ModShop

Bad. Customer. Service. Wish I would have checked reviews here prior to ordering a piece of furniture. Was told 8 – 10 weeks (+ 7 to 10 days shipping time) to receive an item. It took just shy of 4 months from order to delivery for a simple credenza. Once ModShop has your order/​money do not expect any communication from them. Only updates you will get are the ones you beg for and the updates will be vague and non-​committal. I asked to communicate with managers on more than one occasion via email and telephone. I was never once was contacted. The furniture item finally arrived and merely met my lowered expectations.

Stay far, far away from Modshop. I posted a negative comment on Twitter about how it took them 4 days to respond to an inquiry i had about a piece I wanted to buy. The owner then writes an e-​mail to me, threatening to SUE me for tweeting about the poor customer service. There was nothing about my tweet that was false or unnecessarily harsh. In fact I will post it here for all to see:
@modshop1 great designs, awful customer service. Took 4 days to hear back. After much back and forth, sales rep tells me it’s not available.
This tweet about my experience could have been much much worse. Any respectable company would not have reacted to this by threatening to sue a customer. The fact that the owner would personally email me to threaten me for posting a legitimate comment about what happened says a lot about the management of this company. This is a company that does not care about customers or customer service — and there are too many better options out there to be okay with this.
Also — I just checked its Unilocal star rating across all of their stores. 1.5 stars in NYC, 1.5 stars in Miami, and an average of 2.6 across its 3 stores around LA. That says a lot. The beauty of Unilocal is that it doesn’t lie — you get a collective view of many customers’ experience here.
Modshop — if you are reading this, I’d be happy to suggest a number of ways you could have easily avoided this situation. For one — if you promise on your website to respond within 24 hours, DO NOT take 4 days. Secondly, if a customer is unhappy, make it up to them. And if someone is not happy with an experience, you do not threaten to sue them for expressing their feelings on social media. Given your average Unilocal rating across all of your stores, I’d suggest you take this advice beyond just this particular interaction.

Update on previous Email:
I finally received my credenza. It was very nice and is a substantial piece. I am having trouble with all the knobs coming off, otherwise it is beautiful. I got sometime in Feb. It is a great price for a custom build if you don’t mind waiting a long time for it. If someone could tell me how to add a picture of my credenza, I would be happy to.

Update on their scam:
We’ve charged back the charges after waiting SEVEN MONTHS for our furniture with no response to our emails or calls. Now Modshop has FORGED our signatures on TWO different documents they sent in to the credit card company to fight the dispute!
I think we may take legal action at this point. DO NOT GIVE THEM YOUR MONEY!!!

BEWARE. Awful customer service. Huge delay on the furniture, no accountability, bad excuses. Didn’t return phone calls. Stay away unless you have money and time to waste.

Nope. All you need to know is that they will not stand behind their products if it is damaged. I ordered a custom piece that was damaged. I called and emailed yet there was no response. It’s sad because their warehouse guys were nice and you like to know that you are providing work for people in the Southland. Perhaps if you are a famous client they take their time with manufacturing, but everyday hardworking people are wasting their money here. Trust the warnings; they are true.

I had a great experience ordering the «Fat Albert» dining table, in the default colors/​specifications. I saw it online, and went to the store to look at the different color options and get the $ 100 local delivery. Whitney was great to deal with; helpful, friendly, communicative. The table was delivered within the 8 week time frame, and it looks amazing. Would definitely shop here again if I had more money!

I have never written a review in my life. I usually laugh at all the people and how bitter they are and the fact that they take the time to even write such ridiculous things but I need to warn other people to not waste your money here even though the furniture is so cute. I spent almost $ 3,000 on a dresser that was «on sale» a few months ago and moved today for the first time. The movers barely put any weight on the legs to set it down to situate the dresser and EVERY single leg broke off. One of the legs even broke to the point of not being able to fix it. I realized the screws they used were so tiny and flimsy they couldn’t support a dresser of that size or weight. It was so cheaply made. The screws were the size for a picture frame to hang on a wall. Yeah, it’s a piece that I love but the fact that I spent that much money to have it break so easily is repulsive. Waste of money. I’m honestly so disappointed.

I ordered a super customized sofa at a great price from Mod Shop on 3^rd… then I looked at the reviews. I was definitely scared but had already placed my order so just waited. After 6 months I finally have my beautiful sofa and it was all worth it. The two different reps I worked with really went out of their way to make sure the sofa was perfect. They even send a card board, life sized, template so I could place it in the room to make sure it fit.
The template was too big so i had them reduce it. There was some sort of mix up after that and they made the original (too big) size. I was ready for the furniture fight of my life but it didn’t happen. The new rep, Victoria (the lady I originally dealt with was no longer with the company) was so unbelievably professional from first contact.
Bottom line… ModShop fixed the sofa in just a few weeks and with a great attitude. It’s great to deal with a company that really backs up their products and designers.
I would def recommend them.

If this is the same store as Room Service I recommend staying away from this place. They have the worse customer service. Ordered a pieced of custom furniture and it was built to the wrong size the drawers did not open smoothly and the finish was gloss not satin as ordered. They said they would sand the old finish off and respray it. The problem this was a new piece of furniture and the surface was a veneer piece of wood and I was not paying for a new piece of furniture with a sanded veneer surface. Veneer is not designed to be sanded plus they built it to the wrong size. It took a while to get my money back and the owner was not a kind person to deal with.

