Optima Carpet Care

Agreed with Jackie Z. What kind of company has a busy signal 24 hours a day that you can’t get through to?!
I’VE NEVER HEARD OF SUCH HORRIBLE SERVICE.
How do these guy’s plan to stay in business?
What a waste of people’s time…

I dont give bad reviews unless they are REALLY BAD!!! I have literally called this place 40 times and have not received an answer. I emailed them twice and the sad thing is I checked Unilocal and they were good at the time. Well as you can see they are not good any longer. I will be getting a Credit through Living Social and dont get caught
up with this company. They need some MAJOR improvements.

If you read all of my other reviews, you will see that I tend to rate on the high side and hate to give a bad review. However, I also purchased the living social deal and have been calling to schedule and only get a busy signal. I then checked Unilocal and found out why. I would think that after all of the negative reviews that they would have fixed the issue by now. It is annoying to have to deal with getting a refund from living social, and on top of that, it is in the form of a credit on my living social account and not my money back!

I am having problems just like others & can not get a hold of anyone. All I get is a busy signal. How are they supposed to run their business if you can’t even talk to someone & schedule an appointment. I got a deal on living social so I will be calling them to ask for a refund because I can’t get the service I purchased. Waste of time!

MAJOR ISSUES all around. I tried to call, but the answering service wouldn’t take my message. When I finally got ahold of someone, we made an appointment and they NO SHOWED. So I called back to reschedule, again, having difficulty leaving a message or getting call-​backs. Finally I got an appointment. The day before I left a message asking if someone could call me back for a confirmation and explained how I had a prior no-​show.
THe day of my appointment I got a call back from «the technician» who never gave me his name or showed any kind of professionalism or person skills whatsoever. He was angry and said, «You caused problem for me with your complaint. I said I’d come and I come today!» Then his manager, Alex, called to ask about the technician’s customer service, and I said I was afraid to have the guy come over if he is angry. Alex told me not to worry, that the guy has 4 kids and that it was probably just a «cultural thing» and that he wasn’t angry, that «they just talk kinda rough.» So the technician came over with his teen son, and he never said any kind of pleasantries. No hello, I am so and so, and I am here to do a service. He just stood at my door. I had to do all the talking. He then tells me the basic cleaning from what I bought off of Living Social for $ 40 (for 3 rooms up to 350 sq. ft per room) would do nothing for my stains. I asked him how much extra. He said, «$ 200.» Well, I wasn’t going to pay that. So I asked how much for a deep clean on the hallway and living room. He said $ 85, but then wanted me to call his manager, Alex. So I did. Alex said okay, but that the tech would also do one other room «a basic cleaning» and spot clean one stain for free. Alex then talked to the tech. After he got off the phone, the tech said he would do the hallway and living room only. I told him that Alex said to also do one basic cleaning of one other room and a free spot remover in another room. The tech then said, «I’m SICK OF THIS SHIT!» THIS IS BULLSHIT!” And at that point, I was shaking with fear, pushed him and his son out of my house (I have two small children with me, ages 2 and 4, btw!), and said to get away, that they have lost my business and that he was rude and unprofessional. I feared for my safety! I called Alex and told him what happened and he said this was the SECOND time that happened today with this tech! That he yelled at another woman earlier! WTH? If that is so, why didn’t Alex fire him then? He told me the tech was going to be fired and that the police were going to be called. I told him the police don’t need to be called because I wasn’t threatened or anything and that perhaps his employee just needs some mental help, and maybe doesn’t need to be fired. I called Living Social and they said over HALF of the deals bought were already REFUNDED! I feel badly for Alex, but then again, it seems he has shown poor judgement in hiring this tech to begin with… and also allowing him to continue to work after he cussed at another woman earlier in the day. The tech must hate women or something. I feel badly for his poor family tonight. I can only imagine the wrath they will suffer when he comes home after being fired.

I didn’t like how he ‘D’ walked in and immediately tried to get me to upgrade blah blah blah. I know that is their sales pitch — it’s called bait and switch — I majored in marketing. offer cheap and then coerce you into paying more. My carpet wasn’t as bad as he tried to make it out to be. I know that. As long as you use soap, I want the deal that I paid for!!! Then when I asked if he could do a small 5×2 rug, he said no, he could not. After he was done, he had the nerve to suggest I give him a TIP! I told him I didn’t have any cash and he said, ‘are you sure’!!! Then, on top of THAT audacity, he wanted me to give a good review on Unilocal.I said that I would, but that wasn’t good enough, he wanted me to do it right then! SO, as he stood there over my shoulder, he watched me write his good review. I did not like his service, I felt uncomfortable when he asked me for a tip and waited while I wrote him a good review, for average work. I forgot about the rug when he was being so pushy and unprofessional, otherwise I would have mentioned it again. If he really wanted all of that in return, then he should have cleaned my little rug. big deal. So, I deleted my good review, by the way, and replaced it with the TRUTH.

