Iris Skincare

This place is a nightmare. A NIGHTMARE, I TELL YOU. This has to be the WORST facial skincare places I have ever been to. First of all, it’s located in a pretty shady neighborhood. That did not stop me from trying this place out because there was a deal that I had from before. When I purchased this 10 times vitamin C bundle deal, I made sure and asked them if there was an expiration date for this KNOWING that I am busy and it is hard for me to make any commitments of coming once a week. They said I can come back in ten years and they would still have my name and however many times I have left. With that being said, I haven’t gone to this place for maybe… half a year? I made an appointment a month ago and they had told me that Friday was the only day available. «Ok, fine. Maybe they’re actually really good so they’re booked and a month reservation in advance seems ok» I think to myself. Now,… Friday comes, (FINALLY) and I thank goodness had a day off that day due to Easter. I’m sleeping in and I get a call from them at 8:30 AM asking me to come in early because it’s Good Friday and that they have to close the shop early. Ok, fine. I’m a bit annoyed that they woke me up early but whatever. better for me, I think to myself because I wanted to start my day early and run some errands anyways. I get up and drive to the place. I go and a man asks me for my name. I tell him and he asks me if I made a reservation. I tell him I made one a month ago and that he even called me this morning to come in early and that’s why I was there. He searches and searches and finally finds my file. DUDE SERIOUSLY WHO USES PAPER FILES THESE DAYS? UPGRADE TO A COMPUTER SYSTEM WHERE IT WOULD MAKE THINGS SMOOTHER WITHOUT ANY COMPLICATIONS… GOSH… anyways, funny looking old and short lady who seems like she had a bit too much botox comes out. Tells me she’s the owner and asks me to go into her office to talk. UH WTF? I felt like I was getting in trouble and going into the principals office. She tells me that I haven’t been there for so long that shes going to cancel all the times I have left. SERIOUSLY? I PAID FOR THAT. WHY WOULD U CANCEL THEM? UR THE ONE THAT TOLD ME I CAN COME IN TEN YEARS IF I WANTED TO TOO. I get upset and tell her in korean, so. you’re telling me I cant use any of it? Why am I here and why have I paid you for services I have not even received? She asks me why i didnt come and i told her im busy with work and stuff. LET ME TELL U. I HAVE TRIED TO CALL MONTHS BEFORE AND THEY CHANGED THEIR PHONE NUMBER. I HAD TO GOOGLE THEIR BUSINESS AND CALL MANY DIFFERENT NUMBERS TO FINALLY FIND THE CORRECT ONE. i also explain that to her and she tells me «oh thats not my fault. it’s yours» That’s when i started getting really mad. I told her to give me a facial for today and that I MYSELF don’t even want to come back so to throw my file away. She then tells me to go into a room and change into a robe and lay down. I do as i’m told and she personally comes in and gives me the facial. She’s hitting my face and asking me stupid questions about myself. Then she tells me I have wrinkles and that I should sign up for another deal at that place. MIND YOU THAT IM ONLY 26… WRINKLES? LOL DUDE SHES CRAZY. I don’t say anything and she puts a mask on me and tells me she will be back. I fall asleep and next thing you know, she’s playing the piano outside the room. MOFCKA BE PLAYIN THE PIANO… LIKE «DUN DUN DUN DUNNNNNNN» I got startled and woke up. She then comes in and washes the mask off of me and reminds me once more about buying another package deal… HAHAHAHA SHE MUST BE CRAZY. She then hands me an envelope for her tip and walks out. I change back to my clothes and put a penny in the envelope and go outside, hand her the envelope, give her a big smile and left. This was Friday… Today is Monday… I now have a pimple on my chin… oh happy day… That place really needs to go out of business. They are not professional and the place is way too shady. Parking lot is CRAMPED too and you MUST be careful when going in because it’s super narrow. HOPE THIS PLACE REALLY DOES SHUT DOWN GOSH

