Linda Foster, OD

I went the end of last month to get my daughter and my eyes checked and to purchase new eyewear. From the moment we walked in we were greeted by the receptionists (Rachel and Pernah) with a Welcome and smile. The wait wasn’t long and the visit and conversation with Dr. Foster was beyond awesome. She worked well and communicated great with my 10 yearold. She was well spoken and took the time to explain the procedure and answer all questions for us. They have a great selection of glasses/​frames and the prices are much better then other private practices.
We will definitely be coming back!
Beware of the construction at the parking lot. New sprouts coming soon!

Dr. Foster is nothing short of amazing. She has been incredibly helpful in finding the right contacts and glasses for my extremely strong astigmatism. I have never had a doctor take such time and care in correcting my vision as best as can be done with my astigmatism. The office staff is equally helpful and caring.

I am very pleased with the service I received at Dr. Fosters’ office. The Optician/​Front office, was great at explaining what my insurance covered. They have a great selection of frames. Most importantly Dr. Foster is very thorough with her exam.

Dr. Linda Fong/​Foster what a blessing she is very patient and accommodating to all her patients. I am diabetic had a retinal detached and she monitors my progress. Her prices are very affordable. The front office sweet ladies and helpful working to give you the best deal for your money.

My visit was with Linda Foster and I must say I had a great time. Linda was very friendly and courteous, answered all of my questions. Very professional and knowledgeable and much to my surprise a very attractive young woman. The exam went well and I soon found frames in the price range I wanted. Close to my home and able to see me the same day. This was a very positive experience with Ms Foster and the staff, no problems at all.

My husband and I have been going to Linda Fong for about 5 years now and have always received top notch service from everyone that works there. If I have a problem with the glasses or prescription Linda has made it right. I used to go to a «fancy» place in Pasadena and all I got was pricier glasses. I would recommend this place to anyone. I love that she’s local.
Esther

I’ve been coming to Dr. Foster (previously Fong) for over eight years now. I can tell you that my experience has been nothing but positive.
Of course, being an educator, how could I complain? I have VSP insurance! And because I do, Dr. Foster lets me know of the wonderful perks I get thru my insurance. :)
Dr. Foster is very thorough with her exams. She even asks about my health and will offer helpful suggestions for taking care of my eyes. And if I have questions about some eye related issues, she happily answers my questions.
And the receptionist in the front has been nothing but friendly. :) I have found her to be polite and helpful, especially with my barrage of questions!
Plus, they always notify me when my glasses are ready and when I need a check up. I have NEVER found them to try and get me to buy more stuff. Never.
They only help with what their patients need. And that’s fine by me!

If I could give this place a negative rating, I would.
First off, they’re never open on time. They once scheduled me for an appointment at 10am and I waited an hour outside. I left at 11 and they called me as soon as I got home asking me where I was. Not even an apology for wasting my time.
Second, their receptionist is very rude. She’s some Filipino lady who will argue with you and try to get you to pay more than you have to.
Also, this place is overpriced. They do NOT care about their patients. All they want is your money. They will even lie to you and say you don’t have insurance to try to get you to pay out of your pockets.
I left this optometrist for a different one, and they even charged me for transferring my old information.
Oh, and I can’t forget to mention a time when I had an eye infection, but all the doctor did was a reffitting for new prescriptions. I had to go to a different optometrist for a doctor to tell me it was an eye infection.
DO NOT COME HERE. Waste of money and time.

