Personal Dental Office

The entire staff that I’ve met thus far is so great, so welcoming and friendly! The office itself is really clean. The office manager Susan was very clear when explaining payment for my treatment. The doctor was extrememly knowledgeable in this field, which is obviously important when/​if you are about to receive extreme dental treatment. They validate parking for 60 minutes. I would recommend this place to anyone in the Beverly Hills/​LA area looking to receive braces or invisalign.

I cannot tell you if Dr. Nelson is a good or bad doctor because we never got there. I waited an hour after my scheduled appointment time to be taken in for my xrays. Although I didn’t need new xrays (they were done 6 months ago), they insisted that I take new ones. After taking my xrays, Dr. Nelson came and told me everything is great. He kept pushing the idea of braces on me. I told him I already had braces, don’t need them, and am not interested. He insisted. So I told him to shelf the conversation for another time. AND THAT WAS IT!!!
THEY DIDN’T CLEAN MY TEETH. After an hour and half, they wanted me to come back for a cleaning because the hygienist was unavailable. Well, wasn’t that what the initial appointment was for? And I had it in writing since I made my appointment online: for cleaning purposes! Apparently not, the first appointment is just for xrays and paperwork, which will take 90 minutes. After which you have to come back for just for cleaning. It was complete BS. Had they told me that over the phone, I would never have agreed to xrays or gone in for that matter.
I called my insurance to switch to another dentist and they had already billed my insurance for the xrays. I hadn’t even left the office and they had already submitted that paperwork, but they couldn’t schedule an appointment for a cleaning. I would go to another dentist. This office is a waste of time.

Years ago, I came in after my previous dentist had done a couple of root canals but left my bite uneven (said dentist is on other side of the country) and two teeth very underfilled, causing me jaw pain and grinding. So much pain that I had thought the tooth was cracked because it would occasionally be cold sensitive. I also eventually wanted to get the teeth crowned. Xrays showed the tooth in question, that I was worried about being cracked, looked ok. I had their in house endodontist take a look at it, and do a cold test, which showed no real issues with the tooth.
Then the staff (Dr Nelson) focused on prepping one of my root canalled teeth for a crown — and not treating my uneven bite (multiple teeth on my upper right side don’t contact my bottom teeth!). They told me to come back if my jaw/​teeth still hurt in six months. Well it had hurt for much longer than that already, and my jaw was slipping sideways when I’d chew. I was worried about the grinding and uneven bite affecting two lower bridges in the long run too. Nothing was addressed except pushing for a crown! I had maybe 10 minutes of interaction over multiple appointments with Dr Nelson. The endodontist similarly brushed me off :/​I was told that there’s nothing wrong with my teeth and it must be all jaw/​nerve related or due to mental stress. But my teeth still hurt, my jaw still slipped sideways when I chewed, so my primary concern wasn’t addressed one bit. Why would my bite not be looked at when I brought it up after they determined that the tooth wasn’t cracked? Because it doesn’t pay while a crown does pay! I went elsewhere for my second crown and future treatment. The crown that Personal Dental did is fine however!
The dental hygienist I had (Brenda) was GREAT, and she knew what she was doing, but she was the one that did the crown fitting and adjustment and talked to me, and the cleaning and hours of other things. I hope she finds herself a great paying job if she ever leaves; she’s a real gem. So. The office is fine for standard cleanings because the hygienists are competent, gentle, nice, and friendly. Otherwise, ehhhhh.

Unprofessional office! Although the dentistry is fine, this is the second «mistake» & my family is done. We make appointments 5 – 6 months in advance when we schedule time off from work & they call the day before or day of to say they need to reschedule. On top of that the receptionist is rude. Take your business elsewhere unless Dr. Nelson figures a way to fix this.

I just discovered that due to a change, effective 1÷1÷2016 (ironically, less than a month after I left this review!), I’m unable to receive services from Personal Dental, and I definitely can’t afford the out-​of-​pocket… needless to say, I’m crushed.
Thank you for the wonderful service Dr. Nelson and staff! My next dental office has HUGE shoes to fill…
With great sadness… farewell.