Don’t go here. Really.
I bought 30 body massage and 10 facials.
EVERYTIME I get a full body massage I am bruised from neck to hip. They told me the parts of my body that is unhealthy will be bruised more. After about the 5^th time I was not feeling better, I was not toning up, and I sure was not happier. I decided to ask other places that offered full body. They told me it is true that parts of the body will bruise more when you are unhealthy but the masseuse is suppose to ADJUST the pressure. If you are bruised all over they are using too much force which can be HARMFUL.
The worst part about this place? The FACIALS. I used about another 5 facials and they use a high frequency machine that uses electric currents and heat to put in serums deep into your skin. I never had acne or pimples but after getting facials here I had these HUGE pimples that were not turning even white on top around my chin and mouth area. The masseuse at Iris’s told me I had a bad uterus which caused all this and I should get MORE body massages to «heal» me. I had to go to a dermatologist to find out the crème can be too heavy for my skin type and the machines they use must not be properly disinfected. Also for a skin type like mine, that have white/​black heads on my chin, using a high heat/​high frequency machine can cause infection underneath my skin causing these huge bumps that cannot be punctured and squeezed.
I practically left roughly $ 1000 worth of unused massages here. I haven’t gone back in about a year and instead got treatment else where. I have ZERO pimple (or infection) and my skin is perfectly clear.
The lady that sold me the products is a lady with WAY TOO MUCH surgeries done to her face. She was rude and practically a bully who basically told me no refunds with her don’t care attitude. NO PROBLEM since I will never go back and will warn my friends to never try this place.

I bought a membership for $ 1500.00 for a full body massage on June of 2015.
Every time I go there I have to wait at-​least 1 to 2 hours, even though I had an appointment. The establishment seems dirty and unsanitary. The massage beds sheets have a strange odor and not cleaned properly. I regretted my decision to purchase the membership there and asked for a refund. The owner started to yell at me and refused to give me any refund. After calling my good friend to help me resolve my situation I still am losing over more than half my money to that shady owner and business. They wrote me two checks for my refund but they bounced a check and I have to continue to ask for my money. I hate how I have to call them asking for my money everyday. Not having enough money to give my money back. What kind of refund policy is that? Stay away from here, learn from my mistake.
Very unprofessional and the worst place ever!!!

There is a complaint about this place with the BBB that sums up most of the complaints here. Basically, this place pressures people into buying «membership» packages so they can make money up front and then make it nearly impossible for people to schedule appointments. When you call to make an appointment, they don’t answer the phone. Apparently, there is no full-​time receptionist and all the calls seem to be forwarded to the owner’s cell phone. Even when you’ve managed to make an appointment, they either (1) call you to reschedule or cancel your appointment without any explanation or (2) make you wait for hours when you show up. Once you manage to get in, they give you «upgraded» services that they claim are worth more than a regular appointment and then reduce the number of appointments you have left in your package. In short, they take your money and then quickly try to get rid of you. This is a highly unethical practice, and I don’t know how they can still be in business.

Don’t waste your money or your time! I have to agree with the other Unilocalers. Iris has the worst customer service. Appointments are difficult to make and even with one I have waited 3 hours before. There has never been a time where I waited less than 45 minutes. This is probably because they give priority to people they know. I can go on and on about how horrible this place is and all of the bad experiences that I have had there, but just thinking about it is making me upset. If you value your time, money, and your skin definitely visit somewhere else.

Pros: They valet your car if the parking lot is full.
Cons: Expect to wait… Like a LOT. I’ve waited up to 2 hours once. Even with reservations. The owner even admitted that she overbooks on purpose due to cancellations. I went because my mom bought prepaid sessions. Whatever you do, DON’T pre-​purchase anything there. You’ll end up hating yourself because they don’t give you a refund… Even when they make you wait for hours every time.
Would I go back?: Hells no.

If you want to waste your money and most importantly your precious time, go to this place. I do not know why they bother to give you an appointment when you have to wait #&^/​#!! One hour or more. You need to tell everyone around you to stay away from this massage place. They will sell you packages which seem quite inexpensive and lure you in. but they do not deliver what they promise. STAY AWAY!!!
… … … …

Wow. This place is really horrible. I regret buying 10 session package, which my mom paid $ 700 and me $ 200. First, they dont know how to make an apptmt. We always walk-​in at correct time and they cant find our apptmt. Needless to say, we booked the earliest time; it wasnt that earlier customers were getting delayed. They dont have enough equipment so we have to wait until it gets available (by equipment, I also would like to include «therapists» since they are not READY at apptmt time). Then during the session, «therapists» would keep on pressuring us to purchase more expensive package ($ 20,000 worth) because its better for everything. Its suppose to make your skin glow, remove blemishes, and improve fat loss. Once we told the owner we dont want the expensive package, she’s not interested in talking to us. Thanks.
Then today! Wow… This guys walked in (late 50’s?) and yelled at the owner for not paying back his money. Called the owner thief and wants his paycheck. He came back and yelled couple more times. So basically, this place sucks. Do not come here!

