Holiday Inn Los Angeles-Intl Airport

Everything SEEMS decent.
The only reason I left two stars were for the pillows which were great and the room was clean.
The shower is broken or something. After showering for 5 minutes it automatically turns to ice water. This happened three times over the course of two days.
The blinds don’t close all the way and let’s light shine into the room when you sleep at night.
The toilet doesn’t flush 50% of the time so prepare for your partner to see your #2!

Where do I even start… They do not have set prices– online reads that one room with a king-​size bed is $ 99/​night, an employee told another guest it’s $ 129/​night, and we were charged $ 139/​night + tax! The next morning the total came out to be over $ 185! With ridiculous charges like «parking tax» on top of already being charged for parking. Next, the room was not stocked with all of their hospitality products as promised on a sign mounted on the bathroom counter. Apparently if you wanted things you’re already promised, you’re supposed to call for them to bring it up. Also, they do not serve free breakfast like most othe hotels– they just advice you to BUY food at their own restaurant by the lobby. Oh and I barely slept a wink because their thermostat didn’t even work and I was freezing!!! Steer as clear from this place as possible!

Lousy Hotel management, dirty, outdated and the employees don’t care if they give you service or not. They didn’t even understand «partial» rate on parking for a day (supposedly $ 3/​hr. up to $ 20 for the day). Wanted to charge me for 2 full days! Do yourself a favor and stay anywhere else.

This is the most absolute WORST hotel I have ever stayed at and I am in hotel management. I would never recommend this hotel to anyone even though they always have the IHG Employee Rate available. It isn’t even worth that rate, and now I know why it was the cheapest hotel in the area. It is HORRIBLE.
CUSTOMER SERVICE: I rarely ever get mad at any customer service rep b/​c I have been a CSR for many years so I am very understanding when a person needs to do their job. I will admit I did an error on my end, but when I did my booking I did this MONTHS in advance, so for a GOOD hotel with great heartbeat scores, and GREAT proactive customer service, if a guest does something wrong and it is an obvious red flag, you act upon it, not wait till the guest arrives & say you can’t do anything about it and wouldn’t do anything about it. Management was condescending. I hate talking back, but when s/​he was trying to explain something, I even told that person, «Good for you that you have that advantage, but not everyone is like you.» AND When someone LIES to my face regarding something that is false, that is when I get fumed. BULL. The only customer service reps I appreciated was Brenda a FD (Front Desk) agent and the shuttle driver. Do you’re due diligence and maybe your hotel will receive better scores.
ROOMS: Taking out all the emotions, this hotel is way below brand standards. The carpet felt grimy, the housekeepers do not dust as there was dust on majority of ALL the hard casing furniture. Beds were okay, but it wasn’t comfortable. The AC had a dusty scent to it.
BATHROOMS: WORST PART OF MY STAY!!! The toilet seat fell off when we lifted the cover/​cap, the toilet kept making noise through out the night and I had the hardest time sleeping. It was a very loud ringing noise through out the night. I kept having to jiggle the handle just to make it stop. the Showers, ooooooh man… SMH, I have never been so stressed taking a shower! EVER! The pressure was great, but the temperature never stayed consistent. It went from scorching hot to ice cold. I am a 7 minute shower-​er, but gosh I felt horrible b/​c I had to take a more than a 30min shower b/​c I couldn’t even handle the water temp changes! And I am conscious with my time b/​c CA is in a drought!
PARKING: There was ample amount of space
SHUTTLE SERVICE: Great! 24 hours, and I didn’t even have to wait. The driver was very polite too. I gave him a tip.
DISTANCE TO AIRPORT: If I had to give a ½ a star, that probably would be it.
½ star to the convenience to the airport and ½ star to the Shuttle Service. Other than that, this hotel is on my black list FOREVER.

Not a good hotel to stay. They charge $ 29 per night for parking. Why do we have to pay for parking when we already paid for our stay? If you can avoid to stay in this hotel please do. The rooms are ok. The carpet was dirty and the beds are not comfortable.

If I could give a negative amount of stars or just a fat zero, I would.
It is my fault to not have checked my receipt prior to my departure but I come to find that they placed a charge on my receipt for food I did not order or have.
This is such a sh*t show, I’d rather fly back or stay somewhere nice if it has to be 50 miles away. Just a bad place.

I really wish I could avoid this hotel. But work puts me here and I have no choice.
The overall hotel is outdated and kind of run down. My coworker and I were walking to the elevators and his luggage got caught on one of my side trimmings of the lobby wall… this entire thing completely ripped off. Definitely cheap.
The rooms are okay. They have good beds and I have never had a problem with how clean they are or anything like that.
However, I did have a problem when someone tried to enter my room in the middle of the night. I even had the Do Not Disturb sign hanging on my door. And I also locked my door with the extra lock. So I am glad that person wasn’t able to come in.
But then a few minutes later, the front desk called my room (in the middle of the night) and asked me what company I was with. I was irritated and very upset that the front desk had interrupted my sleep, as well as tried to double book the room. I mean, you guys are the ones that checked me in. Shouldn’t you know that this room is no longer vacant?
Beware of the McDonalds that is adjacent to the hotel. All the crackheads and prostitutes gather here late at night. So, if you can, ask for a room that faces the other side of the hotel.

