O’Reilly Auto Parts

Ronaldo is an excellent employee. He has a lot of knowledge about automotive parts. I needed a hard to find aftermarket air filter and they had it at a fair price. Definitely a good experience especially when you compare it to the competition. I will be back.

5 stars for this O’Reily’s location & their extremely attentive/​helpful customer service!
Luis went above and beyond; by first doing an overall check to my car’s fluid levels. He then suggested what was most urgently necessary for the safest, soon to be, 200+ mile trip ahead of me today. After I purchased what he recommended (which ended up being the most reasonable priced items available), he personally added all of the fluids to their proper levels and wished me a safe journey.
Good stuff guys, seriously though, keep up the good work & awesome hospitality!

Came here after going to Pep boys for a car battery. They not only helped me buy a battery cheaper than PB but they installed in for me also. No charge. Gus was so nice and helpful. I would definitely recommend this location!

Oh, ya. Walter tots hooked me up. Got me the battery AND replaced it for me. No backtalk, and I got a very fair deal.
While imprisoned behind the Orange Curtain, I was a fan of the O’Reilly in Costa Mesa, too, so these seem to be a chain of good people. And the shops have just about everything you need, kids.

5 stars for customer service, 3 stars for limited selection

O’REALLY? So Chris M from customer serve asked me to call him… I’m the loyal customer who was sold the wrong brush to clean his daughter’s car seats. Chris politely told me to o jump in a lake… he said: «you bought a tire brush so we’re not responsible» Hey Chris, — I wouldn’t know a tire brush from a hair brush — your store told me to buy it and showed me how to use it. Now I’m out over a thousand dollars and O’Reilly doesn’t care. Chris… is that really what O’Reilly is all about? Is that what you call customer service? The good news… social media is a level playing field… it’s give the little guy like me a voice.

i had a headlight out but had put it off for a while because … that’s what i do. figured it would be an expensive trip to dealer because … ignorant single female.
but a neighbor saw it and said if i’d buy the part, he’d install it. i thought i’d have to buy it online (ignorant), but a look at o’reilly’s site showed they have them in stock. next i watched an online video on how to change the headlight (not ignorant :-) and got ready to get badass in case i couldn’t contact the neighbor.
so, off to o’reilly’s. a delightful employee — forgot the name, sorry !! — told me i only needed one, despite the online sites telling you to change both at the same time. rang it up at $ 11 and immediately offered to install it, despite my protest that i was prepared to be badass.
he had me watch the process, then refused a tip.
customer service doesn’t get any better than this !

Went to buy two headlights for my Kia Sedona van. I was waited on by Tim who turned out to be the most helpful, friendly person I have ever, ever met. Thank you Tim for helping me with my headlights and I will always go to O’Reilly Auto Parts from now on. You saved me, I’m sure, a whole afternoon of work trying to figure the installation out. You made a job that would have been so COMPLICATED for me, much, much simpler. THE BEST!!!

Hey, they were the only place that opens at 7:30am on this side of town, everyone else opened at 8 which would have made me close to being late for work.
I had to grab a couple of bulbs, I was in and out in like 3 minutes and I had a parking spot at the front door.

These guys are very helpful and provide great customer service. Luis is a great manager and helped me check my oil today when there was a little noise coming from my engine. Turns out I was just low on oil. Thanks guys :)

So for the past couple hours I have been calling around trying to find a tool box for my 2006 Toyota Tacoma. I have been dealing with unhelpful and unknowledgeable retards for a majority of the phone calls I made. My last and final call was to this location and they honestly gave me some of the best service i have ever had from an auto parts company. Ron is the man for climbing up ladders to check prices and all of my pain in the butt questions. On top of all this he found a tool box with a mark in the back and got me a discounted price.

Walked in to buy washer fluid, stood in line for 10 minutes, employees didn’t even acknowledge me, after a while i just walked out, unhelpful, rude staff

Came here again for a new tail light. $ 5 and they fixed it to my car. I love this place! All other auto shops quoted $ 20 – 25 for the same thing.

Is review is not on one store but the on line help.
I just call customer service and explain the problem I’m having with their website. you need to answer questions after questions about your car, but I have a motorcycle and just need a light bulb. Giving the info from the bulb to customer service he stated I need to enter a vehicle info to get any results.
When ask if I should go to another store (like autozone) he said something and hung up.
I’ll go to my local parts store from now on and WOULD NOT RECOMMEND O’Reilly any more.

I came here to buy a charger for my motorcycle. I found it right away, and the price was good and checkout quick.

They are so awesome here! I will never go to Auto Zone again.
I bought a commuter car and it died the day of and I was in a panic. I called and Tim answered and said he would check and see if it was my alternator or battery and would give me a jump if needed to get home. So nice.
I went down a few days later and he was there to help me. He tested my battery and showed me prices in the computer so I could choose what I wanted. It’s not my main car so I wasn’t trying to spend too much.
He put the battery in my car for me also.
He was so awesome and was very cheerful; both when I called and went in a few days later. It’s hard sometimes being a woman that doesn’t know about cars but I was in and out of there with a new battery and working car. Yayeeee
Tim is the man!

Me: Check Engine Light can you help me with that? :)
O’reilly Employe: Nop :)
WTF ?? Bullshit bad Custumer service lazy ppl. they don’t do anything to help or an suggestion how you can fix the problem
suck’s

Very helpful and knowledgeable employees. There are locations all over the place which makes it easy to get parts for the car when they have them. We travel full-​time RV and can find parts almost anywhere we go in the United States. Unilocal is always a great help as the reviews help us choose the places we want to stop.

Budget friendly, ego friendly, customer friendly.
The headlight on my car went out. My financially savvy friend decided to help me out. He said «save your money, let’s see what I can do.»
We went inside, waited in line a short minute or two. Ruben welcomed us with a genuine smile. He looked up my car’s year and make. Immediately found the lightbulb in stock. Walked purposefully down the aisle and returned with the lightbulb part and announced «this will do.»
My friend looked under my car’s hood. He probed around and took off some parts, then determined he would have to finish the job at home where he had tools.
I went back inside to pay for the $ 15 part. Ruben said «let me take my break outside right now and help you if I can. That will give me a chance to check out the weather too.»
Well in about a minute, maybe less, Ruben calmly figured out exactly the steps needed to be taken to get that awkwardly placed light bulb right into place. He showed my friend how it was done without his ego being crushed. Presto, we were out of there in virtually no time at all. Faster than a pit stop at the Indy 500.

I called around before deciding on O’Reilly Auto Parts for the following reasons:
1) Manny was knowledgable and took the time to explain the different types of synthetic oil on the market and which one would be the best choice for my car.
2) The price matched the other nearby auto parts shops.
3) Manny said he would help me with my request!
4) Plenty of parking available.
When I got to the store, Manny was on break but he did not keep me waiting long nor did he seemed annoyed with me for cutting his break short. He helped me find the oil I needed for my car and helped me pour the oil in my car (per my request). Definitely ask for Manny, the Assistant Manager there, he’s the BEST!!!