Louis Vuitton Los Angeles Beverly Center

Very disappointed with this store. I purchased a $ 643 scarf from this location for Mother’s Day. After it was worn for 5 minutes at most, a thread snagged on the scarf. A $ 600+ scarf should not be this delicate. I tried bringing it back to them to exchange or fix this issue and they were completely closed from even having a discussion. They told me to call the Louis Vuitton customer service number and they were also completely disinterested to help resolve the issue.
As a fashion designer and business owner myself, customer service should be top priority. Very disappointed by how poorly Louis Vuitton treats its clientele.

I was so nervous the first time I came here because i am someone who isn’t normally into high fashion; however, I had always wanted a Louis purse! I am so happy I came here! The whole experience was beyond enjoyable! It was so pampering, they literally sat me down with water to drink and all of these bags to choose from. The friendly woman helping me had every reason to bust up laughing because I had just told her I wanted a big bag when she asked what I was looking for but she was so helpful and brought out all of these beautiful options! I am so pleased with my bag and will definitely be back!

As much as I enjoy luxurious boutiques and accessories, I for one was never a fan of Louis Vuitton. Particularly their monogram collection, it’s just flat out generic. Especially knowing you would be carrying a style that’s made out of canvas (canvas, not even leather!!) that pretty much everybody’s using after you spent thousands of dollars.
With that being said, I have to admit they do have some very high quality boots for men. So, after talking on the phone with their extremely professional online representative, they helped me secure the style and the size that I wanted. Unfortunately, at this godforsaken location.
As a customer, I think I’m one of the best ones. I know what I want, I go in with my mind made up and the money ready, once I tried the shoes on and they fit well, I am ready to go. On this particular day, my sweet husband decided to spoil me and get me the very pair of boots that I’ve been eyeing for months. When we arrived to the store, all the female staff couldn’t had been nicer. They were helpful, making suggestions, and even help me to get the right size of boots (since the pair that they were holding for me turned out to be the wrong ones.) After no more than 10 minutes, my husband was ready to pay and we can get on with our day.
And, as it turned out, their credit card machine was having a bit of malfunction since they could not process my husband credit card’s chip. Incidentally, there’s another customer who’s experiencing the same issue. The nice Japanese sales lady had to get the manager Michael to help and that’s when everything went into hell.
Michael was an audacious little prick who obviously was too cocky to do his job. He first started to yap about how he’s never experienced any problem with the machine before while rolling his eyes and then he demanded if he can finish the transaction with a different credit card. Finally, I guess after spending over 7+ minutes with us he decided to pull himself together and finished the transaction by simply swiping the card instead of using the chip (which my husband had suggested all along.)
As a proud gay man myself, I understand there are some other gay men out there that went through a lot of discrimination in the past and thus resorted to nastiness and bitchiness as a façade of their insecurity. But honestly, when you’re working for a luxury brand and especially in this case, as a STORE MANAGER, you really need to leave all of those drama at home or take it up with your shrink, not your customer who’s spending $ 1200 for a pair of boots.
I absolutely do not recommend this location and I thought it’s tragically ironic that they would even allow someone with such nasty attitude to be a store manager.
For the record, I would rate this location a negative 5 stars if such option is available.
An Update:
I had just received an apology letter from Louis Vuitton, and I highly encourage anyone who’s experienced unacceptable customer service from the Beverly Center location send a message to Louis Vuitton. This kind of atrocity cannot be tolerated.
Here’s the link:

I love Louis Vuitton but not this location anymore
I was here last couple weeks with my girlfriend.
We’ve been here many times and spend a lot of money on these merchandises.
However the travel bag I bought was wrong, I doesn’t come a small pocket inside so I myself went back today to change it .
Of course they have checked my bag, just to make sure that it is a good condition to resell.
I totally understand the procedure.
But the manager of the day (Tuesday) Stephanie, the white b_​tch told me that there are some scratches on my bag. Excuse me !! are you Serious? It was just the fold because the bag was put in the box. She was so ripped off .
The bag has never been used since I bought it. I believe it is in a good condition to change.
I didn’t tell them that I was about to buy another big bag and couple shoes. They just lost their commission and loyalty from me today .
Louis Vuitton has a very great reputation but it is so sad to have Stephanie who has very bad attitude and disrespect working for a big company like this .
Don’t get me wrong I still love Louis Vuitton but not this location. I’m just gonna to the one on Rodeo drive which is bigger, better and more professional.
You don’t deserve my god damn money.

