Hilton Checkers Los Angeles

This is a nice clean hotel with an amazing rooftop lookout and hot tub. However, service in general is out right terrible. The bartender (while very friendly) was extremely slow with only 6 people in the bar. The food was OK for the price and being in downtown LA. The front desk staff was a bit rude and seemed annoyed when asking questions. I did stand at the desk during check in for about two minutes before someone acknowledged me. No one else was there and the agent was just looking at her computer. I understand she may have been doing something, but a simple hello, one minute would suffice. I had an issue with my billing that the attendant was so rude about and when I tried to check out early (as I was some before I needed originally thought) I was told I couldn’t.
One highlight I would like to mention is the bell staff. Those gentlemen were so friendly and amazing. Not enough good things to say about them.
Hotel was very clean and nice, but in general, service lacked.

We stayed for a night only because it was a Priceline Deal that reveals the hotel once you pay for the reservation. The hotel does have some nice architecture on the outside but the actual space itself is quite small. Once we checked in, of course they’re more than eager to Valet your car for you because THEY CHARGE $ 45!!! No one tells you that nor is it posted anywhere so be careful!
The room itself was also small but what do you expect for a place built in the 1920s. We were only staying for the night so who cares. The next morning when we were checking out I thankfully asked for a receipt at checkout and that’s when you find out about the Valet Fee. But hey it’s the Hilton, right? Once I asked to speak to a manager, the person at the desk acted like I asked for a discount. All she offered was $ 4 off as if she was doing me a huge favor. I will definitely never come back to this hotel again!!! Horrible service.

Clean and perfect location. My only complanit is this young lady that wears glasses at the front deck was not friendly. Maybe not the right positionfor her. Everything else was amazing. y advice is put her in the back until the learns how to

Stayed one night to be near Staples for a Kings Hockey game. Check in prompt and professional. One bedroom Suite had lovely sitting area with old world touches but bedroom area was VERY dark. Needs more lighting. No one knew how to turn on the refrigerator. I finally found a wall switch at entrance which was odd and easily could be accidentally turned off. Had to call for extra blanket, second bathrobe, and fourth towel. No towels at roof top Jacuzzi which has stunning city views. Breakfast service in dining room was top notch and food was good. All in all would not return due to dark room and all the work getting items to the room that should have been in place to begin with.

Really nice hotel. Beautiful rooms, nice layoff, and really quiet. Hotel is located in a great neighborhood in DTLA.

I stayed here back in July for a much needed staycation. The place is pretty swanky, and definitely a step above the regular Hilton. Service was great, as to be expected, valet, bell-​hops, the whole bit. I don’t normally ‘ball out’ so it was nice seeing what people blow their money on, and let me say, I get it. i really didn’t spend much time there, I checked in and dropped my bags and hit the town, made it back very late after the J. Cole show and woke up right before check out time… The bed was comfortable?
I wouldn’t mind coming back and maybe having a drink at the bar. They also have a rooftop-​esque lounge that I meant to check out.
The only downside was my room was facing a brick wall. BORING…but eh, still the nicest place I eva’ slept.

I stayed at the Checkers end of October and I cannot recommend it to anyone. The hotel interior itself has old LA charm but that’s where the positive part of this review ends.
During my stay I realized the neighborhood is overrun with bums and drug addicts. My tough 16 year old nephew did not feel safe walking and everyday requested that I get an UBER. Hotels can’t do anything about their location I understand that. But if you want to walk around and sightsee this is not the place to stay. To compound that problem, as we were packing to checkout we found that my nephews air Jordan’s had been stolen from our room. When I brought this to the hotels attention their customer service was atrocious and I felt they wanted to brush it under the rug and get us checked out quickly. In speaking to their manager Nevil customer service dipped to an even worse point when he told me items are frequently stolen from rooms in his hotel but he thinks it’s because they were misplaced by occupants.
Long story short I still haven’t heard from their GM, I had to file a police report and their customer service is likely the worst I have ever experienced. Stay away for your personal safety and for the safety of your personal belongings.

