Plotpro:PM

EXTREMELY POOR CUSTOMER SERVICE AND RUDE!!! they did a good job on some boards that needed to be printed, but when I had them print a large stick-​on graphic wrap, they MESSED UP SO HORRIBLY that it was unbelievable. I summoned the owner to take a look and he said there is nothing wrong with the graphic! Even the layman on the job noticed the HORRIBLE INSTALLATION. They just made me look really bad in front of the customer and that messy job is there to stay.
Rule No. 1 for business success: Provide Quality Product and follow up with good customer service.

I was trying to get an idea of what type of sign they could make for me, and they were really rude. I tried to call and speak with a different person within the company since Nathaniel was so rude, and I spoke to a Parris– who refused to help me and then hung up on me when I told him I didn’t want to talk to Nathaniel because he was rude.
UNBELIEVABLY POOR CUSTOMER SERVICE!!! If they didn’t want my business because the order was too small, they could have just said so.
Sorry I didn’t want to order a sign from you guys without seeing examples of similar signs you’ve done!

I work for a large general contracting company in Los Angeles and was referred to PLOTPRO: PM from a friend after discussing some job signage I needed. To be honest, I was blown away at the level of attention to detail that PLOTPRO: PM provided to my company and I. My team felt as if PLOTPRO was part of the R&D dept. when it came to meeting the exact req. we needed. In my 15 years of construction experience no other company comes close to the level/​variety of services that PLOTPRO: PM provides. And, for a repro co. to be at a fraction of the cost of Kinkos with real customer service that really cares about your project, you’d be stupid not to use them.

The first time I went to PlotPro, I wanted to blow up a couple of pictures I took at the Queen Mary to eight feet by five feet to make a nice centerpiece for my office. I found plotpro after searching for large format printing in Los Angeles and then took my photoshop file ready to go to them. Their website told me all the options for my printing needs and after looking at their large selection of their media from canvas to vinyl to photopaper, I took my order over and was greeted by Nat and Parris. Their shop was conveniently located and they promised to deliver on time, and they did. These guys are no nonsense, they don’t overcharge, and they get the job done better than anyone. I would recommend them in a heartbeat.

If i could give this place 0 stars or negative stars I would.
Last October I had 2 prints done. At first I thought these guys where really fast and efficient, but when I got the prints they were terrible. They were washed out and printed crocked on the paper. I called plotpro to see what could be done and completely got the run around. At first they were really nice and promised me the world if I would just call back tomorrow. Then the next day it was you need to email us. Then when they didn’t respond via email and I called back, they told me I needed to call another number which they never picked up. At one point the person who did my print, Tony, basically said that I did not know what I was talking about and the prints were fine.
I finally gave up and tried to get the prints framed and the framing place could not frame them b/​c the prints were so crooked.
Basically they rush through prints to get them out fast but do a terrible job and the customer service is bad. well not just bad terrible. I finally had to go to my bank and cancel my payment to them.
There are so many better printing places, there is no reason to wast your time with this one.

These guys are awesome. I have had a couple of last-​minute client emergencies and they have helped me to meet deadlines every time. The work is excellent, and they are easy to work with. For any printing needs (large or small — my prints were 16×24) I would go to them in a heartbeat.

I was really dissapointed in my last job with PlotPro. I had them make (15) 27 page books for me with a fairly complex first page. the dimensions were 8 ½“x 11″ (standard) but the first page is 11″ x 34″ and needed to be folded into fourths. they made this for me a year and a half a go and did a great job. I asked them to do it again, sent them the original artwork, original invoice and they told me they would have it ready the next day. they did not do the binding for me because they didn’t have what I wanted so i took it to the binder folk with the original book for reference on how to bind it and fold it. Right off the bat I could see the photo paper they used the first time was much nicer and the image wasn’t as pixelated and fuzzy. i got a call a few hours later from the binders saying not only was the 34″ paper not 11″ (it was an ¹⁄₈^th inch shorter) tall but that it was cut crookedly. I drove over there to check it out and sure enough, it was totally crooked, so even though I had had them cut down all the other paper to fit the first page, it still didn’t line up correctly. i called them and they basically dismissed it by saying I hadn’t given them the proper size… if i had taken this ANYWHERE else they would have called me prior to printing it out and charging me $ 360.00 to tell me it wasn’t going to fit with the rest of the paper (AND THEY WOULD HAVE CUT IT STRAIGHT– JEEZ MY HUSBAND COULD HAVE DONE A BETTER JOB WITH HIS ROTOTRIMMER).I am truly dissapointed and saddened that they are lacking the desire to make a quality product. Craftsmanship and attention to detail will always never goes out style. Shame on you, Plot pro PM.