Lumber Liquidators

Worst renovation experience. I’m now in the fourth month of what was meant to be a 1 – 2 week job. I went with the Lumber Liquidators installer which has been awful because:
1. They didn’t show up when they were meant to.
2. The work was poor quality: unlevel stairs, bowed landings, squishy spots in the floor
3. They always look for shortcuts instead of doing the job right the first time.
4. The installer quoted the wood for the job then later requested over $ 2000 more wood.
The worst part is no one takes responsibility: Lumber Liquidators says it’s the installer’s fault, but this is their installer. It’s completely unacceptable. They go weeks without communicating with me, letting me know what the delay is. It is definitely worth spending a little more to make sure the job gets done right rather than suffering through this.

Run don’t walk away from this place. It’s a scam. I bought the Bellawood top of the line, they do not stand behind their products, installation and have terrible customer service. First off, the products are crap, the edges are not completely stained and when the floors are put together, the floor is not level. Once a box is open, they will not accept a return. Total scam. Their installers are not their employees, so when they screw up, you are screwed, once they are paid, good luck getting them to come back. I spent over $ 14 000. on my floors and I wish I had just laid tile at this point, they totally suck. I hope their is a class action law suit so I can sign up. They should be shut down.

We had a handy man install the floor using the wood and glue purchased from LL. After 1 year our flood has started to cup on the first floor of our house. The cupping is only in one place it seems as if we got a bad box of wood. I went through LL’s warranty program which took about 2 months– I sent in pictures, a description of the problem, and a few other docs. In the end, LL offered us a few free boxes of wood to replace the problem area. Sigh… so disappointed.

Went to the West LA store, lovely display. The guy at the counter was really nice, gave me some free samples of the laminate I wanted. And he gave me phone numbers of an installer to call and get my estimate. Later that week the same person calls me to follow-​up on my flooring. I tell him I have the Installer scheduled to come out and give me an estimate.
So on Friday, I am waiting for the Installer to show up for our appointment. He never showed. About 40 minutes after the agreed on time, I send him a text to ask him if he is still coming by. He calls me and say he is having a family emergency and can’t make it.
Okay, I am totally aware that emergencies happen. But if you know you have a business meeting with a potential client who is going to spend their money on you — then you should at least send a text before your agreed appointment time. Or have a friend send a text for you if you can’t do it. A professional business person would make sure that their appointments were canceled in a timely manner, and not wait until the client called them.
If you do something like this, I am not going to trust you to give you my money and do a big job like install flooring.
So I have moved on from Lumber Liquidators, and have made other arrangements for my flooring. I am on a time schedule to get this done, and they missed the boat on this one.

These guys seemed more annoyed with the fact that they had customers. They were arrogant and unhelpful. I was one of 2 customers and there were 2 sales people. The sales person kept giving me these mad dog Stares. I’m a corp exec In conservative dress; and was treated like a Walmart shopper in Compton! Whatever they are paying these thugs it’s too much.

Terrible and unethical customer service from the local Santa Monica store. I bought wood floors and premium underlayment. The premium underlayment product I bought was not what was delivered. Nobody told me it was being switched out for a lower quality product even though they gave me a sales sheet and sample of the premium product and told me that was what I paid for and what was being delivered.
Don’t expect any help from the Store Manager. I tried to explain what happend to him and he was flat out rude. He said don’t talk to him and to call corporate. lol. This is consistent with the other poor reveiws of the Santa Monica store on Unilocal.I should have looked on Unilocal and saw 19 review with an average of 2.0 before going here. Silly me.
Corporate Lumber Liquidators eventually issued a credit but it was a painful process and took over two months to resolve.

So I purchased 900 sq.ft. of flooring from the Northridge location, and paid the additional $ 145 to have the wood delivered to my home. Imagine my surprise when the delivery guys told me that they could only deliver it ‘curbside’. They put the wood on my front porch, no more than 10ft from where I wanted it in my house. That meant my husband and I had to schlep it in ourselves. When I called the store, the sales guy said he had told me that it would be delivered curbside, which definitely did not happen. I haven’t even opened the boxes and I am so annoyed and so dissatisfied that I would never recommend Lumber Liquidaters to anyone EVER.

Came in looking for an inexpensive match for some missing flooring. Thomas was a huge help! Found us a great solution for the right price. We will definitely be coming back to Thomas when we redo our main floor!