Dr. Salo, is incredible, my teeth never looked better. The staff is very professional and friendly, keep up the good work!

I’ve been a patient here for many years and I’m very pleased with the dental care that I have received. A very professional and courteous staff and Dr. Nelson is first rate!

Great office. Everyone is very professional. The periodontist is incredible. He is the best. This is a great dental office.

I first discovered this practice 3 years ago, when their second opinion saved me from spending over 1G on an unnecessary and painful procedure. I have been coming to them regularly ever since. They are busy so you have to book several weeks out, but they are clean, efficient, knowledgeable, friendly, trustworthy, and worth the 35 minute drive I make to get to them.

Quality treatment, amazing staff and clean facility’s is how I would describe Personal Dental. My children and I started a two year orthodontist journey with Dr. Wu. You can only imagine the nightmare bound to happen with three people in braces all at the same time. To my surprise is was nothing of the sort. It was a very smooth process. Our teeth look amazing

***BUNCH OF IDIOTS***
They don’t deserve to be rated and had I had the option to rate below zero I would. I was scheduled for a dental filling in amalgam… waited for more than 25 days as they kept saying they ordered for the material and finally on the day when I arrived in the office I was made to sit on the dental chair, draped and someone from their office came over to me to just say that they don’t do amalgam filling and I have to look out for another dental office. They sent me couple of reminders before the appointment, I was tolerating the pain for so long until I get to the appointment date and these idiots don’t respect themselves to be called Dentists.
I would strongly encourage the local authorities to ban this type of dental offices, they are just a black mark for the profession… they don’t seem to have taken oath after their graduation…
I took off from my busy schedule as early as 8.30 am on a Friday and just waiting for the procedure to be done… these people don’t seem to have respect or concerns for other’s time and treatment needs. Instead they take every possible steps to make couple of extra bucks… disgusting people. The dentist who came chair side told me he didn’t work on amalgam for six years and i was wondering as a fellow dentist from India… are they partially trained? or are you a semi dentist? are they patient centric or do we have to change our needs based on these money minded dentists? If you are not dong amalgam filling you are breaching your contract with the insurance company. Its not that i can’t afford another type of filling, but an amalgam mixed in appropriate proportion serves as the best restorative material for the posterior tooth. My previous experience says these white fillings fall off every now and then but not amalgam. If you have any doubts refer to Textbook of Operative Dentistry by Sturdevant. This is the bible for restorative dentistry. These white fillings what they claim is safe is made of resin material and by its property is prone to dislodgment from tooth or can subsequently get dissolved in the oral environment with possible ingestion of carcinogenic substances. The amalgam on the other hand is the most stable material. I don’t think anyone can argue with these facts. That is the reason, insurance companies support amalgam fillings. These resin materials looks good initially but subsequently gets discolored in about 2 years and turns yellow.
In the past, these people performed deep cleaning of my mouth in two sittings and each time they charged me $ 98 although it is fully covered by insurance. These idiots claim they are collecting money for giving me lidocaine injection. Any dental student would know deep cleaning is done only under local anesthesia (lidocaine injection) and they tell laymen they are charging for medicine… i have not seen any dental office charging additional money for deep cleaning if they are covered in insurance… they split a covered procedure into two charging extra for patients. A normal Insurance company representatives believe local anesthesia is unrelated to deep cleaning and when inquired the dental office explain it as if it is a separate procedure.
They are looting people in the name of dentistry and they are not meant for anything beyond that…
I would take a print of the poster and post it on the notice board of Cedars-​Sinai Medical Center where i work and speak to the Medical Superintendent to stop referring any patients to this office. I am sharing this with all my friends in all the social medias…
For God Sake stay faaaaaaarrrrrrrrrrrrrr from this office and preserve your oral health…

As the world’s biggest dental chicken, I have been dumped by a lot of dentists. After my last humiliation in the chair, I did a Google search for «pain free dentistry» and found this incredible office — covered by my insurance no less!
The entire staff is friendly, calm, kind, compassionate, and they explain every step of the way. I needed a crown and they walked me through exactly what the process entailed (with handy animated videos I could watch chair-​side), how much it would cost, and even offered a payment plan. They also gave me 3 options for pain-​free dentistry (a sedative, gas, or anesthesia). I opted for the sedative and they didn’t even charge me extra.
My follow up visit was just as pleasant and relaxed. This dental chicken is working on being braver and is thankful that I’ve finally found the right office for my temperament!

