Pastel Nails and Spa

Will NEVER go back. I clearly asked 3 times for a peeling pedicure $ 30 and then callous removal for $ 10. The girl actually giving the pedi did an okay job but the old lady walking around kept rushing her and talking about how long she was taking. Then before my polish was even finished she asked me to get up and go to another janky chair so someone else could have mine. Then she charged me $ 55 and when I told her it rad incorrect and that I told her 3 times what I wanted she just said sorry and shrugged her shoulders. Absolutely HORRIBLE SERVICE! Rude!!!

I used to come here all the time but the owner is not very accommodating and charges you $ 5 to remove your gel. Suzy is amazing if you decide to go here but the owner refuses to let you make an appointment at 6:15 because they close at 7. I’ve been going here for 2 years and she recently decided to do this so now I’m forced to go somewhere else.

This place took me at very short notice after a bad experience at another place.
The prices are great. The color selection is good.
Clean and efficient

The owner is so nice. Too bad the employees don’t know how to treat the customers. I got to the salon one hour before closing time and was denied service.
The lady didn’t even try to apologize. Not coming back again.

I wanted to like this place as it’s so close by, but they lost me as their customer and gained a negative review. All in a matter of a 2 minute episode.
It’s a shame some business owners in the service industry, like the manager at Pastel Nails, can’t be a bit more savvy. Do they realize they’re in the service industry— meaning they’re servicing customers?
Clearly, Manager Lee doesn’t. She didn’t apologize once. But she had the audacity to tell me that I should be understanding bc her employee was frustrated she couldn’t get it right.
Okay, what? Seriously? Is the manager a straight up idiot?
She had the balls to tell the customer to understand her employee’s rude behavior. Does she think patting my thigh was going to make me feel less insulted and that I would come back? I didn’t ask her to fix all my nails. Just one. one index finger tip.
Long story short, the girl Amy who did my manicure got up and walked away when I asked her to fix a crooked French nail tip. She painted one nail tip in a diagonal line and walked away w/​o bothering to fix it when I politely asked her to. It was so obvious it was not straight.
During the whole manicure while I was trying to communicate w/​her (bc she never asked and never checked with me what shape I wanted) but it was obvious she didn’t want to hear anything, and she rushed thru each finger ASAP. It was unpleasant. I told her I wanted to talk to the manager, and she said, «okay, talk to her.» and she left.
Wow. Unbelievable.
Too bad Amy doesn’t speak English. She’s never going to read these reviews, much less the manager. But if the manager truly cares about her business, maybe it’s a good idea to relay some of these reviews to their employees.
Even if it’s not your own business, why not be nicer? You’ll make more tips. You’ll have return customers. And most importantly, you’ll have a happier day and a happier life. Being mean and hiding out in the back room isn’t going to make your day any better.