after reading the reviews, I decided to visit the store…
initially, I entered the store but I looked and saw a lady on the left counter and I went straight to her and she was gladly try to help me.
I forgot her name but it says AshS on the receipt.
I was buying a monogram for a gift to someone and she showed me all of the sizes and upon deciding which one to get.
decided to go with speedy 35 and while we were done finishing for a purchase, I wanted to look for some wallets and she was patient with me until we were decided on the 35.
overall, I loved the exerience…
I also went to gucci store but they were like 5 men staring at me and I felt unwelcome there…
I Will visit again to purchase my wallet :)

Staff here isn’t friendly at all, only person that sort of acknowledged Me was Jenifer M although. The gentleman that was in charge didn’t seem to want to help engrave one of my other lv product i had previously purchased. The LV In San Diego fashion center is my favorite!

I’ve been to numerous Louis Vuitton stores, and I must say this location is my favorite due to efficient employees. In particular Eddie, he has a great personality and is not the typical «buy or get out persona», he has helped me on different occasions even getting a bag in for me on short notice. He’s also bilingual FYI for you Spanish speakers!
Thanks Eddie your the best :))

Came to this store in July, and no worker had acknowledge me besides Chryssa A. She was very helpful and took her time showing me all the purses that I was interested. I came in knowing which purse I wanted but she showed me the never full mm and I was in love how versatile it is ! It’s the perfect tote, and you use the side drawstrings to make the purse smaller :) overall I would purchase from here again, the only down side is that the sales tax is a lot more than the Orange County area.

Nikki helped me pick out a gorgeous scarf and even though it was an exchange, she was super sweet and helpful (unlike south coast LV… Totally rude). She also texted thanking me for shopping with her… If that isn’t great customer service, I don’t know what is!
I will definitely go out of my way to shop with her in the future.

So, I needed, to get a rolling luggage repair, at louis vouitton, but from the bad previous experiences I had, I was giving up, because customer service I had, was really, really bad. i had those customer service persons who when you walk in give you, bad attitude, look at you up and down, and roll their eyes, like you’re from another planet. Today I walked into the rodeo drive louis vouitton store, omg, the customer service there is superb, I had a couple of people helping me out, and every one of them, are super friendly, from the ladies looking, nice to the guys, dressed, very fashionable. The person that help me, who took over was,(Marcelo)omg, very sweet, rven though I was only going for repairs, he treated me, like I was buying alot of bags etc. please don’t feel like I did before my wonderful experience, save your money and visit my friend marcelo, down, in rodeo drive, louis vouitton, get the experience I did, it feels wonderful to finally be treated like a queen!!! tell him, miss chanel send you, thanks louis vouitton, rodeo drive, crew, your awesome! !

After a hard relaxing month I love to go shipping at one of my favorite quality stores for a wallet Belt shoes or suitcase.
The courteous staff are very helpful in all ways.
They answer my questions and are very polite and patience
Really love Louis Vuitton

We spent around 2 hours finalizing a nice casual bag, We were attended by Nicole she was very patient with our questions and attended us well.

1^st visit: completely clueless going in there. Picked up my 1^st LV wallet. Sales associates were cool.
2^nd visit: went in there for another wallet and some sunglasses. Jen helped me with all the sunglasses and had a description for each pair I tried on. It was a success.
3^rd visit: Just went in there to buy a couple of bracelets. Jordan took time to show me all the different bracelets they had and the newest versions.
I have been looking into getting a duffel next and they have been nothing but patient and professional. They know everything about when to wear it and how to wear it. Definitely impressed. I will keep on coming back because of the employees.
For your next visit, I suggest talking to Jen Morales. She is amazing!

