Primewest Management

I spent over 2 months looking for a fair price, safe location, and charming one bedroom. I stumbled upon a property thru prime west that was the PERFECT fit for all my concerns. The property is clean, quiet, and really charming unlike all the crappy dumps that advertise «charming.» Any maintenance concern or question was addressed immediately.
The other reviews made me a little skeptical, and I was reluctant to take the apartment, but my 6 month experience so far isn’t like any of the above.

Avoid this company. I recently tried to rent a property in Mid-​City area until I found out my roommate and my applications had been denied. I decided to make a personal trip to the office on Wilshire in Ktown, where I wanted to speak with whoever made that decision. The reason for denial was «we didn’t make enough money,» when we obviously did. We both have jobs that proved our sufficient income & along with my income, I receive regular deposits from my mother (who lives out of state) to assist with rent as I have just recently graduate from college. After 10 minutes of explaining my situation to the receptionist who barely spoke English & stares blankly, the supervisor storms out of her office yelling at me. I have never been so rudely treated. They told me that my mothers money didn’t count, & the only way she would let me in the apt. Is if I gave her a $ 5,000 deposit. Mind you, the rent for the unit was $ 1,550/mo…like really? I was completely over it.

Wish I could give this «business» zero stars. STEER CLEAR OF THEM!
Worst business I’ve ever dealt with in my entire life, I’m surprised they have BBB accreditation. They’ve had multiple complaints filed against them, how are they still in business? I read reviews on them, all their 5 star reviews sound extremely fake and the only reviews that sound real are negative ones.
Luckily, I was able to avoid renting any apartment from them after I got a little taste of how they operate their company. My roommate and I saw a «now renting» sign on one of their apartment complexes and called the number. One of their agents, Ulysses, was in charge of the place and said he’d be there in 15 minutes. Fifteen minutes later, we called him again, he said he wasn’t coming and to just use the key under a figurine in front of the building. So we showed ourselves around the apartment, which was extremely nice (I’ll give them that), and asked Ulysses for an application. He said he would meet us the upcoming Saturday to give us the applications and show us around one more time… NOTE: this was the only time he ever showed up when he said he would. ALL OTHER APPOINTMENTS I SCHEDULED WITH HIM, HE NEVER SHOWED UP NOR ANSWERED MY PHONE CALLS!
We tried to turn in the applications at the Wilshire office all the way in Koreatown. I scheduled to be there at 2pm to turn it into him, we show up 2:05 and the receptionist said he left for the day and that they didn’t know where he went. I called him and all he said was that he left for the day and wasn’t coming back. I tried to turn in my application to the receptionist, which turned into a huge hassle because their company didn’t allow cosigners (we’re recent college graduates so we needed cosigners). The boss didn’t speak English, so the receptionist had to communicate back and forth between my roommate and I and her boss. Finally, they told me to just fill out the applications and write the deposit check.
I called Ulysses again and rescheduled an appointment to turn in the applications to him at the apartment complex (not the office). I made an appointment at 12:30pm; come 1pm, he still wasn’t there. HE NEVER CALLED, NEVER ANSWERED 4 OF MY CALLS, NEVER SHOWED UP. I was beyond pissed, it has never been this difficult to turn in an application in my entire life. I called the office only to have the receptionist tell me:
1) He left and they didn’t know where he was,
2) Suddenly they didn’t accept checks for their deposit, only cash or money order. I totally understand why they wouldn’t accept personal checks for the deposit, but I read up on a review that said they refused to refund deposit money to one lady. (REALLY? CASH?! They saw me writing a check when I went to their office and even told me who to write it out to, why didn’t they just tell me then and there that they didn’t accept checks?!)
3) Ulysses left a message for me at the front desk. (This made entirely no sense to me. Why would he leave a message for me at his office if I never planned to come into the office? How would I have even known there was a «message» for me if I didn’t call into the office?) P. S. They never told me what the «message» was.
COMPLETELY UNPROFESSIONAL «BUSINESS» IF YOU CAN EVEN CALL IT THAT! They disgust me.

Whatever you do, DO NOT move to any apartment complex under this management company. They hire incompetent landlords. Refuse to fix things for your apartment that they are at fault for and then CHARGE you for the issues because they need to be fix. We were charged for late fees and other fees and told upon giving our 30-​day. Whwat’s crazy is that we never received any notice for any charges or late fees. The company then would not identify what the charges that were on the ledger. Even when we visited the office we were treated with such disrespect as if we weren’t people. The company literally refused to let us make an appointment while in the office to review the charges after trying to make one to discuss them because they said the head supervisor was going to lunch and the proceeded to tell us to read the lease instead before making an appointment totally disregarding many of the charges had no explanation. This is the worst customer service I have ever had in my life. I’ve lived in apartments since my time in college from 2004 – 2008 and never had this type of service and treatment in my life. You live here you will regret it especially when you end your lease.
Slow for repairs or they never come. Then magical charges appear when you end your lease. They really want to take your deposit. Sorry so long but I don’t want anyone to experience how we were treated.
Here are there units believe me avoid this company if you can.