Honda of Hollywood

Shopping around for a new car, decided to stop at a new location that I hadn’t been to. Had a great experience thanks to George. He was very informative, and knowledgable. He wants on of those pushy sales people, he took his time giving different options and getting different estimates for us. He was very patient and friendly. George won’t disappoint! If you are looking for an honest sales person who will genuinely want to help, you know who you need to see. Great experience!

Came in on an emergency basis. Randy Benda said $ 200.00 for «looking» at it would be applied towards the final bill if they found out what the problem was.
For fuel system cleaning and change of transmission fluid $ 450.00 YOU READ RIGHT!
FORGET THIS PLACE. OH, and the manager won’t even answer your calls or e mails
Karen Takahashi. THE BEST HONDA IS SIERRA, AND ASK FOR KEVIN.

I had a great experience with George. He helped us buy a new Civic. He made it really easy. The lease people were also very helpful. Thanks, George!

If you ever visit Honda of Hollywood please ask for George. If he’s not in ask for his card and come back the next day. I must say this because George is without a doubt one of the best if not THE best car sales man you will ever encounter. Right off the bat his energy is completely different. You don’t get that smug aggressive type of feel that you do with most people in sales. He genuinely wanted to help us get the best deal possible so that we could drive off the lot and know we made good purchase. This was nothing like my first purchase at downtown Honda where I was suckered and left high and dry with a high monthly payment, feeling unsure and not knowing whether I had made a good choice or not. This time around with George it felt as though I had come to buy a car from a friend that was trying to hook me up as much as possible. I’m seriously not just trying to hype this guy up. George along with Sam and Raj made leasing my car easy and I would not hesitate to come back and make another deal with these guys again.

Yo. I just wanted to go out of my way and say thanks to my homie George. Everyone should buy a car from this guy. He’s going to be the best dude for you. ASK FOR GEORGE. He hooked me up along with Sam. But he was approachable without giving that creepy car salesman vibe you get from most dudes. I went before and totally had some dude that wasn’t that kind. But George was cool, kind, understanding, human, patient and very precise He got me the deal I wanted and got me in and out at a very timely fashion. He deserves a vacation. Thanks again George.

Issue #1) My sideview mirror got hit and the plastic cover popped off. I took it in and after an hour they said I would need to replace the whole thing for $ 450. I drove off in disgust and looked at it more myself. Turns out, it was just fine. I was able to just pop the plastic cover back on (which they left off, probably to make it look more broken) and fiddled with it a bit, and it operates like new. They were completely lying.
Issue #2) I bought 2 little cargo hooks for my trunk so my groceries don’t fall over. It’s a 2 minute install according to YouTube videos, BUT you need a special $ 80 Honda tool (of course). I called Hollywood Honda, where I bought my car new a couple years ago, to see if they would do a 5 minute courtesy install, and they wanted to charge me $ 130. That’s not customer service – that’s just greed.
I understand they need to get paid for their time, but for this type of thing, for someone who gave you thousands of dollars when they bought their car, you say, «Hey man, bring it on by and we’ll pop those in for you.» If this employee understood customer service, he’d know that that would have gone a long way in gaining my loyalty back after the sideview mirror incident. Instead, he just lost all my future service and repairs for good, costing them way more than $ 130.

Avoid this place if possible! Terrible service. Rude and untrustworthy. I leased my vehicle here and I regret doing so. I was quoted one price and once papers were drafted for me to sign a higher price was listed. Regretfully, I accepted the higher price even though I knew I shouldn’t have. I was already emotionally attached to my new vehicle. I have a felling this is a common practice here. Getting your car serviced here is a nightmare. Long long waits and rude staff. I highly recommend a different dealership.

It’s almost funny when I think of it now. I went in to buy a new Honda CRV. Gave them my price and the brach manager walked in and out three time, apparently running numbers and trying to get me the best price. When suddenly he comes in and gives us a story about a same model car owned by branch owner, and how they are the best cars from Honda supply chain. And that he could match my price for that one with 5,000miles on it. When I reminded him that I was here for a new car, he tells me it was never registered so it’s like a new car. Thats when I knew I’d had enough of this and walked off!