MAJOR ISSUES with getting a phone call returned. Requested a date for cleaning by voicemail and spent the next week calling to confirm. Finally got someone who wanted to schedule the appointment 11 days later.
The morning of the originally requested date comes and David calls 30 minutes before he’s arriving to confirm the appointment. He gets to the building and because it’s multi-​family units, he sits in his van and calls to ask for an apartment number. Each unit has it’s own unique street number –but David wants to sit on his butt and call rather than walking around an 8 unit building looking for the address he has. He asked twice what the apartment number was before he told me he was in the driveway.
So then, David shows up with the wrong equipment in HIS van — he says it’s the wrong cleaning wand as he’s walking into the house — then 15 minutes later, after loading his portable carpet cleaner machine with cleaning solution announces it’s the wrong cleaning wand and he will have to come back in the afternoon. They packed everything up, poured out perfectly good cleaning solution and removed all the equipment from the house.
An hour later, David calls again to be certain I’m home because he’s coming back. So10 AM is «the afternoon» when he’ll come back. They haul everything back into the house set up to clean — never inspected the carpet, never pretreated any spots, never looked at any issues and NEVER MENTIONED THE COUPON DOESN’T INCLUDE STAIRS.
Once finished, they packed up all their equipment and brought it out of the house before asking me to check on their cleaning job. I discovered the STAIRS WEREN’T CLEANED. David explained that the coupon doesn’t cover stairs. He never offered to clean the stairs for an additional fee. He left the house with clean carpets and dirty stairs. Three days later the puppy pee spots in the carpets have reappeared.
It makes me wonder what his house looks like…
My opinion, DON’T BOTHER… especially with the Living Social coupon — David would prefer to piss you off than do the work you’re willing to pay him to do.

I purchased a Groupon for Optima. I attempted to reach them multiple times to schedule my appointment and was not able to get in touch with anyone. After looking at reviews on here I noticed that alot of people had that issue — so I decided to wait it out and try to schedule another day. I finally reached someone, however, she was less than helpful, rude and seemed extremely confused about everything. I attempted to give her my address multiple times, and she continued to take it down incorrectly despite me repeating, speaking slowly and spelling everything out. After the challenges of giving my address she said «Okay, I’ll get that scheduled and I’ll call you back» (she didn’t even have my phone number) I asked if I was able to select a date to which she responded «He will be in your area on June 11^th so it can be done on that day» Well, that doesn’t work for me — so I’m on the phone with Groupon right now for a refund.

Just had David clean my Carpet and he did such a great job! I will certainly use
him again and recommend to my friends and clients.

Make sure to use the $ 29 dollar a room coupon they have.

THIRD UPDATE: Two separate Unilocal users have contacted me for advice on how to reach this company. I guess there are still issues with the phone system. This seems like a strange way to run a business.
ORIGINAL REVIEW: I feel badly reviewing a company when I haven’t used their services. However, allow me to explain: I purchased a living social coupon and tried for three days repeatedly calling to make an appointment and could not get through. There was something glitchy with their phone service and/​or answering system. It would ring several times, then an automated message would ask me to go back to main menu. Regardless of which number I tried, it would promptly hang up. Glitches happen so I gave it three days hoping it was a fluke. Then I tried emailing them through their website as well as on Facebook. I received ZERO response!!! So I finally asked Living Social to refund my money so I can use it elsewhere! I was very pleased with the Living Social customer service. and EXTREMELY disappointed with Optima Carpet Care. They don’t seem to care enough about their customers to even respond. I will NOT be using them obviously.
FIRST UPDATE: I received a response to the Unilocal review. It was explained that the business was still new and was having technical difficulties with the phone system. It was also explained that an ex-​business partner was receiving the emails and neglecting to forward them. Therefore they have offered a complimentary cleaning as an apology. It seems they do value their customers afterall. Therefore I have temporarily raised the 1 star review to 3 and will update again once services have been rendered. I must say I greatly appreciate the fact that they are trying to rectify the situation!
SECOND UPDATE: The technicians arrived promptly and were courteous, friendly, and professional. They did a good job and our old carpet now has new life! I am very pleased with their work. They also let me know that the problem with the phone system has been resolved. I was happy with the efforts to please a new customer!

So i bought a deal from Amazon for their Tile and Grout cleaning service.
Called them to schedule the appointment.
They showed up on time, but thats about the only thing that went well.
— They showed up with the wrong equipment. They thought it was carpet cleaning appointment. They did not even have a mop on them and borrowed mine.
— There were two guys and their attitudes were miles apart. The younger guy was very cordial, the older guy was a complete jerk.
— They started cleaning the kitchen tiles with essentially a buffing machine.
— It clearly says on their website that they clean tiles with a high pressure wash, when i asked them why they are not using the high pressure wash, the older guy’s reply was because its going to rip out the grout and he refused to use the high pressure wash.
— As they were cleaning the g, i asked when they would seal the grout. The younger guy said they were going to do it after they have cleaned. The older guy jumped in right away saying no its not part of the deal.
— I think both of those were lies, but it does not matter at this point i guess.
— While the younger guy was still cleaning the grout, the older guy announced that they are done. I came into the kitchen and pointed out several areas on the kitchen tile that clearly have not been cleaned. This is what the older guy said. «I am not some Mexican!!!». At this point i told them to leave the house right away.
— The older guy stormed off. The younger guy apologized and told me that i should ask Amazon for a refund.
— I was noticing that the older guy was splashing water and dirt all over the walls and cabinets as he was cleaning the tiles. I didnt notice how bad it was till they were gone.
— The mess made by the older guy was so bad that i had to spend an hour cleaning after him.
— I called Amazon immediately and told them about the experience. Specially the comment made by the older guy. They gave me the refund and said they were going to report this service.
I have pictures for everything. I will post them once i figure out how to do that in Unilocal

Got my Store done for an amazing price compared to other services! I really noticed the detailed work they did! They worked with my schedule and made everything a lot easier! Definitely going to use Optima again!

Great guys to work with! Very professional and helpful! Great prices! Best service by far and very fair pricewise

Amazing service and price!
Got the very best price on my carpets to be cleaned and was super happy with their job!
Thank you!

Very professional crew. One of the best prices in town. Definitely recommended