I stayed here May-​June 2015. The outside looks just like the pictures online. The staff were very kind and helpful. My room was very nice. I liked how I can add a fridge for no charge using my Hilton Honors program. I am paranoid about bed bugs, so u always have the staff come in and check my bed. The staff came upstairs quickly and tore apart my bed just like I wanted. Everything was clean and I got my request for extra towels like I had requested online. Every morning there was either an Über or taxi outside waiting in case you needed one but I usually took the subway. The subway is about a 5 minute walk away so it’s very convenient. The only thing I would say negative is you see many creepy people outside the subway stop at night. But, that’s just downtown LA. Very nice stay!

Parking attendant parked car and got ticket.
The new FOM assured me he would pass my info on to Eddie Andre the GM and I have also written him an email… neither of which have received a response!
Disgusting.
They also have bedbugs running rampant as was told to me when I came down

Stayed here with my husband for my birthday weekend Great customer service since we walked in the hotel ! check in was easy ! Room service was outstanding! I love this hotel will totally be staying here again when we are
Back in LA!

This is a decent hotel in downtown LA. I do a lot of business at the US Bank building and it’s literally a block away from there. The Hilton Checkers is an older boutique-​style hotel, it’s small and does not feel like your run-​of-​the-​mill Hilton. There is a decent small bar downstairs that’s open late (and provides excellent viewing for watching people on business trips having affairs… I know it’s terrible but it’s so obvious and like watching a cheesy soap opera!)
Room service at this hotel is 24 hours but after 11pm the menu shifts to an extremely limited menu. Be careful of ordering salads off the menu, I’ve done so twice (different kinds) and each was soppy with dressing to the point where it was not edible. The tomato soup is good. Quesadilla is decent.
Hilton diamond members get 2 free bottles of water at check-​in and free continental breakfast vouchers. The continental is actually pretty decent.
All in all, this isn’t what I’d call a super luxurious or fancy hotel but if you wouldn’t stay here unless you had business in this area and it’s hard to find a more convenient spot close to the us bank/​Wells Fargo center. It’s pretty pricey though, every time I’ve been here it’s been over $ 400 a night. I’m not paying for it so I don’t care but for $ 400 elsewhere you’d be in paradise.

I really enjoyed my stay at the Hilton Checkers. Front desk and housekeeping staff were attentive throughout my visit. Very convenient location downtown.
Rooms are tastefully renovated and there are adequate amenities. The rooftop pool/​hot tub is outstanding. However, I’m surprised they haven’t figured out a better plan for a fitness center. The current spot is small and cramped.
Love the bar and restaurant which offer a respectable menu and great staff. Reasonably priced too.
Parking prices are steep but gets a pass given the location; I guess.

This place sucks! The AC was not on in the lobby. It was hot! And the front people never greeted us. The parking sucks and the valet is $ 40 per night!
The rooms were small but bathrooms are huge.
When I checked out, the guy wasn’t friendly still and was sort of rude as I wanted a printed receipt. He asked if I used my points and I said yes as I travel quite a bit. I do not recommend this hotel at all if you want a nice and friendly place to be!