They will SCREW up your car. I’ve been coming here for oil changes for years. Ok, no problems there. With an appointment I’m done in an hour.
Last oil change I was told that I need to get bushings changed. I took the car to a mechanic for a second opinion. I obviously don’t trust Honda at their word. They’ve told me I need other work done that I didn’t need done in the past.
I finally decide to get the bushings replaced. James at Honda gave me a cheaper price than several other mechanics.
I pick up the car a few hours later and it starts swerving to the right. I was like WTF? I call and let them know the alignment wasn’t done right. My car didn’t do this before.
I come back in, you know because I have nothing better to do with my time than waste hours at Honda – they seem to agree with this. Anyhow, I come back and the mechanic tells me that I have a radical pull, and I need new tires.
Ummm, i just got two new tires and prior to coming into Honda I didn’t have this problem.
Then they tell me some kind of mumbo jumbo about how there was ten more PSI in one tire. Again this was never mentioned until the second day I came back.
Then I was told because the bushings are good now and everything is set correctly the true problem is out in the open which is I have two bad tires. Sorry honda – this doesn’t make sense and after reading other Unilocal reviews how you screwed up other peoples tires you have no clue about anything. Yes, they are different brands, but the same size. Car never had a radial pull until i brought it in to get serviced here.
Their explanation doesn’t even make sense.
Now I have to go to another mechanic and get their work checked – again it’s hard to take their word on anything. Thanks honda for screwing up my car and sucking up my time. I would never come back here for any service. These guys screw something up and then come up with crazy excuses and don’t take accountability. STAY FAR AWAY unless you don’t care about having your car damaged.

AVOID GETTING SERVICED HERE
I came in here for a check-​up on my fuels and tires before going on a road trip just to make sure things were good… The staff was friendly, the service room was clean. We got out rather quickly. Fine. The service man told me that my tires had too much air, and he took some air out for me. Fine.
That night my tire light went on, and it had never before. Someone told me that anytime you mess with tires the light will go on, so I accepted that and went ahead on my road trip. The light stayed on for the whole weekend, and for a whole week after. I tried to call to ask what it could be, and the serviceman said it could have been a leak or a nail and that I would have to bring it in to get checked. I said how can this be when it never went on until I brought it into you guys… He just said yeah if you can bring it in before 6 we can check it out, which I couldn’t because I had to work, and I needed to do über for the rest of the night. I was worried about something happening while driving for Über so I had a friend go with me to the gas station to check out my tires. He said they were so low, at 14(when they should’ve been at least at 30) and he put some air in the tires at the gas station, and boom the tire service light went on. They purposely took air out of my tires before I was going to go for a road trip, putting me at risk and when I tried to email the manager I never got a response, all I got was an automated service surgery, which i started to fill out for a good 10 minutes till I realized I was barely 15% through the survey. Who wants to fill out a bubble survey about their experience for a whole hour –_​– I love my Honda, but so far I’ve had nothing but trouble with the Honda service shops.

Honda agents are very good in sucking your money. They are well trained to deceit people. I just hope this will bring you a long long way and u can sleep peacefully every night. I hope you are happy feeding your family from your deceitful earnings.

Came in for an oil change waited a whole hour and when I started to ask where is my car they told me they haven’t started on it yet and would take another 50min. What’s the point of making an appointment with you guys if you don’t even know how to manage time and work!!! Plus it’s like $ 50

These people have had my car for weeks. They take forever to respond to you (forget about them keeping you posted).
I expected getting around LA without a car to be a pain, but Honda of Hollywood has made it so much worse.
The staff seems nice, but I’m so tired of the run around. Just let me know what’s up!

Always a great experience with this dealership! Where many turn you away, Santa Barbara/​Goleta Honda, when you roll up at 11am these guys take you in for service every time! When quoted 4 hours they were finished in 2 hrs. They always deliver.

Service department guys are very nice. It’s my first time here and I was pleasantly surprised by how friendly they are.

The Auto repair team here is awesome! I feel like they go OUT of their way to SAVE me money.
James in auto-​repair was awesome, friendly and on it. Thank you!