First time house buyer and was clueless on flooring. I researched a few places and landed on lumber liquidator’s main website. Found a section which said «make an offer». It was already marked down to $ 2.79, and I offered $ 1.45. Within a day, I received an email that my offer was accepted. I also got a voice mail from Ray saying the offer was accepted.
I went in a few days later and Ray patiently explained the pros and cons of each type of flooring, install tips for my installer and more. I found signage and parking easy as well, not sure what others here have complained about.
Anyways, I was not sure on the exact sq footage, and as it was a closeout with limited quantity left, I did not want to wait and miss it. Ray let me put some money down to hold it. I came back 2 days later and paid for the balance.
Moises was super helpful this time. I bought a measuring tape which showed a price of $ 7.99 on the shelf, but in ringing it up, he found it was on sale for $ 2.99 and gave me the sale price, which of course I would not have even known about.
Moises put it all quickly in my car (well my installer will come back to get the rest).
Very happy with the price, quality, and service.

They sent out emails suggesting an end of season sale. None of the items on sale were available.
the salespeople said that everythnig on sale is snapped in the first 2 hours of sales event announcement. it’s a bait and switch.
unless you’re willing to pay retail prices, don’t waste your time and bite…

I came here on Sunday with my husband to check out their moldings. They were rude and bothered that we came in. They had very little in stock and were unable to inform us about their 3 different moldings that the company sells. One man, walked away from us mid sentence. They were literally unable to to help us with anything. Increase the quality of your day by never coming here and shop online instead.
To be fair, Mosses said he’d try to help us with shipping costs being lower if we bought it online but admittedly said he wasn’t familiar with the crown moldings that their company sold and couldn’t explain the dimensions and styles that the company provided.

I am sad to give this place 1-​star but they failed on all counts. I needed an engineered click lock wood floor for an RV remodel, and was hoping for a productive experience finding all I needed right here. Their websites make you think they have huge stores and all you need. Not so.
1. Pokey store in West LA with an entrance that had bars all around, like an overprotected pawn store. Dirty, dusty outside. No indication where to park. Could not tell if store was open or closed from the outside. Walked thru labyrinth of corridors to get to store.
2. Once inside, it seemed they had a reasonably good selection of wood floors, and I liked the their installed floor samples you actually walked on, so you knew what they looked and felt like.
3. Man at counter was stony faced and treated me like dirt. Do I need to be a guy to get some respect? Is my money not good enough? This was a huge turn off! I am about to spend upwards of $ 500 here.
4. I enquired about click lock. Every question was met with a stony face, and indifference. They did not have the basic colors you could find at Home Depot. Their selection in click-​lock, or engineered wood, or bamboo was very poor.
5. Prices — much higher than Home Depot. Strand bamboo in clear or tigerstripe at HD was $ 2.49 — 3.49 and came in a variety of finishes. Here you had very dark brown bamboo for $ 4.96 sq ft ON SALE!!! Regular price was $ 6 something. And this was the cheapest wood? I don’t think so.
6. Underlayment — So so selection. Cork which was so thin it crumbled, plastic sheeting type you could get for free in packing materials, and one that was almost okay — rubber/​foil combo but priced at $ 1 per sq ft! Similar item at HD $ 0.49 per sq ft and less.
Lumber Liquidators should liquidate their stock because frankly their store is occupying space that would be better served by another business. And maybe their employees need some re-​education on not showing gender preferences in talking to their customers. It was an insulting experience. I will not change my gender or ethnicity so that you treat me like a customer bringing you business. Disgraceful place!

While the people in the store were nice and helpful (which is the only reason I gave them 1-​star), I’ve had nothing but problems since. Had floors installed 18 months ago and have had buckling issues 4 times!!! The first 2 times were «under warranty,» and the 3^rd time was just after the warranty expired so the installer came out and fixed them but now am having a 4^th issue and have been getting nothing but the run-​around from «Customer Service» at both Lumber Liquidators and their installation department — am thinking of filing a complaint with Better Business Bureau since I most likely will have to pay an independent company to come fix their mess.
Save yourself the time and headache and go somewhere else.

If you want to have two unhelpful, useless slugs refrain from being any help at all and love wasting time, this is your place!
Months later, I see the blessing in their bad customer service… they spared us from their carcinogenic flooring! I should thank them!

