Macy’s By Appointment

I went to the Westside Paviliion Macy’s to return an item I purchased. It was in the lingerie dept. I waited for the salesperson Lora to finish up with other customers patiently. I handed her my item, it was boxed and plastic was still attached to the garment/​bra, I had the receipt. It was within the time frame to return. While I was waiting, a salesperson interrupted her with a customer asking whether she could return an item that looked like it was worn/​spanks and she quickly said yes. She looked at my box and said it could not be returned. I told her that no where did it say final sale but she said the saleperson was suppose to tell me. I told her that the receipt does not say anything about no return. I told her I wanted to speak to a manager. She called the manager and within a few second she told me all of the managers were in a meeting and that she could not do anything and then walked away. I was so angry because I knew what she was doing was wrong. So I looked for another register and waited in line while another person was doing a return. I calmly handed her my item and said I would like to do a return and I handed my receipt to her and she did the return with no problem. I don’t know what was wrong with Lora but some people just want to give others a hard time:(

Staci is definitely the best stylist. She picked outfits, I never would’ve even thought of, that ended up looking incredible on me. She even went out of her way to make sure I took advantage of all of the sales and deals so I got the most for my money. She’s so sweet and professional, we ended our appointment w a hug. I’m so appreciative of this service, it takes so much stress out of shopping. Thanks Staci!

I never write reviews, and would have never thought I would ever write one for a personal shopper, but my experience with Lauren Brown was so amazing, that there is no way I couldn’t share my experience!
I have never had a personal shopper, and never thought that I would have one. After making a move to a new city for a new job, I thought it was about time I started updating my wardrobe. Lauren contacted me within a day of my initial inquiry. I explained to her what I was looking for. When I arrived for my appointment she had a rack of clothes lined up for me. She was great at giving suggestions on what looked good, and how to mix and match different pieces. There is no way I would have been able to do this on my own, and she pushed me outside my comfort zone to try pieces I probably would have walked passed if I was roaming the floor on my own.
I definitely look forward to shopping with Lauren again!

Met Lauren X this week and she absolutely exceeded my expectations! Casual and work outfits all within 90 minutes. I hope this is the beginning of a great partnership!

Lauren Brown is simply amazing. I came in to just get a shirt and she not only helped me put an outfit together she shared some of her styling philosophies with me and I went from the drabbest guy in the office to the most dapper… and I owe it all to Ms. Brown… You have a customer for life!