Had a late flight in and needed a place to sleep before heading out in the morning. This Holiday Inn worked nicely. Very convenient shuttle both two and from airport. Easy check-​in, nice staff, room was clean. Didn’t try the restaurant for anything other than a cup of coffee and some danish, but service was great, coffee good and danish fresh.
If you are going here for a «vacation stay» hotel it would be disappointing, if you are going here for a quick overnight… it’s great! We got an internet deal.
If you plan to stay here… look around as there are deals out there and paying full price for this property probably doesn’t make much sense.

Got served a drink in the bar with an insect in it and bar tender could not have cared less. Switched to bottles and tried to order dinner and it was horrible. Supposed to be chicken breast but was dark meat and overcooked and dry. So I ate somewhere else… Then in the morning they don’t have any coffee in the lobby for guests to enjoy. Airport shuttle not regular or dependable. Too many nearby options to stay here. I’ve earned over half a million holiday inn points in my travels and this one is top three worst in the country.

My first time staying here, booked it through
for a stay of 3 nights Sun –Weds.
Cons: The check in process was ok, although they forgot to hand back my id which I didn’t even notice until I got into the room and got a phone call prolly
10 mins later after entering, usually they hand back both your id and credit card the same time.
Throughout the hallway leading to our room smelled like throw-​up (puke).
The shower, part of the handle was loosely hanging when you turned it on it goes straight to the shower so had to wait outside of the shower to get it to the temperature you want.
The toilet, sometimes it doesn’t flush my son had to turn the knob in the back of it to let water flow each time .
Lastly, I check my bank account and noticed there was a pending charge of $ 784.24 instead of $ 484.24 when I questioned the front desk on Tuesday they told me that they usually put a hold of $ 100.00 for incidentals which is the normal… so I told them well you put a pending hold for $ 300 NOT $ 100 and she saw the mistake and said they put a $ 100 per day for the duration of my stay, I’m so glad I wasn’t there for 2 weeks then it would of been $ 1,400 hold that you can’t access, which is not their policy, but somehow it did it which she couldn’t explain; thought I was gonna complain about it and told me that the manager wasn’t in… told her just to correct it if it is a mistake cause now there’s $ 300 that I can’t access… she then said that it’ll be corrected once upon checking out.
When I checked out; the front desk said that the additional $ 300 will be reversed into the account right away. Well it wasn’t, it took and additional 2 days and the pending charge was for $ 1268.48 ($ 784.24 more) then what I originally was quoted… called my bank to make sure that additional charge doesn’t go through and my bank told me to give it 7 days to correct itself if not called them back.
Pros: Room was decent enough to sleep in
But will not be staying here again not referring anyone too…

Not a great hotel, but then again it is a Holiday Inn so what do you really expect? I stay here on my short layovers in LA with my job, so I don’t have much of a choice. It has all the basic amenities you need to get by and the beds are pretty comfortable. Their gym is not much of one. Pretty small and not state-​of-​the-​art. My two major complaints are, 1. The front of the hotel faces the street and is close to the freeway so it is very loud and you can hear honking intermittently throughout the night, and 2. All the air conditioners are wall units and are very loud. Sometimes I consider sweltering instead of listening to it rumble all night long. Other than that, this hotel is okay, but not great. A solid 2÷1−2 star, but unfortunately for them there’s no halfsy voting here.

This was just the PERFECT stay for a distressed passenger stuck overnight in LAX (no thank you southwest). But staff was amazing from the manager to the shuttle driver! Thank you for your much needed kindness and hospitality!

Extremely comfortable bed. Easy to navigate TV. Free wifi. Very CLEAN. Well kept shower and bathroom. Can’t really think of any downsides this place made me feel at home.

This isn’t the worst hotel I’ve ever stayed in, but it definitely has a long way to go. Although the lobby and the outside has been updated, the interior areas, such as the hallways and the guest rooms, are still outdated, dark, and shabby. The elevator service is slow.
The hotel is also in a very undesirable location. The front of the hotel is literally in an alley behind a parking garage. When you show up after dark, there are questionable characters hanging out in that alley. If you decide you want to walk to McDonalds or Taco Bell (the only nearby food options outside the overpriced hotel restaurant), you will probably be accosted by multiple bums asking for handouts.
The staff is friendly, and that’s probably the only thing this place has going for it as far as I’m concerned. There are tons of other LAX airport hotels for a similar price and I’d suggest choosing one of those over this one.

