Hollister

Bad customer service employees scattered somewhere nowhere to be found while I was waiting at the counter to pay for my stuff. I’m not so sure if they’re working cuz I see two girls talking to each other not really doing anything just chit chatting as I waiting to get help then I just decided to approach them if they work here and both said yes. Staff are not very friendly and very rude when I asked a simple question one of the girl. What is the manager or supervisor doing?! but I’m sure the head store are like that too. Lol! So yah I think most of the staffs there needs more customer service training.

Overall, this is just your typical Hollister store with nothing too great or too bad either. As far as the store goes, it looks like it’s kept and maintained pretty well and nothing was messy or hard to find or anything. However, it was kind of quiet during my last visit and I didn’t see any sales associates around to ask questions for if I needed help finding a size or had questions about the merchandise on sale.
Unfortunately, like most of the other Hollister stores, they tend to dim down the lighting a lot as well, which honestly makes it kind of hard when you want to shop around and look for things because it’s rather dark inside. They also blast music very loudly, which is also a nuisance and makes the shopping experience rather unpleasant because sometimes I just want to get out of there. But if you do come here, I would recommend looking out for sales because you could save a lot off of the original marked price!

They are the rudest people ever. This girl look like she didn’t want to help me. Very upset I return all of my clothes that how upset I was, never again will I ever shop there

Terrible shopping experience.
I was hosting friends from Brazil and they needed help to find sizes and colors, and nobody helped due to «I can’t leave this room», «I can’t leave this session» policy. I had to play the vendor role and help all my friends.
But is not all!!! When they were paying, the prices weren’t right, so the cashier couldn’t verify because of the «I can’t leave the cashier» policy!!! So I had to go to the shelf and take a GOD DAM PICTURE of the price!!!
But that is not all, I asked who was the manager and he pointed this girl chatting with a friend almost like they were in a bar!
Just to finish the experience, when I got home, I found out that they didn’t take the alarm tag!!! Very pleasant! I went to another store and returned all I bought!!! almost $ 500 just because I don’t want anything from that store again!