Palms Cycle

I’ll never come back here even with how close it is to my apartment. Really rude staff that have no interest in truly helping customers. I would recommend going somewhere else. I know I will.

I went here to rent a bike for CicLAvia. They asked me to come in the day before to pick out the bikes, which was an inconvenient extra trip when they could have just taken phone reservations, but I did. The service was glacially slow even though they weren’t particularly busy (I think the transaction of picking two bikes from a line and giving a credit card took well over 30 minutes). Worse, they were gouging people who wanted to rent bikes for CicLAvia — $ 50 per bike per day (!) even though they initially quoted me $ 35 per bike per day when I first called to get me in the store. Yuck.

Stopped in here when my girlfriend’s borrowed bike got a flat. They were really nice, fast, and even fixed it for free! When I asked about a tune-​up, they gave me a quote, but said really I shouldn’t even bother. «I mean, we’ll take your money if you really want, but that bike is tore up from the floor up.» I appreciated the honesty and any repair shop that talks me OUT of spending money earns my trust.

My bike tires caught a flat, I thought it was the end caps letting the air out of my tires that is because I did not see any protruding items or puncture marks on my tires. However I brought my tires into the shop and within a few moments they examined my tires and found that I had ran over thrones and they were stuck in my tires.
I had my tires repaired and the fee was very inexpensive. 5 dollars for the replace tube and 5 dollars for the labor which is a great price. The service was very quick, I know because I timed them. It took only 9 minutes and a few seconds.

My husband and I were on our way to CycLAvia and our bike rack gave out on a side street and my bike was seriously tweaked. Luckily we were near Palms Cycle. I didn’t get anybody’s name, but on such a crazy day they were so kind and helpful. A young woman with a baby got me some rubbing alcohol and cotton for my cut leg after I tried to ride my husband’s bike without realizing the chain had come off. Another gentleman took our bikes, got them both back to speed and charged us only $ 20. There was so much going on there and yet we were treated with great courtesy and care and on the road again in about 15 minutes. Looked like they have a great selection of bikes too!

Love this place. The woman that helped me was super helpful and nice. Great bike selection. I love my new bike from here.

I went to Palms Cycle just this week because my bike spokes had broken, and I needed to fix it. I first went to another bike store, but got really bad service, so I called Palms, and they said they could fix my spokes, but they close right at 6:30 sharp. When I called it was 6:10, so I guess he didn’t think I’d make it, but I did. When I walked in the service was a bit cold, but I think it was because they wanted to go home, and probably thought I would take up time that they rather use to close the shop and go home, so I left my bike. They told me that they would call me the next day. They did, and they told me they could fix the spokes, but a new wheel would be a better way to go because the other spokes were old and could also go bad, but they said it was up to me I didn’t feel they were pressuring me to buy the wheel, and I liked that. I decided to go for the new wheel. They charged me $ 80 tax included, but I was o.k. with that price because two other shops I called to get a quote told me that a new wheel would cost me with tax included $ 120, so I felt I got a better deal at Palms. When they called me they seemed a lot nicer and when I picked up the bike the woman who greeted me (I think she’s the owner), was very friendly and nice to me, so overall I feel the experience started off shaky, but in the end turned out good. I took 1 star off just because the first impression was cold, but I would definitely go back, and do recommend the shop. My only advice is don’t wait until closing time to go.

Enrique waited for me even though the shop was closed & gave me an EXCELLENT deal on a tube, rear lights & tire levers! Super awesome bike shop! Thanks for staying open for me, in a pinch you guys!

I went to Palms Cycle to get a used mountain bike, and was very pleased to find one. One of the mechanics, Andrew, told me all about the features of the bike and how it’s a great bike for a beginner. Before I picked up the bike, he gave it an overhaul and made sure everything was up to snuff.
I’ll definitely come back to Palms Cycle for my other bicycle needs.

I just went into this place to get some seat help, i read good Unilocal reviews so i decided to stop in… first … No customer service…
There was no one in the place… except 2 people (working) who were making sure the place didn’t evaporate. No one helped at all. The guy in the back who repairs bikes was too busy on his break to help me… I would think that with no customers besides myself in the entire store he could take a look at my seat, he didn’t seem to know anything about bike seats… I wouldn’t trust my bike with these people, nor would i want to give them business… i wish there was a negative star to give them!

I’m on the fence with this particular review… I started out looking for a bicycle shop in LA where I could buy an entry level, fixed gear bike. I found this shop online and it was local so, I patronized. In the end, that’s all that this store was really good for. It’s local.
First and foremost… the place was never busy with customers when I visited. I’ve seen one of the same two people working every time. (which they’re always chill — a woman and a younger guy at the time). Palms Cycle has fairly high prices in my honest opinion. I saw a bunch of cruiser bikes in the showroom… along with others. But, cruisers seemed to be the going thing here. I’ve purchased the basic pump, ‘safety’ lights, lock and a fixie tool from them but nothing else.
My first repair was having a rear tire flat fixed… The work was standard. No complaints… When I bought my bike they gave me a year of free basic service along with the purchase which I ended up using… twice. The last time I visited, they kept my bike overnight for a ‘basic’ servicing. I came to pick it up at the ‘close’ of the following day. (In my honest experience, this place is never that busy… Does it really take that long?) Also… There was no real ‘servicing’ that I noticed had been done. Meh… Whatevz. My bike was in ‘nearly new’ condition.
Once the ‘basic service’ warranty window was up, I found another bicycle shop even closer to where I reside.
This shop comes off as a Mom & Pop type biz that actually feels like a staple in the Palms/​CC community.
Thanks for carrying Retrospec Bicycles & for selling one to me.