I’ve been going here for about 3 years now. Their facilities aren’t the greatest but I didn’t mind… Until one day I had an absolutely awful experience. I wanted to get fitted for contacts but wasn’t sure how much it would cost me. If I couldn’t afford it, I wouldn’t bother with the exam, etc.
So, when I called to make an appointment I asked for a rough estimate of how much things would cost. The lady on the phone told me that to her belief, if I were to get the contacts from their office, I would have to pay for the training and the copay, and anything extra that went over my insurance coverage. The fitting would be free. Perfect!
I called again a few days before my appointment just to make sure. This time a different receptionist answered and basically told me the same thing. If I get the contacts from their office, I would NOT have to pay the fitting fee. She pulled up my file and said that was the case. Sounds good to me.
I went to the office and got fitted. Then was training… Which lasted for less than 10 minutes and in my opinion, was completely useless. It comes time for me to pay. Suddenly, after adding all the figures up, the receptionist (the same one that I spoke with during my second call) tells me that I do have to the pay the fitting fee. I explain to her that I had called twice before and that I had spoken with her personally, being told that I would not have to. After overlooking my file again, she repunched in the numbers and said I was right, I would not have to pay the fitting fee. The total came to $ 55 for two boxes, the training fee, and the copay after taking care of whatever my insurance will cover. I paid the money and was told call back in 1 week and tell them how I’m doing with my trial pair.
Less than two hours later I get a call at home. The receptionist tells me that she made a mistake and I DO have to pay the fitting fee. I explained to her that I had been told not once, but THREE times that I did NOT have to pay the fitting fee. I asked her how she was able to make the same mistake twice and only tell me of it after I had paid. She tells me that the doctor will call me back in two days and explain.
Two days pass. No call.
I call the office but am told that the doctor is busy. I leave my name and number and am told that she will call me back.
A few days pass. No call.
I call the office AGAIN and am told that the doctor is out. I leave my name and number… And am told that she will call me back.
But of course… Does she call me back? Nope! Two weeks pass and I call again. The receptionist just tells me to call the next day during their lunch break. Fine.
I call the next day and am finally able to speak to the doctor. I explain to her the situation and the doctor insists that I just misunderstood. I tell her calmly that I was told three times that I would not have to pay the fitting fee. She tells me I just misunderstood. I explain that the same receptionist told me twice that I would not have to pay the fitting fee; that how is it my fault that they are charging me $ 85 more for something that her own employer made a mistake with. Once again, I «just misunderstood.» Getting a little irritated now, I tell her that the receptionist even worked out the numbers with me. She replies, saying that she has a paper in front of her saying that I still owe $ 85. I explain to her for the third time that I was told that I owed extra money after I had paid. However, before I even had any services done, I made sure I got my facts straight — which I was apparently lied about.
Then she goes on to tell me that if I want to pay $ 25 more instead I can get new glasses. I tell her that I do not want new glasses, the point of coming in for an exam was to get fitted for contacts. Otherwise, I would have foregone the exam, saving myself (and herself) time and money.
«Fine, if you want your $ 9 back that’s all I can offer you. Otherwise, I can’t help you.»
I tell her I have to consider what I will do at this point and she just hangs up.
Talk about rude! First she refuses to listen to my side of the story, insisting that I just misunderstood when clearly I did not after being told three times the same story. Then she tries to get me to pay more money for glasses when I already explained to her previously that I was not interested in glasses. And of course, she just hangs up. Nothing else.
The sad thing is, I can’t get my money back save for $ 9. What a waste of $ 46!
Not to mention the «training,» which lasted for less than 10 minutes yet cost $ 25. That was a big waste of time. I could’ve gotten the same information I received off of YouTube for free. Here I am struggling to put my trial pair of lenses in. I finally get it in and want to practice again so the doctor can tell me if I’m doing anything wrong. «You’ll get used to it,» and she packs up my things.
Rude, unprofessional, and blatant liars. Please do not go here. You’ve been warned.

This was my first eye exam in over a year! I know, I should get them atleast once every year. So I was looking for a more local optometrist and stumbled upon this place when I was visiting the Chase bank located in the same vicinity. Upon my first visit, there was no wait and Dr. Eng immediately gave me my eye examination. He had mentioned that he was retired and was on call that very day because he owned the business. He was very informative and told me about my ocular hypertension (which i was already aware of) and that I had eye lashes growing into my eye, which explained the irritation in my left eye, so we made an appointment for me to come in the very next day. He had mention the price for the removal will only be $ 25 and the eye exam was $ 65.
On my second visit and after removing the 3 eyelashes, I was ready to make my payments. I decided to go somewhere else for glasses because they didn’t have any that I liked, and because of that decision the price for removing my eye lashes went from $ 25 to $ 65. His assistant was going to charge me $ 25 until he heard me say I wasn’t going to buy any glasses. She even seemed a bit shocked. Dr. Eng then argues that he was doing me a favor by charging me $ 25 because he was expecting me to purchase glasses at his store and that if I were to go anywhere else to remove eyelashes it would cost me hundreds of dollars. Unfortunately, I’m not an optometrist and I don’t know the pricing for such procedures, but I really did not like the way he handled the situation. Instead of putting my foot down, I just payed the extra $ 40. I guess I’m too easy-​going? Overall, I wouldn’t even give this place a star. Horrible customer service!