Prompt Service

Please save your money don’t buy cheap name brand appliances. When you need to scheduled a factory warranty repair they will send you this company. They don’t know what they are doing they are rude and unprofessional to deal with.

Stay away unless you want to get con.
My tenant LG dishwasher was not working, he call LG customer service and hey refer him to prompt service .
They came and inspect and it’s the motor, my tenant pay him $ 65 and they say they will order the parts from LG but didn’t hear back after 2 weeks. Said and done don’t show up and hang up my tenant when call.
I call them myself and to my shocking these people are unprofessional, rude and unhelpful.
They insist my tenant didn’t pay them the service call so they didn’t follow up. Tenant show me receipt he paid in cash and technician work it.
Anyhow I won’t even have them come again. $ 65 to learn a lesson but LG shouldn’t have company like this represent them.
My advised for everyone, any company that refer to you by manufacture, verify their info as much either through Unilocal or other source to make sure you don’t waste your money and time.

There is nothing «prompt» about their service. Technician was sent by warranty company. Technician identified the problem, but didn’t tell m what it was. He was «prompt» on taking the check for service but that’s all. 2 weeks later and I am still waiting for them to repair my appliance. Will not recommend for service. Only reason he was hired was because warranty company assigned him.

This business is a disaster!
LG tech support told me that the error code indicates a broken «Thermistore».
So, I called Prompt Service, asked the to bring a Thermistore, they said they will.
Technician showed up without, told be that he has to order it, and it will take 3 to 5 days to get it fixed. I called after 3 days and then every other day. All excuses, from manager not in to a hard to find item etc. etc. after 12 days still nothing.
I then checked online to see how hard it is to find this part!
I was able to order for $ 5.65 plus next day shipping. Found out on YouTube how to fix it, took me 30 minutes to do.
And «Prompt Service» want to charge me for a NO PROMPT SERVICE $ 173.80
Stay away from them.

horrible people. they reschedule without confirming with you and then when you call to reschedule with Frigidaire they can’t give you an appointment because you have already used your warranty. LIARS.
SAVE YOUR TIME AND MONEY DON’T WORK WITH THESE PEOPLE

They came to fix my washing machine and it went great and was fast and efficient, but their customer service sucks. The lady who answers the phone has a nasty attitude and is rude. She speaks low and with an accent and you can’t understand her and she then gets an attitude with you and hangs up the phone. The technician has an attitude as well and called me the day before to cancel and reschedule for another day. it’s hard to understand him because he jumbos his words and talks with an accent. He was quick to get off the phone and dismiss me. Even though they did a great job on my washing machine I will not be going to them and I will not recommend them to anyone. Hopefully they will go out of business so no one can be subjected to their rude and uncalled for behavior. The only reason why they get 3 stars is because of the great job they did.

This company is rude! Scheduled appt through Lowes (they selected this vendor). Called for Appt on a Tuesday evening scheduled it for Friday morning 8 – 12. Schedule my plans to be available on Friday between 8 – 12. Received a call from a rude not much English speaking. Then he just hung up the phone when I wouldn’t change appt to Thursday.
Called back Lowes they made another appt with another vendor.
DO NOT USE PROMPT…

Horrible! They were sent out to repair a few appliances, the tech said only one was on his order but couldn’t tell me what I needed to do to get the others repaired. He said he needed to order parts n that he would call when they came in. 3 weeks later nothing! I call back and I hear that he claimed he looked at a different appliance which he didn’t touch. My appliances are still not repaired. Stay away.

If I could give a negative rating I would horrible service and poor communication! Would not recommend at all!!!

They were sent to repair my fridge from the manufacturer.
Prompt tried to change the appointment time a few days after the appointment was made. The guy on the phone was not nice and didn’t care about doing a good job.
The service tech who came was nice and said he was going to order a part. After not hearing back for over 2 weeks I called. The guy on the phone couldn’t have cared any less. They said there was nothing wrong with my fridge and no part was ordered.
This place was horrible to call and try to talk to. Don’t waste your time here.

absolutely the worst repair service to get. Its unfortunate you cant give negative stars… they kept sending us in loops, were Alex, a rep, told us the tech would come in on saturday and when saturday came, Angie, another rep told us they don’t work Saturday and they had no knowledge of a repair service even scheduled that day, so they schedule us for monday. We call monday and the rep said tech wasnt informed and would have to come in on tuesday, I called that Monday back and was told to send a copy of invoice and would take time for it to be processed and God knows when they would send the tech. The Hindu rep was absolutely rude and almost insulting; making me seem like i was an idiot. They keep no records of when we called; they are very disorganized and unprofessional. If you are in the LA Region, call Johnnie’s Home Appliance Center in Downey, they are the BEST.