My rear wheel was hitting the frame and I needed it fixed asap since I ride my bike to work. I stopped in, explained my situation and they got to it right away.
Once they fixed it up they didn’t even charge me! I know it’s a basic fix, but it meant a lot to me — especially since it was my first time in there!
I’ll definitely go back! It’s good to have a place like that in the area!

I had these two old bikes that really weren’t worth the trouble but due to the sentimental value, the bikes had to be fixed. The bikes were turned down by two other shops that wouldn’t or couldn’t fix what needed to be fixed. At the second shop they recommended palms cycle.
Service: a few words come to mind; rad, accommodating, friendly, stoke.
Cost: what we thought was going to cost an arm and a leg only cost us a toe.
Service time: what we thought would take a week or two to fix, took less than 24 hours.
If you need your bike fixed or are shopping for a new or used bike, PALMS CYCLE NEEDS TO BE YOUR FIRST STOP!!!
Fine print: im probes to writing negative reviews versus positive reviews. I’m not a family member, old friend, or paid reviewer, just a happy and over satisfied customer who will be returning to palms when I crash my bike or catch a flat tire.

I have only been there once and called in desperation as I had a flat tire in the vicinity and did not know where a bike store was as I had just moved in the neighborhood.
She kept the store open for me so I could fix the tire. Who does that in this day and age? That small act of kindness has given this store my business and loyalty.

*4-​Day Sale*
A sign advertising a four day sale has been outside of Palm Cycle ever since I moved to the area. After driving past this ongoing sale for years, I finally stopped in this past weekend while searching for a new bike. I had high expectations of finding a new, day-​2-​day bicycle, nothing fancy on sale here. Those expectations were quickly dashed. Not much of a sale. Having just came from another bike shop I can confirm the prices here are higher. Not much higher but higher. And the selection is minimal. They don’t have a lot of inventory or variety. The plus side is vintage bikes galore. If you’re looking for an old school banana-​seat bike, this is the place for you. Not knowing much about vintage bikes, I found the prices for them to be high as well. All the vintage bicycles were in poor condition. Torn seats, dirty baskets, etc. Again, I don’t know much about vintage bicycles but I can’t imagine spending thousands of dollars on what I saw. I can’t speak to the service because none of the employees helped us. They didn’t even acknowledge our presence. 2.5 stars rounding down to 2.

After posting my original review of 1 star, the owner of the shop (Candace) quickly reached out to me regarding our experience and expressed her concern/​apologies. She took the time to listen and assured me that the matter had been taken care of.
Thus, my most recent update of 3 stars– in light of the professional manner in which she handled our feedback.

I have been coming to this shop since I have owned bikes. Any problems I have had with my bikes, enrique and Will are always fast and friendly. They always give me the best deal anyone can get anywhere (I shop around). No matter how silly they have always answered my questions too.

Greatest in town. I travel 36 miles, just to get my mountain bike tuned up. great reasonable prices. Professional, experienced mechanic Will!..
I appreciate the great customer service.. Very attentive. .
Thanks Palm Cycle!
See you soon.

OK so I think the guy perpetually culs new employees from the local high school.
I get the feeling that this is most of the kids first job.
I think that’s great — everyone has to start somewhere.
But then their prices are high and the service is understandably terrible and the time it takes for a repair is 50−100% longer — probably because 14 year olds are doing it.
So yeah, nice move for the community and whatever but not somewhere I want to take a bike I put 100 miles a week on.
edit: to the review below … yes I went in there recently and the mechanic was much more appropriately aged. I’ve been going off and on for 5 years. Is there a new owner?

this place sux a big monkey wrench,
The guy enrique is completely useless he has this IDontGiveAFuck attitude and you’re better off talking to a brick wall.
I bought a bike from them and he was a crap salesman no help but luckily with modern day technology i pretty much knew what i wanted.
I came back a few months later because my crank creaks so horribly loud, anyways i call them and talk to him about dropping it off and told him specifically about the creaking issue.
I come to the shop and tell him again because thats the only thing up with my bike, he says yeah in his dead voice.
about 5 days later i come back and pick my bike up, on the very first hill and skid i perform guess what, CREAKIING.
I wont blame the maintenance guys because when i reviewed my invoice all it said was basic maintenance.
So this dumbass Enrique who I told specifically twice to fix the creaking, never wrote it down or told the techs about it.
I seriously don’t know how this idiot is still working at this shop because he obviously doesnt care about helping people.
I ended up buying a few tools myself and hopping on youtube to fix my bike so happy ending there.
BTW I still have a one year warranty at this crap place but even if my bike were broken in half i still wouldn’t take it back.