Nailspa Excel

The best thing about Nailspa Excel is AJ, Daisy, Trina and Tiffany. L.A. is huge and it’s hard to find the right nail tech for your hands and feet in one shop. I was a long time customer here for about 7 years. The only reason I stopped is because my nail tech changed his schedule (again!) and doesn’t work on the weekends. The prices have gone up a tad bit, so expect to pay more for gels, French tip and newer styles (stiletto). The shop is located in the Ladera Center, so because of the demographics, their services can be pricey.
Here’s some advice for newbies:
1. If you’re waxing and/​or wear false lashes, do yourself a HUGE favor by having your services performed by Trina or Rose. Trust me! The younger girl (looks about 12) who sits in the front doesn’t wash her hands. I’ve seen her go right from eating lunch, to applying lashes with an active herpes sore on her lip. Just gross and nasty.
2. The price list says one thing and they’ll charge you something different when it’s time to pay. Discuss prices first before anything is started.
3. Pay close attention to the products they use. If you’re paying for gels make sure they’re using gels all the way through and not just the gel top coat on acrylics.
4. Making an appointment is best, especially during busy times, holidays, etc. If you’re late, don’t be surprised if they’ve given your spot away.

Had a horrible experience here today and I will never come back… I only come here if I’m pressed for time and need a quick mani and pedi… I never get my eyebrows done here but I didn’t want to go to my normal place to get them done on melrose due to an appointment but TRISH is the worse at brows please do not go to her I absolutely hate my eyebrows and I’m kicking myself because I should’ve waited to get them done professionally smh can’t wait till they grow back how I like them… my mani and pedi was just ok I rather pay more $$$ to get them done the right way… I will also go to my nail studio on melrose for all my nail and waxing services… please please please make sure TRISH does not do your brows.

I’m a local in the area and just started coming here. I like the atmosphere and ambience. It gets very crowded so come early or just prepare to wait but you will atleast be acknowledged while waiting. I really like Cathy for nails and Tiffany on brows. :)

They get one Star For Initial Appearance, And One Star For The Kind Receptionist. I stopped going to this Nail Salon about 4yrs ago. I saw that it was recently remodeled, so figured I’d try once more since my Nail Tech in Hawthorne broke her finger.
New paint on the walls, new chairs… But same old BS!!! Over priced sloppy pedicures with nail techs that are rushing and constantly talking to one another rather than paying attention to your pedicure and what you’re saying to them!!! And the 2 – 3 that aren’t doing a sloppy pedicure, and walking around eating and licking their damn fingers… #Gross who eats and licks their fingers while walking around exposed feet???
The killer was my sloppy ass, overpriced pedicure!!! Check out the pic… Really $ 22 to make it look like I did it myself with my left hand and a Cazadores Shot??? SMF… I hope Management reads this and they do better!

Convenient shop in a big shopping center! Nice spot for hang out and get pampered on the weekend! The staffs did decent nail job! This will be my regular spot

I’m hoping to see things improve!
I’ll update my review in a couple of weeks once I’ve gone back!
Well Unilocalers, here’s my update!
I want to first say «Thank you» to management for taking notice of my review and putting forth the effort to make my next experience worth my time & money. There’s something about comp services that always make things better… lol. During my next visit I took notice of the new towels and a few other small things in the shop that had been approved on. As always the staff is pleasant and welcoming.
Now, for the reason I didn’t give 4 – 5 stars. Within two days of my pedicure the polish had chipped on four of my toes. I called & informed them of what had happened and being the amazing person who does my nails and feet he told me to come in to be re polished, problem is my schedule is so tight I was unable to return for 2weeks. Overall, though the polish still needs to be a better quality, it isn’t enough to make me take my services elsewhere. AJ & Connie are AMAZING at what they do!

I love Trina she is great at what she does. She is efficient always on time and even when you dont have an appointment she will fit you in. I’ve been coming here for 8 yrs getting waxes and nails done they have great reasonable prices and an abundance of choices. I would give this place 10 stars if I could Love Love Love it you will not be disappointed.

