Passport Health Los Angeles

The people are very friendly here. However, the prices are VERY high and they DO NOT bill through your insurance. They say they will sent a courtesy statement to your insurance but they failed to do this. Therefore, you end up having to submit the claim on your own anyway. Also, they are probably out of network for your insurance company. Therefore, please call BEFORE you go to make sure they are in your network’s coverage. They are quite informative during the visit but they also use their «consultation» to review all these various situations that could or could not happen to you on your trip. I will say that I did not feel any unneeded vaccinations were forced upon me. However, if you are fearful of disease, you may end up getting more than you need. The follow up here is not great. They are not responsive to emails as well. I would not go here unless you had no other choice. Just get your shots in your doctors office.

I would give zero stars if I could. I got my shots at the Encino office and this review is not for the nurse who gave me my shots. She was fine. This review is for the way they do business and the rude guy named Rocky who I spoke with regarding insurance. The shots are very expensive and you have to pay outright. I called my insurance company to find out if they reimburse and they told me to tell Passport Health to submit them as a doctor’s visit with vaccinations. When I told Rocky this he said that I what I was asking was fraudulent. How is it fraudulent when the insurance company was the one who told me to do it that way??? We went back and forth about the insurance and he eventually hung up on me… so unprofessional!!! I submitted it myself to the insurance company and they gave partial reimbursement but they sent the check to Passport Health for the vaccinations. When I called Passport Health they would not reimburse me for what the insurance paid for. They basically got paid twice. I’ve called several times regarding this and they just pass you around. Do not go here. Check your doctor’s office first to see if they offer the vaccinations you need for travel.

At first I was skeptical about the $ 50 office visit fee. But being that they were able to squeeze a next-​day appointment in, on such short notice I felt confident in taking it. I leave for India on Friday, and this was the only kind of 4-​star level service I could find on a such a whim (and near panic!)
Check out the spectacular panoramic office views! Very calming and beautiful. Honestly after visiting Passport Health, I’ve determined this as my go-​to vaccination stop for all future international travel needs.
The gals took fantastic care of me today during our consultation. The quick application took 2 minutes, I was meeting with the doctor within 5, and out in less than thirty minutes feeling confident in selecting ⁴⁄₆ of the recommended vaccines and medications for my trip to India. I ended up getting:
Hepatitis A and Typhoid vaccine and malaria pills.
****I highly recommend the Traveler’s Diarrhea Kit for $ 20. Totally worth it. Dang that sounds funny! Lol
********Note: the doctor is rather gentle on giving vaccine injections, barely felt a pinch on site. But now my arm is so sore I feel like the tissues are bruised. :(a completely normal reaction! However, I recommend planning ahead (months ahead to get shots) don’t wait like I did (at the very last minute) cause then you have to get all vaccine injections all in one go (and that’s not fun) unless you love pain haha!
Have to say, I was impressed with all the cute touches to their service all packed in one quick visit (informative video on travel expectations and things to be aware of while traveling to your specific destination, the customized information packet to take along with you (on the plane even) and of course the traveler’s diarrhea kit, etc…) I’ve had vaccines at other offices in the past and never left feeling so positive, relieved, and extra prepared for my departure at the end of the week. Thanks Passport Health! Super highly recommend them to everyone!

Kind of pricey, but I guess worth it if you need your shots fast! I got a Hep. A, typhoid, and whooping cough shots here! Nice office with an amazing view! Would recommend :)

Passport Health is amazing! The staff is so kind, friendly and accommodating. They’re the best!!! I wouldn’t dream about going anywhere else!

I emailed Passport Health and told them that I am going to South Africa in two months. I asked for a list of recommended and required vaccinations and asked them to advise how much each vaccination would cost. Instead, they recommended that I go in to the office so they can «determine which vaccines are recommended for your trip.» I just told you I am going to South Africa! Isn’t that enough to know which vaccinations I would need? I wrote back and told them that I want to know the COST of the vaccinations before scheduling an appointment and they still insisted that I make an appointment first! Passport Health, you charge $ 50 for each office visit. Why would I want to pay $ 50 just so you can answer a question that you can easily answer over email??? You just lost my business.
I sent a similar email to WELLNESS MART and they responded to my email within EIGHT minutes. Now, THAT’S customer service! I am going to WELLNESS MART now for my vaccinations. They have WAYYYYYYYYYYYYYYYYYYYY better reviews on Unilocal anyways and their office visit fee is only $ 25 (versus $ 50 at Passport Health).
By the way, my client relations representative was Lisa Cargill. Horrible customer service.

