Quest Diagnostics Lab

The day I checked in, there was only one person in the office doing everything and he was extremely unpleasant and rude and couldn’t care less. In summary:
— once I wanted to check all the documents being correct (for 10 seconds) he said that he can’t wait and called another patient who was after me, made me wait for 20 more minutes just because I wanted to check the documents.
— he was extremely rude in that he told me your doctor should have ordered the test in our document and I asked my doctor to fax it. But meanwhile he was very unhelpful and reluctant to give the fax number
— his responses were as if I owed him
— closed the door before 4, so when a patient insisted on knocking the door, he created a lot of tension and distress
— I just learned from my doctor that he forgot to run one of the tests and after 10 days of waiting I have to go back and see his rude face again

Boy, how I wish I had checked Unilocal reviews on this location before I made my appointment.
My appointment was at 1:45PM. I was there right on time but I didn’t see anyone at the front desk so I checked myself in with the sign-​in sheet. Even though there was no one at the desk, I could hear someone in the back as if he/​she was organizing. I waited for 5 minutes and tried to get someone’s attention by saying excuse me really loud twice. Finally, I heard a woman’s voice responding that she’ll be with me shortly. I waited for a few more minutes and finally the woman came out. 10 minutes had passed at this point. She told me to sign in (which I already did) and sit and wait. A guy who came after me and didn’t sign in went up to her; she asked him for insurance information as if she was ready to process him. Then a different male nurse took over her work. I patiently waited for another 5 minutes and reminded him that my appointment was at 1:45PM and I’ve checked in but no one was able to help me. The male nurse double checked the sign-​in sheet and asked how come the guy behind me who signed in later got served first. hmm… That’s a really good question! The male nurse was nice enough to set whatever he was working on aside and started to process my paperworks. In total, I waited 15 — 20 minutes before I got to get my measurement. The building charges $ 5 per 30 minutes for parking; so in the end, I had to pay an extra $ 5 because of the long wait at the facility. The point of having an appointment system is so that people know exactly when they can be processed. I can understand if the facility is busy or overbooked. However, while I was waiting there, there was no other patients on site. What I experienced was unprofessional and inexcusable. It’s no wonder why Quest Diagnostics at this location receives so many bad reviews.
There was a minor issue when I was taken the weight measurement. The nurse was going to round UP my weight. I know inflating 2 pounds is not a big deal but if every measurement can be rounded then why do we even bother to have the measurement taken.

I would say the wait time is the worst… signed in as soon as I showed up and still had a good hour wait before my turn. Making an appointment ahead of time would help a lot. There was only one person working EVERYTHING from check-​in, paperwork, and blood draws. If only they could hire a front desk, they would take in more people and everybody would be happier.

The office is on the 12^th floor, had to ask the lobby for that info, no fault of Quest Diagnostics. Came here to do a urine drug test for a job, and they informed me that because they didn’t do drug tests, I should go to a different location, and they kindly gave me a business card for the other location. While I was waiting, the movement in line seemed pretty slow, mainly because they seemed severely understaffed.

I brought in a stool sample. They lost it. In their office. Within an hour of my dropping it off. What else can I say? Now I have to do the procedure over.

My husband had an appointment, but still had to wait for more then 30 mins. I don’t know how many people actually working since only saw a receptionist guy, who was not friendly. And $ 9/​hr for a medical building is ridiculous. Even LA Live has cheaper parking.

Extremely long wait. Door says they close at 4:30 but they actually close at 4 (at least that’s what they told us)…

Gawd how I hate this lab!!! I’ve had to go there once a year for 30 years and everytime I go there’s yet a new glitch. Years ago they were professionally managed and plenty of people working there. They would even send someone into the C.C. Medical Towers doctor’s office to draw your blood. Not more, no way.
They have reduced staff to one person at best. This is probably one of the busiest places for lab work anywhere, and they put in one person. They are busy, sometimes they had some surly rude people, and they close for lunch at some random time that ALWAYS conflicts with when I need to go.
They need to hire a reception, and about 5 more lab techs, stay open thru lunch and MAYBE they could get about 3 times the amount of people thru there per day.
Avoid!

Early am appt. I’m a wuss, so I was really worried about being manhandled and passing out. Sandy was most excellent, kept things moving and ran the office by herself. I didn’t even feel the blood draw and the whole appt was less than 30 mins. Very happy.

Terrible experience. Went here today and was met by the most extraordinarily rude, unhelpful woman named Sandy. I will not be returning and will advise friends to steer clear as well.

I’ve been waiting in their small waiting room for 50 minutes now. The length of the wait is completely unacceptable especially considering how expensive parking is at this building. There is one guy working here! Just one! How is this a professional medical facility?

I was so surprised to see such bad reviews on this place! It looks to me that it all depends on who is working the day you go in. I had the best experience ever with blood work. I dread needles and usually pass out. Hariod was the guy who was working the day I walked in he is very friendly! I did not have an appointment and there were several other people in the waiting room when I got there but I only waited about 15 mins.
I told Hariod I was nervous and the bad experiences I had in the past, he talked to me and was getting my mind off things and before I knew it I was done! He was excellent! So much so if myself or my son needs to have blood work done I’ll make the 30 – 40 min drive from Long Beach to this location when Hariod is working!
People want to complain about the parking cost well it’s California and LA at that matter you’re going to pay for parking!!!

