Public Storage

Super great people who are always helpful, cheery and efficient. I would highly recommend
this place to friends and family. They are better than previous storage experiences.
The building is always clean, the units seem brand new, they are nice and tall and temperature controlled, there isn’t a lot of windows that make things heat up in the summer.
The other people who store stuff here have been surprisingly kind, moving there car to
make more room in the loading dock. holding elevator doors, etc, etc
Kimberly has been especially helpful and is a good example of the very nice people you will meet who work here!
I normally have to go there in a rush right before closing time at 6 and they never mind and always let people take care of there final business without stress or rush! :)

Ana was great in her customer service. She showed me around and helped me with all the paperwork — super friendly and helpful. Definitely recommend for your storage needs.

Everyone we spoke to with public storage was friendly, knowledgable, and professional. Mario is fantastic! He took his time with us to ensure we got the right size unit for what we are storing, by showing us several units until we found ‘the one’. He was patient and thorough in our search and extremely personable and efficient!

Ask for Molly. She is the best. Very thorough and so friendly. She got everything we needed done and taken care of and also helped us when we had a problem. We forgot our keys and the primary account holder was not with us and was an hour away so she was able to help us by sending the primary to another location to fill out some paper work to fax over. She confirmed everything and had our lock removed and everything ready for us in such a short amount of time it was as if we never forgot our keys to begin with. Such an amazing woman who really handles business there in an efficient professional manner

EXCELLENT CUSTOMER SERVICE! BIKE FRIENDLY! Left my bike safely in the rental office with Molly as I was shown an amazingly clean unit and Kathy and Andrea helped make sure the unit was just the right size for my stuff. I would definitely recommend everyone store there stuff here, perfect for DTLA lofts that need a «garage». Kathy and Andrea being new were awesome and Molly is doing a fantastic job showing them the ropes. THANK YOU for easing my stressful transitions. –the little bike mom

This is a SUPERB public storage. The location is perfect because it is central to many LA neighborhoods, and I always knew my unit was absolutely clean and secure. The staff is the most helpful and kind, sometimes even giving me complimentary calls to check in! I had my whole life packed away for 3 years here, and I couldn’t have been more happy with the experience. There are a few homeless people who keep their things there, but its totally chill and they keep to themselves. Store your things at this location!!!

Closing my storage after 5 months. I completely grabbed the wrong key to only have Molly & Jackie point me in the right direction. They were friendly, nice & helpful ladies. What blew me away was watching a 50 something year old Margaret break my lock open. Incredible.
There welcoming personalities made closing my storage feel like I’m off to a great journey.
Thank you ladies!!!

This is a fantastic location, the rates are fair and the staff is knowledgeable I’ve been attended by Molly and Erica, fantastic people here and I work well in the unit allotted, I’m very happy with the service and my experience here ¹⁰⁄₁₀ would store again!

I run a business that greatly depends on storage unit rentals. This facility meets every criteria… I cannot say enough good things about this specific facility and the employees who work there. From past employees like Willy Work Horse, who was the previous resident manager, to Erica Extraordinaire, the steadfast clerk, to the current Manager, Molly Magnificent… Molly just yesterday arranged a dealio that would rival one of a bookie… Damn she got game, she good, damn she good… Kudos Guys, for continuously surpassing my expectations. Molly, I got your back KID… Roger…

I’ve rented storage at this location twice and if I ever need storage again, I’ll definitely go here. The ladies who work here are super nice! They were really helpful, friendly, and did everything they said they would do. Thanks!

I am scaared for my belongings, I saw moths 10 days ago, and this week I saw more moths, many more moths. on many floors. moths! ahhhh!!! Has anyone else see them?
Please Fix !!

Great customer service! The staff there were truly helpful & did everything they could to make my move-​in go smoothly & quickly!
My only complaint is that they need to do something about there bug problem. There were several cockroaches crawling around my unit & trying to get inside while I was moving in… Maybe they can spray or lay traps or something. But other than that, everything else was amazing!

Moly is a great person, help me to pick a right unit for a good price. Ask her and she will do her best. Definitely staying :)

Outstanding customer service! Willie was so helpful and got everything taken care of quickly; made sure all of my questions were answered. Couldn’t be happier!

This place deserves MINUS stars.
The worst mistake I’ve ever made is to even consider moving anything into this facility. THE WORST!!!
List:
Smells like urine in the hallways, elevators, the 1 bathroom that’s accessible only in the office area is a disaster area.
Homeless people have taken units here by the 100s… maybe thousands. They have units for $ 50/​month. You think they can’t afford it? Think again.
People living in their units. Druggies.
The office staff has seen SO much crap that they are very unmoved by any of your requests, even as normal as they are.
The units themselves are stained, filthy and it looks like they have problems with water leaks everywhere in the building. Just follow the trails.
AND
it gets worse…
The parking situation to get your truck or vehicle UP to the side of the building so you can unload/​load is so SMALL that only two trucks or two cars can unload and load at any given time.
THEY CLOSE EARLY so you can’t access your stuff!!! Like 5pm or 5:30pm. INSANE.
So not only have you stored your belongings in a building that reeks of urine, dirt, filth, mold… you have also given away your RIGHTS to access your unit because you won’t be able to get to it during the day, That is if you WORK for a living, and the weekends are living hell as everyone piles into each other and crawls over each other to get their stuff in or out before 5pm… ON THE WEEKENDS!!!
This is the MOST DISGUSTING FACILITY AND WILL MAKE YOUR SKIN CRAWL.

Willie and Erika are the best, they are courteous and friendly they are meant for customer service. They take their time walking you through the unit selection and well make a stressful move in a easy going event!

Fantastic service from Erika and Luis. Easy to reserve online, easy to move in, and the cheapest rates in town by far.

My first time using public storage. It has been fantastic. Quick service. Got just the right size unit I needed. Took very little time to get all set up. Willie helped me today. He was great. I will recommend any of my friends to come see willie at public storage for a unit.

Fantastic service, I’ve been a customer for a couple years now, and have gotten to know most if the staff members. :) They are very he plus and respectful.
They do a great job keeping the facility clean and safe. I wouldn’t go anywhere else, this is the place for your storage needs!
P. S. To the staff who helped me yesterday, you guys are awesome!!! Thank you so much for all that you have done for me!

This place is really great. While I’ve had issues at other storage facilities, this one in particular has always treated me well. The staff is friendly and the location is perfect. I’ve had one of their employees, Willie Murcia in particular, help me with three different units inside the building so far, and is always willing to help me with whatever I need.
And I don’t know who this «Ed K» guy is that said the location is sketchy, but it’s actually near some of the best restaurants downtown and all the people that use this place generally live in the arts district.