Do not go here. To start dr. nelson is abrubt and rude. He has horrible bedside manner. I came in for a checkup within minutes he recommended a crown. Then i was swooped into another office to talk money… fast talking money guy was rude and scared the shit out of me. I went to two other dentists after this (out of pocket) because i had a bad feeling and boy am I happy I did. BOTH told me NO crown. I had a filling replaced on a different tooth and was referred to an orthodontist by both. They both identified that the pain was mostly jaw related. If I hadnt done my homework, I would have gone through a lot of pain and extensive dental work, not to mention money for nothing. This is incredibly upsetting, this is my body and my mouth. It really scares me that there are doctors out there like Dr. Nelson, and team at personal dental. I would be very cautious.

I completely love my dental office for the past few years. I have visited others and have yet to feel as comfortable as I feel here. My dentist Dr. Nelson and hygienist, Ines always take good care of my mouth and have eased the fears I’ve held about dental visits for decades. I’m smiling more thanks to them :)

Worst customer service ever. Very difficult to book appointments, not to mention the time when they even cancelled my appointment when I’ve already waited 20 minutes inside their clinic for my scheduled appointment booked 6 months ago.
Also, they seem to have neglected to thoroughly process my insurance every time before charging me. Very frustrating indeed.

Here what you need to know about this place, it is a dental factory, Dr Nelson is very nice but he has more than one person in the chair and the Assistants do a lot of the work they are also very nice.
Susan the dental coordinator who creates the treatment plans will try to take you for whatever she can, so know your policy and what your co pays are. Do you homework. She will charge you for all kinds of upgrades and not be able to explain the difference between what is covered and what the upgrade is, what is necessary and what isn’t. She is not knowledgeable about the dental procedures or terms so If you ask her questions she will get defensive because she just wants you to fork out the money with no questions asked. She is all about how much money she can get out of you. Beware

This is where my dentist is. I see him every six months and my insurance covers almost all of it. Dr. Nelson has always been cordial and professional and since my teeth have not fallen out of my head from decay, old age or neglect I know that this office and their team of teeth heroes is doing what they are supposed to do.
It’s not far from where I work and live. I’m not going anywhere else. So there.

I hate to give one star reviews, but this dental office deserves ZERO STARS. They are there to make money, pure and simple by jacking up your bill and prescribing unnecessary procedures. BEWARE.
1. They spam your email. Even if you unsubscribe, they still keep sending the emails.
2. Went there with a painful tooth a year ago. Paid extra for the «specialist» who diagnosed tooth as needing a CROWN LENGTHENING — READ JOHN J. REVIEW WHERE HE HAD PROCEDURE DONE); a procedure that costs over $ 1000 when all is said and done.
I got suspicious after I heard other dentists in their office recommending the same procedure to 2 other patients. They also said I needed another procedure which required «gum surgery,» which again, I heard recommended to other patients.
I got a second opinion and was told that neither were necessary. I did need dental work, but not the extensive surgery they said I needed.
I contested the hundreds of dollars that I charged to my Care Credit Card, but did not recoup anything. I count myself lucky as I dodged a bullet in undergoing needless dental surgery which could have caused more harm than good.
Now you know.

I’ve been going to Dr. Nelson for at least 5 years and I have been completely satisfied with the service, the care I’ve received, and the friendliness of the staff. I’m quite surprised by some of the 1-​star reviews here. Are we talking about the same place?
I’m changing insurance soon and I’m hoping that my new insurance will continue to allow me to get my teeth cared for at Personal Dental. I highly recommend them!

Great dentist and friendly staff. My family & I have been going here for 8 years. I recently changed insurance companies and went out of my way to find coverage that Personal Dental accepts. They’re well-​organized and knowledgeable.
I tend to think that people who tear others down in reviews may not be taking responsibility for their own shortcomings. Personal Dental Office is a respectable business run by a group of highly skilled dentists.