I would give 0 stars if available. I would NEVER recommend this place to anyone. I booked an appointment on the phone 24 –hours before my appointment. They have a 24-​hour cancellation policy and if I cancel within 24-​hours, there is a $ 50 fee. Passport Health told me I would have to pay $ 50 for their consultation, same price as the cancellation fee, so I went. I actually got charged $ 80 after leaving the office when the doctor told me they would be charging $ 50.
I stayed for about an hour, including having to watch a 15-​minute video about common sense travel tips, while they don’t validate for parking. I don’t need to be told by your doctor 5 times to wear sunblock and bug-​repellent, this is common sense and didn’t expect to be paying $ 80 for such amazing advice.
I was told that they sent my prescription for anti-​malaria tablets to Kaiser and to pick them up there. I went and was told no one ever placed a prescription under my name. I called Passport Health and no one answered. I emailed them about my situation and Carrie Getsinger writes, «I’m very sorry you experienced any inconvenience and that you did not find the travel consultation to be a worthwhile use of your time. However, before we can prescribe medications, we do need to see our clients in person to fully evaluate the medical history and understand the particulars of your trip itinerary.
I hope you have a safe and healthy trip, and I am more than happy to answer any questions you may have.»
Okay…DID NOT prescribe me any travel medications, so obviously didn’t get what I was paying for. Of course I didn’t find your travel consultation to be worthwhile of my time – I drove to pick up my prescription 25 miles away only to find out I never got one. She fails to even address my main concern in my email, which was why they never sent my prescription request to Kaiser? I asked Kaiser if maybe they had sent it to the wrong Kaiser office, but their systems are nationwide and they can check whether they put the request in or not.
Not only a waste of time and money, but they are a scam. I’ve emailed them several times about this matter and have not heard back.

In out and on our way! They even prepared a customized personal itinerary for our destination, with a full booklet of info. No insurance but that seems common place for travel vaccines. Barbara was well informed. Very happy with the experience. I was worried due to all the bad reviews but we has no such experience.

They know what they are doing but they don’t take insurance. They have you go through your own insurance and mine didn’t end up covering any of it so it was quite a costly trip for me. I have Cigna and they said it would’ve been better to go through my primary care and try and get the doctor to submit the shots as preventive care because travel shots are not covered. But when I did go into the office it was always really quick and to the point. And they gave me a cute band aid each time. I just wish I went the cheaper way. Hopefully I don’t get sick in India!

This is one of those reviews I truly wish I could rate zero stars.
I did my medical with them for my job on cruise ships. It cost me over $ 400. They proceeded to lose several pages of my medical, costing me my ship assignment! I was heartbroken. I couldn’t find anywhere else to do the medical so I tried to go back, foolishly. LISA is the rudest, worst customer service rep on the planet. She told me to come in on Friday, which meant waiting a whole week, but like I mentioned, I am in a huge bind. Then when I called today to tell her I hadn’t received a confirmation email, she said they are completely booked for Friday and I could come in next week! She then laughed when I got upset and hung up on me! I am astounded by the abhorrent and ridiculous «customer service» by these people. Now I am frantically searching for somewhere to do my medical and am absolutely appalled by Passport Health’s behavior.
Don’t go here unless you feel like wasting LOTS of time and money.
Seriously, Lisa? You hang up on people? WOW.

Was looking of a place to have a TB test ($ 42 including the reading) done for a new job. From calling for information, making the appointment (and follow up appointment), and the actual TB test vaccination, everyone was super nice and helpful.
I called in the morning to make an appointment for the same day. Theres a parking lot on Wilshire and Detroit (2 blocks down) that’s $ 1 every hour. When I arrived 10 minutes before my appointment, I checked in, signed a paper, and was in and out in less than 30 minutes!
Not only was the receptionist and gentleman that administered my vaccine super nice, but both of them were making sure I was already scheduled for my follow-​up.
Great experience. So far and will update after my TB test reading

This place is quick, friendly, and efficient. I had to get some shots for India for my trip and this place had everything I need. From a prescription for some antibiotics in case I got the Delhi belly to Typhoid Vaccine… and I also got the Hep A series and Hep B series done just in case. They keep a clean office. Each office visit is $ 15 and you pay for the shots when you are done. I’m sure this place is more expensive than the doctor’s office but I couldn’t find a doctor to give me the Typhoid shot so this was what I could find. My insurance did not cover this.