I did not have a good experience here. First off, my appointment was for 10:15am. I had to fast and this was the earliest time in the morning available. I sat in the shoe box sized waiting room until 10:45am. The technician, though nice, was extremely soft spoken and I had a hard time hearing him. I ended up passing out due to low blood sugar and fasting. The tech was kind enough to give me a part of his lunch to eat but it would be nice if they had some kind of juice or something available. I’m sure I’m not the first to experience this.

I’m really wondering how this place has 3 stars? I have the story of all stories. First of all, there is only one lady working, she is the phlebotomist, receptionist & the office manager. Its also hard to find and parking is so expensive here, seriously a waste. I went in on Tuesday & the lady said I needed an appointment and to come back b/​c they were behind. Thats fair, I make an appointment and come back 2 days later. The same lady makes me wait then finally takes me & goes to draw my blood. I tell her I am nervous and she stabs me in the arm anyway several times searching for my «tiny veins». She digs the needle in deeper and deeper for what feels like eternity & rips it out telling me that my blood isn’t flowing fast enough and I need to come back b/​c she has people waiting. I start crying b/​c its so damn painful. She still managed to draw 3 vials but apparently it wasn’t enough.
So heres the crazy part, she asks me to do a fluid sample. So I proceed to consume 5 cups of water in the waiting room while she takes another patient and uses the restroom herself. I tell her I’m ready for my sample and go to use the restroom. The toilet is clogged and the water is disgusting and has risen up really high. Mind you, the lady working there was the last person who used it. I almost vomit from disgust but proceed to finish the sample b/​c I am determined to get this over with once and for all. I go to flush the toilet and water overflows onto the ground and out the door. Shocked, I open the door and the water flows into the reception area to the lady’s desk. I tell her the toilet was already clogged and I tried flushing it and it overflowed and she tell me to get out of the bathroom. She then tells me she can’t use any of the 3 vials of blood nor the fluid sample and that I will have to come back. Hell no I’m not coming back. I left crying. Oh and I paid $ 10 to park there and get my blood ½ drawn painfully and I have the biggest bruise/​englarged vein now.
DO NOT GO HERE!!!

I made my appointment online the day before and got the exact time I wanted.
Lovely building. Elevator was fast to the 12^th floor. I arrived seven minutes early and was greeted right away. She quickly went through the paperwork and insurance and then asked me to come to the back, took the sample, and that was it! I left one minute after my appointment «time» started.
Can’t speak to the parking — my fiancé dropped me off, but it seemed like there were several lots right there.

I made appointments online for first thing in the morning (it makes the fasting part more bearable), and got in and out on two visits without any problems. Both times it went as well as getting blood drawn ever goes.

Great service, at this Century City location.
They have new staff. The one who got the bad reviews is GONE.
Lavinia who not only took my blood but checked me in, was super fast, polite, personable and very skilled at taking blood.
I made an appointment over the phone using the automated system and got in the same day. I arrived on time, and within 30 minutes was pulling on my sweater to leave.
It really bugs me when businesses suffer because of a bad review, so I am doing my part to recommend this company.
Please note — I only just completed the blood draw and have not gotten my results back yet. I will report back with a review of how the results were handled and how fast my doctor got them.

Horrible. I arrive at 12:20 to get blood drawn. I sit there for seven minutes while the chick at the counter twiddles her thumb. Finally she asks for my paperwork and insurance. I realize my insurance card is downstairs at the pharmacy. But she tells me they close in two minutes. Did she wait for me? Nope. I came back at 12:31 and she locked it up. Go somewhere else if you can.

If I could give this lab a negative rating, I would. I travel a great deal and have national insurance and have gone to Quest Labs all over the country, and never before have I encountered such a terrible Quest lab. There was only one person working there, and she was like a drill sergeant, only worse. When I arrived, there was no one at the counter, butI was next in line. When the phlebotomist in charge came out from the back, an elderly woman was waiting to ask her a question. She first asked for a glass of water (there was a cooler behind the counter) and the phleb. told her to get it herself. Then, the woman mentioned that when she’d been there a couple of days before, the phleb. had forgotten to give her a green card of some sort that she needed. The phleb. then started yelling at her and talking to her in such a condescending manner that it bordered on the abusive. She kept saying, loudly and aggressively, «LISTEN TO ME,» right in the woman’s face, but it seemed she wasn’t really addressing the fact that she had forgotten something the woman actually needed. Everyone in the waiting room was terrified. I was next, and, apparently because she read from my body language that I hadn’t approved of the abuse she’d heaped on the prior patient, she took EVERYONE’s paperwork in the entire waiting room before drawing my blood. It was terrible. Oh, the box in the waiting room where there are supposed to be cards where patients can rate their service was empty! After she drew my blood, I asked for such a survey card, and she had the nerve to tell me to stand there and fill it out and she’d take it from me. I told her, No, I wanted to take it and fill it out and send it in myself — as was clearly supposed to happen since it was a self-​addressed, stamped card. This woman should be fired. She has no business working with anyone, let alone with an elderly population, in a place where people already feel vulnerable because they’re about to be poked with a needle and they may well have a health problem to worry about, as well. Shame on her.