Living Art Aquatic Design

I’ve used Nathan at Living Art for a few months now and we are very pleased with the service he provides. He is always very accommodating and schedules his visits to make it as convenient as possible for us. We’ve tried numerous companies in the past but always had issues arise. This company stands out from the rest. Very knowledgable and customer service oriented.

Living Art finally got it right, they hired Nathan. He knows the meaning of good customer service. And that’s a lost art these days.
Where I’ve been house sitting for the last 5 yrs I’ve seen a few guys come & go but none have had the customer service ethics that Nathan has.
In the past when i’ve called the office in need of extra food and info I have always gotten prompt service with a smile.
The employees are the company. Keep on keeping on.

Living Art Aquatic Design has been servicing my salt water aquarium for over one year. Service calls are promptly arranged, appointments are always punctual and scheduled at my convenience. The aquarium has been free of any problems. If a problem does arise, they are available for emergencies. Finally, I think they have the capability to handle virtually anything you need. This operation has been around a long time. They were in operation before I moved to West LA in 1997. Nathan, my technician, has been doing a fine job. I have been very satisfied.

I used them for tank cleaning a few times and the guy they sent out was a weirdo named Dean who wouldn’t even test the water like I asked him to or clean up the algae in the sand like I asked him to. He did only what he wanted to do. In my opinion, if you are going to have a professional cleaning they should always test your water. I have since started using The Underwater Depot in Sherman Oaks and they did an excellent job cleaning the tank.

Prior to this situation I had been using Living Art every month for about a year. Very good service and reliable! On a Thursday afternoon, I got home from work and found my 2 foot long Tessa Lata eel dead, in pieces and water extremely cloudy. I immediately called living art to see when I could have someone come out.
Once I called, a woman answered the phone, possibly Latin decent. I explained to her what I came home to. She told me she could have someone come by 5pm or 6pm the same day. I explained to her that I had a flight that was leaving LAX soon and my wife wouldn’t be home until 6pm or 7pm. She said she would call to see if a tech could come at the time I requested.
Furthermore, while sitting at LAX the technician calls me and says he’s outside my house. I explained to him that the representative that I talked to told me she was checking his availability for time I requested. I explained to him that I told her my wife and I wouldn’t be home during the time he was there and I didnt know why she sent him knowing that Information. He and I continued to talk and he told me that he wouldn’t be able to come until Monday! I tried to explain the urgency of the high PH levels, etc. But he continued to say he wasn’t available until Monday. I responded by telling him that I would have to call another company to handle this emergency that they couldn’t take care of for a regular customer.
A few minutes later the same female representative that I talked to earlier that day called with a very hostile tone! The first thing she said once I said hello was, (In a very rude manner) «Did you say you were going to have another company work on your tank!?» My response was yes! I explained to her again, what 8 told her earlier and the conversation I had with the the technician. She continued to grill me for saying I was going to have another company provide the emergency service. Once I couldn’t take anymore of her grilling I just hung up the phone!
Although I’m the one that was being disrespected, talked to in a rude way. I never raised my voice, or responed back rudely. They told me that they would no longer provide my monthly service because I hung up in one of their employees face! If you heard the way she talked to me because I said I was going to have another company provide my emergency service (let’s not forget they said they weren’t able). You would have hung up in her face as well!!!

Everyone who works here is FANTASTIC. John has consulted for me a few times and is always very honest and polite. I have seen a lot of their work from large ponds to small ponds as well as their service to the ponds and it is impeccable.
If you are looking to install a pond or aquarium at your home or business, this service is 5 stars. You will not regret it.

The guy who come every week to clean the fish tank is nice he know what his doing so far.

We have had Living Art Aquatic Design service in our home for almost a year. I have been extremely happy with the service. We live on the 26^th floor of a high rise in downtown so lugging all the equipment/​water/​supplies etc., has been a problem for our past tank service group. Nathan, our tech has gone above and beyond to help us with our 180 gallon Saltwater tank. He has helped educate me on several aspects as an owner, taken the time to find compatible and beautiful fish to compliment our tank and helped with the addition of decorations and other sea life.
Nathan is always on time, professional and very courteous. I would highly recommend Living Art Aquatic Design for any type of tank you have. Their entire staff has been a pleasure to work with, the owner (Ron) made the initial visit/​set up and made us comfortable from the beginning.
You need to have complete confidence when a service company has access to your home, especially when no one is home when they perform the service, which is often the case.
They also have a great website and showroom and will provide free consultations for any type of project you can dream of, for your home or business. My next project will be for our restaurant in Hollywood and I trust them to create an amazing aquatic piece of art.
Doug Davis
Los Angeles, CA

I thought these guys were cool… but I was wrong. Ron really has no idea what he is doing. If you don’t believe me, ask him a question about your reef tank, aquarium, or pond. Trust me, he knows very little. Most of his service techs are novices at best, and are both unimaginative, and uneducated about the trade. To charge such high prices, and send people with very little experience, and know how is both irresponsible, and quite possibly one of the worst ripoffs in California. I DO NOT RECOMMEND YOU DO BUSINESS WITH THIS COMPANY… THE PICTURES ON THIER POSTCARDS, FLYERS, AND MEDIA ARE NOT EVEN ALL JOBS THEY HAVE DESIGNED, OR BUILT!!! Very misleading, and dishonest.

Iv’e been doing business with Ron since the early 80’s. His company has been
taking care of my custom Aquarium needs since my first Reef aquarium back
in 1981. It was only a 60 gal tank but lit up my living room like any piece of fine art
except it was alive. His service department is everything you could imagine. I always said if you were a doctor or an attorney you had to have one of these in your waiting room. Its a visual massage. Your so relaxed after only a few minutes its easy to forget about any problem your dealing with. It’s hard to take your eye’s off of it.
So if your reading this you interested in bringing a lake or the ocean into your life. Good idea, you won’t be disappointed I promise.
Yes I have 160 gal. tank today but a 20 gal. tank will do the same thing, relax you when your looking at it.
RB