I can definitely see where the low reviews are coming from. According to one of my locals here, they renovated the exterior to create that checkered pattern on the unit windows which is why the window of my room is so peculiarly small and square. From an outside point of view, it’s cool looking but the side effect of little California sunlight filtering is kind of a waste since the inward facing wall is mostly curtain-​covered.
They did greet me as an Elite member even at 3 AM when I stumbled in from work, upgrading me to an 11^th floor executive room. I’d forgotten I’d stayed here before and on seeing the slow-​running tub, the lack of any snacks in the lobby for late night visitors and other little touches I’ve come to love about this chain I was reminded how much this one is lacking. There’s a $ 20 per day charge for those driving in. The room interiors are the same earth tones with contrasting reds you’re familiar with. I was stunned to find my room missing a desk so I type this from an awkward pose using a round table and an arm chair. The HI chain could really benefit from providing guests with USB ports for device charging, too, by the bedside as well as at a desk. I find myself searching for outlets when I visit IHG locations in particular. Another surprise, no express check-​out under the door. Perhaps because of my very late arrival?
On the plus side, they do offer 24 hour complimentary shuttle service to the airport every ten to fifteen minutes and the rate was reasonable considering this is Los Angeles. Me, this is your reminder not to stay here again!

After a 4 hour flight into LAX And spending most of the day in LA traffic I couldn’t wait to get into my bed. When we first walked in it seemed nice the staff was semi welcoming we just wanted to hurry up and get into our room. One thing when booking this hotel online [through southwest airlines] is that they do not tell you that you have to pay a $ 18 parking fee daily.
Now up to the rooms… The hallway smelled HORRIBLE! Smelled like a teenagers football locker trying to be masked with spray deodorant but no matter how hard they could try it only made the smell worse! The beds weren’t comfortable at all. The sheets you get two thin sheets which barely kept me warm. The toilet has a sign above it stating its a Eco-​friendly Fokker where you would push down for liquids and up for solids. Too bad neither of them worked. We had to fill the back of the toilet with water just to flush it. On top of that when you flush you have to hold it down and the the water starts leaking on the freaking handle! How disgusting!!!
We had two short nights there and thankfully it’s over. I normally spend a little extra on hotels but my husband advised against this trip since we would only be there for two days. Never again will I cheap out again.

As the mighty Pit Bull sez: At the Hotel, Motel, Holiday Inn — we at the Hotel, Motel, Holiday Inn… I’m only staying here because United f-​ed up my flight — and so I’m stuck at the Holiday Inn with Pit Bull running through my head. It’s weird, the hallways look dark, and dingy — but the rooms are quite nice (I was on the 12^th floor). As for the negative comments about the front desk — gotta tell ya — Erik was freaking awesome. Very professional and even made light of my flight situation and the pathetic $ 7 voucher United gave me for food. Made me laugh — considering I needed it. So I’ve stayed at the hotels on this strip (Hilton, Marriot) — and this is a decent property. Just a little run down, but obviously has gone through a remodel.

3 stars for Daniel the front desk staff who was warm and welcoming.
3 stars for the proximity to LAX, convenience of the free hotel shuttle to the airport and free wifi.
0 stars for the leaky faucet in the bath tub and the sagging double bed. There’s drought in California!!! Time to fix your faucet and your rooms Holiday Inn.

My boyfriend and I had to make a last minute trip down to los angeles for a premier Since we were arriving late the first night we decided to get something near LAX. The staff here was not the friendliest and they charged $ 20 a day for parking. I always find it ridiculous when hotels charge for parking especially since you are already paying for a room and its self-​parking. Long story short, staff was not the best. The location is perfectly fine for a one night stay and the rooms were decent as well.

It’s a bed, with a bathroom in a room. Enough said. It’s clean, it’s not a 5 star hotel, but it’s someplace to put your head down.
There’s a pool, a fitness center and wifi. The wifi isn’t the fastest, but it’s workable.
I give this place 3 because it’s ok, there’s at least fast food joints at striking distance since hotel food for me is I pretty much a last resort.

Personnel charmant et prevenant. Chambres spacieuses, lits confortables. Hôtel avec piscine mais manquant de charme. Calme. Avantage: peu cher si on loue la chambre à plusieurs personnes (2 adultes et 2 enfants par exemple)

Nach unserem LA Urlaub bin ich hier für eine Nacht geblieben, um ausgeschlafen meinen Flug von LAX zu erreichen. Das Zimmer war sehr groß und sauber. Das Badezimmer hat eine ausreichende Größe und war sauber. Im Zimmer gab es eine Kaffeemaschine, Fernseher, WLAN inklusive. Im Badezimmer Badewanne und Fön. Insgesamt habe ich mich sehr wohlgefühlt, fand die Speisekarte für den Zimmerservice ausreichend und das Bett war genau richtig. Getränke gab es auch aus einem Automaten am Ende des Korridors. Leider war direkt vor dem Fenster des Zimmers eine Lüftungsanlage die für ein stetes Grundbrummen sorgte. Alles in allem kann ich das Hotel für 1 – 2 Nächte empfehlen. Aber nicht für einen Urlaub in Los Angeles, sondern nur für An– und Abflug.