refund, but I wouldn’t recommend this place because they knowingly sold an appliance that didn’t work and that had roaches. They don’t understand English and they answered «yes» to my questions though I’m certain they had no idea what I was talking about.

I came here with a friend looking for a fridge for our apartment. We’d called in to ask about the price ranges of fridges they had. The owner gave a few numbers that sounded good to us, and urged us to come by.
When we got there, the story changed completely. Suddenly the cheapest fridge was at the high end of the range we heard over the phone, and it was smaller and older than what we wanted. Seeing that this was a waste of time, we left.
Beware that most of the appliances don’t have a price marked on them, meaning that the price you hear will be a guess at the highest dollar amount you’re willing to pay. While this is an economically efficient business strategy, it’s not a very friendly or honest one.

I bought my fridge from this shop because it was recommended by someone I knew. The shop is clean, well organized, and it appears to be a family run business. They offer free delivery and prices are very reasonable. I paid $ 180 for my medium-​sized fridge that looked pretty new. It was relatively clean inside and out. They delivered the fridge on the same day I bought it, even calling me before they came over.
Unfortunately, my fridge started leaking about a week after it was delivered. I thought the problem would get better, but it didn’t. So, I waited until I had a day off, and then I asked if they could fix it. The man who answered the phone said they would give me a call before coming by to repair it. Nobody showed up.
Then, I waited until I had another day off and gave them another call. Same thing happened. They said they would call, but they never did.
I called again today and the lady said someone would call within 45 minutes. Well, it’s getting late and no one called, so I called again and got their answering machine. I left them a message to call me back. I was very courteous in all of my conversations with this company.
I wonder if it has anything to do with a communication problem or if they’re just too busy to honor their warranty? They are not native English speakers. But I think they did understand because they repeated the information back to me. Well, if anyone has other ideas, please let me know. I will update this review if they do eventually get back to me. For people shopping for appliances, be aware that a warranty is useless if the company won’t honor it.

I admittedly came to Highland Appliance only after leaving Sav On empty-​handed. I had every intention of picking up a fridge at Sav On because I had heard wonderful things about the place. I was disappointed that every fridge that would fit in my apartment was already sold or too gross to have been snatched up already… I almost settled for something I wasn’t really happy with, but luckily my boyfriend convinced me that we should keep looking. We googled used appliances in LA, and found Highland Appliance. I was skeptical, but we went anyway.
I was pleasantly surprised! The store is bright, clean and organized. None of the refrigerators made me gag when I opened the doors. They actually CLEAN the fridge and turn each one on so it doesn’t stink anymore! What a concept! They were all in good condition. They have a pretty big range of sizes, and the prices are very competitive (Starting at about $ 200+/-, with some room for negotiation). I picked mine up for $ 200 (tax included, free delivery, and a 90 day guarantee). I would have paid $ 250 at Sav On for a comparable fridge, except I think the extra $ 50 would pay for the nastiness that came with the Sav On fridge. Um, no thanks.
The downside:
*You have to pay with cash or check (But I think it’s worth forfeiting your airline miles)
*Honestly, I felt a little more uncomfortable being in this neighborhood vs. Sav On in Burbank… mainly because I had to come back with a big wad of cash to buy the fridge.
*The owner speaks decent, but broken English. It was difficult at times to ask him specific questions, but not so difficult that we couldn’t understand what he was saying.
The pros:
*CLEAN! They do a good job of making everything look like something you’d want in your home. From what I could see, the washers/​dryers and ranges looked good too. They have a few vintage stoves too!
*You’re dealing directly with the owner of the store (or his wife, who will keep you company while you’re looking if Ricardo is in the back cleaning). He does the cleaning, sales, and deliveries himself… and he does a good job of it.
*90 day guarantee
*He delivered my fridge the very next day
I highly recommend this store! I hope more people will see this as a better alternative to Sav On. He deserves it.