Customer service was acceptable. Place is clean and organized. Why give 2 stars? I went for a fill and well the cheap gel they use made my nail break off within 2 days that’s ridiculous for an almost 30 dollar fill (nothing special just plain color) will not return

I wish I can give this place 0 stars. I’ve never done a Unilocal review and the fact that I am doing one right now is because I’am completely disappointed. This place does not sanitize their tools. I now have an infection on my nail. First I got my nails done and gel was coming off in 4 days. Went back and the guy that did my nails seemed so annoyed as if he did not want to fix my nails. Trust me I’m not the type of customer to go back and get a redone because I didn’t like them. But for them to chip off in 4 days and pay 80 dollars for including a pedi. Is not worth it.
So I go back and he says the gel came off because you wash your hands with soap. Just wash them with water.
I told him I’ve been getting gel done for the past two years and now I shouldn’t wash my hands with soap.
Wow that just caught me off guard.
As he re did my nails he did them so careless.
In my head I said. I’m never coming here again.
I went to a different nail shop today and come to find out I have a nail infection.
The nail tech said it was from the previous nail shop and my nails were not done properly.
DO NOT come to this place.

I exclusively go to Ben for my nail/​acrylics and he does a wonderful job. He also does it how l ask and his attention to detail is excellent. I also go to Trina and Trish for my full set of lashes and for 20 $ my eyelashes look fab. The only reason I did not give 5 stars is because you have to be careful of some people there mainly TIFFANY who seems to like to overcharge for he services by like 15 – 20 dollars.

Angie is by far thee best for waxing and mani pedi!!! She’s the only one I go to… If you need to be hooked up, contact her and set up an appointment, trust me, she bomb!

I’m extremely disappointed. Expect to pay $ 30 for a terrible gel nail job. Also if you pay with card they Force you to get cash back for a tip. There excuse «it has to be round number» so instead of charging $ 30 they charge you $ 35 and will give you the $ 5 in cash. The service is shitty, the staff are rude. Do not come here you’ll waste your money!!!

DO NOT GO TO THIS SHOP ITEMS LEFT ARE NOT RETURNED TO OWNERS !
I went to the Nail Spa Excel the last of April and I left my Kindle. It was suggested I call Amazon they traced it to someone named Kathy Nguyen and also gave me her address she actually registered it as her own. THEFT!!! I sent her a letter and then went to the nail shops I frequented looking for her. I found Kathy worked at Nail Spa Excel but there only on Mon and Tues. I was finally able to speak to her and she admitted she had it. She claimed it was left a long time. Just like I found her through Amazon she could have found me. Imag ine all the other items left there by customers and taken by employees. I picked it up today the case was gone Andy told me the owner Suzan Nguyen was not there he Andy told me Kathy is not related to her. I will continue to speak to speak to the owner and needless to say I will not be going back there for any service!!!

DO NOT GO TO THIS NAIL SALON! I came in here for a fill and my nails broke 3 times. I came in here 4 different times including getting the fill. The manager is horrible. The employees are never held accountable for anything. I put gel on my acrylic nails and the last time I came in here (which was today), they put on a different gel polish than the first time. They are the worst nail salon I have ever been too and they will never receive a dime from me.

Like they say, «I wished that I had checked the reviews before going!» Guy at the front desk quoted me one price, then when the techs finished, they decided to change the prices, saying that I misunderstood the receptionist guy. Tech goes up to guy and tells him the game, so when I went to him, it was ME who must have misunderstood. Shaddddyyyyyyy!!! Manicurist used NO WATER! I’m done.

I usually don’t come here Bc I noticed that each technician charges different prices and that’s not okay. Anyway, went against my better judgement and came here today Bc all I needed was a quick pedicure and I know that’s a flat twenty dollars. The quick pedicure took one hour and when I tried to complain the receptionist acted like he couldn’t hear me. And she also butchered my toe nail. She also put 3 coats of paint which is going to take forever to dry. Worst experience ever.

