Midas

Worst service ever
Will never recommend it even to my enemy
Awful customer service human being ever created

Got new rear brakes and rotors here. They did a good job. I had to return because my breaks weren’t quite right and I asked one if one of the employees could test drive my car with me and they were able to rectify the problem. Brakes are working great!

Santa Monica Radiator/​Autobody closed (Chuck was THE best and nicest guy) so I came here.
This place is great for minor repairs. I might go elsewhere if something was seriously wrong with my car, but I digress. My experience was quite satisfactory.
Needed an oil change on a 2012 mini cooper, which we were quoted at about $ 75, pretty standard for synthetic. My boyfriend was convinced he could get a better deal… long story short he was wrong so I came back myself.
Antonio helped me out. He was incredibly nice and such a sport despite my bf being a d*ckhead/also a wonderful person/​I love him. Anyhow, Antonio charged me less than quoted and even rotated my tires and reset the electric system. Had my car back in an hour and a half. Good lookin’ out, Antonio!
I shall return.

This company is the ONLY company to have serviced my car in over a year. My brakes recently stopped working, and my mechanic discovered someone put steering fluid in my brake line and slowly destroyed it. Midas did a steering fluid flush for me this past Februrary. NOBODY has ever touched my brake fluid. NOBODY has touched the inside of my car since this flush, with the exception of Midas. It is very clear they either intentionally or mistakenly put steering fluid in my brake fluid line. Greg will not listen to this evidence or the fact that I have every receipt for services done on my car. Midas is causing me to have an entire new brake system installed, which will cost up to $ 3000, and I will be DAMNED if I pay for it. Get ready to go to court and have the BBB on your ass. This is clearly your guys’ fault, and you WILL pay for it.

After leaving my review, I did get communication from the customer experience dept. I wasnt interested in what they offered but i was pleasantly surprised someone at Midas cared and paid attention to customers. Wanted you to know…

This shop and the employees are great! They looked at a leak in my car and diagnosed it and barely charged me anything for the diagnostics, despite the time it took to do it. Friendly people too, smiling and very customer service oriented! My new shop.

They did my breaks and forgot a caliper bolt. My family and I were going to Vegas and suddenly the front tire was stuck.(Imagine what went through my head with Trucks and cars going at 100 – 120 speed next to me). NEVER NEVER go to this place. See pictures.

updates on Jun 29, 2015:
Background: I brought my BMW X5 to this MIDAS shop for oil change May 9, 2015. They told me my vehicle was leaking oil after they changed the oil (8 quarters). They offered other problems as well.
Matter: my vehicle leaked 2 of the 8 quarters oil within 20 days.
With the help of other independent mechanic, we found the following Unhappy facts:
i) the MIDAS mechanic installed a wrong mode of oil filter on my vehicle, which is much smaller than the fit one. Even worse, the connecting end is totally different.
Ii) the MIDAS mechanic did not install the oil system properly (missed one rubber mat part) which leads to the oil leaking directly. I have my mechanic redo the oil change pipeline, and my vehicle stopped leaking oil immediately.
III) after I complained to the Midas manager, and their customer team, they agreed refund the 5 dollars to me, which is the value of the oil filter replacement. However, I paid them 100bucks to change oil and I spent 300+ dollars on checking why my vehicle was leaking oils. What a great refund offer!
But the way, the store manager never apologize for this even after he confirmed they did such mistakes.

I went to get my shocks and struts changed, but while getting the estimate the guy with the green eyes calls me into the service area, where the vehicle is up a bit and tells me my vehicle has no oil. Procedes to try to fool me doing the oldest trick in the book, faking putting in the dip stick. I do my own oil changes so i knew it was bs. Carefull with these crooks. I took my truck to a place that changed me 300 less than them. Japanese guy. I even have the estimate they gave me as proof. Better business bureau plack right in front of the office. What a bunch of bs.

Our Lexus blew out it’s radiator the other day, so I brought it in for the repair. As usual, the repair was done well, in a timely fashion, and at a reasonable price (half of what Lexus would have charged). This is my go-​to place for auto repair and maintenance.

