Providence Holy Cross Med Ctr D/p Snf

I would give the majority of the nursing and nursing assistant staff give stars but with regard to my mom’ s care and the physician level of care I wish I could give zero stars. I will never access care here again and wish to god we had taken her straight to Cedars. We were under the impression she would be directly admitted. Not true. We were under the impression her internist would admit. Not true. Apparently everyone gets admitted go to hospitalists who could not care less. My mom was admitted on Friday night. Did not get seen by him until Thursday and he didn’t even examine her. The doctors failed to appropriately prophylax her and she developed a blood clot in her leg. Oh first she was getting blood products but they were administering heparin!!! Are you kidding? Then come to find out they put the SCD (squeezing device) on the leg with the clot. The level of communication with family is horrific. I asked about scoping her when she first got there. Only yesterday did they decide to get GI involved. Still haven’t seen that guy. Staff says it’s because he thinks my mom is uninsured. She actually is extremely well insured but what difference should that make? The volunteer at the information desk held her ears when someone walked through the lobby with a crying baby. Facilities are in trailers. Still no port and still no chemo. There have been barriers to accessing her care every step if the way. Unless you have to, go elsewhere. The physicians here provide sub-​standard care.