Horrible. The repairman barely spoke English and just grunted at me.
Looked at my Electrolux Washer for 2 minutes and then said his boss would call.
He tried to leave without filling out a slip, giving me his card, etc.
So horrible that this company was the «chosen» company to service a high end appliance.
Still waiting for the «boss» to call me.

These guys are a joke on the name of service, they are used by LOWES for authorized service and I would say the worst every you would come across. BEWARE !!! they are bunch of holligans… you would find the thugs dealing with you better than these guys.

I just had a run in with these guys. The whole thing started with them calling me at 12 noon and I called back. They said we will call you back. So i get out of work and call around 5:30.
Spoke with an Alex. This guy tells me they have no one available. And now its my fault I called back late. I tell him no I have an appointment set you cant change it. That’s where it turns for the worst. This baboon gets angry and begins to insult me and actually said F your wife we aren’t going out to fix your stuff. I hear you loud and clear.
I didn’t even suffer these losers coming out to my house. Avoid these low lives. All bad reviews. Hope their business goes down in flames like they deserve.

First I would like to say never buy Frigidaire products. They make crappy appliances that breaks down in less than a year. You would be stuck with rude asshole repairmen from seedy businesses such as Prompt Services.
How are these people still in business!?! Rude and lazy. I mean my refrigerator isn’t fixed at all… just sitting there like a lump of shit. And this repair had his nerve to act like he is doing me a favor. I waited for over a month for some part that never arrived. Called and called and I kept being told «back order». Apparently «back order» means you’re not getting your part at all so live with it! Stay away from this company and their rude shady repairmen.

The service men are disgusting, have a very low level of knowledge of appliances, rude, and have a horrible attitude. Our service man, John, actually parked his old van on our driveway – without asking! Because of that, now there are oil spills on our driveway from his van.
Worse, when John came, he was smoking. And when he was finished, he actually threw his disgusting cigarette butt on our property! Further, after we asked him to leave the property, John told us to «Shut Up!»
Beware of this company.

John was the name of the man that «repaired» our oven/​stove. I don’t know if he has a problem with women in general, or if he is just a jerk, but he would not listen to me until I told him multiple times, described things to me many times, and finally, would not repair the stove-​top. He said the flame was going out because of wind (we are inside, there is no wind), and began yelling at me when I said he was wrong and refused to sign a paper saying that he had completed the job.
To make matters worse, I stayed home from work after they said they were coming from 8 – 12. Never showed up, and when I called, they said the appointment was from 12−4… This business is a mess. Stay away.

Got an appointment set up on Tuesday by Frigidaire for Friday 8 – 12 after the fridges water filter broke & the temp was all loopy.
They called me on Wednesday at 1pm saying my appointment was that Wednesday from 10 – 2 pm. I said i thought it was for Friday they said OK we will keep that appointment. Friday comes and goes so i call & the receptionist, who i have a very hard time understanding through a heavy accent, tells me the manager is in charge of all appointments so she goes ask him. He says NO ONE called me from Prompt Service (like i imagined the whole thing) and they should have shown up on Wednesday. She says the manager will call me back to set up another appointment. NO ONE ever calls me back.
I eventually made an appointment with another provider. These people are absolutely terrible.

This is a warning. Do not use!!! I was put in touch with them through LG to fix my washing machine. First I was given a window of between 11 – 2 that the person would show up, he didn’t come until 2:30. For 15 minutes of work, he didn’t change any parts he charged me $ 120.00!!! My husband complained to the company and was informed that the $ 120 was to pay for the technicians «training and experience «…What???
Please read Unilocal reviews and take others experience into consideration before you call horrible companies like this!!! They should be reported.

They should change their name from Prompt Service to Slow Service. Ridiculously slow. No phone call to update me on repair status and I had to call them at least twice a week to get an update. I can understand that ordering replacement parts was needed, and it makes sense that the repairs will take longer because of that reason, but there was lack of communication and no updates from them. The only reason why I had to use Prompt Service was because the warranty to our stainless steel microwave referred me to them, otherwise, I would’ve avoided them all together after seeing so many bad reviews about them.