I’m a big believer in giving praise when praise is due, but I must sadly also write about when my experience is less than wonderful. Not too long ago, I took my car in for an oil change at this Midas location. I have used them about 3 – 4 times in the past, the price for an oil change is reasonable and the location is close to where I live. But unfortunately, this time around my visit wasn’t so pleasant.
Waited about 15 minutes to be greeted in the office, and at least 3 of the mechanics in the garage saw me standing at the counter when I arrived. Finally someone other than the mechanics came over and helped me with my appointment paperwork, took my keys, and informed me it would be about 30 – 45 minutes. Which it actually ending up being.
The problem started when they asked me to come out and take a look at my tires. I was told that I have not one, but two nails in my tires! Now this comes as a surprise obviously, especially considering that my tires were not low on air. But he pulled out his chalk and circled the nails. A couple of things that didn’t feel right about this situation 1) there was no head to the nail. It was just a piece of metal in my tire, and 2) when I asked him to patch them up, he said that he could not do that and I should just buy two new tires. Really? This is a brand new car I bought in September of last year, there is no way they’re bald or out of tread! I told him I’d take it to another place for someone to plug them up, and he cautioned me that I have to sign a paper saying that I knew there were nails in my tires before I could drive off. «Where’s the form? I’d be happy to sign» I said, paid my fee for the oil change, and went on my way.
Fast forward to 2 full weeks later, and still no loss of air or flat tire. But I felt like I was asking for it by continuing to drive on what I was told, were two holes in my tires. So I took my car into another place closer to home, and showed the guys there my tires. «We can patch those up, no problem» so I let them go to work. About 20 minutes later, the mechanic working on my car came over and told me, «those nails didn’t puncture the tire, and those weren’t nails.» Come to find out, they were short little pieces of a nail and not a full nail of any length! The new mechanics didn’t even charge me — they checked my tire pressure, said I was good, and sent me on my way. (Playa Automotive on Manchester in Playa, great guys)
So I have to believe, the story about nails in my tires from Midas was a SCAM. And oddly enough, there is a giant sign in the Midas parking lot says, «Now selling tires.» Hmmmmmmm. I can’t say it for sure, but I have to believe they were just trying to make their tire quota or selling bonus. My advice, fine place for an oil change and that is why they get 2 stars, but be weary of anything else they try to tell you.

Came in few minutes before closing for a very minor fix: my plastic engine cover was loose. Guys fixed it in less then 5 minutes and didn’t charge me for it. Great service, earned my trust.

I needed help changing my air filter late one night after work. I called Midas and they told me they were open until 6 PM and willing to help.
I arrived right before they closed and they still took the time to help me with my air filter EVEN AFTER THEY CLOSED. I was so thankful! It was a little more complicated to replace in my car since it’s not a traditional installation so I was really happy to have the help.
When I asked how much to pay, they charged me nothing! This is a great place with even better customer service.
Thank you so much!

I was disappointed when I heard that the Midas on South Sepulveda wasn’t in business anymore since I have been going there for two years. I decided to stick with Midas since I have always had great experiences with their staff and services, so I headed over to the one on West Washington and was OVERJOYED to see that Greg was the manager at this location. He was the manager at the South Sepulveda one and the reason I kept going back. He is upfront and honest about what needs to be done to your car at the moment and does not pressure you into services that you don’t actually need. He cares more about customer service than taking your money. He also remembered me by name which I was very impressed by! Go see him and I promise, he will take good care of you!

This place is great
They work with you… open, honest & upfront
Did a great job
Totally customer service oriented
Thank you Ramon!
Amy K

I brought my Ford truck to this Midas on a whim. I am new to the area and I have yet to need service on my vehicle. In debating this, I made the decision to use a corporate auto shop over a private owner… just to be safe.
I could not be happier with these guys. They have top level customer service and have pride in their work. Never before did I trust the «Midas Touch» (simply because of the inherit bad choice in name via mythology); however, I was proven quite wrong. I trust these guys completely and would recommend them to anyone.
Not all do they work with my schedule, but they reimbursed me for the inconvenience of using über to get around. I can not thank them enough for how they treated me, and how they earned my business.