Hilton Checkers is a Hilton located in downtown Los Angeles in a renovated building originally built in the 1920s. The property has a small boutique flair, with Hilton standards. Rooms are appropriately furnished with the expected firm beds, comfortable pillows, and soft sheets. Business men seem to be the primary customers. However, for some reason, throughout my six days stay, it seemed that something was not quite right (see cons below). The elevators and room has proximity sensor where you put the room key next to operate the elevators or open the door. I expect Hilton properties to meet certain standards, and Hilton Checkers fell a bit short.
PROs:
— Unique, boutique style hotel with character and flair
— Penthouse on the top floor with a great view overlooking downtown Los Angeles and jacuzzi
— Bar with a great selection of beverages, but…
— Great gym — Precor equipment (2x Ellipticals; 1x recumbent bike; 3x treadmills); dumbbells from 5 — 50 pounds; but…
CONs:
— Although the bar has great selection, they ran out of the draft IPA on Tuesday (only on Thursday did we find out that they were going to replace it with another brand). Service was hit or miss depending upon who was tending the bar. After three nights, my buddy and I decided to imbibe elsewhere.
— Although the gym had great equipment, ventilation was lacking — when full (Monday, Tuesday morning), stagnant, sweaty air permeated throughout the gym. NOT good. Additionally, on Wednesday morning, there were NO towels in the gym. I walked down to the front desk to inform them and they stated that they would immediately bring some up to the gym. I started my cardio routine…30 minutes later, no towels. UGH.
— Much like the hit or miss service at the bar, the front desk service seems fit the same standard, hit or miss.
I expect a certain level of standard from Hiltons — the certainty is what makes staying in Hilton brand properties automatic. If staying in downtown Los Angeles again, I may consider staying across the street at the Biltmore Hotel instead.

Extremely accommodating staff, very nice rooms, and a great location. The lounge is nice and has the best Cadillac Margarita I have ever tasted!

Stayed here for my birthday weekend. It’s considered a boutique hotel and it is very boutique. Very classy and intimate right in the heart of downtown L.A. Great service, great food and within walking distance of many great things to do and places to eat. Rooms are VERY small but well appointed.

I love this small boutique Hilton property. It’s charm and attention to individual service is very enjoyable in the sea of forgettable hotel experiences that exist in Los Angeles.
Great location, great service. Parking in the nearby parking garage is a tad more affordable than the hotels valet parking if you are so inclined to park yourself.
The rooms are smallish but nice. The hotel is nestled amongst the high rises so the view to the west is blah and to east is a bit more enjoyable if you like a cool view of the downtown skyline.
The restaurant is staffed well and they are super attentive to what you want. Even the early birds get seated before opening and treated to very nice 1:1 service. The bar and outside patio are enjoyable as well.
There is a great penthouse suite for those with extra cash that have a need for some extra space…
All-​in-​all I love this place.

Staff is wonderful. Service is prompt, professional and helpful from everyone, such as the valet, bartenders, front desk, to the room service. I have seen reviews that complain about age of the building, but do have to say it was built almost 100 years ago and that I do admire it’s character and architecture. A must of the building is to visit the penthouse, as there is a jacuzzi and magnificent views of the city that surround the building, all around. It’s absolutely breathtaking and gorgeous. The staff actually invite guests to go up there anytime. I have enjoyed my 3 night, 4 day stay here and would hope to stay here again. I recommend this hotel if looking for a hotel to stay, when downtown.

We spent one night, the elevators didn’t work since you need a card key to access the floors people were stranded. Forced to use the stairs. The room was ok. Very stuffy.
The food was good, not great. We had really good chicken wings :) yummy. We ordered a bottle of wine, Pinot, just perfect. They brought over a bread basket before our meal. We ordered the specials — one sea bass and one filet mignon. I wasn’t impressed by the steak, but it was good. For dessert we ordered the chocolate soufflé :(I was better off not ordering it. Lol.
For brunch the next day we had a wonderful yogurt parfait with toast, coffee and an amazing chorizo burrito. So good. The waiters for the brunch were very sweet.
I voted neutral — there are so many good qualities but some just need some work. Def room for improvement.

This is a pricy rooms, beds are awesomely comfortable. Staff is great. Corner rooms are small.
The room was so cold even with the heater on, the windows must be old they let in a breeze that is very uncomfortable when you want to stay warm.
Parking is $ 30.00/day or you can park yourself in the same place as valet for $ 24.00/day.
Convenient to DT LA.
Not very nice pleased with Hiltons recently