Don’t go there. Way over priced! $ 80. I went in today with my coworkers to get full set and pedicure. Both gel, no design and simple but the job was sloppy. Side not clean. Didn’t look great. I got very short nails on my hand. I’ve paid less then that close to home and I get a whole lot of designs and different colors and a great job. Never again will I go there. Waste of money.
Doesn’t deserve not one star!!!

So disappointed with this place! I have been coming here for years and never had such horrible treatment. I came on Friday, 2÷13÷15 for gel French tip. I left at 3. By 7 pm, my nails were chipping after I spent $ 35 on it. Clearly, I was not happy and I called them and let them know. They told me to come back in at any time. I came Sunday morning and the woman who did my nails wasn’t in so they said I had to come back. I spoke to John D and specifically told him that I work so I would come in the evening. He said no problem, for sure I can come back and it would be taken care of.
Of course I come back and they are almost empty and the man refused to help. He was rude and said I had to come back when a manager was here. WTF!!! I have a full time job and I rushed to get here by 6. When I kept telling him I needed to speak to someone he hit me with the I don’t speak English. Really bro? Right now, I’m sitting and waiting to speak to someone else after this rude a-​hole dismissed me.
I WILL NEVER COME HERE AGAIN AFTER THIS!!! I’m so mad!!!

Should have read reviews before walking in here.
Everyone was really nice, but the quality was crap. Got a manicure and pedicure for 28. My feet look ok, but the paint on my manicure was horrible. She didn’t push back or clip my cuticles, just sort of pretended to. The polish was thick as she was applying and i asked if I should pick another color as that one was obviously old, she declined or didn’t understand. So the result looked like a five year old did it.
After she set to the task of trying to make it look presentable, bathing my fingers in nail polish remover. I stopped her and just left. Came home and took it off.
Also was constantly being attacked by fruit flies. All the towels looked dirty and tattered. She rinsed a towel in the foot basin for my hands.
Only upside is i held my tip for after the Polish. Gonna use that money to get this fixed somewhere that actually knows what they’re doing.
To be fair someone else asked to fix it for me, but i didn’t have confidence in their ability nor the time.
Never again.

I moved into the area May 2014. I love the La Cienega/​La Tijera area because everything is there — nail spa, Ralphs, Radio Shack, Ross, CVS, Yogurtland… The first time I went the gel nails was lifting or completely fell off within a week. There was gel on the skin around the nail and ended up cleaning it up myself. I went back to my original salon, Pink on National and Motor.
But Excel is so convenient so I went back. The pedicure took forever and my technician was not skilled. Had to have someone step in to finish. She also failed to pay attention or just pretended to understand what I wanted. Next came the gel fill. Trish was nice enough and although she was critical of whoever did my nails last (an Excel tech) she did a nice job.
Third trip to Excel (and never again) I went in for just a gel fill. Before she started I asked her to trim the cuticles — the manicure looks much cleaner. She did a good job on the nails but when I went to pay the bill it was 85.00! She charged me the price of an entire manicure ($ 15.00) just to remove the cuticles on top of billing the full price for the gel fill. I was furious but my bad for not asking how much first.
Trish later text me giving me a breakdown of my bill. I told her that charging the full price of a standard manicure just to remove cuticles was outrageous and she should have told me how much it was going to be. She has offered to give me $ 15.00 off my next visit.
I told her I would not be going back and she is surprised that I won’t come back over one little mistake. I can’t seem to make her understand that her behavior is unethical and unprofessional. I don’t trust this place anymore and except for the one visit, the work is sloppy.
I can’t shake the feeling that some techs are not licensed technicians and are learning on the job. More than once a technician has not been able to finish the work, someone else has to step in.
Better to try someone else in the area.