So let me get a few things off my chest! Hondas are great cars, they have their problems like the transmissions on our Odysseys, but we have driven a lot of them, and we like them. It is the garage that’s the problem. They can do all the service and have the parts but the cost is always high at Honda of Hollywood, you get a much better deal in Santa Monica or a private service center.
Last time I was in I asked the service representative if there was a way to stop my driver’s wing mirror from flopping about on my Odyssey. The reply was «No you are better off waiting until it comes off and then pay for a new one.» It was a lot of money to replace it. Today I was washing my car and I noticed a seam on the mirror casing, pried if off and what do you know, there was a little Phillips screw which as I turned it tightened up the mirror just perfectly. It is all back together now, but I was irritated. It got me thinking about the other times I had not felt well served.
Our transmission blew out on the Grape Vine on a different Odyssey, and towing it back to Honda of Hollywood we got a quote that made us smart to do the repairs. We asked around and got a better quote at half the price and had the minivan towed there and well repaired.
Our Honda Fit has pressure sensors in the tire rims. When a tire company broke the sensor with the tire iron they had to send to Honda of Hollywood to get the part and reinstall it. The trouble was that it could only be set back so that the indicator light was not glowing, by having a setting changed and checked at the dealership. Now the dealership had already charged for the part and now they wanted to charge me to reset it. I had bought the car from them, and they couldn’t even help us out with this issue. Santa Monica Honda did it for free.
So there you are letting off some pent up steam just because they gave me some bad information about how to tighten my mirror. Honda of Hollywood is expensive, and they are not going to do you any favors unless you coerce them. We have used them for over twenty four years so we do know what we are talking about. They have got to work on that extra considerate customer service.

If safety is a factor this place doesn’t care at all about your safety. I don’t even know where to begin how horrible this place is and how much I would never, EVER recommend it to anybody to ever go to.
It all started when my Honda 2013 Civic wouldn’t start due to the battery dying. I know it was the battery because I had to get my car jumpstarted to be able to make it to Honda Hollywood. Once I got to Honda Hollywood not only did I have to explain multiple times that I had my car jumped to get to the facility but also I was 100% aware it was the battery. They begin to give me the whole run around that my car unfortunately was no longer in warranty and the battery was not going to be able to be replace. Two things: 1^st my warranties for three years last time I checked it’s 2015 not 2016. 2^nd miles also are under warranty I was at 34,000 and at 36,000 is when the warranty goes up. After having them show me the proper documentation showing that I was actually correct and they were wrong finally did they agree that yes the battery could be replaced if indeed it was dead. Long story short they wouldn’t replace my battery. I went down the street to another auto mechanic who indeed said yes your battery is dead. Funny enough when I got to the other auto mechanic my battery died right there and then!!! Because the other auto mechanic place was so cool they let me borrow a battery from them, drive my car with the borrow battery back to the Honda of Hollywood with the dead battery in the back of my trunk and prove to them that my freaking car needed a new battery. With all that you would think they would just give me a new battery. Nope, they were refused. It wasn’t until I turned into the exorcist and my head started to spin they finally decided to give me a new battery. Which I still had to leave my car overnight, pay for a taxi to take me to work and back home and back in the morning again to pick up my car. Only to find out in the morning that they offer free shuttle rides and nobody said a word to me. They try to pull a fast one on me and weasel me out of getting a free battery that was under warranty, wouldn’t believe me when I kept telling them the problem was the battery, was forced to go down the street and have a second opinion to only prove they were wrong, went back to prove they were wrong and they still wouldn’t believe me, had to pay three times for taxis when they offer a free shuttles, the answering service is rude and unreliable hung on up on me three times, the front desk is absolutely oblivious to any clients or customers that come in or go out of that place, the manager could care less if you came in with one arm squirting out blood screaming that your car attacked you and is malfunctioning, if your girl coming to this place run for the hills, what can I say this place sucks so bad it’s almost like a horror movie every corner you turn in this facility. NEVER AGAIN WILL I GO TO THIS PLACE!

MAC ALMEROL. Thats he name u must ask for when u walk in here. I came in here hoping to get a car and Mac was the friendliest folk ever, he teally cares for his clients

The Kingdom of Hell… or should I say bankruptcy.
If you want to be ripped off, scammed, and robbed than take your car here.
THEY DON’T EVEN PRETEND TO BE HONEST!!!
A simple oil change will domino into a 500.00 dollar ordeal on a regular basis.
One trip they insisted I needed a new motor mount. It cost 500.00 to complete.
Well after some detective work I found out that they never even preformed the motor mount and the entire thing was a scam. Who even knows if they really preform a simple oil change.
DO NOT GO HERE.