This awkward and awful at the same time. I wrote a letter to the owner of this shop tonight and it came back as undeliverable because their yahoo account is closed. Their website is down. So there’s no way to reach the owner. I’ll post my letter here and hope she sees it.
Hi:
I’ve been coming to your shop on Melrose for about 10 years, since your fir=
st year in business. After today’s experience, I can not go back.=20
I came in at 6:15 needing a color-​change (I had the manicure there last Friday). I saw that it was busy, every manicurist was with a client. There were a few people in the pedicure chairs and one woman sat in the first chair at the table getting a manicure. No one responded to me. I realized that the owner was not present, nor was her sister, the manager. I am sorry that I=
do not know your names because you have always been nice and very accommodating.
After a minute, some one shouted out to me to pick out a color, which I did and by that point another woman walked in and everyone ignored her too. She wanted a mani/​pedi. She waited a few minutes and I awkwardly stood around holding the nail polish I had picked out. Clearly, no one was in charge. I asked, to no one in particular, how long it might be. the customer who came in after me and I looked at each other and shrugged. I thought about a leaving. After a few minutes, someone shouted out «10 minutes.»
I sat down at a table and the woman who was getting a manicure said that she was almost done and that her manicurist could probably do me next. I was fine with that. At about 6:30, that manicurist finished and came over to me. I told her I wanted a color-​change, she nodded as if she understood.
She did a pretty good job taking off the polish. She halfheartedly filed my nails, barely cleaned them, and then got the hot towel and truly she draped it over my nails in the most pathetic way anyone has ever ‘not’ touched me. She suddenly became sullen and hostile and said, ‘you pay now.‘
I told her that I’d pay after she properly cleaned my hands and nails. She wrapped a corner of the hot towel around her fingertips and quickly ran it over the tops of my nails.
I recognized her insult. I asked her if she was going to finish the job properly. She yelled to one or maybe all the other girls in a foreign language and I do not understand her language. Her body language spoke very clearly that she wasn’t going to do anything else. I was insulted and quite frankly hurt.
I don’t treat people that way and I do not want to be treated that way.
You can not leave your shop unattended, those young women do not know how to treat your clientele properly. This particular woman has no respect for you, for me, or for your business that you’ve worked so hard to build up.
I went on Unilocal to read some of the reviews that you’ve been getting. Some negative, mostly positive. this year though you’ve had two really negative reviews. Add that to the one that I may write tomorrow [but now I’m sort of writing] when I’m not so upset, and your business is in trouble. You can not stay in business allowing your employees to treat people like this.
I asked the manicurist what I owed, she said $ 7. I paid her exactly $ 7 and got the heck out of there. I don’t get manicures to allow someone that nasty and inconsiderate to touch me. All of that took a total of 5 minutes. She started at 6:30, I left at 6:35.
After I walked out of the shop, I quickly realized that I forgot my water bottle on the table. I went back in and she was pocketing the $ 7 (which really belongs to you) and I heard her shouting to her friends on the other side of the shop and there was one word that I could understand, an English word that she spoke very clearly,“Bitch.“
I was going to include a recent photograph of myself so that you can recognize me as the regular customer that I’ve been. That I was. Today you called me a Bitch.

I’ve been going to this nail salon for about 2 years now and I didn’t know whether to give these ladies 3 or 4 stars. They do a nice job but I never know what kind of attitude I’m going to walk into each time I go. The owner is very nice and all but most of them have bad attitudes. I’m not sure if it’s because I’m black lol but they speak a different language and laugh across the room to each other. It makes my mom, my sister and I, very uncomfortable.
I remember this one time one of the women did my nails and she didn’t smile or say a word the whole time. She just stared at me… Very awkward.

I got a regular manicure and someone was able to come in after I sat down and leave with a mani & pedi before my manicure was complete. When the final coat was put on (I had already tipped her when I paid before my nails were punted), I had to carry my own purse to the drying area. I proceeded to try to find an «on» switch for a couple minutes while two employees sat on their phones… the girl that did my nails not only did not bring my bag over to the dryer, but wouldn’t move to assist me in turning it on. I had to get up and find the manager and ask her to turn it on… Also, the paint job and nail shape was terrible, two nails are half way chipped off and I just got them done yesterday. Worst experience.

This is my first visit for a manicure and a pedicure at pastel. I arrived at 4 o’clock on Saturday. There were six girls and only three clients. I was offered the spa chair and during these services I had to constantly tell them to actually to do the basics it was like pulling teeth. I obviously was not a regular at this location and was treated like an outsider. I SAT and watched other women with the same service get the full treatment steamed towels and massages. «time to pay» only 15 min later and $ 30.00…not even done… and incredibly rushed. i respectfully said no .I told the mgr why, got my things and left no polish no manicure and very unhappy.

I just love this place. They are so friendly and efficient. The owner is often there and her sister manages the place. This means that when you walk in there is always someone there to greet you and someone to cash you out when you leave. You don’t have that awkward moment like at most nail salons while you wait for a manicurist to look up from her work to say hi. They have a great color selection of both gel and regular polish. They don’t do acrylic nails here (read… Awesome).

I walked by this place and I got to say I am glad I did! I have been searching for a decent, clean but affordable place to get my nails done and my waxing and I found it! Friendly service top rated!

Usually I’m a big fan of this place. It’s cute, they are very friendly, the music is relaxing and the price is right. They usually do a wonderful job which is why I keep coming back.
However, the last time I was there I received a Gel mani because i was going on vacation the next day. I wanted to have beautiful nails for all 10 days of my trip. Well, my GEL mani started PEELING on the plane the very next day! I just spent $ 50 plus tip and it peeled?! Usually their gels last a month and they have to scrape it off. By the time I came home 10 days later, 4 of my nails had peeled off completely and the rest were just shreds.
When I called to explain the situation, the woman who answered the phone was very rude to me and said they would be charging me FULL price to fix my nails! Lady, I just paid $ 50 for nails that peeled twice as fast a regular nail polish!
I WON’T be coming back here ever again.

