MatsMatsMats

Who could be planting these bad Unilocal reviews? Recently bought a yoga mat and a large mat for indoor exercise equipment. Couldn’t have been a better experience! Go to their website and see the hundreds of great remarks from many satisfied customers.
I’d have to figure some butt-​hurt whiner and a couple of pals must have written these prior Unilocal,because this company is topnotch.

I purchased the Ballet Barres for my 12 year old daughter as a graduation gift. I picked this company because they were local and the Ballet Barres were made in USA. I was excited about the quality. Wrong… I got burned. The parts were delivered in a week from 25 mile away warehouse. When we opened the boxes we realized that one plastic foot had broken off and the other part was loose inside the metal bar. I called the company with the issue and I was told to write to customer service an email and provide photos of the damage so they can forward the claim to UPS. I thought this was ridiculous since the part alone can’t be more than $ 20 and it should be taken care of ASAP with replacement sent to me with Priority mail after spending $ 330. I waited and got no response for two days. I called again with return request this time and I was told that they received my email and the part will be send tomorrow. That was almost 4 weeks ago. We left town and came back on July 3^rd and there is no part in sight. We called again and there is no manager that could be reached, we asked for them to pick up the whole purchase from my house and issue full credit. They admitted to their screw up but did not offer anything in return or to make it right. I can’t wait to get this POS out of my house. They have disappointed little girl and make USA product and customer service look pathetic. I will never do business with this company again.

DO NOT DO BUSINESS WITH THIS COMPANY. As previously stated, customer service is non-​existent. While dealing with the customer service manager she blamed the company’s mistake on us as their client. We were given in writing a lead time that they could not meet and once again, it was our mistake for ordering too much product. This company has every excuse in the book to not perform their duties to their customer. Avoid at all costs!!!

The worst company to try ordering a mat from. Not only did they take over a week to get me a proof (I still never got it) but they completely ignore any and all calls/​emails. The customer service sucks — do not buy anything from them! You have been warned.