I’ve had such great experiences at the LV South Coast Plaza and my favorite LV Beverly Hills location. Not only does LV have great products, their service has never failed me regardless if I’ve purchased in-​store, had something shipped from the store directly to me, or ordered online. However, the Beverly Center location changed all that.
Shoes were purchased from the Beverly Hills locations so logistically, it was easier to go to the Beverly Center LV store since I was already in that area. There was no way I was going to make it to Beverly Hills LV location after attending a friend’s baby shower. Given the time frames with returns, refunds, etc., it was decided that it would be better to go sooner rather than later.
Anyway, we walk into the store to exchange some the shoes and instead get a Keepall. The Sales Associate and the manager took the shoes and inspected it thoroughly. FYI, the shoes were the last display ones at the LV Beverly Hills location and were not used, brand new, no scuffs, no dirt, soles were clean, etc. The only exception was some kind of sticky stuff near the lace holes, which the Sales Associate at the Beverly Hills location was aware of. She even asked if we wanted it cleaned by her, but we declined since she made it clear there would be no issue if we brought them back. Anyway, they finished inspecting the shoes and immediately say that it can’t be returned since it’s not in «sellable» condition. So, we go on to explain that they weren’t used, it was the display, that’s how it was sold to use, etc. Besides, it was sold to us like this???
Despite us willingly wanting to spend more money at this location, they gave us such a hard time as if we wore the shoes, ran it through the mud, creased them, scuffed them, stepped in gum, let the dogs use it for fetch, and then tried to return. I couldn’t have imagined this would be such an issue. It made me appreciate Nordstrom’s return policy. So simple and customer friendly without feeling like a convict. They begrudgingly decided to take it back and let us know that they would process the shoes as unsellable as if we cared to know. Thanks, but no thanks for that info. STRIKE ONE!
After deciding between the LV Keepall Bandouliere 55 and LV Keepall Damier Cobalt 55, the Bandouliere 55 was the winner. The exchange is done and everything is packed up right before they close for the night. We unpack the bag and low and behold there’s a scuff on the leather. Also, the entire strap… yes the ENTIRE strap has creases all over it. Why? Because the Sales Associate who packed it, just rolled it up like it was roll of tape or rope or paper… who knows. STRIKE TWO!
Immediately a call is made to the store and we’re able to get a hold of the Sales Associated who helped us and who also happened to be the one who packed it. We also didn’t want them to think the bag was used especially after the lovely customer service regarding the return of the shoes the day earlier. The manager agreed take the bag back when the new bag arrives at the store.
After some thought, it was decided that the 45 instead of the 55 would be purchased. So, we trekked on over to the store to exchange the bag for the smaller one. When we showed up, they basically said, «There’s no manager on duty for the rest of the evening and the one that previously helped you is out. Come back tomorrow.» Uh Thanks? Another Sales Associate inspected the bag and let us know that the bag was considered damaged. Ummm… No shit, that’s why we called and informed your management. This Sales Associate was extremely rude and refused to help us. There was not an ounce of him even trying to help. Nada. STRIKE THREE!
We stood our ground and said that we were not leaving until we get the bag we wanted since it was in stock or we get a refund. The Sales Associate begrudgingly said he would try to call the manager. He disappeared for what felt like 10 minutes and another Sales Associate came out to finish the transaction, which was a good thing since he was completely useless. They got the ok to do the exchange. The lady helping us was nice but at this point, I just wanted to do the exchange and leave. I was over it and appalled by the quality of service.
It’s not like we used the stuff and returned it. If you’re spending so much money on a bag, you want it to be in great condition. If there’s a scuff on it, I want it there not because I bought it that way, but because I did it myself. Why pay for something that’s not in tip top condition? Would you buy a watch with a scratch on it? Would you buy a shirt with a small hole in it?
Anyway, this is a BIG FAIL for the Beverly Center LV. The staff was beyond rude, unhelpful, unprofessional, and impersonal. I’ll never spend money at this location again. Sorry, I want the commission to go someone who is actually genuine. I hope everyone avoids this location because the Beverly Hills LV will treat you WAY BETTER!

Came in today to pickup the Eva Clutch in Damier Azur.
I have bought three other bags from this store and each time they have only had the floor model in stock. At first you are like oh no a million people have touched my bag but every time the bag is in perfect condition. No different this time when purchasing my Eva.
I’m over people talking crap about store associates — maybe it’s you, no one has ever been rude to me here. Will be back!

I went in on ¹²⁄₂₈ and purchased a handbag within 20 min being in the store. A brunette french accented lady helped me out and my husband and i were on our way to pre nye celebration. Needless to say I was dolled up that day.
A few days later while the bag sat in its box, i had second thoughts and wanted to try the monogram pattern and exchange perhaps. I walked in on ½, not even a week later, dressed in a sweater with jeans and a pony tail. This time a different brunette helped me but she was sizing me for sure, heres why:
I asked to see the monogram version of the SAME exact bag in size and price. She said «well i need to check if ur bag has been used. And it seems ur bag has abrasion so u cant return it». Did i say i want to return it?! And it was unused since purchase date of ¹²⁄₂₈ (not even 5 days old) just sitting in its box that it came with in my closet. If theres any abrasion the boutique sold it to me that way.
Then as i was debating whether to exchange the monogram or keep the damier, she said «u can only exchange. For equal or more in price». Im pretty sure i understood her the FIRST TIME.
Finally i said nevermind because it seems like a hassle with her rude and demanding presence. I walked out pissed because i felt rushed and unwelcomed. Regrettably i did not get her name but I’m a weekly beverly center shopper so I’ll make sure to update this review, with her name.