The perfect little local nail shop
It’s clean and pretty and and they did a perfect mani pedi and the price is right !! I highly recommend this little gem of a nail salon.

Seems like a nice place, prices are great. But, my experience was less than average. You’ll feel like you’re being run through the mill here. My experience, anyway. My biggest gripe is that I couldn’t tell my manicurist ANYTHING because she didn’t have one clue as to one word I was saying. So I told the manager to let her know that I have an event that I need my nails to look a very specific way for and she just laughed at me and said, just let her do her thing. You can tell her afterward if you don’t like it. Excuse me? If I don’t like it? Can’t I tell her what I want before this might happen? And anyway, she has no idea what I’m saying when I try to explain.
I felt like it was rushed and the nail polish coats are uneven. She also left sparkles on my nails from the last polish I previously had. Also, I paid $ 5 extra for her to remove my previous gel polish and she DID NOT remove it all. I know this, because the next manicure I got, the manicurist had to STILL soak and scrape of the gel from 2 manicured ago! Not good. Just awful. Tired of businesses that aren’t interested in providing real service for what you pay.
Not coming back here.

So friendly and their work is great. The price can’t be beat. Love that they are so close.

Very nice and relaxing. Pedi only $ 20. The music is low and relaxing and they have it nice decorated.

I’ve been in LA for 2 years and have struggled to find a good and affordable nail salon. Call me frugal, but the New Yorker in me is used to amazing $ 7 manicures, $ 10 seems to be the best deal in LA which Pastel Nails offers.
That being said, I’ve come a handful of times and they always greet me with smiles and a «hello.» It’s very clean, good light and in a great location with a small lot and ample street parking– all positives.
They have a good color selection of Essie and OPI, I’ve seen larger selections but they have tons of options to choose from. I’ve always been pleased with my nails and never felt rushed. Usually a manicure takes 25 – 30 minutes that includes a quick massage.
I have ONE suggestion, my nail technician has never offered to transfer my belongings to the dry station. I can clearly carry my own crap but when my nails are wet it’s a small but nice gesture to offer.

I’ve been getting manis and pedis for years and I love this place. The service is great, my nails look great, and the atmosphere is very calm and relaxing, which isn’t always the case. I trust anyone who works there to do a good French mani, and I’m picky. It’s a good idea to make an appointment, but you only need to call a little bit ahead of time — like, it’s Sunday morning at 10 a.m. and you want to go in at 11:30 am. If you get gels, they have the OPI blue light, which is better for your hands.

Really nice service and clean! The owner is there all the time, which says a lot about the business. They really are meticulous and take their time with you. They have a wide selection of OPIs and Essie. My mani lasted nearly 2 weeks without a chip and I dish wash by hand! They also give you a nice exfoliating sugar foot scrub at no extra charge!
Will definitely return soon!

I really wanted to like this place. Really. Went in for a gel polish change and a pedicure.
–Walked in. No one greeted me. No one said anything. I had to yell out «HELLO! Hi, where do I go? Do I just???» Then a girl told me to pick a color.
–They had no gel colors I wanted. They couldn’t do the Louboutin style nails I wanted.
–I asked the pedicurist to not cut my cuticles… she cut my cuticles. I reminded her that i didnt want her to do that so she stopped… she cut one cuticle and left the rest. ugh
–Manicurist scraped my cuticle off with a buffer. Every chemical she wiped on afterwards made it sting so bad and it hurt.
–Originally, I was going to do all pink nails and the two ring finger nails would be glitter. After she put the glitter on, I loved it so much, I asked her if I can have it all glitter. She said «No». WHAT? How are you saying NO to what polish a customer wants?! Ridiculous!
–Manicurist filed my nails down too short and uneven when I told her I wanted to keep it long. My nails are SO uneven now.
–They were so rough with my toes and fingers, it hurt.
–Upon further inspection, my polish is uneven and you can see through some parts of my nails. Awful.
Not worth my $ 65. I only tipped $ 2 dollars and the owner looked pissed at me. I’m not coming back.