The ambiance and service were both excellent. You walk away with a packet full of information on the area you’re visiting which makes you feel prepared in every way.
I had previously given them two stars because a couple years ago I paid for a Yellow Fever inoculation that wasn’t required, but the owner contacted me right away and couldn’t have been more gracious and understanding. She listened to my entire story and reimbursed me immediately. It means a lot to me when a company reaches out and contacts you directly, especially the owner. It shows passion for what they do and care for their customers so for that I’m giving them five stars. After speaking with her I know Passport Health is committed to being the best, most caring and comprehensive travel clinic around.
I also found out that all of their information, including that on their website, is up-​to-​date and current with CDC standards. This is comforting to know. I take teams to Kenya every year and from now on we’ll be using Passport Health as our go to travel clinic.

I had a great experience with the LA clinic on Wilshire.
I am traveling to Peru for vacation and needed to get some travel vaccinations that my regular physician does not have.
I had called the clinic the day before and the receptionist was very friendly and knowledgeable. I was able to make an appointment for the next day. As always in Los Angeles, traffic was terrible and streets were closed which made it difficult to get to the clinic location. I called and spoke with another employee and he stayed on the phone with me until I was able to get on the right track to getting to the office. I was about 30 minutes late and they saw me anyway. The doctor I saw was friendly and was able to answer all of my questions.
Overall I had a great experience and would definitely recommend this spot to others!

Beware. I called to see the price listings because I kept being put on hold through my insurance and the doctor I see was closed for the day. I asked for the cost of an MMR/​Varicella, HepB, HepA, and TDAP vaccination. I was given the cost, and the hard sell. I then asked if any of these would be covered by insurance. She said absolutely not, no health insurance plans cover the immunizations.
Ummm…try again. All of these immunizations are FREE with health insurance, per FEDERAL law as they are all listed on the CDC recommended list. I did not know this until I was finally able to get through to my insurance.
I find it interesting that Passport Health did not mention this. They told me they would give me forms and the insurance codes, but my insurance would not cover it… Yes, I know they are out to make a buck, but blatant lies to get people to come in is really out of line. Especially as the hard sell about why they were better didn’t start until AFTER I inquired about insurance…

I used their services because I needed a TB skin test for a new job. They were able to fit me in for a same day appointment. They accept Visa/​Mastercard. Everything was pleasant. I’d go back if I needed another kind of testing.

Loved the ambience here. Makes you just want to start your vacation already!
When I first got there, Nurse Wilson called me to the room and I thought she was just a front desk person showing me to the room, but little did I know she was my nurse taking care of me! She is soo young and attractive I was taken aback and didn’t expect it.
Next to being very attractive, she was also very informative. She provided me a personal travel itinerary that was bounded and had my name and travel locations on it! She highlighted the recommended vaccines I should get, explained them how I would contract the disease etc. but she wasn’t pushy about me getting the shots. She let me know it was all optional. I liked that, I hate how some places make it seem like you need a certain vaccine or you’ll die. She let me know which would be better, which I could prevent and how and that there was a cure for a disease if I didn’t receive the shot.
I would recommend this place to anyone traveling outside the country and not sure if there are any diseases to look out for. In the travel itinerary provided it lets you know current news in that part of the country you’re visiting and any illnesses that may be of concern.

I have been to Passport Health twice in the last several years and can highly recommend their services for travel innoculations
I recommend factoring in 10 – 15 minutes for parking and walking, since there is no validation for the lot under the building. I usually end up parking a few blocks north up Cochrane, which can be very crowded, but it’s a nice walk. The office is located on the 18^th floor and easily accessible by elevator. The office is nicely decorated with travel photos, which makes it much more inviting than a typical doctor’s office. On both of my visits, I had no waiting time: walked right in and they were ready for me. They prepared a booklet of health and travel information for each patient, and it’s a nice touch. It’s personalized for every country on your itinerary, including health risks, epidemics, and other extras like what is going on in that country that you should be aware of.
I wasn’t pressured into getting any shot or buying anything that I didn’t want, and the vaccinations were over quickly. I’m not sure how the prices compare because I didn’t shop around, but other reviewers here cover that topic. On my most recent trip to Passport Health, he nurse even copied everything out of my old yellow vaccination record book into my new one so I wouldn’t have to carry around two. We chatted a bit about travel and school while she gave me the vaccinations. The entire experience was overly pretty quickly, and I felt like I was in good hands the entire time. If only a trip to the regular doctor or dentist could be this relaxed.
Be aware that some vaccinations will make your arm sore, some quite a bit. You’ll want to get the shot in your non-​dominant arm, or the side you do not sleep on.