I stopped by this Midas before deciding to look into a Valvoline a few blocks away. They quoted me $ 30 more than Valvoline did AND they said it would be a minimum of 2 hours. I was done with Valvoline within 15 minutes. Also, the guy at the front desk was arguing with the customer that was there before me. Not only arguing but kind of speaking to him condescendingly… the whole situation was pretty off putting.

I’ve been a Midas customer for years but have used other mechanics as well. Lincoln Auto Electric and More Joy are great but Harry, Greg and their team at this Midas do it right and at a great value.
They’ve kept my Subaru running great the last 5 years and I recently picked up a used Tacoma with 105k and little known service history. Truck drove great but needed it to get checked out. Ended up doing all their service recommendations and it cost some money but I now know I have a reliable truck that will keep trucking.
Wouldn’t it be nice if when you went to the doctor, they made recommendations on how you could live healthier instead of treating just the illness? Harry and Greg’s recommendations are just that for your car. Whether you choose to listen to them is your call. I’ve learned that preventative maintenance is much cheaper in the long run than waiting for things to break. Spending $ 2k now on replacing a timing belt, water pump, pulleys, tires, differential service, oil change and more, is cheaper than a long tow, potential accident or a seized engine later.
They also have a midas credit card where you can get 0% on bigger fixes which can help you budget your costs.
Five stars.

Came here for an oil change and they were pretty nice about the whole thing.
You should plan on coming here at least an hour and a half before they close because they gave me a hard time when I came half an hour early on Friday and I think the only reason they took me on Saturday an hour and a half before closing is because he remembered me from the day before.
Anyway there is a bunch of stuff to do while you wait for your oil change.
They said that they would call when the car would be ready to pick up but they didn’t and I ended up spending money walking around that I didn’t really need to just to kill time.
For instance there is Rainbow Acres, vans store, a mobile boutique and a fosters freeze, Costco all in walking distance.
This is probably going to be my new body shop for maintenance

I just needed a quick oil change.
Appointment: Booked an appointment online and the website said that someone would get back to me in an hour. No one did. So I called and the manager said I could just come in, that if I come in soon then he could take care of the oil change really quickly.
I came in about an hour later and saw one of the mechanics hiding in a corner, on his phone. The managers were also talking to a lady who came before me. When she was out of the room, a mechanic came in and told the manager that she didn’t want something done on her car. The manager proceeded to insist that the mechanic should put more pressure on the lady to pay for more work to be done on her car.
I was then told I needed to wait at least two hours before they could even «get to it». They should have told me that there were a lot of cars there that needed work on, because when I arrived, there were a lot of cars there. That many cars couldn’t have arrived that quickly AND an oil change takes what, 15 minutes?
I dropped my car off and came back THREE hours later and they still haven’t touched my car. When I came back, the manager ignored me for 10 minutes. Then he continued ignoring me as he took my car keys and told someone to START my oil change.
What people say in the other reviews is right. I read the reviews about Edgar (I think that was the manager’s name) wanting to add on features and work and expenses onto the car. I knew this coming in but I had a $ 20 coupon for an oil change so I went in anyway and told the other manager that I didn’t want any other kind of inspection on my car.
After they were done with the oil change, Edgar told me that my tires were «HORRIBLE» and that they needed serious changing. My father had said that my tires were fine and they just needed rotating THREE WEEKS AGO.
I said that I would take care of it later and went home to do a little research. The government recommended height of the threads is about the distance from the edge of a penny to the head of the person on the penny (Lincoln?), for when to change your tires. I tested my tires and they were higher than the government recommendations. I’m not a mechanic but I for sure still had a few hundred to a few thousand miles left on those tires. Although I will be changing them eventually, I didn’t need someone telling me my car was in DIRE NEED OF HELP.
i asked Edgar how much rotating the tires would cost and he said «oh, when the tires are that bad, we won’t even touch them!»
This Midas is lazy, slow, and just trying to take your money. There are other mechanic shops along the same street, and another had a deal for $ 19.99 oil changes. Go somewhere else if you can.
Edit: Edgar is no longer the manager here, I think the manager’s name was Greg.