My philosophy is that if you use something often, buy the best. Which goes hand in hand with my personal spending mantra of $ 1 per wear. That being said, I buy a lot of LV because it never goes on sale, it’s durable, and the customer service is A++.
I specifically come to this one because of the salespeople. I tend to be a difficult customer when it comes to my high end stuff and ask a lot of questions and make many trips before buying anything. Everyone that I’ve interacted with here has been super sweet.
I recently brought in my neverfull that I purchased a little over a year ago at this location. The handles were cracking a little bit on the inside and I just happened to be at the mall and went in to ask about it. The sales person I spoke to looked up at the purse and immediately told me that he could send it in for repair for no charge. He then looked up my information in the computer and told me that I could also just exchange it. However, I had the version that didn’t come with the pouch and they only had the version with the pouch so it would be $ 300 to make up the difference. I recently bought my sister a neverfull and stole her pouch so I didn’t really feel like paying more. The sales person decided to take some pictures to send to quality assurance to see what they could do. QA actually called me back a couple days later and told me what happened was considered normal wear and tear but they would be more than willing to repair it for free.
When I brought my purse in the second time, the sales person called over a manager who took one look and said «that’s not supposed to happen.» and offered to just give me a new purse. Didn’t even try to place to blame on me or ask any questions about how I use my purse or store it or anything (read my Prada review and you’ll see why I’m amazed). The computer had some difficulty with the exchange but at the end of the day I got a new purse AND a little pouch because my old purse had some tiny cracks in it.
People think I’m crazy for spending so much on my purses but I used this purse everyday for a year and LV handled the issue in less than 15 minutes. I’ve also had great experience with repairs as well (took less than a week to replace a button). I’m already eyeing a couple more things so you know I’ll be back!

Michael kors offers better customer service than what LV does honestly. Walked in last night for my birthday to pick out a purse, security and employees just stared and followed our every move like we were criminals. They did not greet us for 10 minutes until one gentleman came up to us and asked if we wanted to look at something, my boyfriend told him what we were looking for since we already knew which purse we were there for specifically. A REALLY nice lady took over and brought it out i checked it out asked a few questions and said i want this one. She asked is it your birthday (since my boyfriend told me it’s your day you choose) and i said yes she congratulated me and said ’ you want champagne? Lets celebrate’ my boyfriend and i both got some champagne while she boxed my purse. She was GREAT ! I didn’t get her name sadly or i would’ve recommended her to everyone! :)

I’m always amused when I go inside of high end stores like Louis Vuitton how the sales associates seem as tho you don’t belong in there. What’s even funnier is trying to find someone to help you in a store where say, you are the only customer among about 8 sales associates. I’ve spent somewhere to the tune of $ 90,000 at Louis Vuitton within the past year and this store is by far the worst example of terrible customer service ever. I’ve gotten better help at K-​mart, honestly!
I find that in order to get service here you have to ask for it because they simply aren’t aware on how to make a customer feel welcome let alone to open his or her wallet and drop some cash. Pretty silly if you ask me.
The two star rating is because it really wasn’t until they looked up my purchase profile that they started to change the service level, which was annoying since I don’t go shopping dressed to the nines looking like I have anything. They have Nespresso, flat or sparkling water, and even champagne. Really all you have to do is ask.
At the end of the day the service from these associates don’t live up to their brand.
First world problems !

This store is ridiculous! I came in inquiring about the neverfull in damier and asked if they have ones made in France (majority are made I’m US) and the sales associate (late 20s Asian female) replied rudely «NO all of the neverfull and speedy are made in the US» I explained to her that I found a speedy in another location that is made in France and her response shocked me! She said «that’s not possible, they lied to you then» I explained that I saw it first hand with my own eyes.
Long story short she basically shooed me away and replied «then go to that store» took the bag out of my hands and started putting it away.
You stupid snobby b***h!!! I will never come to this location and give my money to them. I have several LVs and my next one will NOT be purchased here.
No wonder they have 2.5 stars, that’s a damn shame they have no customer etiquette