I ditched the Health Department for my travel vaccination because I believe in paying for the timely service Passport health provides. Efficiency, private, and seems like they know their stuff. I consider myself a very patient, understanding, and I myself am in a service industry where I don’t expect much, but here is the ordeal of my day today.
Appointment 9am. Nurse comes in right at 9am, I wait about 10 more minutes after checking in at 8:50am. Everyone was nice, but man was the office infested with germ/​cold everyone was coughing… yikes including the nurse and her trainee in my private session. I was given my packet with all the essentials I need for vaccination. I consulted with her for the Hep A, Hep B, Polio, Jap Encephalitis since I’m hitting India/​Nepal/​Thailand. She, nurse Clare Pegues, took great deal of time informing me the situations of each country, mentions Hep is needed if I go to Thailand since it has high rate of prostitution ring in the region… whoa…yes I understand you have the info and wanted to state that… but I’m thai, I don’t appreciate this kind of subject matter when your mention of sex trade in Thailand is big and I need a shot for it. I hope she didn’t assume things. Ok, point taken… I ignored. Polio, I said I may need a booster, so she marked it down. Jap Enceph she asked if I’m going to be in one city that the disease is rampant or I would be camping outdoors. I said no, I might visit the city, but not doing outdoors. I don’t think I need it now, she insisted it needs 2 shots prior to my departure, «decision has to be made today»…well hey I needed to consult with my mother, the shot is $ 290 each, times 2, I can’t make a decision within minutes. Then she mention flu is rampant in Asia all year around, I said I might do it so she marked it. Then, comes the anti-​malaria pills, she went on about getting a full prescription, but I told her that my physician is working on that and my insurance company, and if not I’ll get the pills in Bangkok. She mentions pharmacy and drugs in Asia isn’t as good as here. Good! Next she ask me about preparing mosquito repellent. I said I’m fine, I have my own stuff (the buzzer thing, and the sprays), she questions me how it works, if it works well, how much ingredients are in my sprays (–_​-​), and bam she shows me these mosquito repellents from 3M which has 35% Deet which is more effective. I’m not interested, thank you. Finally, I had a quick chat with my mother, and I decided to go with only Twinrix shot first, and the other ones decide later, she was sure pissed and disappointed and again kept going on with I should decide to do my polio, flu, and jap enceph (which I don’t need), and the repellents. She got me to pay my shot, got the vaccine, quick alcohol rub then bam stab me in my arm w/​o warning and slapped on my wound a bandaid. What’s the rush lady. I’d appreciate the warning and some care next time, my arm was perfectly fine until I left the building I realize it hit my nerve, my arm was irritated even now. Oh lastly, the worst part of all is this lady, she doesn’t hand you things, she tosses paperwork and appointment cards at the end like you’re just a grade school student. Now I think that pretty much gave me the reason why I wanted to write on Unilocal… would you like your papers and forms tossed at you? :(

Came here for the TB test. I have no symptoms of TB. I just needed the documentation.
The breakdown:
Ambience: ⁴⁄₅
Clean: ⁴⁄₅
Service: ⁰⁄₅
My Experience Rating: F
Location: ⁴⁄₅
Parking: ³⁄₅
Wait: ⁵⁄₅
My Convenience Rating: B
Pros:
— $ 42 TB Skin Test, No Doctor Visit Fees.
— Friendly front desk lady.
— Located in a nice office building.
— The elevator is super fast.
Cons:
— Impatient elderly nurse.
— No chest x-​ray here.
Tip: It’s located on the 18^th floor.
Bottom Line: My skin test turned out positive because being born in a foreign country I had BCG Vaccine as a kid. I told them maybe I should just go ahead and get a chest x-​ray instead, but they insisted that I should get the skin test first. The nurse who administered the shot was rather impatient with me and rushed me into the skin test. She said there’s a chance that the skin test may not come out positive. Three days later, $ 42 wasted, sure enough my skin test turned out positive. And then she tells me, I warned you this might happen.
Now I have to go spend another $ 100+ to get chest x-​ray done.
This might be the place to get vaccinated for travel. I just had a very bad experience with them.
Follow up: I went to get my chest x-​ray done and the doctor said, yes that $ 42 was a waste of money. With BCG Vaccine, a TB Skin test is almost always going to come out positive. My chest x-​ray came out negative.