MCar – West Los Angeles

DO NOT RENT FROM THIS PLACE!
First off, I had to call this place 2−3x to get someone to help with making a rental. They would put me on hold for 20 – 30 minutes but FINALLY were able to make a reservation and send it to my email. They said IF for any reason the car won’t be available the day of they would let me know. Well knowing how they are I called the day before and sure enough the car wasn’t available because it was in an accident. I get it, accidents happen but no one bothered to call. After waiting on hold for 20 minutes to get that information they offer to put me in a Camaro for the same price. While I was on hold again to get that reserved I check the price and it’s half as much if I reserve it online. I ended up hanging up.
STAY FAR AWAY!

Great experience, let me drop off the car at night after hours, clean cars and reasonable prices. Thank you.

If you want personable VIP service, who cater to your wishes, and gives you a car that is brand new, with a full tank of gas, this is is your place. First class in every sense, and sensible prices. May I say a wonderful attentive kind team who will accommodate anything you need. There are a selection of cars ranged from Camry to Porshe’s. No need to rent with Hertz it hurts. Go Midway, you will be more than satisfied.

I’ve rented from Midway at LAX at least 4 times now, and once from their West L.A. location. Standard cars, nothing special. I had a good experience every time. If I wasn’t the only person picking up when I went in, there weren’t more than a couple of others so that’s always been quick. No lines of 20+ people as I usually encountered at the big chains. The worst wait I ever had was about 15 minutes one time when the car wasn’t quite ready and they had to finish washing it and fill up the tank. I’ve had far worse experiences elsewhere.
I always got at least the class of car I booked, if not better, no «sorry all we have left is minivans» and as others have noted the cars were always in good condition. Staff have always been friendly and professional, no problems returning early, no surprise fees, no pushiness on extras or additional insurance.
I’ll continue to recommend them and go back if I ever need a car again in an area they serve.
One thing to be aware of if you’ve got a flight into LAX that arrives late: that location currently closes at 11pm.

I highly recommend Midway car rental. They are well organized, have a nice staff, upscale offices, and the cars they rent tend to be in like-​new condition.

Our company rented a large 12 passenger van for a trip to San Francisco. Yuri helped us and was so helpful. Excellent custom service and Yuri really went out of his way to help us out. I highly recommend this place and Yuri!

Midway car rental has everything from efficient commuter cars to big sprinter vans. The place is very well kept and all the people working there look and act very professional. From first coming in and doing the paper work to the walk around I was impressed with how efficient and accurate they are.
I was the pickup guy for multiple exotic cars for productions and it was super smooth having someone else book with them and others pick up and return.
My only complaint is when you leave their lot it’s a very steep driveway that you have difficulty seeing on coming cars. Creeping down that drop with traffic flying towards you, that you can’t see, while in a Lamborghini will make you sweat a bit.
Overall excellent! Rent away!

This Car Rental is the BEST! I lived in LA for 4 years now and tried all the car rental company. So far, my experience with MidWay is the best I have ever had. The staff is great, they are helpful, always smiling and trying to get you the best deal.
While my car is getting fixed, I am now renting a car from them, beautiful Mercedes C 300 and can’t be happier. It is clean, works pefeclty well.
They have really good cars and very competitif price.
I strongly recommend this place!!!
Laury Renaud

Amazzzzzzzing service, best of class cars, and extremely reliable courteous and prompt.
Worth every penny and they treat you like family. Even when there is an issue, they try to accommodate and are always willing to help and are pleasant.
And they give out Candy for Holidays!!!

I have been meaning to post this for FOREVER but am just now getting around to it.
Midway was supposed to pick me up and give me a rental car because my car was at a mechanic who partners with them. They simply never came. I waited at my office for hours, called multiple times and nobody came.
Luckily one of my friends picked me up and took me all the way back to the Valley where I was living at the time. In the morning they apologized and sent a car to come get me. I get in and the girl is telling me how lucky I am that they drove out to get me –they don’t usually go to the Valley… ok, but do you usually forget to pick clients up and leave them stranded? I arrived to their West LA location, got no upgrade, and got the cheapest little Nissan they had. I just can’t even believe they’re in business… their ineptness in handling this situation from a customer service standpoint is super disappointing.

