Quest Diagnostics

This location is very busy and is only open during the weekdays. I believe for drug tests there is a more strict schedule. And yes there is only ONE lady running the entire lab– receptionist/​phlebotomist. It does get very hectic, but she is sweet and does her job well. My tip would be to make your appointment in the early morning as it starts getting busy once 10:30 — 11 rolls along.
I’ve been coming here to run various tests required by my OBGYN for the past 6 months, and contrary to other reviews, I’ve never had a bad experience here. What I do see is lots of irritated people that want to get in and out without an appointment or proper paperwork, and so they take it out on the poor lady and call it bad service.

The service here is terrible, the person at front office raised her voice at 3 patients in the 20 min I was in. As a member of medical profession this was uncalled for, on top of hepa laws being broken by the front desk person by speaking so loud about personal medical info. This place needs professional help.

COMPLAINT RE: Female Receptionist/​Phlebotomist at Quest location: Los Angeles East 3^rd St. I made an appointment, took time off from work and paid for parking. I walked into the Quest office and the only female receptionist/​phlebotomist that was there was very rude, and unprofessional. The woman asked me for my order and I handed her my patient summary from my doctor’s office that states the order for specific labs. The woman responded in a rude tone «no order, what is this» I told her that this is all I have she responded” that’s kind of lazy” and made a negative head gesture, and told me to wait, and she left to another area. I was simply astounded at her unprofessionalism and rudeness. I surely was not going to stick around to receive service from her. This was a huge waste of time for me. I have been to another Quest location, and at this point I truly would consider not doing any more business with Quest Diagnostics.

A heads-​up: This site is NOT open on Saturday mornings, as listed here on Unilocal.Some google searches also have the wrong hours info.
When I arrived today (Sat) the building receptionist let me know that Quest is closed; she said that I was the second person to ask about it in a short span. I went upstairs to the medical office to double check and the door was, in fact, locked.
It’s frustrating because I’d called the Quest appointment system to see if there was an opening today. It’s fully automated and didn’t list the hours of each location. I should have checked the Quest website proper, admittedly, or the review below.
Only a handful of Quest centers are open on Saturdays. I ended up making it to another downtown LA Quest center (on Grand Ave near the 10) just before closing. Head there first, if you’re looking for Sat AM help.
I was hoping that I could post this without giving a rating, because it’s Unilocal that’s in error, not the business! I’ll give it three.

Came here for a Drug Test for a new job. They also do glucose testing. No appointments necessary!
LOCATION & PARKING
Located on E. 3^rd St. in Little Tokyo across from the Union Church of Los Angeles. Look for a big green building with 420. You’re in the right place if there’s a flower shop on your right and Pacific Commerce Bank on your left. Take the back elevators to the 8^th floor cuz it’s located in Suite 802.
Metered street parking only. One side is 2 hour parking between 8am-​8pm and the other side is 4 hour parking. Parking is $ 1.50/hr.
**TIP: Bring coins or credit/​debit card to pay for metered parking!
OPERATIONS INFO
Drug screening hours are Monday, Tuesday, Thursday, and Friday 10am — 12:30pm and 1:30 pm — 3pm.
**TIP: CLOSED between 12:30pm — 1:30pm for Lunch!
DRUG SCREENING PROCESS
The Asian lady checked me in, took my authorization form and ID, and took me in immediately. She led me to the bathroom and had me place my purse and anything in my pockets in a secure locked box. After washing hands, she instructed me to pee in the cup and told me I had 3 minutes. Was barely even 2 minutes in and she was already knocking on the door asking if I’ve finished. At least let me wipe first lady, damn! After my specimen was collected and labeled, she returned my ID and gave me a receipt. I was in and outta there in half an hour!
**TIP: Drink LOTS of water at least 1 – 2 hours before you come cuz they’ll need a urine sample for the drug screening!
If you need a Drug Test for a job, Quest Diagnostics will take good care of you!