My future mother-​in-​law booked me an appointment because she has the 10 package deal. After reading the terrible reviews to this place, I came begrudgingly with super low expectations.
First of all, this place is located in some sketch part of town. I couldn’t find parking in the lot so I had to street park and was worried about safety. The building itself has an old home feel-​definitely not what you expect from a skincare center. Everything smells musty and old and I started to worry about the sanitation of this place.
I made a 5 o’clock appointment and they were prompt about seeing me. This is my first time getting a facial massage at a Korean place so I absolutely had no idea what to expect. Plus my Korean wasn’t good enough to even ask.
I walked into a room and another client was already laying in another bed next to mine. She was passed out snoring away. This was weird and not pleasant. Then they made me take all of my clothes off and lay down on a heated bed. They started rubbing some oil in my face and started massaging away. I literally felt like I was getting slapped around like a bit*h. I have super low pain tolerance so the entire massage was very torturous for me. I’m also super ticklish so whenever they massaged my neck area, I would burst out laughing and feel super awkward about it because the Korean lady wouldn’t make a single comment. I also did a cold Vitamin-​C massage that felt good on my face.
During the middle of my session, the snoring lady left and a new client came in. The client was getting stuff injected in her face and kept saying «ow, ow, ow.» It was very stressful for me to hear her in so much pain as I’m trying to relax during my massage.
All in all, my face felt extremely moisturized and firm after the massage. I do definitely think the massage helped get rid of excess fluid in my face. However the reason why I give this place a low rating is because the appearance/​smell of the building makes me concerned about how sanitary this place is. Luckily I didn’t have to pay for my session but if I did, then this place would definitely have gotten a 1 star.

Money hungry owner keep chasing you for sales pitch. Don’t go ther. No refund after skin allergic reaction nor any after care. It’s one of worst experience ever.

I stopped going there late 2010.
I even bought an upgraded package for the vitamin C cold massage they had as a special.
Only went maybe 2 – 3 times and stopped going although I bought a package of 10 sessions.
The reason? They got way too busy and service was getting worse and worse.
I would have to wait although a appt was made and there would be long wait times between starting the service and in between services.
At each visit, the machine they used for my massage was in use and so I have to wait until it’s available. They only had 1 machine!!!
Plus so many interruptions during the sessions.
Also, I heard that the tips you give to the front desk does not go to the younger facialist with the scrubs on. It goes straight to the owners pocket. Most, if not all, of the younger girls in scrubs do not have a license.
Only the ones in the white gowns and keep their tips b/​c they are licensed.
Tipping $ 10 each time I go has become a waste for the quality of service I get.
That’s how bad it got.

This place is seriously whack, with no privacy or enough space. The only reason why I went to this place 10 times is because my mom got me a facial package for $ 200. The ladies that give you the facial are nice and good at what they do, but I always wondered why the girl (in her 20s??) at the front desk had so much attitude. She is so rude, curt, and just unpleasant. I would never go back to this or recommend this place even though the their price is competitive… but then again, who knows if what they use is really «legitimate» stuff. You really get what you pay for. Stay away from this shady (on every level) business.

Its ok here. The best thing about the place is the price. Stankin’ cheap. They are pretty good at massaging and they use machines for vitamin c or a lifting treatment depending on your package. They do nothing higher end places do though, ie extractions, steam, etc. but, you get what you pay for. But I’ll be real, I’ve waited over an hour even with an appointment when it was busy. There are three massage tables per room so it is tight. You can not ask for the same skin care lady, whoever is free is who you get. Finally, they try to get you to buy other packages if you’ve been going for awhile. Yet again, the price keeps me here. It’s better than letting my face just sit and sag. :)

You will never get a real skin care here. Rude consultants and managers are never helpful and unprofessional staffs just touch your face and get the tips. Even its the cheapest in the town, its a waste of money and time going there.

Pretty wack and ghetto here but whatever.
You will have to wait and its always packed but the girls are nice.
They do vitamin c cold machine or whatever you want.
It is a korean place and Koreans are about getting their face massaged so their face will get smaller. I don’t think the workers have aesthetics license which is why they don’t do deep cleansing or steam or exfoliation. or even laser. I would go to a professional place for those.