I had a great experience here at LL on Olympic! Patrick is the man! Very, very patient with me and my all my flip-​flopping over and over. Just couldn’t make up my mind. Doing my whole downstairs in wood and it’s a big decision for me!
My first time here I was just shopping when Patrick approached me. He was very educated on the stores products, polite, friendly, and did I mention… PATIENT! When I told Patrick my budget, he was willing to help bring down the prices to assist me with my budget. However, I did not buy the 1^st time here, and continued to shop around in order to be confident that LL was offering good prices. They are! After a lot of searching around for «solid hardwood,» I only found one other hardwood store that had the type of wood I was looking for with a really low price… but because I did not get a good vibe from the owner I decided maybe the deal was too good to be true so I passed.
I then returned to LL and sought out Patrick again. He Was willing to match the great deal I was presented with at the other store with the funky owner. Thrilled at my deal and the type of wood I purchased!
Seen a couple of negative reviews on here, so my advice is to seek out Patrick and I’m sure you will be very happy!
Jon

This is my honest experience using Lumbar Liquidators:
Delivery of the product was 2 hours late making me late for work
The Installers arrived 3 hours late and took 2 hours longer then they said it would take
The installers couldn’t install the threshold — and they threw out the wrapping so I couldn’t return it
The installers diidn’t clean up and I had to follow them around to even get a minimal clean-​up. This, after they told me they clean up after themselves.
There is buckling of the floor material installed after only 2 weeks
The salesperson said they didn’t have the TMoulding threshold I needed, so that is why I went and bought it myself
Then another guy said that the guy who said that was new and didn’t know what he was talking about; so after they were unable to install the threshed I purchased, I had to spend time to find the threshold the installers wanted. That is when I called several times, and finally got someone who said the first guy didn’t know what he was talking about and then ordered me the proper threshold TMoulding.
I was told I would be called when the TMoulding arrived but after one month I had not been called, so I called them. They said, «Oh, it’s been here for 3 weeks.»
The installers didn’t show up to install TMoulding. I waiting around all day, and the boss kept telling me they were on their way. But they never showed up.
The installers used the toilet without asking and toilet didn’t flush. It was broken. And they didn’t tell me.
I would not recommend using Lumbar Liquidators. Their communication is very poor, and their installers are do not honor their commitments and words.

Headquarters in VA is nice and the prices are good but the service at this location is horrendous. No welcome feeling. No friendly chat, but all the employees talk with each other and other «Latino clients» without even looking up. Poor communication, terrible math skills, acted very defensive when asked very simple questions. I will try to find another supplier.

Bamboo flooring is about $ 3.50-$ 4/​sq foot, depending on if there’s a sale going on. The customer service is pretty whack. They were understaffed the first time I went in, so I was walking around in circles for 30 minutes before I caught someone’s attention. The store was empty the second time I walked in, but the workers goofing around and not very professional. But hey, money talks and the prices are pretty reasonable. There’s a cool chart that shows all the types of flooring and how they compare in sturdiness. Parking is easy and plentiful in the lot behind the store. Free samples when you give your contact info.

I recently bought a flipperroo for my first home. That’s the trade off for choosing to live smack in hipster town USA. We shopped around, but lumber liquidators had the best selection. I’m not going to say it was affordable, because it definitely wasn’t. I had budgeted for laminate flooring, but J insisted on wood flooring… then we found out that there was tile flooring under the existing laminate. Demo would be an additional cost (Cha Ching) and there’s no telling what condition the subfloor under the hardy baker would be, so we opted for the quick clic engineered wood. Cha-​Ching. Cha Ching for the convenience of quick clic. My budget was gone and the giant hole in my iron wrought fence will have to wait until tax time (crossing my fingers). With all that said, I have no regrets and as you can see by the pictures that our flooring turned out beautifully.
The guys at this location were friendly and extremely helpful. I’d have to say they are friendlier than their Rowland heights counterpart.
As for the company, I wish there were more options in stock in each warehouse. I wanted to go with a bamboo flooring that is sturdier and much more affordable, but there wasn’t enough in stock. In the end, it worked out in our favor, because the Brazilian Koa is gorgeous. Flooring like any other engineered flooring scratches and dents easily, so they’re best for shoe off households or at the very least no high heels. You’ll also need to buy felt protectors for every piece of furniture.

If you want to make sure you aren’t getting ripped off. You should print out the prices you find online. Because, somehow even though I saw the countertop for $ 199. 99 it was listed at the store for $ 259. 00. When I politely said this same thing is listed on your website for $ 60 less. He said, No. Then flipped his screen around to show me his price of $ 259.00.
O.K. so I may have made a mistake and drove over here to purchase someone else’s $ 199 countertop. Thanks, I’ll go home and figure out where I saw it.
Yep, on sale at Lumber Liquidators for $ 199.99 comparable price $ 249.99
Here is the link:
Just in case anyone at the store cares.