DO NOT SHOP HERE!!!
I repeat DO NOT SHOP HERE!
HORRIBLE CUSTOMER SERVICE
HORRIBLE BILLING PRACTICES
IRRESPONSIBLE, MORONIC STAFF
POOR QUALITY PRODUCTS
This company should be shut down, they border on being thieves!
My story is so long and complicated, basically just read any of the other 1 star review…
same story — different day.
I am pretty sure all the 4 star reviews here are either friends of the owners or employees of the company. How this store has grown to be a national chain is mind boggling.

I never usually post bad reviews but the service at this place is so abominable I felt compelled to warn people against spending their hard-​earned money here.
I placed an order for a sofa in July (spending over $ 2200) and I explained I needed the sofa by October 1^st, absolute latest. I was told this wouldn’t be a problem. I have been patiently waiting for the sofa for two months, and chasing up regularly and politely on delivery. Now, after chasing again today, the estimated delivery has just jumped to october 3^rd, after I leave the country for the UK, with no way to take delivery of the sofa. This puts me in an impossible position and is beyond disappointing.
I don’t see why after several months notice of this delivery date requirement, 9 and a half weeks later they suddenly are not able to meet it — and without so much as an apology!
It seems only fair that they either offer a full refund, or deliver when they say they will.
Aside from spending two months sitting on the floor waiting for a sofa that I now cannot take delivery of, I am hugely disappointed and wish I had checked out the reviews before choosing to shop here. Honestly, save yourself the hassle and shop at any of the other myriad furniture stores in LA — like Jones LA for example, which is amazing and such great value!

I stopped in there the other day while I was out shopping with friends and have to say the place looked awesome. So many cool modern furniture pieces and ecclectic décor items to choose from.
I asked one of the sales girls about doing custom stuff, and they said I could customize almost anything, colors, fabrics styles etc. Ill definitely be back to outfit my apartment piece by piece.

The worst of the worst. Will not ever do business with them again. Bought a 3k piece of furniture and had to have it redone touched up 5 times. They take no pride in their customer service or the quality control of their work. I have been dealing with the same issues for 9 mos. with no real end insight. Do yourself a favor and go elsewhere unless you don’t mind the headache.
I don’t usually give bad reviews, but they are not good at doing business.

Get new employees — unprofessional, unhelpful and rude.
Once they have your money — you are on your own. Worst customer service I have seen in a loooong time.

WOW what a fool am I for not going on here to read the reviews before I decided to give this horrible shitty business my hard-​earned money! I’ll start as one of the other 1-​star reviewers did: my nightmare begin on November 6^th when I decided to put in and order for a sofa, two chairs, a bed and a dresser.
The stuff is gorgeous and so our style so we were psyched to make the purchase and then things went horribly wrong. It is now march and we JUST received our order. It was supposed to arrive in January and there was absolutely zero communication from them the entire time. I found myself waking up every Monday wondering where the hell my over 10k of furniture is! and of course I had to keep calling them as there was zero follow-​up from them.
I was shuffled around between complete moronic idiots that work there with no answer and more so constant excuses and lies! somewhere along the way I found out that the biggest useless twat the works there — Whtiney, went against our signed contract, behind our backs and changed the fabric on our couch that we signed on to something different that we did not approve or know about. That fabric got damaged delaying our order even more! nothing was ever communicated to us of course and they tried to downright cheat us with the change of fabric.
This is the WORST retail experience I’ve ever had! I will NEVER shop there again! and they should drop service from their name bc it just doesn’t exist.
The people who own and work at this business should shut down and go back to college or rehab!
don’t do it!!!

This is an amazing place to shop for custom furniture. Pretty much everything they carry here is gorgeous! I love that they even have a kid’s section with trendy pieces. If you’re looking for mod style egg chairs, or pod chairs etc., then this is definitely the place to start. Their selection of unique, glossy desks is just incredible! I love the colorful and hip selection of throw pillows they carry; there is literally nothing in this store I don’t like!
I have never had a bad experience here and all the salespeople have been totally friendly. Even though it’s a bit of a drive for me, I love to stop in any time I’m in the L.A. area. It is totally worth the trip down here. Give them a try — you won’t be disappointed!

I have used Modshop/​Room Service on several occasions. Most recently I purchased a bed, dresser, night stands, dining table, and chairs from them. They are so much fun to work with. The thing that makes them really great is that they’ll work with you to customize the furniture so you get exactly what you want. Kelsey and Victoria are great to work with. If you’re looking for something modern and unique that can be customized, this is the only place to shop!

Too bad about all the horrible reviews. I’m thankful I didn’t have that experience. I bought some dining room chairs here that were actually sold out and had to be ordered and shipped from their warehouse. When I called to make the arrangements, I spoke with Shelby who was very pleasant and when I picked them up, equally so. They didn’t try to push me to buy anything else while I was here and was in and out quickly.
The chairs seem to be of good quality and are durable and comfortable. It’s only been about 6 months since I bought them, but so far, no issues. Although my experience was okay, I didn’t see anything here that I loved so much that I would come back. Especially now having read reviews about the cheap workmanship.

This place should be called «No Service.»
Rude ass pretentious girls at the front desk, they didn’t even greet me or ask me if I needed help with anything, so I proceeded to walk out.
…Too bad, because I work for a big-​deal company with lots of money to spend on furnishings.