You will wait at reception, even with an appointment, for 20 mins.
After you are assigned a bed, you will be laying on it before someone walks in for another 10 minutes. The bed is sticky, gown is wet.
the place smells like old spoiled cosmetics.
the procedure itself is = well, it’s worth $ 15.
then they put on a mask, which feels very low grade, and come back in THIRTY minutes.
THe place is now offering $ 150 for 10 facials. Ladies, you get what you pay for. If you have nothing but time and energy to waste, you can go to Iris. As for me, I wouldn’t come back here even if they pay ME.
Somehow the place seems to do well — their clienteles are Korean grandmas who doesn’t mind waiting forever as long as facial costs $ 15.
Oh, and, don’t complain to the owner. Not worth wasting your energy; she will pick a fight.
If you have 2 hours to care for your skin, i’d say get a beauty nap at home. THis place has me speechless.

I have to say i put one star because no star was not a option. they should be minus.
DONT WASTE TIME. GO SOMEWHERE ELSE. EVEN if it is $ 100 dollar 10 session i am not recommending. I have 8 session left, I am not going because it cost me more money to fix what they do to me.
My Doctor bill came out to be over $ 500 after i visited them 2 times.
out of my 12 year experiences with any skin cares, they are the worst.
I dont want any one to have same experience i had. I am literally about to sue them if they dont refund the money. which they are insist of not paying.
I will make few major negatives on this store.
1. No designated manager to work on your skin. it changes every time.
2. It is not really a massage. it is just cleansing and a pack in 40 min with 20 min wait.
3. they dont even offer you a locker like others do.
4. no advise or care from the employees there. only sales!
5. oh and parking is also horrible.
6. because they were cheap, they are always over booked. if want to book need to wait like 1 week or more. and you cannt really get the time you want.

THE WORST skin care ever! they would not leave you alone until you buy. they won’t even let you leave. not to mention that they would force you to buy they skin care package that costs $ 1500. i and my sister had to yell at them to stop !! but i and my sis had to spend $ 700 each to get outta there. we both went there 2 times (we still have at least 18 more treatments left) but we do not go, it’s not only waste of money but it’s waste of time — - both time i walked out of the treatment room i had to go to the restroom to clean my face since they left so much stuff on my face!!! (not for treatment– they just did not clean it all the way) they walk in here and there just changing the mask pack but never stay with you for longer than 10 min. one more reason we are not using package we bought is that whenever we go, all the employees won’t leave us alone, they NEVER gave up on making us buy that $ 1500 treatment. i went to skin care for at least 10 years since i started very young~ this is THE WORST SKIN CARE EVER!

Careful with this place. My wife’s mother (native Korean) called them to set up an appointment for laser treatment for my wife. They quoted 10 treatments for $ 400. When we got there, it turned out they don’t actually do laser treatments. This was not a miscommunication. They were being deliberately misleading to get us in the door. They then tried to upsell my wife a $ 1200 «stem cell» treatment. It was a fairly high-​pressure sales pitch: «We’re much cheaper than everyone else, pay us now or the price goes up.» I asked them to guarantee the price if we returned so we could do some research, and they refused. There are too many other places out there to deal with this nonsense.

I too fell prey to the great deal they advertised; $ 300 for 10 facials. I brought my mom with me to translate and after I signed up for the package, the consultant kept insisting that my mom get one too. My mom had to tell her 5 times that she did not want one, but the consultant was a bulldog. My mom finally had to raise her voice to get the consultant to back down. The facial itself is lame. I can’t wait until I’m done with my package so I never have to step foot in there again. There is no exfoliation, extractions, or even steaming of the face, even though I saw they had the steamer right there. They are very unorganized with their scheduling. One time they had me on the schedule at 2 different times and one time they didn’t have me on the schedule at all because apparently they changed calenders and didn’t transfer my appointment over. I had to wait for 30 minutes until I finally came out of the room and asked if anyone was coming. And forget about privacy and a quiet atmosphere. They are always opening the door while you are changing. People go in and out of the rooms without knocking. And this is the WORST part of this place: I always tip the facialist, but when I leave, the receptionist always asks for a tip! At my first visit, when I was about to leave, the consultant condescendingly said, «when you get a facial, you’re supposed to leave a tip.» I couldn’t believe it. Twice they chased me down the stairs to ask for a tip. I told her that I gave it to the person who performed the facial. This place is very unprofessional. Please do not give them your business.