License 2 Bling

I have 2 license plate holders from L2B. I have had them for many years now. I purchased the VIP frame which is made with 500 genuine Swarovski crystals & back in 2010 it cost around $ 120. I also purchased the 256 Series which features (DUH!) 256 genuine Swarovski crystals. The last one mentioned had to be sent back after being on my car for not too long due to losing stones. Very disappointing. However at that time their customer service was very good. They took my call right away & asked me to simply mail back the defective one & they’d mail me out a new plate holder. They did. Great job guys. You should have kept it up.
Fast forward 5 or so years… I’m on their website looking at the paragraph that says yadda yadda about the «Precision-​Bright Embedding» meaning (quote) the crystals are in the frame to stay. Sorry but my response to that is ‘bullsh**” Not true. My $ 120 L2B plate holder is missing 3 stones on one side (which has been that way for YEARS but I’ve let it slide) however, yesterday I shut my trunk, never do I slam it hard, that’s bad! & another stone from the other side falls out right in front of my own eyes. Not cool. So I went home & called L2B right away. I did as they asked & left a detailed message with my phone # spoken 2x very slowly. The message states they will return my call within 24 hours. Again… I call bullsh**!! It’s been way over 24 hours since I called & I haven’t heard a peep. I’m not fond of fibbers (liars) In fact people who don’t tell the truth are on my top 5 no bueno list. I will try again to contact them, in fact I may send an email as well. We will see what they say & if they are able to redeem themselves at all. I have no problem spending money on frivolous things, I work hard & I like to treat myself but I do have a problem if something is supposed to really last slowly starts falling apart in front of me. Not to mention the «special» bolts that come along with the plate holders… 100% garbage. They have been rusted from The beginning. Looks so ugly. And, no, L2B I cannot use the cheesy «chrome» caps you provide to cover the rusted bolts as the plate holder is so wide I have to take it off every year to put the new tags on & those cheap Charlie’s didn’t make it through one change. Good grief!
Overall, my cars have looked nicer through the years due to these L2B plate holders but at this time NO I AM NOT HAPPY. The supposed star quality (Kim K, Maya, Nicky Hilton etc all have these on their cars, so they say) is really not good. Oh & I bet the «stars» get their calls returned when these products begin to fail. I am however, still waiting. Not amused.