Platinum Car Rental

Do not recommend this place. I was referred and picked up to go to them after I dropped off my car at a nearby bodyshop. It took them more than an hour to get me a car, they weren’t friendly, speedy or attentive in any way. After they found out how much my insurance pays (which was 50 dollars /​night) they offered me a Toyota Corolla! Are you joking? They said anything better id have to pay out of pocket. I have rented a lot of cars in the past and know they were just ripping me off. It was just so long that I had already spent it and was running late to work that I just took the car and left. The car is a piece of junk and I don’t appreciate the rip off!

Good fast service. The car I rented was clean and smooth. It broke down because of the battery though and they were kind enough not to charge me for the rent; plus reimburse me for the tow service I used to jump start it when it broke down. So thanks for being understanding. I appreciate your sympathy. I’ll definitely come back if I needed to rent a car and I’d recommend them

I was put into a rental here by Paulee Body Shop but I would not recommend going here.
They have a small, rundown office, they are understaffed and disorganized, and the car was not in very good condition.
Also, they make you pay-​out a $ 300 deposit for every car rental. I have never used a mainstream car rental company that actually put a hold on my credit card for $ 300.

This rental company is the worst rental service in Los Angeles.
Cars they give out for rent are damaged vehicles.
They charge overpriced for used and old vehicles
2013 Toyota Camry for $ 35
SHADY LOCATION! Stay Away!

They are very slow and do not have many cars available. They had 1 person trying to help 3 people at the same time. I was standing there for almost an hour and nothing was getting done. I ended up just walking out and telling them I do not want to rent a car from them.

Fixed everything great.

Can’t say enough about this place. Michelle is very friendly and nice. They have cars at many different prices and their prices are very reasonable. I had to rent a car for three weeks in a row and they had the car ready to go.

I was very stressed out with getting a rental and as soon as I walked into platinum rental service. They took me under their wing and treated me with so much care and took care of me. You should go see Edgar and Michelle when you go here. They also have a large variety of nice luxurious cars as well exotic cars. Go see them!

I stopped waiting in long rental lines at the airport and traded for the awesome team at Platinum Car Rental, which has been one of the most superior customer service experience I’ve had. I literally get such great service by Edgar and Marion. Check-​in takes like 5 miniutes at most. They remember every detail from your last service. They are professional, fun and always remember which car I prefer. I can’t stop raving about them, honestly, and I travel a lot for work but rarely come across such a great team that put their customers first! Edgar and Marion go to great lengths to make sure ppl are happy and get what they want. I referred all my friends without hesitation since I’ll know they’ll be in good hands!

UPDATE: Owner called me 6 times yesterday to remove my review. He was very defensive but did not deny that my review was accurate. I finally told him I would remove the review just to get him off the phone. However, due to the fact that I believe others should be aware of the situation with the business to make an informed decision regarding whether or not to patronize it and the fact that I am protected by Anti-​SLAPP laws, the review is staying.

I’ve been there multiple times. I sent my family and friends there. I simply love this place.
I first met them after I got into an accident and the staff was extremely helpful. I was very shakey, but they calmed me down and made me feel much better,
They went through the other companies insurance, so I didn’t have to pay a penny for the vehicle. I got a brand new car with extremely low mileage. The car was very clean and didn’t smell.
I’ve been back there several times after that. Every single time I rented a car, it was for entertaining purposes. Every time I went there, the staff was extremely friendly, the cars were always clean, and the prices were always lower than anyone else.
Platinum Car Rental is THE BEST car rental service in the world. Trust me on this one, going anywhere else is not worth your time.

Stay away from them, & their aka 24hr. Rental. Don’t be taken in by the low price. CROOKS!