Madden Brian, MD

The following review depicts my opinion and my opinion alone… If I could rate this doctor a ZERO it would be greatly justified. This doctor is HORRIBLE! My Dad just recently passed & I blame him for not being attentive, involved, professional, caring or just being a doctor when my Dad needed most! He NEVER returned my phone calls & even when my Dad was in ICU, the hospital’s doctor couldn’t get him to return their calls. My Dad had fluid around his lungs & blood infection & had lost a considerable amount of weight from April to recent. One would think an intuitive doctor would requests all necessary exams to decipher what could be the underlying issue, but not this doctor. I begged my Dad to change doctors & when he finally agreed I was remiss at following up due to my recently promoted job status. So, I also blame myself for his early demise because it didn’t have to happen had he been properly & thoroughly checked and me finding a doctor who would’ve taken the time to help him. AND, the office staff is also horrible. The phone is always busy or you almost never get to speak with someone. Stay away!!!

great doctor.but.terrible at making appointments and terrible at returning phone calls. Today after waiting two weeks for my appointment I have been informed they no longer take my insurance as of Jan 1, 2015.
Now while in the middle of two referrals I am discovering I no longer have a doctor. Why would they not tell me or warn me about dropping my insurance?

I found Dr. Madden to be both friendly and professional. He seemed genuinely concerned with my issues. The office employees were not as professional as the doctor, but they were adequate.

I really liked Dr. Madden. He’s professional, knowlegible and easy to share details about your condition. However the front desk staff is awful, especially Clarabelle. Very frustrating and far from accommodating. She went out of her away to make my Dr. appointments a miserable experience, so much that I decided to leave the Dr. all together.
I also would not recommend ever leaving a voice mail as it will go unreturned.
I hope the Dr’s figure out how to replace their current insufficient staff with polite and empathetic human beings.

Dr. Madden is great. He’s patient, takes the time to listen to my health issues, remembers everything about what we’ve done, and is a smart guy who stays up to date on current practices. I recommend him without reservation.
The admin staff at the practice is abominable. Most of the time when I call I get voicemail, which might as well be termed ‘Black Hole’ at this practice. When I do manage to get someone on the line, they are abrupt to the point of being rude. I don’t know why each doctor doesn’t have someone attached to him/​her, so there’d be a point person for each doctor. The way it seems to be set up, you talk to anyone from the office, and no one is accountable for anything.
I get blood drawn regularly. When I’m leaving, I always ask if I will be e-​mailed the results. «Yes, just as soon as they come back and are reviewed by the doctor!» is the cheery response in person. Usually, 3 or 4 weeks later, I still haven’t received the results, and the process is always the same. First call, «The doctor hasn’t reviewed your test yet.» After that, it’s 3 – 5 phone calls to get the lab results e-​mailed to me. I have a friend at who goes to Kaiser, she has her blood drawn, and the results are available online in less than a day. I’m usually getting mine back six weeks later, which is just about the time I’m due for the next blood draw. I was told yesterday that my results would be e-​mailed to me. Nothing. I called back today and was told the same thing. Nothing. So I’ll call again, get upset, and probably they won’t lie to me again, but there’s no guarantee… three isn’t always the charm with this group… it’s often 5 or more!
It’s too bad the doctors in this practice, who are good, are supported by such lame, lazy and deceitful administrative staff. With unemployment the way it is, I don’t know why they don’t fire the whole lot, and get a crew in there who believes in taking care of patient requests, rather than ignoring them.

I absolutely adore my doctor, Brian Madden, MD. Let me tell you why:
Dr Madden is a great diagnostician. He is working with me on a lot of chronic health conditions, all caused, essentially, by extreme stress (I work in medicine). He is quickly able to identify the crux of the issue (for me, sleep) and prescribe appropriate medications with few side-​effects that have helped me TREMENDOUSLY in the last few weeks. I came to him for the third time thinking that my only remaining option was to stay on some very potent and dangerous meds given to me in a pinch by another doctor back in my old town, and he quickly asserted (correctly) that this was going to do more damage than good and that he would not even consider Rx-​ing those to me without a specialist. I agreed, very relieved, actually… and really respected that he was so honest. Instead, he gave me a small list of very safe, more unusual meds my other doctors would not have suggested (like I said, brilliant with the diagnostic stuff) and the results? I am FINALLY feeling like myself again with my energy, my cognitive function and a host of other things all related to my Chronic Fatigue Syndrome. He really got what needed to be done and while CF is always a work in progress with a stressful lifestyle, I am so clearly better that I just can’t help but sing his praises.
He also took more than the required amount of time with me to explain my options, his thoughts/​concerns, and what the plan was for me. VERY few doctors do this. Most are pretty dismissive. And as someone from a family full of great diagnosticians and doctors, I was so appreciative of his genuine care for my health.
I have been seeing doctors at this practice for three years and Dr Madden twice. Everyone is very efficient and knowledable. But Dr. Madden just has that indescribable «thing» that every doctor should have… that factor of trust/​caring/​good bedside manner/won’t Rx what he thinks isn’t right for you.
Definitely the best primary care MD I’ve ever had.

If I could give a negative star, I would. Dr. Madden spent 10 minutes to exam me and gave the wrong diagnosis. When I called back because I was in excruciating pain, his office told me to make an appt. Got the bill and tried to calling the billing department for 3 days to make payment. Always got voice mail and no one ever called me back. Front desk staff is abrupt, rude and ineffective. The doctors have been alerted of these issues and chose to ignore it. This practice does not care about quality health care for their patience nor good customer service.