I got a great deal online through a third party for a rental car here.
Wow, I got to drive a 2015 Avalon and it was awesome. Super clean/​sleek and literally had like 1,000 miles on it. Not that I need a new car to drive while mine is in the shop but man it was nice driving this one.
The people working there were fantastic, I didn’t have any issues at all and returned the car two weeks later! I highly recommend this place.

Midway was awesome and super accommodating! The ladies at Midway pulled strings for me to get the car I wanted– great customer service!

I booked my car through Beth, the Director of Online Operations and she could not have been more professional. She was able to better a highly competitive quote from another company. I had several requests and she was able to meet all of them. It was incredible customer service. I picked my vehicle up at the WLA location and the staff, particularly Patricia, again was very incredible. My vehicle was in excellent condition. When I returned my vehicle the process was quick and the final price matched the quote. They even gave me a ride home! I will highly recommend Midway!

They’re great, full service boutique style car rental. From picking me up from the local body shop, to the quick & easy check in process, having a comfortable mercedes c-​class without all the marking of a rental car (I felt less targeted), & very easy return including drop off to the original body shop. The car itself was not smelly, super clean, practically brand new. Service was done with a smile.
Also, I left behind my gate pass in the center console. Realized it an entire day later, but the car I drove already got rented out. They checked lost & found, then the guy who cleaned the car had found nothing. Since I knew exactly where it was, they wrote a note onto my account & the following rental agreement. They gave me an estimate return date of the vehicle, & I would check in sporadically since the return kept getting delayed. Midway picks up right away, never put on hold, and I’m addressed right away. They are never annoyed, completely cheerful, and assured me that they will check when the vehicle was gets returned.
Got the voicemail today, they found my key card! I called to confirm, & Will be swinging by after work to pick it up.
Thanks midway, for the positive experience– great car & even better customer service

Having to rent a car after an accident may be preferable to a root canal; but not by much. Well, my experience at this Midway was delightful. They laugh at my silly jokes, that does not happen often. Anyway, everybody I dealt with was available, professional, and helpful. Patricia, in particular, really took care of me. So, my advice is do not have an accident. However should you need a car go to this particular Midway. Ask for Patricia. Mention my name because I get a sandwich for every referral.

I needed an emergency rental so stopped at the nearest to my location, big mistake. Spent $ 744.00 for 14 days they would not give me a 5 mile ride home, limit was 2 miles. Asked to speak to a manager, was told manager was going to lunch and couldn’t speak to me. parking lot looks like used car lot. Don’t mess around with fly by night rental companies, go to a major. Never been treated so poorly.

By far the most pleasurable and effortless car rental experience I have ever had. The cars are all in great condition, the staff is professional and the office is very nice. They also matched the online price which saved me $ 80. I would defiantly recommend.

I rented a CLA250 for $ 100 a day. The key they gave me didn’t work. I found this out when I was about an hour from home and I left my cell phone and wallet in my car. I was stranded with no cell phone and no wallet. I had to have the car towed all the way to them and they offered to take 15% off my bill. 15%… What a joke! The next time I called in to get a car they told me the only car they had was a mustang for $ 80 a day. Midway is far too expensive and they have zero loyalty. Go to enterprise!

Some of the most incompetent, unprofessional and rude staff I have ever met.

Midway is great! I only rented a car from them because they work with Crown Coachworks down the street and I had dropped my car off for some body work. Midway picked me up from Crown and brought me to their office to set up the rental. I originally set up a rental for 7 days. They didn’t have any small cars, so I was given a complimentary upgrade to a Prius. (I hate Priuses! They handle like a boat!)
The day before my rental was due back, my car wasn’t ready yet. I called Midway and wanted to extend for 2 additional days, but I also wanted to trade in the Prius for a smaller car. Easy peasy. I brought the Prius back and was given a Nissan Sentra. In and out within 10 minutes.
When my car was ready at Crown, I returned the Sentra and they gave me a ride back to Crown. Rental rate is $ 30/​day — higher than Enterprise but their cars are all really new and very well maintained. They also have a lot of luxury cars for rent.
Everyone that helped me was super friendly and nice and quick! And I love the pick up/​drop off service they offer! They also apparently work with a lot of hotels and drop off rental cars as well.
Their hours are great! 7:00am to 7:00pm on weekdays. On weekends they close at 5:00pm.