Mail Connexion

This place is conveniently located for me, and is also in a large plaza with Ralphs so it makes it easy to ship something before grabbing some groceries. The service was helpful and they were able to box up my items I wanted to ship as well as pack it securely with packing peanuts and shipping tape. The fee for the box/​shipping supplies was fair, I think about $ 5. The actual shipment itself was rather pricey, but I guess that’s more of the carrier (FedEx) than it is them. You can also ship here via UPS or USPS I believe. My package got where I needed it to go, so that’s what counts. I’ll probably ship from here again.

I had a box here until 9÷30÷15. I closed my box after the horrible way I was treated after a package that I ordered was inadvertently given to some one else. I was told by the owner to basically kick rocks. He was very rude and obnoxious! What is so bad about it is that I’d had that box since the place opened back in 2000 – 2001. Before the current owner was the owner. He has been progressively rude and difficult. Does not understand the meaning of customer service and does not make you feel like a valued customer. His staff, Don and Unique are exceptionally nice and helpful. I hope he realizes the treasure he has in them and treats them better than he treats his clients

I’ve been a customer for over 2 years now after my previous mailbox went out of business.
Pros:
–Pricing is excellent compared to competitors
–24 hr key card access (one time $ 25 fee per card)
–If your package is too big for your mailbox, they will place it in a bigger locker and leave the locker key in your mailbox. How cool is that? I haven’t seen other mailbox rental places with this feature. The lockers are fairly big (maybe 24×24×24). They won’t fit car tires, but they seem to fit most of my amazon packages.
–All in one shipping services (though i haven’t used this service).
Cons:
–Parking during business hours is a bit tough if you try to park right out front. No fault of them. There’s overflow parking to the side and in front of Ralphs (30ft away, same plaza). The cigar and nail salons adjacent to them seems to attract a lot of traffic (cars).
I believe Joe is the owner. He’s actually a nice guy, though he looks serious most of the time; that’s just his normal stance. Show respect, get respect. There are a few other staff members all whom i’ve found pleasant and super helpful.
Regarding the negative reviews: Part of me wants to say that a lot of people leaving negative reviews may just be nit picky or people who are angry all the time or feel entitled to everything or want all the rules bent. You probably have friends like that. Most private mailbox businesses do charge $ 5 – 10 to dropoff packages if you didn’t purchase it from them. Kind of makes sense to me since they are securely holding your package until it’s picked up. If you don’t want to pay fees, you should considering dropping off your prepaid packages directly with the carriers or the fedex kinkos or request carrier pick up. Of course if you buy the shipping service from them there’s no extra charge.
I’ve never had any issue whatsoever with any of their services and never had an issue with a package not being delivered (Amazon Prime in particular). If you want competitive pricing, 24 hr access with big lockers, this is a great place to rent.

Beware beware nightmare on elm street. Bad news.
This place is located in the Ladera shopping center next to Union Bank and Excel Nail.
This has been an experience from hell. I went to this location for the very first time to deliver a package with a fed ex label. There was a guy working inside who could beat Middle Eastern. His attitude was the worst that I’ve ever experienced in my lifetime. He called me a bitch among other harsh names just because I asked for a receipt. In my 50 yrs of living no one has ever called me a bitch or even said fuck me. this guy is the first. I said well sir we don’t talk to people like that here. He starts screaming that he is a US citizen. He was very rude and I couldn’t believe the names he was calling me especially because I was calm and not agitated. I wonder if UPS and FedEx know that this guy is representing their company. There was an African American woman who was very embarrassed by the way he was treating me. She told me that he was the owner. As I walk outside his mail connecxion there were two guys standing in the front of the store who had told me this was not uncommon. They stated this man has been rude to many people.
Of course I left with my box. I don’t recommend using this place at all. Unfortunately he is the owner so nothing could really be done. I will contact the Better Business Bureau and make a consumers complaint
Glad I’m a Christian. .so I passed that test. Devil you can’t steal my joy.

I can’t speak to their actual services, but the person I tried working with here was very rude and not interested in helping me.

DON’T EXPECT HONESTY from this merchant. This place tried to extort $ 10.- from me for dropping off a parcel for DHL… the man said «we provide a convenience therefore we charge a convenience fee». What a bunch of rot! No other place has ever tried such extortion because all places are provided compensatory terms from the Carriers themselves: this is clearly a disgusting display of smug, extortionist behavior… a behavior not congruent with American business standards or conduct. Also he did not want to provide any receipt for drop off OR cash «convenience fee»???
I have contacted DHL and they are now aware of this practice and will review their relationship with this person, furthermore I have apprised the IRS about this practice of not providing receipts.
For all those who come across this and other extortionate practices also remember to file a complaint with the Better Business Bureau (BBB).

The 24 hour access is very convenient.

This place is a little pricey but the staff has been the same for years. Get in and get out! They make copies, fax, and shred paper by the box

Pros:
24 Hour Keycard Access
Reasonable rates
Mail forwarding
Packing + Shipping
Con: It’s kind of cramped because they have pretty high /​large tables for packing in the middle of the room